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    Krystal Nail Spa

    3.1 (45 reviews)
    Closed 10:00 am - 12:00 AM (Next day)
    Updated 3 months ago

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    Services - Krystal Nail Spa

    Nail fill-in

    Toe nail fill-in

    Hand nail fill-in

    15 More Services

    Hand and toe nail fill-in

    Manicure

    Manicure and pedicure

    Pedicure

    Nail polish change

    Toe polish change

    Hand polish change

    Hand and toe polish change

    Nail polish removal

    Toe polish removal

    Hand polish removal

    Hand and toe polish removal

    Nail repair

    Bikini wax

    Waxing

    Krystal Nail Spa Photos

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    Recommended Reviews - Krystal Nail Spa

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    Mindy N.

    Rick did a WONDERFUL job for me today! I had a builder gel set and nails art. I am just so happy with his work. Rick worked fast and did a great job and the staff are warm and friendly. Highly recommend!

    Kay

    I was able to walk in on a Tuesday late morning and there were already a couple of people getting their nails done. I got a gel manicure and pedicure and absolutely loved my nails. My nail tech did a great job shaping and painting my nails, and recommending a color that looked nice on my skin. Surrounded by cute decor and incense, it had a great vibe. Will be returning again for great service I received!

    Sade M.

    I came in for a green French tip set and asked for a super short length I made that clear from the very beginning. The male tech doing my nails was told multiple times that I prefer short nails. I showed him pictures of how I normally wear them, pointed to another client in the salon with the exact length I wanted, and even pulled up photos of my own previous sets. His response was that my nail bed was different, and I said I understood but still emphasized, again and again, that I like my nails short. I repeated myself at least five times, but my nails still came out much longer than what I requested. By the fifth time, I was just over it. I'm not confrontational and don't like having to keep repeating myself when I'm paying for a service. On top of that, the execution wasn't good. The shape was uneven, some nails looked bent, and the French tips were thick and not cleanly done. I paid $90 for a set that didn't reflect what I asked for, didn't feel flattering, and overall just felt rushed and sloppy. What made it more frustrating is that I was sitting between two female techs who were doing beautiful, clean sets listening to their clients the first time and getting it right without all the back-and-forth. Meanwhile, I felt like I wasn't being heard or cared for in the same way. I've never paid that much for a set before and maybe because I'm not long nail girly so I really know what the long nail girls pay but especially not for nails I wanted to take off as soon as I walked out. I'm someone who usually tips generously, but this time I didn't tip at all because I was genuinely disappointed. I don't like leaving negative reviews, but I also couldn't let this go cause I'm really upset and then knowing that I should have just told them I don't like them but like I said I don't do confrontation.

    acrylic french tip
    Gill M.

    I went in today to get a french tip manicure and I was very satisfied with my experience. I haven't had my nails done in well over a year and I feel very nice after this:) The staff were nice/friendly, and the nail tech did my nails exactly how I wanted. The atmosphere was also very relaxing, and I wasn't there for a super long time. I would go again! Thank you

    Dipping powder very thin, you can see my nails
    Julia K.

    This place is great for pedicures, but will go elsewhere for a manicure. The dipping powder on my nails is not thick enough to the point where you can see my finger nails. It is also already starting to come off after just a day. The staff is very nice and the salon itself is clean.

    Terrible shape
    Brianna D.

    I had high hopes, however was very disappointed as the service continued. The staff here were friendly and offered a beverage as I arrived. I asked for a square shape without rounded edges, which seemed difficult for the technician. I was honest when asked if I liked the shape, and asked for it to be corrected multiple times- eventually being told it was because of the shape of my nails. I've consistently gotten my nails done for many years and have not had issues requesting a square shape. I even came in with a better shape than I left with. If shape is of importance to you, consider a different establishment unfortunately. My nail shape is ruined and the French polish is uneven.

    Dip powder full set
    Kianna H.

