Everything could improve from the sense of urgency to self awareness/presentation. I went here two times. Each time, there were mouth breathers who seemed lost or unhappy. The person in the front of the house this am was sloppy and inefficient. It who anyone wants around their food. Sadly, I've left both times due to the extremely slow service so I haven't experienced the food. The place is also as dirty as the employees and their uniforms. This is anything but fast food. As both times also sucked 15-20 minutes waiting for something that never came. Perhaps the mgt should pay more to attract better talent or just close as it's a great location. Other establishments would appreciate the space and do better. Ugh! read more

I had a pleasant experience here. Food hot and fresh. I got the deal posted on the window because I wanted a drink the fries that come with the order are like what might fall in the bag at the bottom order also came with 2 krystals. I got a 5 for $6.99 because I like the cheese krystals with no onions or pickles. My granddad first took me to Krystal years ago when I was a kid in Savannah GA. I was probably 5 yrs old first fast food restaurant I stepped a foot in. The food here is good and delicious read more

Krystal - Cheese krystals and a drink - Fast Food Near Me - Decatur, Georgia

My food was disgusting my meat didn't even look real they should most definitely be shutdown for this type of food!The service was good but the lady and she was really polite! I did see the ambiance but it look like there was probably roaches there! read more

Krystal - 1 nuggets - Fast Food Near Me - Decatur, Georgia

The new Philly cheesesteak combo is nasty food cold bread not toasted nothing like it shows on the sign

They keep the inside closed for customers, only employees seem to get to eat inside, which is weird because they bother with seasonal decorations sometimes. read more

The customer services here is like the Great Depression.. the lobby is always closed and they are very dismissive.. all I wanted was a chili chees fry read more

Do went for some burgers today and a hand written sign had been posted under the drive in window Do you wish to tip today Optional Its not optional It should never be expected at a Krystal's Yep read more

After my visit Today one Starr is extremely to high. I had to turn around and walk out because it's extremely to hot in there. It's sad that it feels cooler outside then in... Krystal has went down so much until I just go in for a Soda or Shake and today it was to hot to even stand in there. How in the World is Corporate allowing these young teens and adults to work in these unhealthy conditions read more

Don't eat here! I came at 10:35 only to be informed that they don't serve Krystal burgers all day. The lobby door was open but I was informed that it was drive through only even though no sign is posted and the door was open. Horrible experience! read more

Good stuff on the late night tip! Went here after a comedy show and this food was !!!! read more

See all

Every now and then I get a hankering for that little burger. This was the day. I placed my order (#1 four Krystals, fries and an Unsweet tea) hoping the simplicity of my order would translate into a quick experience. There was only one car ahead of me in the drive thru, so this should be quick... right? I don't know what the car in front of me ordered but I sat behind them for 8 minutes just waiting for them to leave. And this was just after NOON, the lunch rush hour. Fast Food Managers, if a customer places an order that takes over 10 minutes to fill at a fast food drive thru... make them pull ahead to keep the line moving. Just a suggestion. I wound up just driving off without my food because it was only a craving (that I didn't need) and I wasn't interested in waiting God only knows how long to get it. When I arrived I was #2 with no one behind me. When I left there was a line wrapped around the store. I hope that lady got what she ordered, maybe she'll make up for the lost business. read more

Horrible customer service, employees obviously haven't been training how to interact with customers. No thanks, no it will be right out. Just hand the card back and walk away from register. I hope there are no men working here because there is no soap dispenser in men's bathroom or paper towels. read more

Krystal - No soap dispenser in men's bathroom. - Fast Food Near Me - Decatur, Georgia

