AJ came out to our house and it was determined a part was needed and he'd order it, after three…read moreplus weeks my husband called, this was on a Thursday and he said he'd be out Monday afternoon, he never showed, I called several times and he finally called and said he'd be out the next afternoon, again, no show and never a phone call. He had said he was busy the first go round but if you're too busy call, say you're too busy and can't do the job or ask if you can come in two weeks, that's better than saying you'll be there, me rearranging my day and never showing up. Rude and unreliable

A.J. and his team are excellent in all regards. Great workmanship and experience plus they are all…read morenice guys. They recently removed our old HVAC system and installed a new energy efficient system in two days .

I've hired Northern Heating and Cooling twice, once for my furnace/AC replacement and then again…read morefor a new water heater. Both times the technicians were on time, completed the project as requested, and cleaned up after themselves. Highly recommend.

Northern was recommended by our swimming pool contractor to make the gas connection for our new…read moreswimming pool's gas heater. They made the entire process easy, arrived when they said they would, did a nice install job and were friendly and easy to deal with. I'll definitely reach out to them again for any HVAC needs I have in the future.

We recently moved into our new house and gradually learned that we were not getting water from our…read morehot water heater into our furnace-installed humidifier properly. It's been very dry! Especially through the winter. I replaced the control module in hopes it would fix, but still no water flow. After countless manual pumps of a spray bottle to the new filter, I called Hometown and Tim answered right away. Corresponding conveniently through text from there on, he came out to do an assessment and provided a very reasonable quote for a faulty valve, which also happens to be out of code and should never have been used for the purpose. He was able to come out again same day, but I was unavailable, so he came again the very next morning and cut and replaced the piping within 10 minutes, showing me what was done and I am thrilled that the water is now flowing seamlessly. A musician himself, we shared some good chatter about shared interests. All in all, great friendly guy who identified the issue and got the problem fixed quickly. What's not to love about that? Thanks Tim!

Tim was able to come out quickly, diagnose the issue and repair. I was back to cooling within 15…read moremins. Highly recommend

Mast We never heard…read moreof Mast before we started our search for a company to install HVAC in our home. We built our home 24 years ago (a cabin) so everything in the house is already finished which made their job even harder. We looked at four companies, Mast was the most responsive and professional. Mast also was very competitive on price. Kelly was he representative that returned our call. He came out within a day or two, evaluated our job and submitted their proposal. It was the most detailed and easy to understand of all the proposals we received. Kelly also coached me through purchase decisions. He made sure we were buying the right equipment vs. the equipment they would make more money on... Example: I was willing to put in a 3-ton air conditioner. He educated me on why that was not the best decision and we put in a 2-ton. He could have easily sold me a three ton for more money. I really appreciated his honesty. Kelly was also very responsive every time I called for any reason. The crew... Jorge was the foreman. He did a great job, knew his stuff and had two helpers that worked very hard. One day Jorge was not on site. He had to visit another job. His two helpers worked very hard all day, but after they left, I looked at the work and noticed some things that I felt were just not right (I'm not an expert but I do have some building experience). I felt that when Jorge returned the next day, I'd have to ask him to do a couple things over. Turns out I didn't have to say a word. Jorge noticed the issue right away and started working on it/fixing it before I ever mentioned to him. I really appreciated the pride he took in his work. All in all, working with Mast was a great experience. Honest, dedicated, hard-working and the list goes on. Based on my experience I would highly recommend them if you need services they provide. Dan