    Decided to walk in on a Sunday afternoon and give this place a try. The salon seemed clean in appearance. There were lots of polishes to choose from and everything was set up nicely. My technician was really friendly and offered me something to drink. I decided to try a dip full set and while I liked the finished product I've decided that's just not the service for me. In addition to the full set I got a basic pedicure. My total came to $111. A bit pricey but I did enjoy my time and like my finished look. I would go back to try some other services.

    Amy K.

    Thanks Hugo for your detailed / delicate job on my black matte nails! I'll be back next time hopefully with all 10 fingers! Instagram @awykmon for more nail inspo:)

    Nail stations

    The service here is really great and friendly! The salon/equipment is kept clean and sanitized and has a very upscale look. What I really like it is larger than most with plenty of space. I do not like going to small nail spas that feel crowded, not a good experience. The open spaces at Koncept feel more private, pedicure chairs in the back look new and are better quality than you find in most of the salons, Even the polish and equipment they use are premium. I enjoy talking to the technicians who all have given excellent, professional service. Rico and the young Vietnamese girl (sorry, forgot her name) are especially good and make sure the customer is satisfied. I have been going here for while and wanted to post a review to counter what looks like a fake 1 star review I saw. When i had an issue, they fixed it without charge. The last 1 star was from a poster from California who has only posted 1 lifetime review.

    Gel mani
    Ashleigh J.

    Best gel mani and pedi I have found in falls church. After many years of searching and trial and error Koncept is my go to place!

    Melinda W.

    I have just moved to the area and after being loyal to my nail salon at home since childhood, and I am on the hunt for a new salon. Well, after my visit at Koncept, my search continues. I made an appointment with Julie through the online portal. I arrived five minutes early to my appointment to pick a color, then was seated at the pedicure chair. My nail tech did not arrive until ten minutes past my appointment and with a Starbucks bag in tow. Turns out, this nail tech's name is Amy and it was her first day on the job. This bothered me that i specifically chose a tech as specified on the portal and wasn't even told that my choice was not going to be honored. I understand things happen, but at least let the customer know! I was doing my best to give her grace and really enjoyed talking with her. However, this did not make up for the lack of technique. I spent $129 including the tip for rough heels that snag on my area rugs, lumpy gel with jagged lines at the edges, and cuticles that still need a little trimming. So disappointing! FYI- bring cash for tipping! I didn't have any so I had to Venmo another tech and she would give the tip back to my nail tech. Pretty sketchy.....

    Gel manicure
    Marla B.

    I went back to the salon thanks to Jolene's reply. Hugo did a gel polish change and it turned out great. It seems the first manicure might have been too thick- causing it to lift away from the nail? I appreciate their great customer service and attention to detail. I'd be happy to come back again next time I need a mani pedi.

    Rick did my nails today, and today was my first time at Koncept. The acrylic was done HORRIBLY. usually, applying acrylics takes 30 minutes or so, but he finished the acrylic application within 10 minutes, and i did not have any chance to say something about my nails, as he rushed onto the next step. My acrylics look outgrown, and there is a huge space between my nails and cuticles. along with that, my nails are filed down so little it hurts.

    Yes, your basic is included in spite of your tantrum.

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    2 months ago

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    3 years ago

    Business owner information

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    Koncept N.

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    4 years ago

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    3 years ago

    I had a pedicure with Zoe and I had the best one I highly recommended her. Very polite and gentle with my feet.

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    2 years ago

    Rick did a great job shaping nails in creating a set. It seems like gel-x or acrylics are the strong suits here.

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    4 years ago

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    3 years ago

    Beautiful atmosphere and attentive service. Feels like a dayspa rather than just a nail salon

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    4 years ago

    Julia is a GEM!!!! She made sure I was the belle of the ball! Shiny, shiny, glitter, glitter... gorgeous, gorgeous!

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    Koncept N.

    We appreciate you taking time giving team Koncept a review. Thank you

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    3 years ago

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    Thank you for your review!

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    3 years ago

    Clean spa and nice folks. They have gotten my requested color wrong two times, however.

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    Page 1 of 2

    Ask the Community - Krystal Nail Spa

    Review Highlights - Krystal Nail Spa

    Despite it being a busy weekend, they squeezed me in, and Hugo did an incredible job with my nails!