See all

The absolute worst Krystal's I have ever been too. The employees don't care the least bit. I had such a bad experience, I will never support another Krystal's for the rest of my life. I hope this place goes out of business so a legit business can move in with some dignity and class. You could put another Chick-fil-a here and it would do double the business on a Sunday. Pulled up at 10pm. No one in sight. Sat for a few min before I was greeted. Was then told I'd ave to wait if I wanted food. Ok. About 5 min passed. I worked a 15 hour shift at the hospital. I was starving. I waited... Employee gin on the horn out of nowhere, " You Ready?!" I was shocked, but asked where they about to close because it seemed she didn't want to help. She said, "do you want food or not?" All of this very rudely and disrespectfully. I pulled up to talk to her face to face, but she refused to acknowledge me. I copied the 1800 complaint number, but stayed on hold for so long I gave up. Had to pull over in my car to write this and get it off my mind. After reading the other reviews with similar experiences, I wonder how this place stays in business? I hope you never come here so we can get a company who cares about their community. This establishment embodies all the characteristics of a dying old hag. I guess I should thank her for not allowing me to put her poison in my body. read more

This could be 3 reviews. First, there's Krystal as a chain. The food is borderline inedible. Ever have a great burger? How about a good burger? Krystal burgers are neither. The patties are gray and pretty much tasteless. Sliders can be tasty as well as fun and Krystal burgers taste so bad, they can't be fun. The fries were pretty bad too. I've had worse, but I've had better as well. I won't be going back to explore the rest of the menu. Second, the location. This Krystal felt a bit worn out. It wasn't dirty, but it did have an old feeling, like the ownership was proud of it, but didn't care enough to keep it updated. Lastly, I liked our cashier. She was prompt and friendly. She made the experience better. When she moves on from Krystal, she'll go far. read more

I haven't been to a Krystal in so long. I always drive by this one, but never stopped by. I finally did today. Because it's been a while, I needed a few seconds to review the menu. I asked the cashier on the speaker for a moment and she said okay. A short while later I told her I was ready to order and it immediately seemed like I was bothering her...by trying to order food. Crazy right? Wouldn't even let me get a full sentence out before she interjected trying to wrap the order up. Girl give me a second, damn. Her whole attitude was enough for me, so I drove off without the food. I'll probably never know how this food tastes from the location. read more

With only four cars in front of me it took over 20 minutes to get to the window then she says she forgot my order then when I asked for extra ketchup they wouldn't give it to me this is totally ridiculous you need to find people that know how to run a business to run this business. To top this off by the time I get my burgers they were cold thank you very much Crystal read more

this place is an absolute JOKE, I pull up to the intercom I sit there for 5 minutes they say absolutely NOTHING, I had to say Hello? they finally responded with "yes." I just drove off because I can tell they give zero care. not even sure how this place is still open with the terrible reviews read more

I came to this location tonight. Cashier placed me on hold at the speaker in drive thru, but did not realize her headset was still on. She played around talking to other co-workers for about 2 minutes then came back on the speaker to take my order. I asked for 4 Krystal burger with cheese no onions. She was still playing around and laughing so I politely repeated my order. I waited an extra 2 minutes after paying for my order, but I was fine with that. However, I should have checked my order. When I got home there was onions on all my burgers. I called to speak to the manager, Alex. I told this manager about the issue, but she stated I had to return tonight to get the food remade. I told her I live far away and I asked is there another location I can go to that they own. She said no rather rudely. I said okay while can I.....then she hung up while I was in mid sentence. I was surprised and shocked. I will take this money as a wash and never go to Krystals again for this franchise. I think upper management should really work with this location to find managers who can have professionalism and that are polite. read more

This couldn't be Krystal's !! Say it ain't sooo!! I'm used to soft bread!! This bread literally can be compared to bricks!! What's the problem ? Like what's really going on??? I need answers !? Hello anybody out there??? Come to the light Carolann‍ read more

This is why they all all closing. I pull thur the drive thur and order 2 krsytals and when I get to the window. They tell me it will be 10-12 mins for 2 Krystals lol. It dont take that long for Krystals to cook. She slams the door and tells the Manager. This place just needs to close Lazy workers and piss poor management is why Krystals all closing. White Castel would never. read more

Consider another location. Every Krystal that I got from them tonight had either a rock hard stale or soggy bun. Some of them were both! read more

