This review is for Kroger instacart. First of all they never bring everything like they are supposed to. My wife put in an order for groceries that were due between 11 and and 1pm. We are on a very tight budget thank you, so we cannot just reorder our groceries and wait 3 to 5 days for a refund. They emailed her at 10:55 stating they had to cancel our order because our shopper ( picker) had a sudden emergency. Rather than just have a click list employee or someone take over shopping, they cancelled it and said we'd have to wait 3 to 5 days for our refund... Utter bs! read more

I wish I could give them 0 stars! I placed an order for grocery pickup and received a confirmation. I received a notification that I could make changes to my order until later that afternoon, so I added an item. I was charged for that item, then they IMMEDIATELY cancelled my order. I tried reaching customer support support with no success. It has been almost 5 DAYS AND STILL NO REFUND!!!! So they left me with no groceries and no money to get additional groceries. I will never order from Kroger again!!!! HORRIBLE SERVICE read more

Maybe weird to give 4 stars to a grocery store, but this place is HUUUUGE and the prices are amazing. Seems like there are alway specials going on for stuff. I love coming here when I'm visiting. The staff is always super friendly and helpful! read more

Just picked up a click list at Kroger in Cold Spring Ky. Cross roads. They messaged me and said they were out of a box of 2.50 soft pretzels. They substituted it for an 7.99 box of soft pretzels. When I got home both boxes were in the bag and I was charged for both. I called to complain and a man/boy hung up on me. I called back and someone picked up the phone and hung up again. I called the main office and was told they couldn't do anything. This is the worst managed Kroger I have ever been to. Thats the last time I deal with Kroger. I just called and had my prescriptions transfered to Walgreens until the new Publix in Cold Spring opens. Please hurry Publix. I'll be shopping at Meyers until then. read more

The store itself is fine, but the problem is the rude employees they have. just seeing how you allow your employees to talk to customers/ other employees is a joke. wish I could give negative stars read more

I have written 5 books on customer service and I am Yelp Elite. Those who have read my books or my post know that I will generally lean to the positive and give companies the benefit of doubt. This post will be an exception. I am a regular Kroger shopper and today I was picking up a couple of items to make cole slaw. (See Picture). On my was out the wheels locked up on my cart and a siren went off. I thought my cart was defective and did not think the siren was meant for me. Here I am forcing the cart to move and it's making all kinds of noise. A Kroger lady who is just doing her job, starts yelling at me to stop. It was quite a scene and everyone stopped and was looking at me. I wait for Kroger lady to get to me and she tells me this is Kroger's new anti theft system. She scanned my bag of cole slaw and Marzetti dressing, hit a button on her device and the wheels on my cart were released. I had to ask the lady why the system thought I was stealing cole slaw as I handed her the receipt. She tells me this system messes up a lot? I then asked her if she would make an announcement to all those standing around that I am not a thief! She looked at me like a deer looking into headlights. One of my chapters in book 3 states "Don't do Dumb Things" Putting in a system that does not work well that accuses your loyal customers of stealing...Is a Dumb Thing" It is hard to recover well when you or a company do dumb things. read more

Kroger - Accused of stealing cole slaw. Marzetti dressing is $7.00 a bottle! - Grocery Near Me - Cold Spring, Kentucky

The lady who had to help me in self checkout tonight on October 3rd was incredibly rude. Wish they would get a new worker in there

This Kroger has the scan, bag, go feature, which makes it A LOT easier to get in and out of the store -- especially on a Sunday afternoon, because it allows you to scan your items and bag them while you're shopping. The scanner also keeps a running total of how much you've spent so far, which is particularly wonderful, if you're on a tight budget and have to keep it under a certain dollar amount. read more

This is my favorite Kroger! I could go to a different one but this one is my favorite. It's never to busy where you feel like you can't browse and take your time, the staff is very nice and helpful, and they always have a huge selection. The new kroger in Independence is just to big and hard to navigate. This Kroger is 100% the best kroger closest to me. read more

Kroger - a shopping cart in a grocery store - Grocery Near Me - Cold Spring, Kentucky

