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    Tom's Pet Outlet

    3.1 (53 reviews)
    Closed 10:00 am - 7:00 pm

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    Benson

    Love this pet store. Friendly staff and very helpful. Purchased many treats, toys and dog necessities throughout the years. We will miss them!! Benson

    The outside of Toms
    Sam F.

    Tom's is my go to spot to get my dog, cat, and bunnies nails clipped. The staff is always happy to see me and Melissa always lets me know if there's any new bunnies in. They always handle my animals with care and I recommend them to anyone in need of getting your fussy animals nails clipped.

    My husband and I have gotten a couple of pets from here (puppy and kitten) and go back from time to time to look at the puppies. Not sure if this is just a COVID thing, but all the pets except for the fish are roped off. They ask if you're interested in buying before letting you look at them and then it's just a fast walkthrough. I went when there weren't any other customers and counted four staff members but they still seemed put out when I asked to look at the puppies. Not really a fun experience anymore and wouldn't recommend.

    Samantha S.

    My husband and I bought a full breed German shepherd this past Saturday. The entire staff was so helpful and just a general pleasure to work with. They were knowledgable about the puppy and overhearing them talk about the others they seemed to genuinely care about them. All the paperwork for our new fur baby is in order and he is adjusting beautifully with his older brothers and sister (cats). He's everything to be expected from a two month old active shepherd!

    I bought a puppy from Tom's Pet Outlet and she was diagnosed with chronic kidney disease at only 2 years old. She was born with this horrible disease. All I can do now is leave this review in hopes that whoever reads it will take my personal experience into consideration and not buy a puppy from this pet store (or any pet store at all). Adopt from a reputable rescue or shop responsibly by heavily researching breeders that do all the required health testing per the breed you are interested in (OFAs are important, do not settle for only Embark DNA). There are many Facebook groups to help find reputable breeders, as well as the breed club websites that are a great start and can aid in searching. Tom's Pet Outlet and the vast majority of other pet stores that carry puppies support puppy mills. I recall researching the "breeder" on my dog's papers that I was given and articles were coming up relating to animal abuse. I have chosen to look at this unfortunate outcome of her health as a learning experience on my part to never purchase from Tom's or another pet store again when wanting to add a new addition and as an opportunity to get the word out there that pet stores and puppy mills go hand-in-hand. Please consider elsewhere and do not forget to research!

    My pups bad leg ! Toms Pet Outlet sells sick pups ! Please don't buy anything there!

    Beware ! They sold me a sick puppy ! He's one year old and has a condition he was born with , his poor little hind legs have a condition, luxitating pattella . He's had allot of issues since we took him home . Breaks my heart to see him not a healthy happy puppy ! Please anyone in Montgomery County PA ! DO Not buy here ! They abuse the poor animals they have ! It's disturbing! It needs to be shut down ! They sell puppy mill pups ! My little guy is not doing good at all!!do not buy a puppy or anything at Toms Pet Outlet !

    Leyla B.

    I purchased our new puppy Zoey at Toms pet outlet just over 2 months ago. We had been searching and searching for a black Standard sized Goldendoodle for a few months with little to no luck. The 2 well known doodle breeders in New Jersey wanted $3000+ for puppies, and I just couldn't justify spending that kind of money on a puppy. Since we own an older rescue black lab with a very dominant personality, a puppy was the way to go. Jersey doesn't have any more traditional pet stores with puppies anymore after puppy mill laws shut them all down. Living close to Philadelphia, I expanded my search to the eastern part of PA in hopes of finding our dream puppy for the right price. I came across Toms Pet Outlet and wasn't exactly sold on the idea of getting a pet store puppy mill dog. I did some research, and after being reassured by other positive reviews as well as the asking price for an adorable black golden doodle, I went for a visit. The store is kept VERY clean. They do not keep too many puppies in store at a time, which I liked. Since my main objective for going was to get our puppy, I didn't explore the store too much, but it appeared they had just about everything you could imagine regarding pets of all kinds. After having the opportunity to play with our prospect puppy in a private pen, I decided she was coming home with us. She was very clean, friendly, and displayed no signs of abuse or being a product of a "puppy mill". One of the owners helped get me situated with the paperwork and puppy food, as well as giving a started puppy packet of valuable information as well as the puppy lemon law if anything were to be found wrong with the puppy. Zoey is now 4 months old and is honestly the PERFECT puppy. She loves everyone, humans, dogs, other animals, you name it. She adores our 13 year old black lab and they have bonded instantly. She's been in perfect health and our vet is more than pleased. She's almost tripled in size since we brought her home! I'm so happy with our new addition that I would not hesitate purchasing another puppy at Toms!

    Crosby our mini aussiedoodle
    Raylyn S.

