I have been a loyal customer of this store for over 7 years and regularly do my grocery shopping here. On June 13, I visited the store with my small Morkie. Unfortunately, my dog had a small accident inside the store, which I did not notice right away. I completely understand that it needed to be cleaned up, and I took care of it immediately when I was informed. My concern is not about being asked to clean it, but about the way I was treated. A female employee who appeared to be supervising the customer service area behind the registers called me over in a loud, rude, and demanding tone, making me feel embarrassed and disrespected. Afterward, she and another employee laughed, which made the situation even more uncomfortable. To make matters worse, after I cleaned up the mess, the employee told me to make sure I threw it away somewhere else and not in the store's trash can. I found this unnecessary and unprofessional. Accidents happen, and I take responsibility for my pet. However, I hope management will encourage employees to treat customers with more kindness, professionalism, and respect. As a long-time customer, I was very disappointed by this experience. read more

Kroger Marketplace is located on E Broad in Mansfield, Tx, serving up the community with fresh fruits, vegetables, quality meats, and more, such as clothing items and kitchen appliances. Kroger is easily accessible in a large shopping parking lot with ample parking for every guest, and they do a real good job in returning the carts right back into the store, preventing dings and dents to your beloved vehicle. I usually come here to pick out a couple of stuff I would need for the week but end up leaving with a whole shopping cart. The deals they have are second to none, and sometimes you just can't pass up a great offer. I would first say to download the Kroger app and become a rewards member to get the best bang for your buck! For every dollar you spend, you will get 1 point, and once you reach 100 points, that is 10 cents off a gallon of gas on one of the many gas locations that support Krogers reward program. Second, you can add digital coupons offered only to exclusive Kroger reward members for amazing deals and offers. They have everything you need here to get through the week. The bakery is always baking fresh bread and cookies, and they even have freshly baked pretzels. The deli department has a wonderful display of deli meats and prepackaged meals for every working person whose time is precious. They have a great beer and wine selection, where they carry local craft beer and will even let you build your 6 pack. This Kroger has an extensive selection for pet food, and the prices are unbeatable compared to the local businesses nearby. They also sell kitchen appliances ranging from instant pots, cookware, and kitchen utensils. They sell clothes and also have a Kids small toy aisle as well. The ambiance and environment they set almost feel as if you were in a superstore! This is my go-to store when shopping for everyday essentials. The employees are always nice and friendly and are eager to help and provide assistance when needed. I understand that sometimes the lines might be long, and the cashiers are short-handed, but I honestly believe that's the way the world is moving now with the self check out machines. Overall, it's a good store to pick up your everyday essentials in life and go on with your day. read more

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I just bought this says it's good through the 29th. And there's mold in it and my son was eating this. How disgusting read more

Kroger Marketplace - Literally just bought this tonight. Still says the date is still good. Good thu the 29th and there's mold in it and my son was eating it. - Grocery Near Me - Mansfield, Texas

INVEST IN NEW CARTS!!! They are terrible!!!! I cut my shopping trip short because my cart locked up while I was shopping. Do your customers a favor and get new ones!! read more

Try to give them a chance again and they did not fail to do the same thing! Not honor the buy 1 get 1 free items.... Horrible curbside pick up department read more

Their gas station is so ass there's never attended there. I wait 30 minutes for somebody and yet nobody comes. I call and ask how long it's gonna take and they tell me they don't know and I called the manager and the manager doesn't know if somebody's calling the manager about how long it takes somebody to get to a gas station, maybe they should get to the gas station instead of telling me I don't know, fix the problem. I shop at the Kroger on Green Oaks much better never have a problem but every time I come to this gas station Kroger, I have a problem. read more

Question is what can we improve? Everything. I have nothing good to say about this place. Prices too high. Lay out makes no sense. Check out lines are many but none are open. Quality of produce and meats are terrible not to mention I continuously get home with food not expired and it is spoiled. Just means one thing if this keeps happening!!! Don't easy yo time or money. read more

Purchased some fried chicken from the deli on 4/4/3025 chicken was hot . Got home made me a salad to go along with it... but you could definitely tell it was cooked in old grease which was very disappointing . Change that nasty ass grease.... read more

