The sign at the drive-through is not lighted so how are we supposed to know that we're supposed to stop back there to take an order? We drove to the window to place our order and the cashier took the order of the person that was behind us first instead of asking us that we need to order. We let them know that the sign was not lit so we didn't think they were open. We drove to the window to verify if they were open or not. The girl that is a cashier for a drive-through has a terrible attitude and needs to be replaced immediately. She act like it was an inconvenience and made us go all the way around back to the drive-through to place our order instead of taking our order at the window as again I say no lights are on at the sign and we did not know they were open. We went around to the drive-through and again, there's no lights so we can't even see the board to place our order. read more

"we don't have anything" I wonder why with employees asleep on the job. I asked for 12 Krystals, but the employee stated they "only have 11." I asked for no onions and she further stated "we will 'try' to scrape them off." read more

Krystal - Employee asleep - Burgers Near Me - Fairburn, Georgia

Service was horrible I came up to the drive through to hear snoring they were sleeping on the job asked for the 30 count Krystal's to eat by myself because I'm getting fat then the sleeping employee said 30 min and I got very angry then she said we only have 5 burgers and got angry and she left on the job so I said Diddy out and left read more

Well I would write a longer review but when I come through the drive through at 11:45 and they are telling me they are out of food. The store doesn't close for another 15 mins. SMH I just drove 19 mins to get Krystal's just for them to refuse to take any orders! I would recommend Taco Bell across the street. This is pitiful. read more

We drove up to the drive through at 5:02on a Friday night. No one even came to the drive thru for 5 minutes until I started speaking for someone to help us. We ordered a 24 pack and was told..... ummm there's gonna be a wait on that. Fully expecting us to leave ...we said, that's ok we'll wait. We pull up and there were at least 4 people on staff and they were not even busy. While we waited, several other cars came and went without ordering, they just flat out left. While we were pulled up waiting, one of the workers was leaning out of the drive through sleeping in the window. LOL. We paid for the order at 5:08. 5:32 delivered. Yes!! read more

If I could give a -10 rating I would. The meat is so grey and old that it's staining the bread. And if the color doesn't say anything the bread itself was extremely soggy for some strange reason. It literally looks as if they took the sandwich's out of the trash and served them. I wouldn't recommend here even if you're in a hurry unless you want to get sick from their soggy mystery meat. read more

Krystal - Can't make this up! Two BACON & CHEESE KRYSTALS. - Burgers Near Me - Fairburn, Georgia

I would give 0 stars but that's apparently not an option. I don't expect 5* service when I go through a drive thru but wow possibly the worst attitude I've ever encountered! I wanted to say if you hate your job that much where your just rude as hell then find something else where you don't have to deal with customers! read more

Krystal - a view of a fast food restaurant from inside a car - Burgers Near Me - Fairburn, Georgia

This location is awful! I ordered a sunrise combo. I got one sunrise and tots and a drink. The website has 2 sunrise combo and so does board but the manager argued with me. She would not give a name or a refund. Plus the egg was horribly fried /scrambled the presentation was awful and I ended up throwing it away. Steer clear from here read more

Krystal - SUNRISER - Burgers Near Me - Fairburn, Georgia

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The SORRIEST SPOT ON THIS ENTIRE CORRIDOR!!! Customer service is a ZERO, orders are ALWAYS WRONG! It won't take long before they're shut down for good! It's always a 20-30 minute wait for a burger that's as thin as a piece of paper!! My advice, Publix sells White Castle burgers in the freezer section, and they are just as delicious! And at least you know your "order" will be right!!! I'm hoping they close down and make it a Checkers!! read more

Had about 50 hungry people on my deck Saturday night, and somebody got a hankering for Krystal s. 30 minutes later we had 50 happy people thank you read more

If I could give this place zero stars, I would! Came to the drive thru at 8:45pm and was told that it would be 15 minutes to get 6 krystal burgers and fries. I said okay I'd wait and then another person came on the speaker and said "she just told you 15 minutes wait for your order. You wanna wait?" I replied yes! The. He says well it will be 30 minutes wait now! It's the worst customer service ever. It's like they didn't want to work so they just kept telling that to everybody who came through the drive-thru. Whoever owns this franchise should get rid of the entire staff or let someone who actually wants to work take over. read more