UNTRUSTWORTHY and POOR Customer Service…read more Our five year old Combi Gas Water Heater/Furnace system with green technology, recommended and installed by Mast, is now discontinued and seemingly defective, leaving us with a flooded and damaged newly finished lower level. Within only months of each other, two flooding incidents occurred from this unit. The first incident, there was no significant damage-luckily we caught it in time. Coils inside the unit cracked which allowed water to pour out like a garden hose. We had absolutely no idea something like this could even occur! After the first flood, Mast was slow to engage while we were without hot water for 5 days. WE had to call for updates while we waited for next steps. Frustrated, we wrote an unfavorable review. We received a call the next day that was unprofessional. We were also told at this time that our unit was discontinued. My husband wanted to give them another chance, so we sincerely tried to work with Mast on a different replacement model, due to future part concerns. Mast offered us assurances and a part replacement, OR, they offered us the same discontinued unit, sitting on their floor at their site, NEW, they said. We would pay the labor. We declined to go thru reinstallation of another discontinued unit, so the part was replaced and we moved forward. Only a few weeks prior to this incident our unit was serviced with routine maintenance by Mast. In July, only months since the first flood, the second flood occurred. SAME ISSUE. This time it was much much worse! Even now, with a water shut-off valve installed, within MINUTES, nearly half of our newly finished 1500 SF lower level was significantly damaged-furniture, carpet, pad, drywall, paint, baseboards and trim. Again, no hot water for days and we're left with a long and costly replacement, restoration process ahead of us.

I hired Grapids to do a home repair service job. What they did was very good work but they had no…read moreconsideration how they left my home. Plastic was to be layed in the basement where they were working and ended up tracking oil all over the floor. Some kind of grease or oil was spilled in the driveway. I contacted them two days after the work. It took a while for them to get back with me. The dispatch team was too busy or they would set up an appt, not show, and sometimes reschedule. I had to keep calling and making a longer story short they finally came out two months later. They cleaned the spots with cleaner that didn't work so I bought something to try myself. I worked at it and got about half the stain off but still bad. The stain was baked in by the sun by this time. It was on them to clean. I'm 73 female and this is ridiculous. Their customer service has a lot of room for improvement!

I had a $15 a month "plan" with GRAPIDS they canceled 2 of my appts. the day of, same as last year…read morethey used the same lame excuse, Staff called in sick, it was for a tune-up before the season, find a Company with Good Reviews!

I'm not sure how many stars to leave for this company. They are reasonable with install prices and…read moredid a great job installing our new Air Conditioning unit back in 2021. It stopped working in June of 2024. They came out the next day to look at it (which we were very grateful for). However, the problem was electrical, so they did not resolve it (we had to bring in an electrician). I was shocked when I saw the bill for the service visit. I expected the $100 through the door fee that they told us about over the phone and expected to pay a little more to diagnose the problem/for the hourly rate. However, I was charged for the $100 service fee, plus another $63 for them to "Rinse off condenser coil water only." That is exactly what the line item says in the bill. I'm not happy that they charged me $63 to use my hose and water rinse off cotton from the unit. Actually, I had rinsed off the condenser the day before, which is even more frustrating. Honestly, if they labeled it in the bill as their hourly service fee rate, I wouldn't be as upset. In the end, the issue was electrical, so they likely couldn't have fixed the AC anyway. It was just frustrating that they charged so much to use my hose and water to spray something off for a few minutes when I could have done this myself for free.

Incredible service, start to finish! I highly, highly,…read morehighly recommend B&D for your HVAC issues. 1. Let's first admit that few of us enjoy spending money on house things that are basically invisible. Myself included. 2. I bought my house in Park Township a year ago, and I still don't have furniture in the living room. The plan was to tackle those purchases this summer, but alas, my a/c went out. ‍ So I called the company my folks' have used for decades, and the experience was lackluster at best. 3. So I called B&D for an estimate--and they were here within 2 days! Chad was super helpful, answered a bunch of questions, then sent a straightforward quote with options. He was wonderful to deal with. 4. After choosing a/c and furnace pair, B&D scheduled the installs quickly and as promised. Dan and Jon arrived on time, were friendly and respectful of my home, made sure everything functioned correctly, and made sure I knew how to use the new system. They were fabulous. 5. Lastly, if you don't know, purchasing a/c with a furnace qualifies for rebates. And we're talking serious rebates if you're willing pay more up front (and hold off on living room furniture a bit longer ). Plus I didn't even have to deal with that paperwork process myself--Kim handles it with ease. She was awesome. The Baumann and DeGroot team is simply amazing from start to finish. Highly recommend.

