[[HIGHLIGHT]]Lena is truly the best nail technician I have ever had.[[ENDHIGHLIGHT]] She is so detail oriented and always delivers the best results. [[HIGHLIGHT]]Not only is she talented and creative, she is also incredibly sweet and fun to talk with.[[ENDHIGHLIGHT]] Do not hesitate to book with her! read more

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[[HIGHLIGHT]]I am extremely disappointed with this nail salon's customer service and failure to honor its own policy.[[ENDHIGHLIGHT]] I had my nails done and immediately felt something wasn't right. The nails looked overly thick, bulky, and uneven. After showing them to multiple people, I was repeatedly told that the nails needed to be fixed and did not look professionally done. That confirmed my concerns, so I contacted the salon within the timeframe stated in their policy. The salon's policy clearly states that if a customer is not satisfied, the service will be redone within 3 days. Despite reaching out within that period and providing photos, the salon refused to fix the issues with my nails. A guarantee means nothing if a business refuses to honor it when a customer has a legitimate concern. The photos speak for themselves. The nails are noticeably thick and poorly shaped, yet instead of standing behind their work, the salon chose not to honor the policy they advertise. I wasn't asking for a refund--I simply wanted them to correct the work and honor their 3-day satisfaction guarantee. [[HIGHLIGHT]]Good customer service means addressing concerns and standing behind your work, not dismissing them.[[ENDHIGHLIGHT]] Unfortunately, because of the poor workmanship and even worse customer service, I will not be returning and cannot recommend this salon to others. read more

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I get a crystal gel manicure and pedicure here every month from Zoe and she never disappoints! She is meticulous and skilled with the shaping and designs. And although I only go once a month, the polish doesn't chip and they don't lift or break between visits. The salon is clean and always decorated nicely for the season. They have an entire wall of massage chairs for pedicures and a menu of pedicure services that include scrubs, masks and massage. They also stock a pretty good range of colors in gel and regular polish. I spend about $200 (not including tip) for the manicure pedicure with nail art. [[HIGHLIGHT]]Everyone is friendly and professional - it's my favorite self care splurge![[ENDHIGHLIGHT]] read more

Krystal Nail Spa - Summer style - Nail Salons Near Me - Falls Church, Virginia

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Rick did a WONDERFUL job for me today! I had a builder gel set and nails art. I am just so happy with his work. Rick worked fast and did a great job and the staff are warm and friendly. Highly recommend! read more

Krystal Nail Spa - Nail Salons Near Me - Falls Church, Virginia

I was able to walk in on a Tuesday late morning and there were already a couple of people getting their nails done. I got a gel manicure and pedicure and absolutely loved my nails. My nail tech did a great job shaping and painting my nails, and recommending a color that looked nice on my skin. Surrounded by cute decor and incense, it had a great vibe. Will be returning again for great service I received! read more

Krystal Nail Spa - Nail Salons Near Me - Falls Church, Virginia

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The nails were okay, but I got skin ripped of my cuticles and it's been burning for the past few hours. The main issue I have is that they quoted me for $50 but then increased it to $70 for a set of plain nails with nothing on it but solid color?? For reference it's a full set acrylic, short box style, and just a solid pink color. I don't understand why they increased the price and I wasn't given a reason for it either. The website needs to be updated, and prices should be honored as we are told them. When I showed the tech the design I was told $50 so it shouldn't have jumped to $70 when we went to pay. Definitely not returning. read more

Krystal Nail Spa - Nail Salons Near Me - Falls Church, Virginia

I came in for a green French tip set and asked for a super short length I made that clear from the very beginning. The male tech doing my nails was told multiple times that I prefer short nails. I showed him pictures of how I normally wear them, pointed to another client in the salon with the exact length I wanted, and even pulled up photos of my own previous sets. His response was that my nail bed was different, and I said I understood but still emphasized, again and again, that I like my nails short. I repeated myself at least five times, but my nails still came out much longer than what I requested. By the fifth time, I was just over it. I'm not confrontational and don't like having to keep repeating myself when I'm paying for a service. On top of that, the execution wasn't good. The shape was uneven, some nails looked bent, and the French tips were thick and not cleanly done. I paid $90 for a set that didn't reflect what I asked for, didn't feel flattering, and overall just felt rushed and sloppy. What made it more frustrating is that I was sitting between two female techs who were doing beautiful, clean sets listening to their clients the first time and getting it right without all the back-and-forth. Meanwhile, I felt like I wasn't being heard or cared for in the same way. I've never paid that much for a set before and maybe because I'm not long nail girly so I really know what the long nail girls pay but especially not for nails I wanted to take off as soon as I walked out. I'm someone who usually tips generously, but this time I didn't tip at all because I was genuinely disappointed. I don't like leaving negative reviews, but I also couldn't let this go cause I'm really upset and then knowing that I should have just told them I don't like them but like I said I don't do confrontation. read more

