they told us we couldn't look at the car in person but she could take photos and show us... the photos of the car showed that the car was not totaled. she said the battery was gone but if we bought a battery it would run. we called a tow truck and paid to get the car out. when we got to the body shop we opened the hood to replace the battery.... the battery AND THE MOTOR WAS GONE!!!!!! SCAM ARTISTS work here. why would you tell me the car will run when you CLEARLY see there is no motor. you had to open the hood to see that the battery was missing. but you wanted to make a quick buck so you failed to mention that the FCKING MOTOR WAS MISSING TOO!!!!!!! trash. stealing from a. family with kids who needed their car back. i hope karma gets you where it hurts. read more

Where do i begin... my husband called and went in person and both times he got horrible customer service . Our car got stolen I would have thought they would have more compassion. waited a while to be attended all the way to being done . Said the engine was blown which wasn't true at all Said it was undrivable and it ran once we had another tow truck help us take it out . They were making it seem like our car was junk and we don't need it . I read all the reviews and was worried on what I was going to walk into . read more

Illegal Withholding of Property & Attempted Title Extortion ​"Be warned: This company is currently a city contractor but operates in violation of California State Law. During my interaction, Kruger Towing refused to release my personal belongings unless I signed over the title to my vehicle. ​Under CVC § 22651.07, storage facilities are legally mandated to release personal property during business hours regardless of whether the tow fees have been paid. Not only did they ignore this statute to attempt extortion, but they eventually discarded my property onto the concrete outside their gate. ​If you are dealing with this yard, document everything and know your rights. Do not let them bully you into signing away your assets to get your belongings that are IN OR ON the vehicle a formal complaint has been filed with the Office of Inspector General regarding their conduct and the associated law enforcement response." read more

Please make sure you get your belongings BEFORE it is taken into the tow yard. If you cannot, take pictures and videos of everything. Do not trust what anyone at that shit box says. Once it's in the yard, you WILL NOT have access to it and there's one guy dumping your belongings in a trash bag that brings it out to you after an hour of waiting. They will go through your things and steal items that are untraceable (i.e cash, jewelry, laptops was fine as they can be tracked). It sucks when you get into an accident and these thieves are the first on the scene to tow your car. I would highly recommend going literally anywhere else if you want to avoid major headaches. If they give you a hard time about getting your personal items (which you are entitled to under state and federal laws), call the police and document with your insurance. The police know them pretty well and are tired with dealing with them. read more

Horrible/Rude lady that works there. I came to pick up my items from my car and i clearly made it known i wanted every single thing back, They kept my good stuff and returned some of my stuff broken. So disrespectful. Horrible service. read more

My sister called in today to see if we can get information about her car that was towed to her shop. This woman named Pam started yelling at my sister and had the nastiest attitude. She was using vulgar language and was just completely unprofessional. We all have things going on and this is the MOST UNACCEPTABLE behavior read more

Muy mala persona Sam es una despota miente con la información y es una grosera no me dejaron sacar mis cosas la van me la robaron y lo único que pedía era ver la van en el rato que estuve mucha gente estaba reclamándo ojale que si alguien tiene el tienes los lleve a corte Cuando llegue me dijieron no prende decido dárselas por ese motivo y cuando pido sacar las cosas prendió muy mal read more

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Trash staffing. Don't want to listen to what you have to say and will talk over you when trying to explain. Rude and completely unprofessional. Just shut this place down. Thats just one person. The other staff members aren't trained enough to assist with needs from customers and will just send you back with no information. I repeat. Just shut it down. read more

If I could give zero stars, I would. This towing company is not just unprofessional -- they are dishonest and unethical. After my vehicle was towed, I discovered that several of my personal belongings were missing from inside. When I contacted them to ask about the missing items, I was met with denial, evasiveness, and a complete lack of accountability. There was no proper documentation of what was in the vehicle at the time of the tow, no effort to resolve the issue, and certainly no apology. It's clear that this company does not respect people or their property. I strongly urge others to avoid this company if possible. If your vehicle ends up with them, take photos and inventory of your belongings immediately. And if you've had a similar experience, report it to the better business bureau -- no one should have to deal with this kind of violation. read more

