I had such a busy day that I forgot to eat. I went through the drive through to grab a few burgers as I completed my errands . The service was fast, polite and friendly, i don't eat at Krystal's a lot but if I ever have a craving for it, this will be my location. The burgers were as I remembered, soft buns, hot and a good little snack unless you order a ton of them. read more

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Terrible customer service! I went thru the drive thru placed my order and drove up to the window handed the young man a twenty he never said one word just started at me handed me my change while still starring not a word,I waited about 5 minutes and then he handed me my food still he never said a word, I got home and all of my burgers look like he or someone took there fingers and pressed down on them,I threw it all away,this is horrible,never going back. read more

Krystal burgers were hot off the grill top. Burger was good and typical Krystal. Use to have more onions on them in the past. Service is good at this location. Atmosphere is typical fast food joint. Noise level is low since it appears that most people choose to take out or go through the drive thru. read more

Why doesn't Yelp have NEGATIVE stars? This place is AWFUL! I have LOVED Krystal burgers all my life with one exception, they changed pickle brands while I lived out of town, so I no longer like their pickles, but such is life. I still love the little burgers. WHY won't Krystal hire people who can accomplish this simple goal? They NEVER have change. They NEVER have unsweet Tea. This is LITERALLY the easiest thing to make! They NEVER have the proper supplies. Their Receipts don't PRINT. Their drive-thru register is broken down. They OVER CHARGE YOU. Your change back doesn't equal what it should! Then when you ask for a receipt you can read, they start making more excuses. Then they say stuff like, "Don't start smashing up stuff in here". I'm in my vehicle at the drive through. What did they think I was going to do? I'm an old fat white woman. I'm not even hinting that I'm going to do anything PHYSICAL to them or to Krystal! I just wanted the proper change and a receipt I can read. They didn't give me unsweet tea, they gave me sweet. I'm diabetic! They should be sued for that! I'm not that litigious and they are going under anyway! I can't believe their corporation doesn't do something about this! They are a viable option, but with horrible employees that they hire, it's a wonder they have been in business this long!. KRYSTAL get your act together or go away. I will miss your delicious burgers, but I can't stand your employees! read more

This location has fresh Krystal burgers and in my opinion they were the best ones I have had in along time. It's a nice and clean looking and smelling restaurant! read more

Krystal - CHEESE KRYSTAL - Burgers Near Me - Cordova, Tennessee

Krystal's hits the spot every time. Their buns are absolutely delicious-throw in the meat (you decide how many patties) & cheese and your tastebuds are overwhelmed!! I often have the late night craving for a plain Krystal's and appreciate their availability!! For those of you who want more my absolute favorite alternative to the burger is their chili cheese pups! Actually all of their pups are delicious, but chili cheese is decadent!! Whether it's burger or pup their fries complement-are freshly cooked and salted perfectly! I have yet to experience anything bad on the menu! The smaller portions allow you to have a variety while you quench all of your cravings! Thank you Krystal's!! read more

Service? Fantastic. The girl at the order was so nice, respectful, and just plain old good folks. I was there around 1:45 pm (a Tuesday) and the service was prompt, courteous, and excellent. The food? Hot and delicious! There's nothing like an original Krystal. Kudos to everyone there today!! read more

I hardly ever eat at Krystal anymore because my wife looks at me like I'm killing myself for eating this crap... so I rarely do, but I admit it's sort of a guilt pleasure. Yesterday I went there but didn't tell anyone. It's like something I do in private that I don't want anyone to know. I love me some cheese Krystal's and a couple chili cheese pups. The food was regular Krystal fare... the place itself was a absolutely CRAZY! There were two or three people in the back literally yelling at each other at the top of their lungs (incoherently , I couldn't understand even a word) .... It went on the entire time non stop while I was there. I wish Yelp had an option to post video.... And the place was disgustingly dirty ... stuff all over the floors , behind the counter too and it didn't look like it's just one days worth. Why I still ate this crap is beyond me ... But I still had to have it , and I liked it. Bizarre ( what's wrong with me) read more

Leave it to jerks for bad reviews. I pulled into the drive-thru. Ordered 2 chiks and 2 sliders without mustard (allergy) and a bottled water with a ketchup packet. The lady was sweet as pie and my order was presented quickly and perfectly correct and HOT! Three ketchup packet and napkins. Kudos Krystal, keep it up! Oh, really good for fast food too! read more

Krystal - four hot dogs in boxes on a table - Burgers Near Me - Cordova, Tennessee

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The crew is usually very eager to assist you and make sure everything is good especially the morning crew

There was no other customers but the survive was very slow the food is old the Apple pies they gave me were old also the manager walked away with my credit card I will never eat here again I work hard for my money will not be sold terrible food read more

Krystal - Old sandwiches and old pies I paid my money for - Burgers Near Me - Cordova, Tennessee

