Since it won't allow me to reply to the comment left on my post. You did NOT have two companies out for the AC. The owner Keith personally came to the unit and told me that the AC was working properly but may need to be shut off here and there to not freeze the pipes. While our apartment was still in the high 80s. It's baffling that you mention fifty pictures, you took a photo of every tiny hole and as far as cleaning it was only the kitchen that needed small touch ups. We had to cancel our pre inspection because my entire family had the flu, throwing up. Our cleaning lady ended up sick as well which is why she couldn't completely finish the kitchen, do you think we purposely forgot all of our cup lids and dish rags? Obviously not. We expected a small portion of the deposit to be kept due to this but not 24 hours worth of work. Definitely a scam! If you stand on business and can prove very well that the three workers spent 8 hours in our unit, then why are you declining to show the surveillance footage that you know you have? Because I'll bet you they spent majority of the time smoking cigarettes in the parking lot as per usual. It is very unfortunate that Kroeger took over that complex because it has been run to the ground ever since. Many many people in the complex have nothing but awful things to say about this business. read more

I have Never contacted these people Ever and some how they took 50 dollars out of my account without approval from me which let me repeat..I have Never heard of this company until I noticed the charge in my online banking. I have left multiple messages to be refunded. If the do not comply, I have to report fraud to my credit union, cancel my card and deal with the hassle of changing my payment methods with all my bill collectors. Beware of this company!! read more

This company may be starting to allow fraud as there was a charge on my wife's credit card that she hasn't used in years. There was a charge for $50 from this company and we live in Bakersfield. We don't need any property in San Diego or any where else. We notified the card company and they will be investigating. I noticed another review having the same problem so maybe there is some type of criminal action going on there. Beware of associating with these people. read more

This company is the WORST! I rented from this company last year and sorry to say they really don't give a crap about their tenants. They seriously deferr maintenance when something breaks down or stops working, there RUDE when you call when with any requests, they enter your unit whenever they feel like it and they do not enforce the rules and regulations from the other tennants. They let them break the rules constantly and they twist the rues just so they don't have to enforce them because there money grubbing!!!! I have ALL the emails I sent to them complaining about other tenants not following the rules and they do nothing about it. So if any one wants to see a paper trail I have one! I am so glad I am done giving them money. They can go fuck themselves! read more

Run away from this place. Live there for 13 months. At first it was great. But that only lasted 3 months. One day I received a call from the main office asking us to move a box we had in the porch (by the way porch its tiny), they said that they didn't want anything on the porch but I thought they called everyone since all our neighbors had stuff even Trash on their porch. I just saw that unfair. Then couple months later we got new neighbors upstairs, and all the sudden one day I wanted to use the restroom and there was water all over the floor, next thing I know theirs water coming from up stairs into our apartment. It got the carpet wet, we called and they supposedly fixed it. We called 4 more time for them to fix it. We ended up placing a bucket. One time I actually slipped, and the worst is that I was pregnant and that's when my husband was so upset and got them to fix it. (We have pictures) Theirs not much parking and they only give you two, so we had an extra car and took it to my friend house . Couple more months passed by and I went to labor and had my mom come visit. But unfortunately theirs hardly any parking, the visitors parking is taken by tenants which I see unfair. My mom had to park in Lowe's parking lot and risk to have her car towed. The last incident happen a day I was off from work and my family came to visit. They come from Bakersfield. They called me but I didn't answer because I was having lunch with my family. Then I revived a called from my husband telling me to have my dad take out the furniture they dump, I asked my dad and he said why would he dump trash here when theirs free dumpsters in Bakersfield plus it's to risky to do so there's no way he would bring furniture from Bakersfield. I called the main office and tried to solve the print the woman on the office was so mean and told me it was us, without letting me give my version. The next day I saw a car like my dads with furniture, I called the office and offer to take the pictures and the woman still didn't believe me. (Have pictures ). At that point I was done, when we left we got the carpets cleaned, cleaned the whole apartment. Where only live, my newborn, my cousin who goes to school full time and works, so was ever hardly at home and me and my husband who work full time, there's wasn't any damage to the apartment but a month later we get a bill of 1100, saying they had to change the carpet and 6 hrs of labor. read more