One starrrrrrr. Every time I come here after work it's always an issue. System is down, cash only or 30- 40min wait. This is a fast food restaurant not a dine in experience. Staff is usually rude and don't value customers time and patience. read more

So I have heard of some pretty far fetched excuses in fast food but this one takes the cake. They run out of krystal's as I get to the window after sitting in the drive thru for 15 mins. She tells me the guy on the grill says he didn't know they were running low on cooked krystal's and they have served all the krystal's they had and it's going to take about 15 minutes. So I'm just guessing here, are you cooking with your eyes closed, cause if they are open wouldn't you see you are running out and start cooking more? This location one night said they didn't have any change. This needs brand new ownership or management cause they are beyond unbelievable. read more

I Ordered plain burgers, when I got my order they had onions on them so I asked for them to be remade. They then gave me the bag back and either did not even attempt to re-make, or they tried to wipe the onions off. Both of which is unacceptable and the customer service I received when I asked for my money back was appalling. No one was doing anything inside but hanging out and talking. No reason why you can make 4 burgers correctly. I would stead clear of this place. read more

I am extremely upset. I usually never have any issues with this particular location but this trip was so disappointing. I ordered two cheese Krystal's and an order of chili cheese fries and THIS is what I got. I ordered chili CHEESE fries. Where is the cheese????????? It's literally 2 scoops of chili, cold fries, and NO cheese. So disappointed. read more

Krystal - Chili cheese fries - Burgers Near Me - Fairburn, Georgia

I wouldn't recommend eating here until absolutely necessary. The patties are much thinner than before and it doesn't taste the same. The chili cheese pups didn't taste good either and when I asked to add onions they had a weird taste to them. This restaurant doesn't get a lot of traffic and it's understandable. read more

Horrible customer service. Very slow and employees had a very attitude. Food was gross. Hamburger meat was gray.

*** Coronavirus - A License to Steal *** I rarely post a negative reviews but since good service and accurate orders for drive-thru and "to go" no longer exist, I am going to start posting so as to have a record of places never to patronize when this plague finally subsides. And, yes, some day the plague will subside for those who have lost all hope. Arrived at about 11pm Saturday night. About 7 cars in front of me in drive thru when I pulled up. The line seemed to be stalled. After sitting there about 15 minutes, the car in front of me pulled off without going through the drive-thru. Seems like the drive-thru menu strategically placed where you can't see it until you arrive at the speaker preventing you from reviewing the menu and making a decision on their offers. So I pull up to the speaker and the lady comes on and glowingly states "We're not taking any more orders because we are doing a shift change." Bewildered, I said "Thanks for letting me know." and I pulled away. What I regret is that I didn't pull around to the other side of the parking lot to watch how the other 8-10 cars behind me reacted... I may have missed some good entertainment... LOL If a company doesn't want my business, I try to accommodate them on future choices of business I want to patronize. read more

Always disappointed!! Rude employees, always messing up an order, closed when the hours state supposed to be open. Just a mess !!! I try not to go here. I rather starve !! read more

Hadn't been here in a while. Service was wildly bad. Yep still sucks. Was told I would need to wait 15 minutes in the drive thru while they changed shifts. They really should just close this one. It's a cruel joke to customers. read more

This can't be a real Krystal. They are always closed even though it says 24 hours. This customer service is horrible. They should not be in Fairburn. I'll be filing a complete to get them shut down, read more

We waited 45 minutes total to get our food (12 Krystals with cheese combo) only for them to short us 3 of them. Also, 2 of them were not fixed how we ordered them. The "new" Kristy fries were soggy. The guy at the window was on his cellphone while taking orders. The cars being wrapped around the building should've been a red flag for me, but I figured it was because most of the other restaurants were closed. I will NOT be visiting this location again. This is bad business. read more

When I tell you horrible. That's the best thing I can say. And horrible is very nice. If I can remove the one star and give them a - negative, I would! The worst Krystal I have ever tasted! I when I say the worst, that's actually nice! And that's it. Horribly horrible dry food. ALLLL THE TIME. Never a good day read more

Krystal - The dry bread and one tinch of Mayo and that's not half of what I ate because I was starving driving home from work! - Burgers Near Me - Fairburn, Georgia

Always an issue with this location. Seamless transactions via food delivery or in person are a rarity.