My sister just needed to collect her belongings, however they made us wait 2 hours just for them to bring everything back in a trash bag. Lady said it would take 20-30 minutes. And they'll overcharge the hell out of you, and won't let you see your car in case you need to get pictures or anything. They go through all your stuff as well, stuff that was secured away in bags or boxes had all been taken out and separated. read more

They destroyed the ignition on my motorcycle when they towed it and didn't take any responsibility. read more

Fast, easy and professional service to get my car out of the tow yard. I came in, no long line. Had all of my credentials to get my property. Car came out in about 10 minutes. read more

Do not ever use this company it's unfortunate that the sheriffs are contracted with this company as they are the most disrespectful and rude people I have ever met. As I sat here and waited for my items for over an hour I came to see what was going on as I seen the one guy that was working in the back standing around right next to my car and could not go into my car and check for my items that I'm asking for I came to verify with the front desk what's going on if anyone can help me as my car was stolen and I needed assistance to get my items. A girl in the background named Terry like a miserable jackal and decided to heckle me and tell the woman who was helping me to walk away from me. Being so frustrated I ended up, leaving trying to call the sheriffs department to let them know that their contractor tow company is disrespectful does not help the people and of course they do not help as well. If you are looking for a tow for your personal cars do not use them. If I were you please ensure that you asked the sheriff to not use them as well. I would give them a -10 unfortunately that is not an option. Next step ensure they lose their contract From the sheriffs .. customer service should Still be #1 read more

manager is super rude and will cut you off and doesnt care about their workers being theifs , they go through your vehicle ans steal your things ! no wonder they have a 2 star review. selfish people work here you guys shouldnt have a business if you guys dont care about clients cars . read more

I received mail that a car I previously owned was towed and was going up for sell . I called to get more information to make sure I'm not liable since I'm being contacted about the car . The worst representative answered saying she was the manager she was extremely rude . It's always about customer service I wasn't being rude I was just trying to make sure I wasn't responsible or if so make arrangements to get the car . I never been in this situation so I was being truthful and acquiring about why I received two different notices . She was so rude and hung up on me twice . People that hate their job should not work in customer service . I will never recommend this tow yard . She deserves to be reviewed because if it's ok to be disrespectful to customers for no reason then you shouldn't have a job . She needs help you can tell she's miserable ! Tammy , Sam whatever the name is go seek help because you're miserable. read more

Terry was fabulous !! You hear horrible things about towing services but I think it's all about employees individual personalities. Terry greeted us with a smile and her demeanor was great! She was all about helping and providing the necessary information. Please ask for Terry she will change your perception on * rude employees ". Terry you are Awesome!! Thanks for your assistance this morning. read more

Yelp asks what can improve. I say, either they re staff completely or shut the whole place down. The inconsideration of employees towards customers is through the roof. Not only them but that includes their managers. Entitled rude and unable to comprehend simple procedures. I wish I could explain my whole experience but let's just say they do not care about whoever owns this business and as we can all see the two stars on yelp don't lie. The owner needs to do a house cleaning of this place/ rehire with courteous caring employees. It's such a shame, customers coming here are already dealing with so much after such incidents for than to have to deal with illiterates. Had to wait for for an hour to retrieve my things, questioned another team member and he relayed no one notified them of that, the other employee that talked to us had also left for the day, tried explaining it to the person in charge and she completely shut me down and walked away. read more

This place is full of LIARS and THIEVES, when I got my car out my charger where missing my sun glasses where gone I had paper in there that where also gone. The same day that I took my car out I noticed that the wheel lock key was missing and I called to let them know so I can get them back but they try lying by saying that the wheel lock key was in a bag with all my belongings, there was no bag in the truck of my car like they said there was. They think I'm stupid Fuck this place. read more

The people are very rude inconsiderate, this company violates the law I've had my veichel towed by this company and they violate the law. By law if you get to your veichel before they actually tow it they are supposed to let you pay half of what they would normally pay if they tow it away. Well I got their while the sheriffs were there and they broke the law with the policy holders which is the sheriffs, and the "sheriffs instead of upholding the law they broke the law themselves and threatened to arrest me if continued asking the tow truck driver to put down my car. Los Angeles is so corrupt and these businesses along with them. read more