If I could, I would, give this Pharmacy a ZERO! A male Pharmacist was rude to my husband in the first place. He did NOT! Want to help my husband. Pharmacist are suppose to explain any medicine and how to use it. That is the Pharmacist responsibility! Seniors have to have an explanation of how to use the medicines. Since this Pharmacist refused to show my husband how to use a pen. He told him to go to YouTube to get the instructions! 1. Not everyone can afford the internet! Seniors are on a budget. 2. Some Seniors do not know how to use the internet. 3. Senior has to call grandchild to come over and help on their phone. 4. IT IS THE PHARMACISTS RESPONSIBILITY TO EXPLAIN ALL MEDICINES TO THE CLIENTAL! 5. DO NOT be RUDE to customers! 6. This is why Kroger in Granbury is so slow! Everyone knows that place has rude people there. Does not want to help you. What happened to Southern Hospitality! What happened to Smiling and have a great attitude! What happened to people wanting to work! Why is everyone so darn lazy now and doesn't care to go to work. That is why they are so rude! They do not want to work and they don't want to be there. Find people who do care and want to work. Find good management as well. Find management that is not power hungry and think they can just getaway with treating employees bad. Causing a mental issue to work. This store needs the Director of Kroger to go and make CHANGES! If not more customers will be lost! read more

It is understandable that in any business you might find someone with a bad attitude. However, today at Kroger, except for two helpful people, everyone else I encountered, looked and acted as though my presence was a complete nuisance! I asked two different men where to find chorizo, they each gave a different direction, neither one correct! Near giving up, I encountered a really pleasant looking man, stocking in the bakery. I asked if perhaps he knew where to find the chorizo. He said he didn't, but he would find out where it was and take me to it! He did just that, and he did it with a smile. His name was Rene, and I wish I had his last name. Thank you Rene, Kroger is lucky to have you. I asked someone else where to find the microwave popcorn, he pointed me to where he said it was, and I told him I had already been down that aisle, and said again, I want microwave popcorn. He assured me that it was "on the right, at the end of the aisle!" I looked again, as carefully as possible, but it wasn't there. Let me mention, I'm 81 years old with a bad back! Lucky for me, a nice young guy saw me struggling, and asked if he could help. I told him what I needed, and he said it was on the next i aisle, this wonderful fellow was Cebrion B, he needs a raise!! Finally, shopping done, I head to the register! The young woman behind the counter, never once smiled, and seemed totally disgusted that she had to be there! I bought Lays potato chips, the advertised price was buy 2 get 3, I assumed it was buy 2 get the 3rd free, so I took 3 bags. At the register, I told Miss Sunshine about the advertisement, She actually acknowledged that I was talking to her. When I got to my vehicle, I looked at my receipt and I have been charged for three bags of Lays chips I went back into the store stood in line at customer service, and was told that the advertisement was misleading, and that I should go back and get two more bags of potato chips, then come back to customer service and then takeoff the cost of one bag! So, I go back for two more bags of chips, and now the line is even longer. I can't believe Kroger hasn't done something about this store and it's employees. There is a new HEB coming soon, and Kroger will be in big trouble. I hope the employees at this Mansfield Kroger don't think they will get a job at HEB, HEB wouldn't put up with your attitude for a minute, and neither will I, when there is Market Street just across the street. Their prices are a little higher, but the employees are all very nice, and service oriented!! read more

Shopped at and ordered "pickup" from this location for the past 5 years. After this last encounter I will not be shopping there again. After I mistakenly put my pickup date for the next day instead of 2 days later I called to inform them. The automated answering demon asked me who I needed to speak with and after replying "Pickup" she came back with, "I understand you need Deli". Yea they sound alike. Once I got her to send me to Pick up I waited about 5 min w/o an answer and she gets back on the line to redirect my call. A live Kroger employee asks how she can help and as I was in the middle of explaining how I had put the wrong day for pickup... BANG, put on hold w/o a word and waited again for 5 min w/o anyone ever answering. Next request was to the store manage and he just as rude so my next step was canceling my order and that is the end of my business with the Kroger on Broad in Mansfield, Texas. read more

How is this even okay? Like it's common sense this does not look appetizing nor does it make people want to buy it . read more

Kroger Marketplace - Bread that was there around 10:30 am on 9/28/2022 keep in mind its lunch hour. - Grocery Near Me - Mansfield, Texas

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Terrible terrible store. Curbside is always running behind. I consistently find that they forget to give me several items. About two grocery bags worth of items. Pick up is supposed to make things convenient but it's not convenient to have to ask for refunds all the time and make several trips to the store. Do not shop here. read more