Restaurant has a new manager and she is awesome. We are just 2 female senior citizens driving all up & down Germantown Rd looking for a place to sit inside and eat & have coffee. Even Waffle House is closed to inside diners. A Krystalsworker was outside and said they were closed except for drive through. The store manager invited us inside! What? Really? Is this a joke? She says it's not a joke, I'm the store manager, you sound like you need to sit down and relax. I can't express my appreciation. Great customer service, tried the junk yard fries. Different but good. FRESH pot of coffee, what more could you ask for? If you ever have an issue, please bring it to her attention. Her name is: Jasmine read more

Krystal - Ms Jasmine working the window. - Burgers Near Me - Cordova, Tennessee

STAY AWAY!!!! The place is filthy, look under the tables and ice cream machines they haven't been cleaned for months. I can't believe the health department hasn't cited or shut them down. Also the employees there including the manager are very rude. I just regret not taking pictures while I was there to post. Oh and it smells too. I'm sorry this is the first time that I posted a review like this but god that place is horrible! read more

Terrible service how do they stay in business serving cold sandwiches with hard bread with a bad attitude after asking for money back ordered a 12 pak w cheese and cheese was cold as well I see why they have so many bad ratings to many young people and your manager. read more

Walked into the restaurant to order and was completely ignored. Can't rate the food because I wasn't served

Dang....how long does this take to just get a bag of little krystals. Don't build two drive thru orders if it takes 5 minutes a car to get the food ready...should have gone next door and saved 3 gallons of gas waiting....gets better... Got out sack of gut busters but then had to pull around for the fries later. I will say they were very apologetic though. Kinda feel sorry for them because it seemed like they were trying read more

Fries were yummy fresh, quick service, accurate, polite, Gloria even help me to decide on the best menu item to get! So kind and patient!

Easily one of the dirtiest restaurants I have ever been in. There was a strong smell of dirty stagnant water as soon as we walked in the door. There was trash all over the slimy floor as well and every counter and surface had a sort of dirty rag smear on it. Add all that to slow, inattentive service and OMG Stay Away! read more

Been in line for 25+ minutes, it's like this every single time. It's not even fast food. Every car is taking 7-10mins when it pulls to the window to receive food. Workers don't care and take it slow as possible. Management must be terrible at this location read more

After moving away, I actually missed Krystals. So I was happy to see this new one on my visit back. The food was delicious and hot, just as I remembered. The only downside was feeling rushed at the drive thru order speaker. I was deciding what I wanted as I see there are many more options than before. I was asked every few seconds if I was ready. No one was behind me in line so I don't know why the rush. When I got to the window the worker was very pleasant, quite the opposite I expected from the ordering. All my food was correct and hot so I'm pleased. Would definitely come back on my next visit! read more

The absolute worst! Waited 35 minutes and got nothing but horrific attitude and listening to these two women that worked there gossip and talk on apparently their cell phones. I placed my order TWICE! They still talk, gossip, and then shouting at me over the speaker. I sped off from the drive thru with fury! (I went to the McDonalds further south. Long line, but was in and out in 5 minutes. It was absolutely wonderful!! Their food was hot, fresh, with amazing service!!) FIRE those employees and get some professionals to take care of things. I tried calling the Krystal line, but never received a call back. I'll be trying a different location someday; but not very sure I will. I know I will NEVER go back to the Cordova location! read more

If i could give zero stars they would get it. Went through drive through during lunch, no ice available ok, cashiers finger nails 2 1/2 inches long uhh ok, but charging me for a 24 pack of Krystals that I did not order, NOT OK. The cashier asked me at the window, did you have the 24 pack? I said no, the number 1. I asked "Did I get charged for a 24 pack"? I was told no but guess what I was charged for 24 pack! Of course I cant get anyone to answer the the phone! read more

This has to be the slowest fast food restaurant I have been to. Their lobby is closed and the be of the two ordering lanes are closed and it still took 25 minutes to get 5 cars through. Choose another location this one is extremely slow. ONE STAR is generous read more

I wanted to try Krystal since it is a restaurant unique to this part of the country. I went to this location despite other negative reviews. I see what the negative reviews are talking about now. First, the cleanliness of the restaurant was not up to par. There were flies, sticky substances on the ground, and jelly smeared on the tables. Second, the all you can eat Krystals took a long time to get refilled. Third, the refill of Krystals was ruined because the bread was soggy and gooey. Definitely not worth it. We will not be going back to this location or quite probably not going back to this restaurant. read more

Krystal - Gross soggy Krystals - Burgers Near Me - Cordova, Tennessee

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Cold fries, old ass buns that fell apart. Not fresh at all, like it sat under the light for awhile waiting on someone to order it. Service sucked but again people want to make $15 hr when they give $2 ass service . read more

Horrendous. Worst service I've ever seen. 15 people working there, no one inside the restaurant and it takes 20 minutes to get a single burger. Bunch of kids just standing around doing nothing. Manager doesn't seem too concerned either. Avoid read more