This place is worse than the idiots that stole my car to begin with. I called my local police station and was told I needed a release form, went to CHP was told I didn't need due to being a victim of crime. Asked for one anyway. Got to tow yard and Sam the girl at the counter was rude in asking for paper work. I told her, I was the victim here. No kind of care or apology from Sam. I paper work to save more of a hassle. She then told me it would be $1155.!!! I of course flipped out and questioned. I asked why were not notified?? My car was stolen on a Monday morning, I reported asap. My car was found by CHP at 12:45pm then towed to Kruger Tow at 1:45pm. All on the same day of incident. I received no phone call,no text, nor email. I did 1 week later receive a letter via snail mail aka old fashion postal delivery. Sam said they didn't have my information nor was it her responsibility. I asked how did you get my address? No reply. After deciding to just pay and get my car, she informs me that either ATM or credit card I will be charged 3%. Now bill is $1165. Overwhelmed, I paying and Sam asked if I was getting it towed!? I'm confused because police report had no damages or reason my car wasn't drivable. She says the catalytic converters (my car has 2) are gone. I replied I'm calling AAA. They bring my car out on a forklift!! When AAA gets there, they drivers ask why I'm not driving. I tell him and he looks and say nothing is missing!!!!! WTF!!! He says they are known for lying so customers leave their cars and they auction them off. WTF kind of people take advantage of people who already are in a difficult situation? If anyone else has had issues with Kruger Tow I suggest you report. They need to be shut down! If I could put "negative stars" I would!!! read more

Bad customer service They are really rude They don't like you take your stuff out your car at all and they steal from you Never ever ever ever ever ever call this place for a tow they charged way too much Sam is really rude and Michelle and terry There's a old lady as well thats thinks she over you you , if I can put 0 stars I would read more

Really Rude and unprofessional didn't help at all and kept information from me about my car

brendas a bitch shes rude impatient shouldn't b there, unprofessional doesn't do shit right and her ass stinks don't know how she got the job whole place is a fuck up its like they take your car and get upset when you go to get them back got my car back and had stuff missing out of it read more

Bad Customer Service. They treat you like it's your fault your car got towed there. The receptionist a heavy set woman, had the audacity to yell at us because we were pushing the intercom, rather than say please don't. Like she was scolding a child. Hire people that have good customer service not someone who lacks maners and working skills!!!! read more

Services here is horrible, they really charging me 50$ extra to place my car across while I wait for my locksmith, couldn't even do me a little favor so disappointing, I heavily don't recommend coming here. read more

this place is horrible they wanted to charge me 600 dollars for one day of storage my cousins motorcycle was there literally less than 24 hours i wanted to pick it up the very same day of the accident but they were closed but open to pick up the motorcycle chp called them they are just as bad as crooks since they hired and have an agreement between them. they should be investigated good luck my friends if your car get towed here. lady on the front desk had a horrible attitude the guy on sunday was friendly shout out to him lol. feel bad if you leave your car there 5 days it will be like 3k dollars if i could give it zero starts i would may god bless you brothers and sisters :) read more

Why do you guys have a woman name Michelle work for you if she doesn't live her job? She's so disrespectful. She absolutely lacks communication and refuse to admit she gives our wrong information! Find someone else to work the front desk. I'm sending this report everywhere else. I just picked up my vehicle from this tow yard and you can tell it has been looked through. Someone went in to my car and dug through it. Smfh at this place. read more

My daughters car got stolen and it was brought to this place and she never received a phone call to say that they had it, she had to call the Sheriff department and they told her it was there . We get here trying to find out what the process is and this Terry person had the biggest attitude walked away from the window saying well I ain't paying for this!!! She is the rudest person ever to be the age she is!!!!! And she ended up charging to much on our credit card read more