Where I go for non-Asian stuffs. First of all, not the friendliest cash registers you find in town and that gets deductions. I find these place to be convenient, just an exit from my exit perfect place to get my orchids. Pricier than Walmart and doesn't have some organic items I need and always seems to have stuffs that I randomly purchased w/o meaning to buy since they got such a great deal (markdown and clearances always seem to be loaded) check on pricing though. My go-to place, only if I ignore the customer service side of the store read more

I purchased a MasterCard gift card at the Kroger on Broad Street this morning for $130 when I get home to register it I was informed that this number had already been used. Even though the card was still in its wrapper I contacted Kroger customer service and they sent me to a different number. The person at that number said that once you purchase a gift card from Kroger, it cannot your money cannot be refunded. You have to go to MasterCard to get your money back which could take 7 to 10 business days. It is ridiculous that I can't go back to a store where I purchased this gift card with the receipt in hand and not get my refund for something at the store sales. Their customer service has always been subpar now it is beyond ridiculous. read more

I'm pregnant and have tried to stay in since the quarantine. I have used Kroger Delivery via Instacart for the past six months or so. So I place my order today and was happy to have a spot for the same day. I get a message that my ordered had started. My "shopper" who I will refer to as Shoplifter for the remainder of this complaint, was Anajda T. (1st screenshot) She preceded to shop informing me that certain items were not available and offering replacement suggestions. (2nd- 5th images) It then says that my groceries would be delivered by 11 am. (Image 6) At around 2:50 work died down so I step outside of my office into the living room and ask my family if groceries were delivered. They all said no. I go back to message to see if it was cancelled or delayed. It wasn't. Instead it showed as completed (delivered) . (Image 7) I called Kroger, they said I had to call instacart. So I called 1 (888) 246-7822 at 3:01. The wait time was said to be approximately 59 minutes. . I waited and luckily the wait time was about 15-20 minutes because I had a Zoom meeting at 3:30. The Instacart rep confirmed it was already delivered. I told her that I never received my groceries and we reviewed our cameras no one ever came by. Unbothered she confirmed my account and told me I would receive my money back in 3-5 business days and ended the call. Pissed is not the word. I finished my Zoom call for work, but something said call back so I called back. I spoke to another instacart rep who said I don't show that your refund was processed. . She transfers me to customer service for Kroger!!. The lady I spoke with was super nice and informed me that my case had to be escalated and that I would receive my refund within 2 weeks !!!, but she would give me a 20 dollar credit now. Gee thanks! I spent 84.37 for groceries that are now at Anajda T's house. I thank the lady and ask to speak to a manager. She obliged and I spoke with a manager from Kroger who confirmed that I had to wait 2 weeks for my 84 bucks after they verify. I tell her she can come by and watch the camera footage at my house, there were no deliveries today, but I understand. She gave me a case number because she was going to "escalate" the call. I'm 7 months pregnant and I was trying to multitask and follow quarantine to keep my family safe. My neighborhood is fairly new so if any of my neighbors would have received the groceries they would have walked them over. They were not delivered. Now I have to send my husband to the store to spend another 84 dollars and hope that the items I requested are still there. What if I spent my last money? What if I didn't have a husband to go get food, I am a high risk category for COVID and 7 months preggers! What if that was the only food I was able to get for my kids? It is sad that the person took my groceries, but if she needed it I hope she was able to feed her family. My concern is that neither Instacart nor Kroger were able to indicate what the plan was to address the theft that occurred. In the times we are in telling someone to wait 2 weeks is poor customer service. One of the Kroger reps informed me that she had processed 4 issues just like this today. Do not use instacart! Opt for store pick up and put your COVID bodysuits on because someone could steal your groceries and it may very well be the person who you are trusting to deliver it. Apparently it happens a lot with Instacart. See this article: https://www.usatoday.com/story/money/2020/04/08/customers-accuse-instacart-shoppers-stealing-their-groceries/2971586001/ read more

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I shopped here yesterday 6/16/24. Grocery shopping was decent, but when I got to the register, you know as a normal person you go to the line that is the short, so I went to a checkout lane and as soon as I go to put my items on the belt and the CASHIER said "no. You can go to his lane, he has nobody." Umm... ok? read more