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[[HIGHLIGHT]]I went in today to get a french tip manicure and I was very satisfied with my experience.[[ENDHIGHLIGHT]] I haven't had my nails done in well over a year and I feel very nice after this:) [[HIGHLIGHT]]The staff were nice/friendly, and the nail tech did my nails exactly how I wanted.[[ENDHIGHLIGHT]] The atmosphere was also very relaxing, and I wasn't there for a super long time. I would go again! Thank you read more

Krystal Nail Spa - acrylic french tip - Nail Salons Near Me - Falls Church, Virginia

This place is great for pedicures, but will go elsewhere for a manicure. The dipping powder on my nails is not thick enough to the point where you can see my finger nails. It is also already starting to come off after just a day. The staff is very nice and the salon itself is clean. read more

Krystal Nail Spa - Dipping powder very thin, you can see my nails - Nail Salons Near Me - Falls Church, Virginia

I had high hopes, however was very disappointed as the service continued. The staff here were friendly and offered a beverage as I arrived. I asked for a square shape without rounded edges, which seemed difficult for the technician. I was honest when asked if I liked the shape, and asked for it to be corrected multiple times- eventually being told it was because of the shape of my nails. I've consistently gotten my nails done for many years and have not had issues requesting a square shape. I even came in with a better shape than I left with. If shape is of importance to you, consider a different establishment unfortunately. My nail shape is ruined and the French polish is uneven. read more

Krystal Nail Spa - Terrible shape - Nail Salons Near Me - Falls Church, Virginia

Decided to walk in on a Sunday afternoon and give this place a try. The salon seemed clean in appearance. There were lots of polishes to choose from and everything was set up nicely. My technician was really friendly and offered me something to drink. I decided to try a dip full set and while I liked the finished product I've decided that's just not the service for me. In addition to the full set I got a basic pedicure. My total came to $111. A bit pricey but I did enjoy my time and like my finished look. I would go back to try some other services. read more

Krystal Nail Spa - Dip powder full set - Nail Salons Near Me - Falls Church, Virginia

Thanks Hugo for your detailed / delicate job on my black matte nails! I'll be back next time hopefully with all 10 fingers! Instagram @awykmon for more nail inspo:) read more

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The service here is really great and friendly! The salon/equipment is kept clean and sanitized and has a very upscale look. What I really like it is larger than most with plenty of space. I do not like going to small nail spas that feel crowded, not a good experience. The open spaces at Koncept feel more private, pedicure chairs in the back look new and are better quality than you find in most of the salons, Even the polish and equipment they use are premium. I enjoy talking to the technicians who all have given excellent, professional service. Rico and the young Vietnamese girl (sorry, forgot her name) are especially good and make sure the customer is satisfied. I have been going here for while and wanted to post a review to counter what looks like a fake 1 star review I saw. When i had an issue, they fixed it without charge. The last 1 star was from a poster from California who has only posted 1 lifetime review. read more

Krystal Nail Spa - Nail stations - Nail Salons Near Me - Falls Church, Virginia

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I wanted to love this place, but a rude stuff for ruined the whole experience for me. I went in for a gel manicure and callus removal pedicure. Originally I had Kim and she did a great job on my nails, making sure they were nice and strong and looking great. [[HIGHLIGHT]]When I returned due to a broken nail a few days later, Kim wasn't there and I Was sat with the man at the front who didn't speak very good English and was extremely rude.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When I explained to him what I wanted in terms of fixing my nail, he told me I would have to come back despite the fact that I had called ahead, making sure that it would be fine for me to come in and get my one nail fixed.[[ENDHIGHLIGHT]] He was not applying it the way that Kim had applied it and I did not want my nails to look Different than the other others. [[HIGHLIGHT]]When I explained to him how my originally done by Kim he refused to listen and continue to be rude and short with me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He ended up snapping at me and telling me to never come back so message received.[[ENDHIGHLIGHT]] I will never step foot in this establishment again will never give them business. Aside from that terrible experience it's a nice little place. The callous removal treatment could've been better and more thorough and the manicure wasn't anything to write home about. read more