See all

I am not happy with the staff of this company. I had given my notice to vacate before the Corona virus pandemic stopped everything. My move out date happen to fall on the date that the State of California was under lock down. I emailed them to tell them we had cleaned and I only had one truck parked inside the building and that I may need a few more days since I was stuck on outside the country and all my employees were under quarantine orders. I received an email stating they would give me no extra time and that I must vacate and turn the keys over on time. Putting one of my employees at a health risk and violation of the Corona virus stay at home order, he was able to go and remove the truck from the unit. We then mailed the keys to them and they arrived on time for my move out date. We requested a video walk though and was denied. Funny how I was given a video walk through to look at the unit to rent it and was able to virtually sign the lease agreement and never met anyone personally for them to rent me the unit and take my money. Yet, to move out and during a Quarantine they could not accommodate this. Speaking with the office manager, Shannon is even worse. I would rather have someone just tell me like it is then to be "Politely" RUDE!!! She speaks to you in a tone that sounds like she is nice but you can read right through it as she basically tells you she doesn't give a Sh*t about you. To ad to my review the reason we moved out of their property is there is so much dust from the adjacent lot that it was ruining our company electronic equipment. Not to mention the many people who live in their units and the drug deals that happen several times per day with the other tenants. Not a professional place to have my business. read more

I have been renting from Kroeger for about 6 years. I love that they are pet friendly and recently when my ac went out they replaced it the same day. It took my previous landlord forever to take care of minor maintenance issues. Whenever I call the office the staff is friendly and takes care of things in a timely manor. I recommend Kroeger to all my family and friends. read more

Terrible Terrible leasing company. Stay away!!!! These people don't care about anything but money. Not quality, not reputation, not anything. Can NEVER get a response unless you email and call for a couple weeks. No matter how good of a tenant you are it means nothing by way of loyalty. Lived here for 2.5 years as one of the ONLY tenants that even works. Learned quickly to do my own repairs so they actually got done. The manager harassed me every single time she saw me about my service dog and whether or not he had vaccinations and if he pooped in the yard (not a dog friendly place) and just simple things that shouldn't have been an issue without merit. My 10 year old dog is perfectly behaved and professionally trained. Meanwhile there's another unit that got a dog that isn't even a service dog and they just don't know about it.. And plenty of people aren't even on the lease that reside there.. But they're worried about me. One day when they needed to get into the roof, my fiancé and I locked our closet door- which contained our safe, the dogs food, our personal documents and jewelry, our weed, etc.. We ran into the owner on the way out, she grilled us and went straight into our apartment. We came home and the previously locked closet was wide open with a note that we were violating the lease. The place is half assed. When we moved in, the knobs were barely screwed on and the dishwasher didn't even work. The towel rack was hanging off. We also didn't have a lint trap on the A/C and there was bleach all over the carpet. Emails about the neighbors next door beating each other and the police coming every few nights and emails about roaches due to the guy under us were never responded to and then we would receive some passive half response when rent was due, upon demanding an answer. Now she won't accept our month to month rent and let us coexist (we just don't want the hassle of moving until a few months when we move to Japan) because we are too 'rude' since we asked about our closet a year ago and we are adamant about response when one is extremely valuable. Shady people. read more

Best company ever! I live at the Mission Villa Apts and it is well maintained. The property manager Larry is a great guy and attentive to any requests. The property management team is professional and very polite and courteous. read more

This company has a really bad customer service. Not only me but a friend of mine has tried many times to contact them and as always they answer you with half words and bad mood. Worst place ever. Don't waste your time with these guys read more

Great clean units! Someone is always at the office to help with a smile and they are always available for emergencies or problems. They also stay on top of health and safety issues. I am not sure what some of these other reviews are about.... Money grubbing lol It's a business not a charity :) and they run their business extremely well. read more

Family owned and operated. They are great to rent from. I even worked for them for a little while. Great prices. Great living conditions. They don't act like you are lucky to rent from them. If you want a hotel experience go to a hotel. If you are looking for a great place at a great rate this a great choice. I have rented for them for over 4 years. They don't bother their tenants. Super respectful. Maintenance is awesome. read more