Clicklist review: I love this store and continue to pop over to my clicklist weekly. I'm a official online grocery shopper it saves so much darn time. I will only walk into the store if I have to get 3 or 4 items and that's it! I will not do the, I'm in here for 1 1/2 hours with a grocery cart getting stuff for the week, those days are over. Spending 2 hours total: making the list, shopping, hunting down items, over paying cuz you put to much in your basket, loading, unloading putting everything away. And don't get me started on the couponing! Kroger makes things so easy, they send me coupons in the mail for stuff I USE!!! Hello brilliant. So sign up for the loyalty card. Next sit at home and get your iPad and get online with Kroger clicklist and start shopping. You will notice coupons while buying items click on that to save. Then pick your day and time and BOOM done. I love this. Plus I drive thru and get prescriptions at the pharmacy and then you get points for grocery and thru the pharmacy to save money on gas at the pump. Win, win, win! And I get to see the wonderful clicklist crew that I completely adore. The whole group is so helpful and fun. I love them. So if you don't online grocery shop, I would highly suggest to stop walking in the store and get online. It's a great way to watch your weekly spending amount and get the groceries done fast. Hugs to my clicklist crew! read more

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My new favorite grocery store. It's clean, well organized. There were plenty of Associates available and willing to actually stop what they were doing and show me where things were. Great sale options. They provide the order and pick up service. Have a drive-thru Pharmacy, clothes, a jewelry store and a Starbucks!! I was able to check out quickly for a mid Sunday shopping experience. read more

Kroger Marketplace - They carry Blood & Honey Revolver!! - Grocery Near Me - Mansfield, Texas

Only getting 1 star because I can't give zero. Store has steadily declined since opening. Parking lot is filled with trash and stored doesn't look clean inside. Check out is a joke, never lines open. Don't ever try to use ClickList because it takes 2 days to get your order. Placed an order with 4 items with a pick up 6.5 hours later and got a call saying it would be ready until the next day. If they can't fill the orders then don't show open pick up slots. Shop anywhere but here read more

This is the absolutely WORST managed Kroger I have ever been in! Every single time I've ever come in here, no cashiers, no workers, line wrapped around the building to checkout! It's why I quit coming here but made the poor decision to stop in today! Never again! Do NOT shop here! read more

My husband had asked me repeatedly why I continue to shop here. He said they never have anything stocked and the fruit and vegetables always look really bad. I always advised it was closer, however, I have learned my lesson. I was making a purchase and the cashier advised me that my purchase could not be purchased separately. I advised her I had purchased it this way before. She went and got another lady who said we have never sold the individual item. I than advised her I had bought it as an individual from this store over the holidays with no problem. She went on to argue with me and I purchased the remainder of my items and left. Very unprofessional, she could have said I had never known it to be sold that way, but unfortunately our system won't allow us to do that anymore. Please train your staff on how to engage with customers professionally. read more

Poor service all the time! Fix your fan in the middle of the store! It's so loud and obnoxious. Bad produce, empty shelves, rude cashiers. I have mostly stopped shopping here, there is great service across the street and you can have a cup of beer or wine while you shop. Bye Kroger!! read more

I understand we are in a pandemic and everyone wants to use Clicklist to pick up their orders. But omg this is the most disorganized thing I have ever seen. I have been waiting an hour and they have come to ask me 3 times the name on my order!! After 40 min I was the only person here and they still took another 30 min. This is absolutely ridiculous. read more

Kroger Marketplace - Literally the only person here at the moment and still waiting. - Grocery Near Me - Mansfield, Texas

Very disappointed in the service here. The majority of the employees here extremely rude and unhelpful. The lady at the register today did not even acknowledge me, no hi, how are you, did you find everything etc. No eye contact, nothing. To busy talking to the other cashier about their shift. LaTrecia did not even bother to bag my items. She just scanned my 2 purchases and left them there for me to grab. Did not say thank you or any thing else. read more

Kroger Marketplace - HORRIBLE SERVICE - Grocery Near Me - Mansfield, Texas

We've been coming to this location for almost a year, and haven't really had any complaints until the last 2 months. Every time we've come since, we've had to bag our own groceries as multiple workers meander about behind us, socializing. It's very stressful trying to bag your own groceries -- the cashiers scan your items quickly, which leads to your items getting crushed. The cashiers usually don't even help you bag after they're done scanning. We've literally had our items thrown at us as we're trying to bag. If we didn't have an entire cart full of items we would go to self checkout. I feel like we deserve a paycheck at the end of every visit. read more