Very nice salon. Was hoping to make this salon my new go-to salon. Started off with a great pedicurist but unfortunately she had a previously scheduled appointment. A new pedicurist took over. I said hello. She did not respond. She was not happy about it at all. I was getting the higher level pedicure with massage. Worst massage I have ever received - basically barely touched my leg or feet but somehow the cream absorbed. During the 5-minute massage she washed and cleaned off her tools! I asked her to cut a toe nail a bit shorter and she said it was already short. Was hoping to make this salon my regular salon. Sadly, I will not return. (Unfortunately, it is the right salon. It's at 7500 Leesburg Pike. I'm reviewing the correct salon.) read more

Best gel mani and pedi I have found in falls church. After many years of searching and trial and error Koncept is my go to place! read more

Krystal Nail Spa - Gel mani - Nail Salons Near Me - Falls Church, Virginia

I have just moved to the area and after being loyal to my nail salon at home since childhood, and I am on the hunt for a new salon. Well, after my visit at Koncept, my search continues. I made an appointment with Julie through the online portal. I arrived five minutes early to my appointment to pick a color, then was seated at the pedicure chair. My nail tech did not arrive until ten minutes past my appointment and with a Starbucks bag in tow. Turns out, this nail tech's name is Amy and it was her first day on the job. This bothered me that i specifically chose a tech as specified on the portal and wasn't even told that my choice was not going to be honored. I understand things happen, but at least let the customer know! I was doing my best to give her grace and really enjoyed talking with her. However, this did not make up for the lack of technique. I spent $129 including the tip for rough heels that snag on my area rugs, lumpy gel with jagged lines at the edges, and cuticles that still need a little trimming. So disappointing! FYI- bring cash for tipping! I didn't have any so I had to Venmo another tech and she would give the tip back to my nail tech. Pretty sketchy..... read more

Krystal Nail Spa - Nail Salons Near Me - Falls Church, Virginia

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I went back to the salon thanks to Jolene's reply. Hugo did a gel polish change and it turned out great. It seems the first manicure might have been too thick- causing it to lift away from the nail? I appreciate their great customer service and attention to detail. I'd be happy to come back again next time I need a mani pedi. read more

Krystal Nail Spa - Gel manicure - Nail Salons Near Me - Falls Church, Virginia

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TERRIBLE!!!!!!!!! [[HIGHLIGHT]]I'm from out of town visiting and needed a pedicure the place looked nice so I booked an appointment, WRONG IDEA!!!![[ENDHIGHLIGHT]] I have gel polish on my toes first the nail tech started filing it off with a regular nail file and not a drill DESTROYING my cuticles and making small painful skin tear. I complained about it so she then proceeded to peel off the gel polish which took the top layer of my big toe nail off!!!! [[HIGHLIGHT]]I told her to stop and asked to speak to a manager and they were all on her side and made it seem like my nail was already like that when it wasn't I got up and walked out.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I HIGHLY do not recommend that his place there rude and unprofessional and are aggressive.[[ENDHIGHLIGHT]] Go down the street to AISLINN NAILS & SPA they fixed me and made me feel comfortable and safe and did an amazing job read more

Rick did my nails today, and today was my first time at Koncept. The acrylic was done HORRIBLY. usually, applying acrylics takes 30 minutes or so, but he finished the acrylic application within 10 minutes, and i did not have any chance to say something about my nails, as he rushed onto the next step. My acrylics look outgrown, and there is a huge space between my nails and cuticles. along with that, my nails are filed down so little it hurts. read more

Krystal Nail Spa - Nail Salons Near Me - Falls Church, Virginia

I had planned on writing a positive review after a few trips there, based on the services of one of their manicurists. Unfortunately the owner has completely ruined the experience and I will never return. As you can see from the below photo, they supposedly have Happy Hour deals from 10-3. He says it's only M-Th. Ok, that's fine, it's 5 bucks, who cares. I tried to let him know that the pop up on the website doesn't mention that, so he might want to have it changed. NBD, right? The really nice lady who actually did the work is looking at me like a deer in headlights because he's yelling at her in Vietnamese--all while I'm telling her it's not an issue, I just wanted to let them know it doesn't show that. Then he continues by yelling at me (never a good idea) that it only applies to Spa pedicures anyway, and can't I read? Oh, the irony in that. Yes, I can read. Which is essentially what started thus, MY ability to read properly. Judge for yourselves. See if you want to deal with a jerk next time you go. He stormed off muttering. It was really weird. God forbid you have an actual issue there. FYI I just gave the manicurist cash for everything, told her she didn't need to keep apologizing as she was lovely and left. So many options around here without whackos, why bother. read more

