They did a great job fixing my AC for about 1/3 of the price I was quoted from Service Professor…read more Found the problem in short order and took care of it quickly AND accommodating my schedule. Highly recommended.

AC stopped working. They came out and said it was fixed, paid and tech left, AC still didn't work…read more Called next day, they said I have to pay for an electrician to come out and it wasn't an AC issue. I did, paid an electrician and as I thought was not an electrical issue. More money gone. They came back a second time and finally found the problem. Charged me more again (they did wave the call fee) but a simple wire nut and 10 min fix should have been covered after their mistake and my hard earned money spent. Call someone else. .

What an amazing experience we've had with Grapids! From start to finish the process was wonderful…read more Todd came out within hours of calling to get a quote to upgrade our furnace and add AC to our home. Our furnace was over 20 years old functioning but a bit of a head scratcher. Additionally we needed to upgrade our electrical panel. Grapids was able to subcontract that for us too. Tyler and Eric came out the very next day (bright and early) and spent the day reconstruction our HVAC system. Prior to their arrival we decided to add a humidifier to the unit. The office was seemlessly able to add that to our work order. Todd swang back out to check in on the progress and make sure we were happy. Throughout the day several members of Grapid came through to bring supplies and check in. The stars of the show were definitely Tyler and Eric who worked until after 7pm to complete the HVAC job. They worked well together and I could overhear them as I graded papers upstairs. They treated each other with respect and humor. It was so refreshing to have work done in our home by such wonderful people. They even took the time to FaceTime with my husband who was at work to show the final product and answer all of his questions. Without hesitation I will recommend Grapids (specifically Todd, Tyler and Eric) to anyone! I came back to add we had quotes from three different companies and Grapid was under the others AND included upgrading our electrical panel with one of their subcontractors.

plumber called in sick 2x and they cant come out til next week and nobody can stay t the house…read morebecause of the water backup

Hunter did an amazing job finishing up our central air system and correcting some furnace piping…read more He was very informative from start to finish and gave us a very reasonable quote for his services. Highly recommended!

Fabulous experience with the gentlemen at Two Cool Guys. Honest and transparent throughout the…read moreentire process. Classic service in a modern world. Highly recommended.

Laten came out and replaced the valve, he checked his work, tried the hot water, still no hot…read morewater, so he went and checked the line from the hot water heater till it disappeared to come into the shower area, he said everything was right. The mystery of no hot water still remains. I may have to replaced the whole shower. But I thank Laten, and Moore Mechanical for the work they did.

Joshua was so helpful with the leak we had for our outside faucet piping and very educational…read moreduring his stay. Great employee! Great customer service. Fast and efficient. Thank you. Greg and Kirsten Weeks

Reliable is definitely very RELIABLE! Less then two years ago, they replaced our old worn out…read morefurnace with new unit... A mid range unit (Goodman) was selected to reduce some costs. The removal and replacement process was excellent all around. The unit ran well over the period. There some minor water leaks, but not their issue. They fixed these during the 1 year inspection they provide. All was well it seemed. Then earlier this month (December 2023) they had a deal to come out and inspect the furnace for no charge. They came out, and found the heat exchanger in it was cracked and leaking CO.... The furnace had to be shut down as a result. Goodman has a published 10 year warranty including the heat exchanger however, no labor was covered. Reliable contacted Goodman, but no luck in getting the labor covered and replacing the heat exchanger was not a great option. They went to work and provided us with an amazing solution...replace the entire furnace with a new better model....all at no charge. On their nickel!!! I am just absolutely amazed they did this for us, and further they were here with the new unit in a few days, and replaced the defective unit with the new Heil. Also amazing, they were able to remove the existing furnace and complete the new installation in about a half of a day!!! These guys are incredible and very professional. There was only one minor glitch and I called them late afternoon after they left, and again was amazed as they came right back out within a few hours and fixed the issues and all was well... This is a company that not only talks about great customer service, but they live it. Everyone from the fantastic techs that were here, to Kenton the owner, and the office staff went far above and beyond for us... I would only wish more companies provided such excellent service! If you need a few furnace and/or AC, these are the guys you can trust!

This company has provided the best HVAC service I have ever had. Everyone was friendly and the work…read morewas done well. I would definitely recommend them.

Called for an emergency service. The gal said someone would be calling me back. Never got a call…read moreback from the on call technician. Super disappointed

10/10 service! I had complications with my home warranty and they were very patient while resolving…read morethe matter! left my sink clean and good as new

Great business. Great experiences. I used this business over time. They have always done a great…read morejob for my home.

Service repair at my resort business was requested. I called Mike, I think his name was if it's the…read moreso-called plumber from Montague that calls himself Mr. Rooter. NEVER call this man for ANYTHING!! Not only will you get an exhorbitant bill for what he did, but also, he is sooooo rude and unprofessional in every way, from head-to-toe and beyond plus when he's done, the job may not be done and done correctly. He'll want to sue you if you refuse to pay the amount of money he will then want you to pay!!