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    Kroeschen Plumbing & Heating

    5.0 (1 review)
    Open 8:00 am - 5:00 pm
    Updated 3 weeks ago

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    Services - Kroeschen Plumbing & Heating

    Plumbing inspection

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    1 year ago

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    Energy Specialists

    Energy Specialists

    (2 reviews)

    We recently had a gas leak in our home, and what we discovered was extremely concerning. ESCO…read moreinstalled the combustion motor on our boiler back in 2005. When another licensed contractor (Popejoy) inspected the system, they found that the ESCO installer had left broken bolt heads inside the combustion motor housing. Because of that, the gasket could never be tightened properly, and over time it caused a gas leak. This wasn't normal wear and tear -- it was an installation error from day one. When my wife called ESCO about the leak, the representative told her they don't care and it's not their problem. They refused to even come look at it because I had filed a complaint back in 2019. Refusing to respond to a safety issue due to an old complaint is unprofessional and irresponsible. What makes this worse is that ESCO advertises that they "warranty their parts and service," yet they refused to honor that claim today when the issue was clearly tied to their own installation. Popejoy documented the problem clearly and explained that the leak was directly related to the improper installation. We now have to deal with the consequences of a mistake ESCO made years ago. I'm sharing this so others know to be cautious. Safety-related work should be done correctly the first time, and no company should refuse to address a potential gas leak because a customer once voiced a concern.

    We set up an appointment to address some electrical issues in our home. We contacted them on the…read moremorning of the appointment and we were not even on the schedule. We made another appointment. We rearranged our schedule so we would be home at the appointment time. We were scheduled for 7:30-8:00 am. The morning of the appointment the tech had not shown up by 8 am so we called. We were told that they had to "juggle some things around" and our new appointment time would be noon to 2pm. We expressed our frustration at not being notified of the change in schedule and told them to keep the appointment today, but that we would no longer be using their service after this. The manager called a few minutes later and we expressed our concern about not being notified of the appointment change. He stated "well if this is not acceptable to you maybe you should find another company" We cancelled the appointment for today and have contacted another company.

    Mr. Rooter Plumbing of Ottawa-La Salle

    Mr. Rooter Plumbing of Ottawa-La Salle

    (11 reviews)

    Three times, the appointment schedule has been changed and…read morefinally, they replaced the bathtub spout with a diverter.

    DO NOT HIRE THIS COMPANY?!? 1 would give a ZERO STAR if I could. Hired them to do a job that was…read morenot even completed. They dug a hole and never fixed a pipe nor find the pipe. Or put the clean out drain like they stated either. Our yard is a mess and nothing was even accomplished. THEY charged us 5700 for random digging. Then they tried to come in with another contract and ask 10,900 to try and fix it the second time. Luckily they never stepped foot on our property for that one. We had also canceled both contracts in time but according to them we didn't. So now we are trying to be good humans and trying to negotiate a fair price for the time they spent there. However no one is giving us answers and dodging our calls. Emails no direct answers. We even offered to split The first contract. To try to resolve issues. Digging a hole and camera scope shouldn't cost ANYONE 11,150.26 we have been charged. so now being charged for the first contract and half the second one. They upcharge jobs in the end another plumber fixed the problem for 4200 and didn't even have to excuvate our yard. These people are not reputable no way would i recommend them to anyone. If I had been elderly who knows how much more they would have ripped us off!!! When I reach out to ask for my refund they say they haven't got a email yet back from upper management. No word of a "refund" Has even been said.

    Kroeschen Plumbing & Heating - plumbing - Updated August 2026

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