Krystal Nail Spa - Yes, your basic is included in spite of your tantrum. - Nail Salons Near Me - Falls Church, Virginia

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Horrible horrible customer service, as I was paying I start to notice the white in my french tips was really thin and you could see my natural nail color. I ask the host if the nail technician that did my nails could fix it and he said yes the host was so nice. However, the nail technician said it was gonna take two hours to fix and was saying that it was my fault for not speaking up while he was doing my nails. I didn't know it was required of me to ask for a second coat of paint on my nails! read more

At first I was pleased. Clean and friendly staff. But then nailing tech was very rough and several times caused some pain. The kicker was I agreed to the $43 pedicure and she charged me $68. Talk about scam! I will definitely will not be returning to that salon. read more

I had a pedicure with Zoe and I had the best one I highly recommended her. Very polite and gentle with my feet.

Rick did a great job shaping nails in creating a set. It seems like gel-x or acrylics are the strong suits here.

I hate to leave a poor review but I went to salon this week (my second time) to get pedicures for my daughter and I. My daughter was gifted a gift card for her 13th birthday back in April for the amount of $34. I went to use the gift card at checkout and was told the salon had new owners (as of last week) and the gift card would not be honored. There were no signs indicating new ownership and the name is the same. Typically when buying a business, you purchase the liabilities (unused gift card balances included) as well as the assets. Additionally it is just bad business not take a 13 year olds birthday gift card issued just two months again. I reached out to the email address on the website before posting to give the owners a chance to honor the gift card but did not hear back. We live very close to this salon but after this experience we will not be back. read more

Hard pass. Owner is rude and always looks down on me, or at least makes me feel that way. They always rush even though I'm never there near closing time and they're never busy. This is the second time I've tried and I won't be back for a third. Also very pricy for the quality of work they do. I've been getting pedicures for 15 years and have never been somewhere where they are SO rough with cuticules. The young man I had was literally scraping them with the cuticle tool. read more

RICK is the BEST!!! I have been going to my previous place for about 2 years and loyal. My girl went back to Vietnam!!! I am very peculiar about who touches my nails! I gave Rick at Koncept nails a chance! He is so amazing!!! I highly recommend him! read more

Krystal Nail Spa - Nail Salons Near Me - Falls Church, Virginia

Had a horrible experience. Went in there, had a good experience with the nail tech but when it was time to pay, I asked them about the extra charge for gel nails as I asked for regular ones. The manager started yelling at me and showed me the middle finger. He started saying the f word to my face and I was still being patient. I said I dont have a problem paying extra but why is he acting crazy. He said some horrific things to me and my mom and was acting like he was on some substance. Even the staff looked traumatized. One of the staff members was kind enough to handle the situation and apologized to us. I believed all the positive reviews on google but it was far from reality. Just save yourself from this p***hopath as there are other great options in the town. read more

Julia is a GEM!!!! She made sure I was the belle of the ball! Shiny, shiny, glitter, glitter... gorgeous, gorgeous!

I really like this new place. First of all it just opened (grand opening was December 10) so everything is sparking new. My moms and I went for the grand opening and did 90 minute massages. The space was tight for 2 people but they were finishing renovations to the other room so it should be fine in the future. The massages were good and they took care of my mom who has a bad knee. The following week I took my mom and aunt to get our nails done. I love new places because having new quality products really makes sure your mani and pedis last. And there were a ton of colors to choose from. Like a bazillion reds. We all had basic pedicures. They did gel manicure and I did the dip with Swarovski diamond accents and boy do they shine!! I did have to go back because I completely broke a nail in half and the big diamond fell out they were able to fix it for me after spending some time trying to match the color because they have SO MANY dip colors! Shout out to Hugo for fixing me up. I must have fought someone or something the way that nail was looking! They did a great job because a couple of weeks later my mani and pedi still look good! I will be coming back! read more

Krystal Nail Spa - Nails after 2 weeks - Nail Salons Near Me - Falls Church, Virginia

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Koncept is so beautiful and clean. All of their tools, as well as the liner, were disposable. We were even offered drinks (wines, mimosas, cocktails) as soon as we sat down and even though there were four of us, we didn't feel rushed at all. Try the spa pedis. The scrub, multiple hot towels, and extra massage is so worth it. The neck warmer is such a nice touch! We will definitely be back to try another spa pedi. Thanks for the great experience!! read more