I'm being generous giving 1 star. This is the most poorly managed establishment. Over the last 2 to 3 years, I have tried the grocery pick up several times, and every single time, they call because they cannot fulfill the order on time. I understand once or twice, but this is unacceptable. When the calls come in, the employees act like they are doing me a favor and really couldn't care less. I will not continue to support a business with such poor management and customer service. I'm glad we have other options nearby, as well as Amazon groceries (which have never been late or out of stock). read more

Not the best layout but mostly....the produce! Always low or out of basic produce. Thank goodness I found Sprouts. read more

This Kroger is pretty nice as far as Krogers are concerned. Most Kroger stores are old, run down, and some even smell. But this Kroger is in Mansfield so it's none of those things. The produce selection is wonderful and hosts a variety of produce, not just apples, oranges, lettuce, and grapes. The produce is fresh and prices are reasonable to boot. Everything in this store is nice, including employees. They actually greet you and are willing to assist, if needed. I have never waited in line for a great period of time. There is also a gas station where you can redeem the fuel points you just earned. read more

This store has been on a steady trend downward since I moved here six years ago. Even before the pandemic they would constantly run out of items, and the customer service is lacking. For example today Destiny did not speak to me, mumbled my total, and did not thank me at the end of the transaction. Honestly, this was the icing on the cake in a long history of being treated poorly. But today, I had time to call it out. Do better! read more

This store really turned around and has come back better than ever. Still usually out of organic whole milk and organic heavy whipping cream while the shelves are full of low fat, no fat, stuff. Wish they would stock what people want. Check the FDA updated guidelines on fat. But store is clean and generally well stocked. Especially nice produce area, and the cheese selection and display is outstanding. read more

Don't bother placing on online/mobile order, it will likely be cancelled or a day late. If you shop in person be prepared to use self checkout or wait in a long line for a cashier and bag your own groceries. read more

This is a signature Koger. So, this location in Mansfield on broad st. have a lot more to offer then a regular Koger. Since my home is close to this location we shop only here for all of our groceries. It's always clean and employees are courteous. Always well stocked. There bakery and deli section is very good too. And they also have a fresh sushi and juice bar. Where you can buy both freshly made. read more

Kroger Marketplace - Grocery Near Me - Mansfield, Texas

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Checkout management on Sunday afternoon is not good. Call more checkers up when the lines are crazy long.

There were no registers open, none. Self checkout only. It completely goes with there customer service of zero. You'll have to excuse my lack of knowledge of how to run the cash register. They'll probably just blame corona anyways. read more

Why I am giving this Kroger a 2 star is because we are in the middle of a pandemic and this Covid-19 is dangerous. How the people are wearing the mask shoppers and worker's you did not wear a mask under your nose. You cove up your lips and nose. This is all over the store. They we're also not wearing mask by the fish counter the all over the glass that they have installed we are in the middle of corona virus. This should not be happening!! read more

I had 10 minutes left to go into the store the front lady who close the doors didn't let me get in the store she closed it I had 10 minutes left so it was the worst service I've ever had at Kroger read more

This used to be my favorite place to shop. But now this manager is only accepting 3 coupons!!!! #1 For every manufacturer coupon a customer uses the store gets paid back from the manufacturer plus usually an $0.08 handling per coupon. #2 you are loosing money for your store especially when other couponers won't shop with you since there is another Kroger right down the street or better yet just price match with walmart. #3 the night assistant manager was seriously rude! These rules are silly and so I'll take my business elsewhere but after I report your store to Kroger corporate. read more

I have been shopping at Kroger for 17 years. For the past year, this Kroger has had the RUDEST PEOPLE EVER working there!! I get completely ignored every single time I go to the deli. On my last visit a manager finally came up to me after seeing me standing there FOREVER and got someone to come help me and she was so mean to me!! I literally couldn't beloeve how she was speaking to me! Just now, I went there for the LAST TIME and the self checkout lady ROLLED HER EYES at me abd YANKED my cc out of my hands when the card swiper kept asking for a pin number for my credit card and I didn't know how to bypass. She was horrible acting toward me! I am a really nice and polite person and have never ever left a negative review anywhere, but I AM DONE with this Kroger!! D. O. N. E!! read more

Love everything about this Kroger and what it carries.. Even love the cashiers.. But there is something very odd about the management and leads at this store. They are rude and short, and I've seen some leads talking to their associates in a demeaning way. I don't know what kind of power struggle culture exists in this store... But there needs to be some customer service training for those in positions of leaderships. Also, training for staff on the floor, just the basics on greetings, etc. Not all, but some. P.s. The pharmacy is great! Never have a problem with them! read more