    My husband and I were on the puppy search, and unfortunately our landlady was very picky about the breed, size, and shedding level. Growing up my family always rescued dogs but due to our living circumstances we agreed upon a mini aussiedoodle puppy. Had a very hard time finding this breed, even online, for a reasonable price. I was following Toms on Facebook and a picture of our Crosby showed up! We went right away, the staff was very helpful and knowledgeable. They let us play with him for as long as we needed. We have had him for two months now and he's been the best puppy I've ever had. Happy and healthy! A friend of ours got a puppy around the same time we did from Tom's, and they have had a wonderful experience also. I would recommend this place!

    Fish

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    7 months ago

    Sad Tom's closed. Got our dog from there and he is a great dog. Tom was super helpful and nice.

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    8 years ago

    A place that has everything I need for all of my pets! Cats dogs birds fish reptiles you name it they have it all.

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    10 years ago

    (3.5) ~ good overall selection & service. It's a small independent pet store.

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    Ask the Community - Tom's Pet Outlet

    Review Highlights - Tom's Pet Outlet

    They did a really wonderful job socializing him and they were also very knowledgeable about the breeds and helpful.

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    World Wide Aquarium & Pets

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    Roxborough

    I am a fish breeder, so this review is strictly for their fish section and customer services…read morerelated to fish. Like most other pet stores (especially regarding fish), it is hit or miss. For a while i brought fish here to trade for store credit and would use the credit to get new specimens to freshen the gene pools of my aquariums full of home bred and raised livebearers. Unfortunately, most of the fish i got from here ended up dying within a week or so. I am not sure if it is issues with bad genetics, stress, water chem etc.. All i know is i have established tanks full of a few hundred fish being born, raised and moved on at any time and the only fish i have that die are the ones I get from this store. I do have a healthy Bristlenose Pleco i got from here, and one stunning sailfin molly, so it is not all bad. However, i can say with confidence that 9/10 of the livebearers (swordtail, molly, guppy, platy) i get from here don't make it a month. It is really nice of them to offer credit for stock, (honestly it should be standard but not all stores do it) but unfortunately not only were the fish I was buying back unhealthy, the supplies/food i would buy from there was priced higher than i see elsewhere. Brenden and Cole are 2 really nice and friendly guys who care about the animals and the customers.

    Too many sick and dead fish. Too little selection. The fish keeper would rather be on his phone…read morethan tend to the tanks or become more knowledgeable. I gave it a few visits over a period of 10 months. Same experience.

    PetSmart

    PetSmart

    (40 reviews)

    I always find what I need for my cat. The place is clean and the staff is friendly, professional…read moreand so willing to help. They are so knowledgeable and helped me out with the best cat food for the stray cat that was gifted to me. I'll definitely be back.

    I just got a puppy so I have visited this Petsmart many, many times in the past 2 months. I think…read morethey're great! I have purchased various things, used their grooming service, visited for Santa photos, etc! Petsmart is pet friendly so I often bring my puppy along with me. I highly recommend this Petsmart! First things first, their app is great for discounts...but you need to activate the deals..it's not automatic. Sign up for a Treats acct to earn points towards dollars off your future purchases. Keep an eye out when you're supposed to earn bonus points because twice I've had to email corporate asking to add my points to my account. My puppy is a rescue and Petsmart offers a great coupon booklet for free if you rescued your dog. Just bring in paperwork validating your dog is a rescue, give them the # related to your Treats acct, and the booklet is yours. Great coupons inside including one for a free bag of dog food! My first purchase here was for puppy food when I found out I was bringing my dog home. I wanted to buy what his foster mom was feeding him. Petsmart not only had the food in stock but it was slightly better priced than chewy...much better priced than amazon. I found a coupon on the shelf that the dog food company had left for customers and earned Treats points! The store has lots of options of different products, outfits, toys, etc. Grooming - I have only been for the puppy bath, brush and trim. My first visit was well priced (discount for new grooming clients) and Amanda did a great job. I thought my puppy would be in and out but she kept him for 2 hours. Amanda took time when I was picking up my puppy to give me recommendations on caring for my dog's coat and when to come back. The booking process is easy online. Petsmart also constantly has coupons/deals on grooming. In the past 2 months I've seen buy 2, get 1 free; $15 off; etc. I also bought a $100 gift card and rec'd $15 bonus bucks (black friday deal). Training - I'm going to give it a try. Again, very well priced. The training area is fairly small but I have a small puppy so I think it will work out. There are endless deals on training as well. One I just rec'd is $40 off a package of classes. One time when I went in, their was a promotional co there and I rec'd a free collapsible water dish. Santa - We just had photos done with Santa. I didn't know what to expect so i'll leave some detail here. You must sign up for an appt ahead of time. They do not stick to the time. You arrive, check in, and then get in line. The Santa was not a great looking Santa but you got the idea. Humans can be in the photo. You can take the photo with your cell phone or if you want to be in the photo, there's someone from the store available to take the photo for you. This was all free. Petsmart is surrounded by two free parking lots. Parking is easy!

    Tom's Pet Outlet - petstore - Updated June 2026

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