Hello to anyone who is reading this. My best friend and I decided to try this place out. We scheduled appointments with people who unfortunately were not working. We were told to take a seat that it will be a couple minutes before anyone can see us. We were then told to pick a color and then to take a seat which we did. My friends manicure started as soon as we were seated. I was waiting for another nail tech to become available, which is fine. We were not in a rush. I waited about 15 minutes for another nail tech to become available during this time my friend was nearly done with her manicure. We scheduled for gel manicures, according to the website gel manicures are 40 minutes long. Getting your nails done is a luxury, it should be relaxing and pleasant. Just like any other service you pay for you expect to have a pleasant experience and for a job well done. When we were checking out my friend voiced her concerns about her 20 minute manicure. Why would she have to pay for the full manicure when she basically just got her nails painted? The woman checking us out went to let the man know who did my friends nails and this man just popped off he started yelling. He yelled at my friend and he yelled at the nail techs. He even suggested that my friend should sit down so he can remove the nail polish. His behavior was ugly and the way he treated my friend was disgusting. No one should be treated like this. I do not recommend this place to anyone. read more

I went to this salon for the first time last weekend, and this spot is everything I've been looking for! A calm and relaxing ambiance, very clean and professional, and meticulous, skilled service. I called in for a last-minute (and rather urgent) appointment. Despite it being a busy weekend, they squeezed me in, and Hugo did an incredible job with my nails! Complimentary drinks, friendly staff, and gorgeous interior design. 10/10 salon experience, I cant wait to go back. read more

I think this is the biggest and most beautiful Nail spa in this area i really like this place, great care, lovely staff, I will be back read more

Hugo did such an AMAZING job with my nails! I've gotten so many compliments and people are using them as their own inspiration. I can't remember her name, but I think it's Magi. She was so helpful in laying out the design. Hugo's execution was PERFECT! I have lived here for a year now and just started going here. So upset I didn't go sooner. Incredible work. Get the manicure with a full set. The nails look so much cleaner and neater. It's worth the charge. Hugo took his time and was so detailed. Going back soon for a pedicure. read more

Krystal Nail Spa - My Nails - Nail Salons Near Me - Falls Church, Virginia

I used to take my mother who is in a walker to Koncept Nails at this location. In many occasions I have been frustrated because the handicap parking spot is taken by a non-handicap car and have mentioned this to the manager. Today I decided to take the matter further. I parked on the side, left my mom in the car and entered the store to ask the manager to check with his customers as I was calling the towing truck so whomever was parked had the decency to move the car. Nobody came out of the store so I parked on a regular spot and started trying to get my mother to the nail salon. This is when the Nail salon manager decides to come out running and moves his car. I asked him why? "Why didn't you just said 'oh sorry it is me let me move it". He went into letting me know that I was not welcomed and if I didn't like it to leave. This is extremely disrespectful. Very saddening and frustrating. After checking with the store next door I was told this person parks his car there all the time. read more

Clean spa and nice folks. They have gotten my requested color wrong two times, however.

very disappointed with the service, I would give 0 stars if I could! it was my first time going to get my nails done, EVER, and I was recommended this place by a friend, it's a very nice place and the host was very lovely. I had an appointment scheduled at 1:30 and wasn't seated until almost 2, I was paired with a man with blonde hair, the service I was getting was FRENCH TIPS (easy right?) as I was getting my nails done , I addressed a few things that were off about the nails because I wanted to make sure my set was perfect, the nail tech got exceedingly angry at my request and always responded in a rude manner, as the appointment continues he is being really rough with my nails, and i can tell the service is being rushed , he finished my set really fast and didn't allow me to look at my nails while they were being done but instead shoved them directly under the dryer, after the appointment was over i looked at my nails and loved them, but, when i got up to pay and the lighting got better i realized the white in my french tips were almost transparent and i could see through them, I addressed this to the host hoping to have a quick fix, about 4 of my nails were spoltchy, the host addressed it to the nail tech and he said i would have to wait an hour until i could get it fixed, I said that was fine and came back an hour later, i then told the nail tech what nails i wanted to be fixed and he responded that he was busy and ill have to wait and additional 2 hours and he will only be fixing ONE of my nails out of the 4 that needed to be fixed , as i left he began talking to me with a customer and began to make fun of me for complaining. I LEFT ANGRY AND WOULD RECOMMEND TURNING AROUND IF YOU ARE PAIRED WITH THE NAIL TECH WITH BLONDE HAIR TIPS. read more

Horrible dropped wax on my dress!!! Not professional at all and don't follow instructions