Absolutely horrendous experience. Front door locked, only one drive through open, only two employees on a Saturday night. 45 minute wait. Terrible. Shame on the owners to treat their customers and employees like that. read more

The quality of the burgers has gone way down. The corporate office needs to look into there practice of making sure the quality of the food are up to standards. They don't take the time to stuff the burgers in the box. There is too much mustard, onions/not cooked, no favor in the meat, and the bums are not steamed. Why are they still in business or does the corporate office cares. read more

So 3 months later I am posting that their ice machine is still "broken". They don't inform that at the drive thru or window, you just get a drink with no ice. When I disputed and asked for a refund. He returned with a new drink that had ice and a stated that was the last of the ice. Did not honor my refund and now my stomach has been hurting since. Done done done. This places gets worse not better! read more

This is a follow-up from my previous post. This Crystal is more screwed up than I originally posted. When I went back to see the manager to get my refund for a food that I was charged for that I never got she basically called me a liar and said that that was not true that I did get the food that I ordered. Meanwhile she's going off on employees and she's going off on customers. She told one customer if he didn't want to wait that he could get his ass out of line and go home. That they were busy. I cannot believe that corporate crystals were tolerate employees or such as this. I realize you get what you pay for but hell even people who aren't the best at customer service don't Talk to people that way read more

sat in the line for 15 minutes and only pulled up one spot. they have the lobby closed so everyone should be working drive thru. When I pulled around workers were not doing anything. read more

I went there as a Uber driver and orders a milkshake for me and preceded to drive home when i found out they shorted me my change and charge me for the uber customer witch is impossible to do when back the next day and i told there manger and fixed the problem and give me my money only after a headache and waiting time for over half hour read more

Been sitting in line for 20 minutes behind 3 other cars. Waiting to pay but thinking of just driving away. Is it a surprise that 4 cars have shown up at noon on Sunday to order food? I think the bad reviews are spot on. Too bad I can't give zero stars. read more

This has to be the worst Krystal's in the city! The past 3 times I have been it takes 15 minutes to get my food and once I get it, it's cold and not even the correct order. I ordered a low carb scrambler twice. Both times I received a regular scrambler. Just get rid of this location or switch your staff out!!!!! read more

Your standard Krystal's restaurant, but much cleaner. The staff wasn't super friendly, but it was late at night. The food came okay, but not hot and fresh. They also forgot to put the cheese on the sandwiches that I ordered and paid extra to get. So all in all I would say not a bad one to stop at, but standards are not to high quality wise at this one. read more

Krystal used to be ok way back in the early 1980s, but it has just about hit rock-bottom. I won't go into all the details other than to say the service is absolutely pathetic and the "food" is absolutely gross. I will NEVER return to Krystal here or anywhere else. If you just have to have a "burger" like this, they sell a box of White Castle burgers in the frozen section at Kroger. They are infinitely better than Krystal! read more

inaccurate prices, nasty greasy fries and lukewarm burgers served with a side of attitude and incompetence. Whether you like them or not, Krystal used to be consistent. read more

I ate here about a year ago, and it was the most terrible experience I've ever had anywhere from the disgusting food, hair in the food and the rude attitude of the worker's that were actually doing something other than standing around talking and on their phones. I'm back in town again, and I thought I'd give it another shot. Well, I wish I had read all the reviews as of recent before going and remembered my last experience. Waited in line at the speaker, and the lady actually answered the speaker promptly but was sounding rushed. Waited in line behind another car for about 20 mins. Pulled up, she took my money and gave me my receipt. The window was left open, and all we could hear was the rap music playing loudly, and she didn't come back to the window for 15 minutes. Looked over, and a portable air conditioner was running on the table, and no one could eat indoors. You could tell she was rushing around, and it seemed she was the only person working. She was answering the speaker, running the window, and cooking the food. You could actually hear her back there rushing dicing the onions putting everything together and she finally brought our order to the window about 15 minutes later and she was actually very nice and told us to have a nice night. I told her thank you and to have a good night also. She was very nice but you could see she was exhausted. I felt bad for her because she was working so hard and apparently all alone. This is ridiculous. There needs to be more training, better scheduling of employees, and more help at this location, especially this one being in such a busy area. Normally, I would go to the Sycamore View location because it never fails. They are always on point, they're kind, and the food is always perfect. I have to say the burgers were undercooked, and some of the pickles look questionable in color. My daughter's tea had hair all over the cup, so it immediately was thrown out. So we ended up throwing our $22 meal out. I would definitely suggest the manager doing an overhaul on this location from top to bottom, and it seems like this has needed to be done since they opened. I honestly will never be back. This is the worst location in Memphis. The only reason I even gave it 1 star was because of how kind the worker was while under such pressure. Honestly, if I was the only one working and had no air, I'd have been jammin out too!! read more

Just tried this location yesterday and they improved much based on last reviews. Fast service and very clean!

Awful employees. Horrible wait time. Waited 45 min in drive thru for 6 Krystal's. Horrible service