My experience with the Kroger Family Properties was horrible and completely unlawful. Everything was going good until they asked if I have a dog and I said yes I have a service animal for my disability. Once I told them the breed I was totally denied. My disability requires me to have a esa to help me throughout the day and I have been evaluated and prescribed through several California licensed therapist. Breed restrictions do not apply and are not regulated the same as "just a pet", This violates the Americans with Disability Act title 2. Fair housing Act of 1988 and section 504 of the Rehabilitation Act of 1973. I was discriminated against because I have a disability that requires me to have an ESA. Again breed restrictions do not apply to service animals. They are now not returning my phone calls. read more

Living in Legacy Condominiums (247 N. First ST, El Cajon) was a dream situation for my boyfriend and I. We felt entirely comfortable in the enclosed, gated complex layout. The landscaping is elegant and well maintained throughout the year. The pool area stays clean as well as the community barbeque area next to it. Residents were quiet and the manager is on-site, reliable and willing to come during most any hour to fix any appliance/maintenance issues we had. My favorite amenity was the washer/dryer IN EACH unit (not to mention we were NOT responsible for the water bill!!!). The rent was surprisingly affordable given the luxurious appearance both inside and outside of the units - Plus I got to cancel my 24hr gym membership because there is an air-conditioned gym with cardio & weight lifting machines, which saved me money & time! We loved that it was a dog friendly complex, we have two dogs that got along well with the neighbors dogs when we were out walking The management office of Kroeger Family Properties is close by and the administrators there are always friendly and willing to help. We only left to move into our own home (: Also, Our friends happen to live in Vista Cotteges off of Vista Grande Road and love their cottage style home with a front & back yard (which is also managed by Kroeger Family Properties) . That property is also dog friendly and we love going over to their house for dinner parties as the units are spread out on the land and makes for a pleasant, private neighborhood. All in all we were very happy renting from K.F.P. and recommend any of their properties to our friends/family. read more

This management company is terrible. They act nice and friendly and willing to help BEFORE you sign your lease. After that they aren't willing to do anything for you. All the rules in their lease mean nothing and they don't enforce any of them besides parking (They tow paying tenants cars and charge $250 to get it back). They don't respond to any complaint emails in regards to other tenants clearly breaking their lease agreement. We've been emailing for months about neighbors blatantly stomping across their unit to the point our windows shake and our dog cowers under tables for fear of the ceiling caving in. We have all the emails saved just incase it needs to be brought to court. The entire complex is infested with roaches. They thought it was a good (cheap) idea to put our same carpet and padding down after a pipe ruptured under our dining room floor, they weren't willing to do anything until we sent them pictures of our mold tests that tested positive for black mold (they weren't willing to test themselves so we had to pay for it). We still have the same carpet... Over a year later. They are a giant health and safety lawsuit waiting to happen. The complex wreaks of weed half of the time. If an appliance or anything breaks down they replace it with one they took out of an old remodeled unit, our fridge, ac, and dishwasher all broke within the first year. We were upgraded from a 20 yr old fridge to a 15 yr old fridge that leaks black liquid on the tile floor just waiting to be licked up by our dog. Pretty sure half of the maintenance crew are un document workers (anything to save money!) all in all this is the worst property management company I have ever heard of, if you're looking into renting from them, just don't. They are a terrible money grubbing company that does not give a damn about anything but their revenue. If I could give -a million stars I would. I could go on and on and on. Just look elsewhere and don't even bother with this place. read more

That first response with 1 star... WOW! Some places lower their credit rating acceptance to help others but if your credit is really that bad.... you shouldn't blame others for your own short comings. I also wanted state that I have been renting from Kroeger for 21 months now in the industrial area of Santee and have NEVER had a problem with them; no hassle from them. Even from the beginning -- I must've cancelled the showing two or three times and they still did not show any attitude thereafter. They've always been kind when coming on property and maintenance is very nice as well. Always cordial when I call..... especially Shannon. I've rented other warehouses before and can honestly say that I appreciate them. I plan on staying in the warehouse as long as I can. read more