Absolutely horrible customer service. I pull up today at drive thru around 3:40pm. I see 2 females employees standing outside. I go to order and no one never comes to the intercom. I back up to make sure the green light is on and I pull again the same thing. I thing proceed to the next lane. I say hello several times and nothing. I pull up to the drive thru windows I see the female at the register on her phone and the other female just standing around. They wouldn't come to the window. I then call to see if they're open even though I see people in there and no answer. read more

Totally rude in drive-thru. She yelled at me to drive around. I immediately canceled & will NEVER go back except to see their Grand Closing!!! read more

The Fairburn Krystal for the last two times I tried to order (10/2021 and again 7/2022) made it known they were not serving anymore customers for the night -- one time a lady yelled out the back door that they were closed, and the last time just simply over the speaker at drive thru-- even though they are "24 hours". A complaint to the manager did no good. read more

This place is never operating every time I stop here doesn't matter the time they say shift change, 20 min wait. The owners need to realize the employees aren't working and constantly turning buisness away at all hours. I'm here at 10:30pm I've been here at 9pm told same thing, 9am told the same thing. Night is the worst. I'm done this place will be a ghost building soon read more

Horrible, horrible, horrible. Not sure if it was straight out racism or they really didn't need the business. First, we were told we were in the wrong drive through line, pretty rudely so I think she thought we would leave. My brother was visiting and really wanted Krystal so I complied and moved. Then went to order and we were told they were out of burgers and that maybe they had this or that. I literally thought a hidden camera would appear as the girl was so rude. No, she literally did not want our business. We will NEVER return. My poor brother now has the worst impression of Georgia. read more

This location is the worst I came by there 8/15/22 at 9:40am and when I arrived in drive through I'm the only car and the girl inside greeted me so dry saying "Krystal's go head with ya order so I ordered a scrambler bowl she yelled like literally yelled and said "which one!" So I'm damn you ok shawty you good seem like you mad and she just started yelling and I'm like bawl I ain't about to eat here so she was like go somewhere else! Bra man these people don't need to be 30 working at fast food because they already miserable with they life working there. I can't eat at Krystal's if they hire people like this. read more

Tried to go through the drive thru. Was told they couldn't take our order as they were going through a "shift change". We asked how long until they were taking orders again and the man said 15 minutes. We definitely did not wait around. read more

I don't think I've ever left a review for anywhere regarding food cus I'm not that picky or pressed about this stuff easy. All I can tell you value your health and time then don't even look Krystal's up as an option in the fairburn area. It doesn't exist or it shouldn't anymore. For this specific location do have have such bad reviews on yelp for three years straight if not more without one positive one tells you something. Inform the manager/business owner to reply with those automated messages makes it all worse because the restaurant is still there. It is unhealthy and unsafe for you and a waste of all of your money because it was garbage. Literally garbage. Never again. read more

Yep service still sucks. Sitting in drive thru for 20 min. DO NOT go here if terrible service makes you crazy.

If it was possible to put 1/2 or 1/4 of a star, then that's what this Krystal would have earned. Insolent surly employee and manager. Slow, slow, slow service especially with no customers inside. Could not fix the order as ordered. DO NOT EAT HERE !!! read more

Place is trash, I literally sat in line for 20 minutes and didn't move once, no one got food another I left. And btw it's like this every single night . I've had to pulled off numerous times simple because they take orders and just sit around read more

It is 10:40 and they wouldn't answer their phone. Should have took that as a hint. Employees having a good time not taking orders.

Extremely soggy Krystal burgers. Extremely dry Krystal Chicks. Did not add ketchup to the burgers like i asked. Did not add extra mayonnaise to my chicks. Food was cold. I recommend this Krystal to NO ONE!!! Stay away. read more

Absolutely horrible. Don't even stop by. Dining room is closed. Took 20 minutes to go through drive thru. Didn't even take my order.

They gave me grits that they HAD to know were not done. When I called to inform them that they gave me raw grits, a young lady answered and said "ok, thank you" and hung up. SMH, I wish I could give zero stars. read more

Very horrible attitudes, very slow and they don't even care. Everybody was chilling when they had a very long line