Krystal - a half eaten sandwich on a brown paper bag - Fast Food Near Me - Decatur, Georgia

I had an epiphany leaving Krystal.... maybe the minimum wage is too high. I'm positive these folks are getting paid too much to do whatever it is they are doing in there. I kept hearing comedians talk about how much they love White Castle / Krystal burgers. I had low expectations, and still went away extremely disappointed. It appears that this location in particular is even worse than most other Krystal locations. I don't feel bad writing this review because I'm confident the staff there clearly doesn't care and more than likely can't even read. I will write in short sentence fragments just in case there's a glimmer of hope one of those ding-dongs does read this. Ordered at drive-thru. Repeated order at window. Repeated order again at drive-thru. Employee asked for too much money. Corrected employee I still wanted the same thing I had ordered three times. Received wrong order. "Food" was not food. 5 hours later.... used bathroom 3 times in 20 minutes. I usually joke when I eat mediocre food or my mothers cooking that "eh.. it'll make a turd." Krystal's product does not make turds. It makes a different material that comes from the same place as turds, and smells like turds. Don't be fooled.... their food does not evolve into turds. read more

On Tuesday, July 27, 2021 at about 6:35 PM, we stopped at the drive thru at this Krystal's location. There were two cars ahead of us while we waited to place our order. And we waited. About 10 minutes later, the first car moved on to the drive-thru window. The second car took about eight minutes to order, then moved on. At least that's what it looked like. By this time there were three other cars behind me. When I got to the speaker to place my order, I was not greeted. I said hello?? No answer. One minute later I said hello again. Again no answer. Another minute I said hello and again no answer. So I said screw it, I will go somewhere else to eat. When I drove past the drive-thru window, I saw the car that was ahead of me and two young men sitting in the restaurant with blank stares on their face. read more

This morning it took me 26 minutes to go through the drive-thru!!! This is unacceptable! Because of this I was late for work.

Terrible customer service every time I come to this location!!! The employees are all rude to much to be there age. Employee was fussing back and forth with the customper before us and another worker was rude while taking our order, in which the person taking the order was the manager. Wow!!! Krystal lost 2 customers within 5 minutes. Store2223 Lawrenceville Hwy. read more

I have such a love-hate relationship with Krystal's going back a long way... I love the taste. I hate waiting on the drive-thru. I love the price. I hate the heart-burn. Yet, I keep going back. Guess I love to the torture/pleasure of the whole thing. This location is a little of a ways from the interskrate (yes, spelled that way on purpose) but close to where N. Druid bumps into Lawrenceville Hwy. It kinds sits off by itself and looks to be an older location. I can tell you, the parking lot and entrance/exit are a little awkward. I think it has to do with the elevation but it just seems weird. Go there and you'll know what I'm talking about. This location is never packed. I've never seen more than 2 cars in front of me for the drive-thru. That rocks! However, they are slow and make it seem like there are 5 cars in front of you. But, I guess that's par for the course for Krystal. Never in a hurry, ever. Food has always been fresh and they always get the orders right!! Now, I like that! And, the staff is always friendly. 2 big pluses there (and better than most other locations). Every time I drive by I just stare and my mouth starts to water. I should just keep driving, I know!! But damn, they just keep bringing me back in. read more

Best Krystal meal I have had in quite some time! My three Krystals were fresh cooked and wonderful!! French fries were hot and yummy!! Coke had the perfect mix of coke syrup and carbonated water. This location serves the same Krystal quality food that I enjoyed in high school when that was the only fast food I could afford. read more

This is the worst possible place to go. Waited in a drive-thru for 20 minutes while only 5 cars went through. Gave it a second chance, pulled in, the intercom person stated they were in a staff meeting (during peak lunch hours, mind you), and couldn't serve anyone. I watched 3 cars drive off, in addition to myself. It's about the worst service anyone could ever get. Save your time and money...and go somewhere else where they actually know what they're doing. read more