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I am a Kroger shopper 100% but this is honestly one of the worst Kroger's I have ever been to and unfortunately it is the one closest to my house. Their produce often sucks and they do not have the olive bar or many selections of cheeses in the deli and the store is completely outdated. Other than that it is just pretty small and the pharmacy is always backed up. Might even be worth driving further to the Kroger in Newport to avoid this one. read more

We've never bought any groceries from here but they have a Starbucks which is great. Very conveniently located in the same complex as Kohl's, Home Depot etc and just 2-3 mins off 27. There are a couple of restaurants in the same complex as well. read more

I loathe that this Kroger is the closest to me. It's terrible. It NEVER has any fresh organic produce. The organic section is the smallest I have ever seen, and when they actually do have organic produce you pay $5 for blueberries. It's insanity. They also have a refrigerator for the brand fresh pet in the animal food section...they last two times I have gone the entire refrigerator is empty of fresh pet products. And this was three months apart. read more

The Kroger pick up here is horrible. They gave me yogurt that was expired over a month and a bag of Gala Apples they had at least three rotten apples, one so rotten that is was mush and split in half. They also don't bring out everything in a bag. Some of it is just laying in the tubs. I won't go here again. I normally use Walmart grocery pickup which is excellent and they don't charge you. read more

I'm a big fan of Kroger's butcher section.. The butchers on staff are usually helpful and can often give you good tips on cooking your meat. It's Kroger's also has a nice little organic section which comes in handy because the wife is Palio. It is always a clean store and just has a good feel to it. I've never bought Starbucks but there is a Starbucks in the store if its your thing. read more

I wish the selection was a little better, just like the Marketplace in Newport. This Kroger gets the job done though and it is close to my house. The staff is always helpful and courteous. It is open 24hrs which comes in handy. read more

Nice clean store. The deli department is great. In a great location as well that is not too busy.

The worst Kroger I have ever had the misfortune of stepping into. Tonight they yet again had no 2% organic milk. The Starbucks did happen to be open at 8:00 pm, unlike last week, even though it clearly says they are open until 9pm. Though they had no coffee... at the Starbucks. The excuse was he doesn't normally work at this one. He must work at one of those coffee free Starbucks... read more

One thing that I really like about this Kroger in particular is that it has what is called the "scan, bag and go" system. What that system is to somebody who hasn't seen it yet is where you can scan your purchase as you go through the store and bag your purchase up in either plastic bags provided by the store or in your own bags. The best part of the system is that it keeps a running total of your purchase, so if you're on a tight budget, you can keep an eye on what you've spent in the store so far and it helps in that way too. The other thing that I like about the system is that you can go through the U scan's instead of the regular check out line and save a bunch of time getting in and out of the store -- which cuts the wait time in line to pay down a lot and it even allows you to do coupons as well. I wish that more people knew about this service, although the only drawback about it is that you have to be finished shopping by 10 PM, or you wind up paying the regular cashier a visit to have your purchase rang up. read more

This is an especially nice Kroger. Good deli with friendly staff, really nice salad bar. I don't live in the area but would certainly visit if I happened to be driving through and needed to pick up something. read more

On 4 separate occasions I have either purchased an extremely expired item or found items on the shelf 2 weeks past expiration. I've never had this issue at any other Kroger. Granted, it's always a good idea to check your expiration dates before purchasing, but you don't expect that you should have to. You expect that a store is doing their job and keeping old, expired and potentially dangerous items off the shelves. I was about to buy a refrigerated (NOT frozen) chicken ravioli from the healthy section before I checked the expiration date and saw it expired one week previous. Its chicken! You can't be selling those things....I also once bought a pomegranate fruit cup just to get home and find it was already fermented. 3 weeks later I went to purchase some cheese and saw it also had already expired and was much harder than the others of the same type which were soft and not expired. This Kroger is very clean and has nice clientele, but their ability to catch expired products is disconcerting to me and I don't shop there anymore. read more

clean, we love getting a yummy muffin for breakfast, and my favorite part is watching my sons eyes light up if we hit it right in the morning and the fire fighters arrive to do their shopping, cause then he gets to see the truck and talk to real firefighters! read more