We recently had a gas leak in our home, and what we discovered was extremely concerning. ESCO…read moreinstalled the combustion motor on our boiler back in 2005. When another licensed contractor (Popejoy) inspected the system, they found that the ESCO installer had left broken bolt heads inside the combustion motor housing. Because of that, the gasket could never be tightened properly, and over time it caused a gas leak. This wasn't normal wear and tear -- it was an installation error from day one. When my wife called ESCO about the leak, the representative told her they don't care and it's not their problem. They refused to even come look at it because I had filed a complaint back in 2019. Refusing to respond to a safety issue due to an old complaint is unprofessional and irresponsible. What makes this worse is that ESCO advertises that they "warranty their parts and service," yet they refused to honor that claim today when the issue was clearly tied to their own installation. Popejoy documented the problem clearly and explained that the leak was directly related to the improper installation. We now have to deal with the consequences of a mistake ESCO made years ago. I'm sharing this so others know to be cautious. Safety-related work should be done correctly the first time, and no company should refuse to address a potential gas leak because a customer once voiced a concern.

We set up an appointment to address some electrical issues in our home. We contacted them on the…read moremorning of the appointment and we were not even on the schedule. We made another appointment. We rearranged our schedule so we would be home at the appointment time. We were scheduled for 7:30-8:00 am. The morning of the appointment the tech had not shown up by 8 am so we called. We were told that they had to "juggle some things around" and our new appointment time would be noon to 2pm. We expressed our frustration at not being notified of the change in schedule and told them to keep the appointment today, but that we would no longer be using their service after this. The manager called a few minutes later and we expressed our concern about not being notified of the appointment change. He stated "well if this is not acceptable to you maybe you should find another company" We cancelled the appointment for today and have contacted another company.

very professional and reasonable would highly recommend very…read morekind people!!! took care of my problem and calmed my worries about the expense very very nice gentleman highly recomend...thank you everett and staff

We needed our kitchen sink rodded out. Did a great job. Very reasonable. Would use again!read more

Companies provided a fixed price. They came on time. Good warranty on the water heater.read more

He came to look at my house and said he would sent me a estimate to email the next day never got…read morewaited a few days called him back no answer few days later he called said he would sent it the next day and never did had to get somebody else very professional!!!

Originally called to have a water heater replaced. They guy they sent out immediately looks at our…read moregalvanized pipes and says they need replaced. 12.5k payment for what took half a day. After the plumbers left, the toilet would not flushed. They came back and fixed it no problem. But now the toilet is running hot water. About another two weeks later, one of our pipes they did not work on conveniently breaks. They come back out again and say they cannot fix it, but have to replace it for another 900.00. Can't say I recommend them due to all the issues that have occurred since they did the incredibly expensive pipe job originally. And after looking at additional reviews and reddit post about them, they do seem to be a scammy company. I'd recommend a local, non nationwide company.

I had a frozen valve under my sink, causing light water damage. Since my usual plumber was not…read moreavailable over the weekend, I tried Tiger. The "plumber" (ie the sales guy) who showed up, tried to sell me a package up to $2,500 to replace all the valves in the house. He had no interest in fixing the valve with an ongoing leak. The following week I had a real plumber diagnose, and he fixed the valve for $200.00.

Written for J. Grey. The nightmare started in March 2025 with Mr. Rooter out of Peru, Illinois. I…read morehad my house on the market at this time in Earlville, IL. I had a problem with the sewer line and they came out and said it was roots in the sewer line that could not be cleaned out, a 6ft pipe would need to be replaced. Cost of $6,500.00. Full payment was made which they insisted. A few days later I was told additional 30ft pipe would need to be replaced. Cost of $25,000.00, I paid in full, insisted by them. Mr. Rooter came out in March 2025 and dug a 10-15 ft wide trench. While trenching- they mangled the water line (had to have city come shut my water off), hit the neighbors garage leaving damage. I asked again for invoice. We were told by Mr. Rooter- all good, inspected (they did the inspection). Hole was covered by dirt, middle of April 2025. I asked again for invoice. April 25, 2025- I had mud coming up in the basement drains. I called Mr. Rooter and they were sending a manager and inspector on May 5, 2025- they did not show up. Mud still coming up. I had to take my house off the market. Water was still shut off. During this time of no water, I had a pond with over 40 Koi fish, some very large. The pond needed water after the winter so the pump would run. I lost over half my Koi fish and gave away the rest so they would not die. No show by Mr. Rooter on May 16, 2025. Mud still coming up in basement drains. Between May 17th and May 21st, they came out and dug 10-to-15-foot trench, Mr. Rooter admitted the new pipe that was installed by them did not get attached to the existing pipe before the hole was covered by dirt. It was inspected by them???? June 9, 2025- July 8, 2025. Same. Trench with pipe sitting on the ground. I sent pictures to Mr. Rooter After July 8, 2025- Mr. Rooter must had fixed it, the hole was covered with dirt. Mr. Rooter said all good, inspected, had video of the inspection. (they will not send us) Still needed a copy of the invoice. July 19, 2025- I put the house back on the market- water was turned on by city. April 15, 2026- I had a contract for the sale of my house. The potential buyer had a sewer inspection done and it did not pass the inspection. The buyer would not go forward. April 21, 2026- (had to take day off work) Met with the supervisor from Mr. Rooter, he performed a camera inspection and said "yes" there is a problem. He met with the neighbor about the damage to her place and assured her they would fix it along with bringing in a load of dirt to level the large area where they had dug. He took pictures of everything. April 28, 2026- Mr. Rooter said the pipe was full of mud because when the pipe was reattached, they did not clean it out. Mr. Rooter said good to go after they flushed the pipe. Camera inspection no signs of any issues. Asked again for the invoice. May 3, 2026- I had my 2nd contract for the sale of my house. The potential buyer had a sewer inspection done on May 11, 2026 and it did not pass. The buyer would not go forward. The inspection completed by the potential buyer showed gravel in the pipe, pipe not attached (space in pipe). We have copy of it. May 11, 2026- Called Mr. Rooter. No call back. No copy of invoice. No copy of their inspection. I can't sell my house, my neighbors garage is not fixed.

We will never allow them back on our property ever again. Did not install a pipe correctly and the…read moreseptic continued to give us problem after problem, even backing up into our home. They charged us 6500 for one pipe (our home to the septic...maybe 6 ft.) The pipe was too long, so they did not even realize that when it was installed. Once another company came out they told us the problem. We sent pictures to Mr. Rooter of how the issue was resolved, requesting our money back for a job that was done incorrectly from the start! They will not work with us. Do NOT ever hire this company. Terrible service!

I got my car detailed. He did a great job super professional environment super happy with the work…read morethat was done. Highly recommended very dependable & affordable.

He replaced my j trap in my sinc and flushed everything out. On time no hassle good pricing what…read moremore can you ask for

They asked for pictures of the project and I never heard anything back from them. I realize that it…read moreisn't a big project but I need to get my pool filled. I'm still looking for someone to come take care of this for me.

Prompt, courteous and got the job done efficiently and effectively at a reasonable priceread more

Dave came to fix my water heater. I have used Dave several times and he is always prompt. His…read moreservice work is excellent and always explains what he has done! I would recommend Dave for all your plumbing needs and issues!

A great competent plumber to deal with and also courteous and kind. Would highly recommend…read more Prices are very reasonable.