They made my order wrong after a almost of a hour of waiting then had the audacity to say they were close when I tried to get my refund; when closing time was a hour away. This is the last time I will be visiting this place. read more

After waiting in the drive thru for 25 min for 3 cars ahead of me, I finally got up to the window. The cashier repeated somebody else's order and then argued with me when I corrected him as to what I had actually ordered. I paid and was told to wait again while they prepared my order. Finally get my food and take off as I am now late for work. When I get a chance to eat my breakfast, its cold of course and the meat is half cooked. Oh and it didn't have the cheese on it that I was charged extra for at the store. Definitely will go to McDonalds or Chik fil A in the future instead. read more

I just started coming to Krystal recently and I have lived in GA for about 3 years now and I used to just pass it up all the time. My first time coming to this location which was about a month ago my experience was decent but this morning my experience was bad. The cashier was very rude to me in the drive through I asked for the breakfast toast combo she said "what do you want on it?" I said "I want the bacon and egg one" she said "ok so only bacon and egg?" I said "no, doesn't it come with cheese?" She said "you said bacon and egg" and I said "you asked me what do I want on it" when I said bacon and egg I was talking about the traditional sandwich so that came off as very rude. My kryspers were had black grease all over them and also my sandwich was poorly put together. read more

Krystal - Poorly put together sandwich - Fast Food Near Me - Decatur, Georgia

See all

This is, without a doubt, the worst fast food establishment I have ever been to. I am a restaurant server who has boundless sympathy and respect for those who make up the backbone of the food industry as a whole. It is emotionally and physically exhausting and people suck and treat you like shit sometimes. But that is no excuse to making people feel like a burden and a problem. That's how I feel every single time I visit this Krystal. When I ordered from Uber Eats, I had cold Krystals, a flat and iceless Dr. Pepper, and I was missing my fries. I know it wasn't the driver's fault since I live down the street and it only took him two minutes. I gave it one more try today, trying to give them the benefit of the doubt (maybe the employee(s) were having a bad day? I know I have my bad ones at work), but I was once again extremely disappointed. Horrible customer service, felt like a burden, was "out" of everything that I wanted? Needless to say, this is the last time I will ever give them my business /: read more

Terrible thee delivery service is ass.Dont go here you'll be waiting an hour for food to gettt to you.And the grub hub support took forever to answer the phone. read more

The cashier is rude and she does not have any personality. You can tell she just there for the check. When she takes your order, she rushes you. I felt like she wanted me to hurry up and place my order. The restroom was nasty and had a bad smell. I will most likely never go there again. read more

Very clean fast service hasn't tried them in awhile still giving White Castle a run for the taste

Unsanitary, employee did NOT WEAR ANY HAIRNET/COVERING ! Weave flowing all over. Dirty, grimy windows. 15 minute drive thru wait during morning rush ! food was warm, not hot. Employees on their phones, while placing orders. I see why they have a low health inspection !! read more

Everyone who works this Krystals is extremely nice. But, I give it two stars, because they need to clean it a little more often. Management needs to step in.... read more

I pass this location all the time and decided to give it a try this time, and the food wasn't the same quality expected from Krystal's.

Didn;t review this for months- Just. Too. Angry. Anyway. This Krystal that is walking distance from my home refused to serve me in the drive through because my 7 lb mini daschund was in the back seat of my car. Well, I took it as a refusal. The girl just screamed like i was pointing a gun at her and ran away. That happened twice. Shame on me for giving them a second chance. No pet lover anywhere should touch this place with a 10-foot pole. read more

Went to this restaurant and ordered a #1 combo. Began to eat a burger and then noticed a stringy piece of meat hanging from burger. Turned out to be a friggin maggot. Called and told manager about this. He denied that it came from his restaurant. Asked for District Manager contact info and he refused to give me the info. Said it was against policy to release information. Then asked for corporate number. Again he refused. Called health inspectors and they did indeed find outdated meat and evidence of maggots in cooking area. Stay away. read more