Kruger Tow - The company - Towing Near Me - Compton, California

terrible service! they dented my car! they said one price and then it was more and got rude when I brought it up. overpriced to begin with and they showed up late. don't work with this company read more

awful service and they raised the price and were rude when I brought it up. they also scratched my car... don't work with these people

Horrible tow yard have you waiting desperately for my belongings there taking forever to bring me my car hopefully I don't see my stuff on offer up read more

They wouldn't return my belongings, my car didn't have a hold on it the lazy is disabled and can't walk to much so everything they do takes a hour or more just to give a price on the car then an other hour processing the payment read more

Kruger Tow - Car rear window - Towing Near Me - Compton, California

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Called for general questions regarding auction procedure. Very rude and vague answers. Asked to speak with supervisor the supervisor said she didn't have time to answer questions and hung up. read more

These people are rude, all staff is rude. Be careful if your car ends up here. They don't let you see your car. They steal your stuff. Someone needs to come out and investigate this shit hole. It's like they work with thief's in the surrounding area to get your car stolen. Once your car arrives they begin to steal your stuff. If your car ends up here, fly your drone not this place. They have a room where they keep your stuff. They say nothing is in there but your stuff actually is. read more

Absolute scam artist. Reported our stolen car as malfunctioned. Fucking trash. Once the car was out it works fine. Fuck this place.

Rude and did not help at all. Our car got stolen, and a little kindness would go a long way. They said one thing was wrong with the car the next day there was more things wrong with it. Suspicious? I think so. If you get your car towed here be aware. And be vigilant. read more

My car was blocking a neighbors driveway by a few inches and she called the police station to tow my car. After paying to have the car released from the police station, we went to Kruger Tow to get my car back. They charged a holding fee for $57 tho the car was only there for a few hours. I understand everyone needs to make more money. But someone smoked a cigarette in my car and also went thru everything in my glove compartment, very unprofessional. We're they looking for something to steal? I have no idea. Wouldn't recommend this spot. read more

Understandable this place would have multiple poor reviews since they work for the police and impound cars but when I tell you this is the worst tow yard ever I mean it. They are rude, nasty, and high-tempered. They speak in a condescending tone and do not take the time to help with anything. I was trying to speak to the woman at the front desk and she would not even come to the window to speak to me she yelled at me from her desk. And not to mention through my money in my face. I get that this is a reasonably difficult job to do as the majority of people coming to you are unpleasant but if someone is being respectful to you you should be respectful to them as well. I would ask that everyone that works at this place take a seminar on communication with others/how to effectively communicate in the work place. read more

Due to a recent car accident, my dad's car got towed here and we were forced to come retrieve all his belongings. I wasn't expecting great service being that this is a tow yard, but the girl at the window was actually relatively friendly. She explained what papers we needed to sign and was pretty nice. After talking to her, everything went downhill. It wasn't until the very last minute that they informed my dad and I that they are a "closed facility" and we wouldn't be able to see the damage to the car or get our belongings out ourselves, some random stranger who worked here was going to do that. So we just asked that everything be taken from the car and had to wait. We were left waiting and waiting and waiting. Took about thirty minutes before someone came out of the gate with all my dad's stuff. The guy brought out my dad's golf bag (with all the clubs) and his lunch box, and EVERYTHING ELSE was thrown in a TRASH BAG. And by everything else, I mean EVERYTHING: car registration, GPS, transponder, a full portable cup of coffee, parking permits, golf shoes, clothes, CDs, loose change, pens, a plastic bag for trash (including ALL the trash), etc. I mean REALLY? Just a complete lack of respect for his belongings. Luckily, none of my dad's important stuff was ruined by the coffee or the trash they threw in there, but we were still extremely angry about the manner in which his stuff was returned. The guy didn't even hand my dad his belongings, he just dropped it on the ground and walked away. UNBELIEVEABLE. There also aren't many places to park, so be prepared for other people to box you in.... So the girl who gave us the paperwork was all right, but everything else about this place SUCKS. read more

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If I could give them 0 stars I would horrible experience... Terrible service... I wasn't allowed to see my car they wouldn't tell me where the car was found and on top of that the BITCH behind the counter threw my documents at me... F!CK Kruger Tow... read more