    Mentioned in 5 reviews

    Read more highlights

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    Prima Hair & Day Spa

    3.9
    (48 reviews)
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    Prima hair and day spa is wonderful. The issue is with the businesses / stylists that rent the…read morebooths. That said i find it odd that the salon will take credit for 5 star reviews for the independent contractors but have quite the attitude when they get 1 star reviews. If they aren't your employees you need to respond to each one and say that while you're glad they had a good experience, so and so doesn't work for the salon, they rent the table and are their own entity. Prime hair and day spa upholds their Groupons while the contractors don't. Again. Prima hair and day spa is lovely. The contractors... not so much. Sucks that such a lovely establishment would keep these contractors when it could cost them new clients based on reviews. The way Prima responds is also not respectful and quick to "fight back". That's why a 4 star, their replies should be better because everything reflects back on you as a business.

    Orhan and Rosa operate here under the name Maxime hair salon- but they are hair stylists at this…read morelocation. They sell Groupons but refuse to accept them. I purchased one. Immediately called and they said they only take first time customers though the fine print says you can purchase 1 every 365 days, so once a year. Because of their refusal to accept the Groupon, and the dishonest language included in their rules I was scammed out of $110 I can't get refunded from Groupon. I tried repeatedly. And the issue is with Orhan and Rosa- who is the one who refused the Groupon over the phone. I'm reporting this business to the BBB and contacting the AG because I doubt I'm the only one scammed by this business.

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    Prima Hair & Day Spa
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    Interior of the salon
    European Wax Center

    European Wax Center

    3.7
    (20 reviews)
    0.0 mi

    Excellent service and results! I am huge fan of the European Wax Center and this location is…read moremanaged expertly by Lina, who does a fabulous job of ensuring your waxing needs are taken care of! I highly recommend Geeta, who is an expert esthetician! Geeta takes time to properly prepare the skin prior to waxing and gives great tips for post-wax care such as ensuring hair is at the right length for waxing and avoiding certain products / activities that could have an adverse impact. Parking is easy at this location because there is a decent-sized outdoor parking lot. In addition to the above, all the staff at this location, from the receptionist to other estheticians, have demonstrated care, professionalism and created a welcoming environment.

    I've been a loyal client of this salon for over a year and have always had positive experiences…read morewith the technicians. This review is not about their work -- I've always been treated well during my appointments. Unfortunately, it's the customer service that has left me deeply disappointed, hurt, and frankly humiliated. After my most recent wax appointment, I suffered a burn in a very sensitive area. Accidents happen, and I initially reached out simply to inform the salon and seek support. Instead of being met with care or professionalism, I was dismissed and blamed, with customer service telling me I "must have a skin condition" -- a completely baseless and insensitive claim. I submitted a formal complaint through the salon's website, hoping for a more appropriate response. To my shock, the same employee who had already dismissed me called and asked me to send photos of my private parts -- without offering any apology, support, or remedy. This was highly inappropriate and made me extremely uncomfortable. Trying to resolve the situation, I went to the salon in person to show photos of the injury. Even after seeing the images, the staff member claimed she "couldn't see anything," so I was left with no choice but to show her the injury in person -- an experience that was deeply humiliating. To make matters worse, I ended up having time and money at urgent care, where I was diagnosed with burns and skin erosion in different areas, and prescribed treatment. This entire ordeal has been painful, degrading, and completely at odds with the way a regular, loyal client should be treated. Again, this isn't about the technician, as they all have been respectful and professional. This is about a severe failure in customer service -- a lack of compassion, accountability, and basic decency when a client is clearly in distress. I expected much better from a place I had trusted for over a year. I only decided to call to ensure the issue was reported and to find out what could have caused that - as I have got wax services for decades and never had any issues. I wasn't calling to get aggravated and humiliated by the way I was treated on the phone and then in person. So, for that reason, I am only giving this location a 1 start. They need to train their front desk person as she lacks customer service experience.

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    European Wax Center
    European Wax Center
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    Krystal Nail Spa - othersalons - Updated July 2026

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