Beware the grocery carts at this location. Touching the metal part of the cart while moving will give you a little shock. The Customer Service desk has been made aware of this issue. read more

This store is dirty - not enough help - you really need to watch expiration dates- I even bought a item the ex said 10/08 well it was sour and it was cottage cheese, they say the went down on a 1000 items but went up on several thousand. Management is horrible there at Mt Zion location. salmon I bought just 3 days ago it was 12 dollars went up to 14 dollars - do not get me wrong all Kroger has gone up way to much and a anther thing you have to but 2 items or 3 to get a better price or it has to be digital coupons to get the sale price senior citizens do not know how to use this. I went to Burlington store not long ago so much cleaner but prices are the same and you may find all you want and they have a meat and seafood dept that you can get 1 or more as many as you want. and I am from ky not california. read more

This is not my usual go to Kroger and stopped by to pick up something on my way home. It is a smaller store but still offered a great variety. I was greeted when I entered and several times as I shopped. It was impressive how well stocked and organized the store was on a holiday. It was busy but the employees were happy and helpful. I ended up getting a cart full of items. The fruits and vegetables were fresh and I didn't pick up any expired items (has been an issue lately). Also, it has been a couple days since my visit and my bananas have not turned black :) The checkout lines were full but moving quickly. The clerk was friendly and talking to her usual customers. She was reminding them of sales and asking how they were doing. I appreciate how nicely my items were bagged and placed in my cart. It was so refreshing to being in a friendly environment. I will be stopping back in there again! read more

The service at the was the worst I've ever seen. I was number three in line and they had one employee waiting on customers and I waited about a half hour. This is my second time in the and the experience has been the same both times I will not be back. read more

Stopped in to get some Montgomery inn BBQ sauce and some Nathan's products I have not seen here in the mitten. The store is huge for just a regular grocery store. They had what I came for so that was good but the problem was no cash registers opened and a couple of the u-scans were down. This was at 9 am , wierd. read more

Kroger - Foot logs - Grocery Near Me - Florence, Kentucky

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Great group of workers , trying very hard to have store clean and presentable , doing a good job , been shopping there for many years will continue shopping at this location. Mark S. read more

The worst customer service I've ever experienced in my life. No hyperbole. So I go to redeem a few Walgreens fuel points coupons I'd accumulated over the past few weeks. So I mosy on down to Customer Service and give one of the associates my coupons (turns out she was actually the assistant manager). I had 6 fuel points coupons from Walgreens. Yeah, I'm there a lot. My wife is on multiple medications. Plus, it's a good excuse to buy their yogurt covered pretzels. They're addictive, and I suspect the pharmacy adds a habit-forming additive. But, I digress. So, she looks at my 6 coupons, and the employee next to her has the gall to tell her: 'I've never seen someone with that many at one time. Thats' suspicious.' Yeah, right in front of me! So I tell her, "So you're saying I stole these?' She walks off. So the assistant manager scans in 3 coupons, and then tells me that's all she can scan in one transaction. So, I say 'Well, can you redeem the other 3 in a separate transaction?' She says 'No.' I ask her why and she tells me, 'Because I'm the assistant manager and I said so.' My jaw dropped at her nerve, but she didn't get to see my shocked expression hidden under my pink floral mask. So I ask to speak to the store manager, and she tells me if I don't like it, I can call 1-800-KROGERS...then turns her back and walks away! Maybe I let a 'Kiss my ass' slip as I walked out of the store. As I was leaving, I passed 2 police officers in the entryway staring at me. I can only assume the associate who said that my coupon redemption was 'suspicious' called them. Made me regret the 'Kiss my ass' comment a little bit less. Actually, don't think I regret it at all between the time it took to travel from my lips to God's ears. Worst. Customer service. Ever. read more

My boyfriend and I stayed at his friend house in Kentucky. We decided to get some ice cream so he took us to Kroger. I think I still like wegmans better read more

I'm sure this place will be nice when they're finished with the re-model... but at the moment, it's a complete mess. Groceries are placed any where there is space with no regard to putting similar items in the same place. Good luck finding anything specific. I know this is a temporary situation, but maybe they should have closed for a day or done the heavy moving at night when there are fewer customers? When I was there a few days ago, it was a very confusing and disorganized shopping experience. read more

The customer service in this Kroger is below the street! Even the clerks at the customer service desk are pitiful! Just a bad store location all around. read more

This Kroger and management is awful. Produce always looks bad but not enough to warrant a bad review. However, I had to speak to a customer service clerk who was beyond rude to not only me, but also to the other employees! Completely unprofessional and anger inducing. I never ever want to be a Karen but she said I couldn't return EXPIRED food because of covid 19, even though on Kroger's website it states that expired food is an exception due to their freshness guarantee standard. Completely disgusted. I don't know how they haven't been shut down or given to new management yet. read more

The only Kroger worse than this one is the Madison Ave location in Covington. No matter what time of day or night you go, there will be a wait at the checkout due to understaffing. read more

Ick! This is one nasty Kroger. Better to make the drive the the Walton Kroger which is very nice, or at least over to the Union Kroger which won't have you feeling compelled to take a shower once you get home, like shopping at this one will. read more

Kroger really has a problem having food in the store, always out of what I need. Will be going to Meijer from now on

Absolutely the worst Kroger store ever. Went there about 7PM on July 3rd. I went in to get a gallon of milk and a few other things. But, decided to pick up what I needed for the fourth of July do I didn't have to go back out the next day. So I got in the only line that was open I was fifth in line. After about 10 minutes they opened another lane. Two people ahead of me went over. Now I'm next. I start unloading my cart and the smug cashier says she's going to break. She told me I needed to get in the other line, which now has at least 7 people waiting. I told her she needed to be fired. So I rolled my cart to the produce and left it. I went up to customer service, but there were several in line. I went to my car and called. I told the store manager they needed to get their shit together. Her excuse was they only have one cashier. That's great but, you have 4 people grocery shopping for pickup. You have about 6 employees walking around doing whatever. And you can't get one of them to do the job? I Also emailed corporate. I didn't hear anything for over a week. Then, they sent me an email saying they were glad to help resolve my issue. read more

This Kroger is located near Independence and a bunch of trailer parks so the clientele are of the likes you'd usually only find at wal-mart. It's gross. Union Kroger is loads better. read more

I live closest to this location, but because of the extremely poor service I make it a point to go to other Kroger locations. Patrick Drive in Burlington, near my work. Mall Road. Even Erlanger which is more out of my way. I could always stop at Berberich, easier on the cold and frozen items, but only do so as a last resort. Recently, when I tried again, even the cashier line manager was ineffective. While a cashier and 2 baggers were carrying inappropriately, he stood there and watched. No effort to suggest they need to tone down the behavior while ringing up a customer. No wonder, so many error are made. They need to send secret shoppers to this location and get there eyes opened. They're competing with Costco to some extent, should be more concerned. Hopefully they are not that desperate for employees that they let them, high school agers, run the store. In this particular instance, that was the case. They are frequently rude, snotty, unfriendly. More concerned with the party they're going to, then customers. read more