I just bought a new property and wanted someone to check out the water heater and the furnace. They…read moregave me an appointment time and called when they were on the way. The technician was very knowledgeable and experienced and explained things to me well. He was also very thorough and he cleaned something rather than charging me for a new part.

Untrustworthy. Had a repair done by Steven Jacobs and he had to come out a second time 3 weeks…read morelater. He stated would not charge me for the second call. Asked to get a quote on an new Air conditioner and Curt Sales came out and also verified he would not charge me for the second call. Gave me a quote on an Armstrong not a name unit and never gave me a quote for a Lennox as requested. Received a bill 2 weeks later for the second service call and called and Curt Sales stated would take care of it. In October received another invoice with a past due notice and I contacted Steven Jacobs and he stated he would take care of it and talk to Curt. Left stern message (without using profanity) stating if I had my credit damaged I would take him to court. He called up and it was obvious was not going to help. Untrustworthy and not worth allowing in my residence again.

It pains me to update my review like this, because they really do seem like nice people,…read morehowever..... I have spent thousands of dollars with climate guys expecting my mini split issues to be resolved, but unfortunately, they seem to lack the experience needed to fix them. Despite multiple visits and a significant investment to route the condensation outside the house, I'm left with the same issue I started with and had to pay someone else to come out and resolve it. This is after having the owner out. What's most frustrating is that most recently the mini split continued to leak after they routed it outside so they came back out and told me it was dirty. They "cleaned it" by spraying some cleaner on it, pouring my vinegar on it and blowing air through the line with his mouth. Then charged me $375 for a cleaning and trip fee. I of course complained about the charge given the ridiculous effort and the fact that it absolutely did not fix the issue. The owner came out, told me he didn't know what the issue was and that he would call Fujitsu on my behalf. Well that never happened. So....I called someone else who adjusted and leveled the unit and guess what? Climate guys installed it wrong. I attached a pic of the mess they left outside-filling a gap with spray foam. Instead of solutions, I've gotten excuses and recommendations for more costly work, without results. For the amount of money I paid climate guys over the last year, I expected not only competent service but also honesty and follow-through. I should have known when every single time (and there were lots of home visits, lots...) that they tried to sell me a maintenance program. So I said fine, let's do it. And they never followed through. I cannot recommend this company to anyone looking for reliable mini split repairs. If you're considering them, I strongly suggest doing thorough research first or exploring other providers who will actually stand behind their work.

Showed up promptly within an hr of calling...on 95 degree day with parts on truck..great guy..air…read moreconditioning unit was fixed in 1/2hr.

I have recently bought a house that GHP installed. I had Ron come out to do the maintenance…read moreand to give me the low down on how this all worked. He was patient and explained everything so this lay person could understand it. I have even called him a couple of times with questions and he has answered them without a hint that I was taking up his time. If you are thinking about doing the geothermal I HIGHLY recommend GHP.

We recently had G.H.P. Systems install a new GEO thermal Furnace because our old Mammoth was out…read moredated. Ron Hamberg whose been servicing our unit, ONLY when called upon came out and made some adjustments to keep the Mammoth going temporarily. Ron suggested we update to the new Water furnace Two stage unit with a humidifier. Ron and his Crew came out and had the new unit installed in 1 day! I turned it on yesterday and to my surprise the Water furnace was so quiet that i had to go check to see if it was on. It was exactly how Ron described, quiet and powerful! I went on consumers energies website to check to see how many kilowatts we used in that 24 hour period the next day and with the new system going we spent 4.28 cents. I was shocked because my house is 4250 square foot! WOW!! What a savings. I will always refer Ron and the G.H.P systems to everyone i talk to when it comes to heating and cooling! Thanks Ron Hamberg and your crew for the AWESOME service!!!! Chris