I haven't had too many electronic repair experience but very happy with KT Electronics. Got my old but can't-find-anymore 3-level touch-sensitive nightstand lamp repaired. It wasn't cheap but super fast and great value. Khuong texted me updates and picked up my calls right away every time. He honestly advised that I just buy a new set during drop-off and after diagnostics. He was very collaborative and addressed all of my questions and concerns. Overall, I found this repair shop very friendly, professional, knowledgeable, and last but not least very accommodating, highly recommend! read more

I went to this place trying to get my computer diagnosed and repaired in July last year. The person told me very confidently that it was the issue of the fan, and the only thing needed was to replace it. Also, they promised a date when the fan would be available, and I believed it. However, when the day came, they said they would need another few days. Using the computer was very important to me, so I got annoyed and switched to another place. At the new place, I was told the issue with my computer was because of a completely different reason, and they helped me repair it smoothly. Glad that the delay helped me avoid further loss with this unreliable KY electronics. Unfortunately, although the diagnosis result was a complete error. I was not refunded for the diagnosis fee. Edit: The business owner replied saying that my job was on May 29, 2024, which is completely false. I wasn't even at the Bay Area during that time. Either he intentionally mixed me up with someone else or simply made up the story. Apparently, I have no point of making up a negative review if being satisfied as the customer, but the business owner has full motivation to respond to negative reviews by making up stories when he cannot reasonably dispute it, and it seems he has been doing it for many other reviews as well. read more

Recommend by my Sister, who has made several purchases here and very satisfied with the quality and service every visit. Ryan helped me with my purchase of a MacBook Air. Ryan was Professional & Knowledgeable about the product he Sold me and was patient with me while explaining and answering all my questions. I even purchased a wireless mouse! Both were reasonably priced. The hour drive over was well worth it. I would definitely recommend & will be purchasing again!! read more

Went very well. Apple quoted me 600 for a replacement of my glitched MacBook screen. KT did it for 280, and had the part on hand already. 0 hassle, very kind. 1000% recommend. Quality is excellent as well. No problems with it in the slightest. Again, highly recommend. read more

Prompt response to email. Clear explanation of the work to be done and cost involved. I am having them collect recent photos from a crushed iPhone. Well- they were fast and professional. The phone was locked (of course) so when they got it running I needed to come back in to unlock it. Once unlocked it was trivial to airdrop the photos to my new phone. The personalized service was great, and the ability to work with the techs directly was invaluable. read more

Confusing pricing and poor conduct. I came in to purchase an item listed on their eBay store after being told to stop by. The in-store price was suddenly much higher than what was shown online. When I asked about the difference and whether there was any flexibility given I was buying locally, the response was unexpectedly hostile--raised voice, dismissive tone, and no attempt to explain. If the price is fixed, that's fine. But speaking to customers like that is not. There are plenty of other places to buy electronics. read more

My son's computer stopped running. I called KT Electronics and Khoung saved the day! We did pay an expedite fee to get it diagnosed right away due to my son's work schedule. Khoung was super friendly and understood my son's concerns. He got it diagnosed, found the problem and we were able to pick it up by the end of the day! He saved my son a ton of money on not having to buy a new computer! We will definitely be referring him to anyone who is in need of electronic repairs. Highly recommend KT Electronics. read more

"My daughter MacBook had water damaged by a bottle in her backpack. KT Electronics repaired it for only $120, and gave me a discount. I didn't lose any of my files. They had to have all the parts in stock, very clean shop, friendly workers" Thank you KT electronics and staff read more

Absolutely recommend KT Electronics! My 5-CD changer was busted and after seeing the extraordinary Yelp reviews, I decided to go to KT Electronics. The reviews were excellent and so was the service and results when I plugged in my unit. I liked that Khuong was completely honest with me about whether the CD changer could be repaired or not. I decided to take the chance and was delighted with the results. Khuong was also useful in showing me how to pamper my unit for years of continued use. I HIGHLY recommend KT Electronics! read more

ABSOLUTE NIGHTMARE - Dishonest, Unprofessional, and a Complete Waste of Time and Money, Total Scam !! This is hands down the worst repair shop experience I have ever had. I gave them my Samsung Fold and Alienware laptop, trusting their confidence and repeated promises. That was a huge mistake. They waived the phone diagnostic fee upfront because I submitted two devices and promised regular updates. After that? Complete silence. No calls. No updates. Nothing. When I followed up, a different staff member rudely demanded a diagnostic fee, saying they couldn't even check the phone without it--a direct contradiction of what I was clearly told earlier. Left with no choice, I paid the diagnostic fees for both devices. Then came over two weeks of pure frustration. Every visit or call meant dealing with a new person, none of whom knew what was going on. I had to chase them constantly, only to hear excuses every time. In the end: Phone was NOT fixed Laptop was NOT fixed Phone diagnostic fee was NOT refunded, despite their promise to repair it After wasting weeks of my time, they casually admitted they couldn't repair either device and simply handed them back completely unrepaired. What made this experience truly disgusting was their behavior. When I calmly asked for a refund for the phone diagnostic fee (since they explicitly promised a fix), the staff became rude, aggressive, and dismissive. I was told: "Call tomorrow. "Manager is on a business trip, Call next week" Just lies, excuses, and broken promises. To top it all off, instead of resolving the issue professionally, they tried to low-ball me by offering to buy my devices for parts, as if they were doing me a favor after wasting my time and money. This shop is unprofessional, dishonest, incompetent, and disrespectful. They have zero accountability and no respect for customers or expensive devices. DO NOT leave your device here--not even overnight. read more

They did a great job to fix my 5 month head ache. I brought the PCB & schematic to KT and he suggested what could be the issue. I ordered a specific component, installed it and tested last night. It worked perfectly. I highly recommend KT to anyone needing help with electronics or technical issues. The guy is competent and knowledgeable, friendly & helpful and listens carefully to what you say. read more

Brought them my old dusty Xbox one that crapped out me. They had it running by the next day clean and brand new! Now my Xbox doesn't sound like a jet engine when starting up. They even offered me a new power brick for free if my Xbox wasn't the issue. Thank you KT Electronic you guys are kind and amazing will definitely be back. read more

Best computer repair shop in San Jose! Got my MacBook Pro serviced here and they breathed new life into it. I have traded some old/electronics and bought some computers as well. Both the repair and purchases were great value and come with warranty. They are now my go to spot - highly recommend! KT and his staff are awesome. Also, I really appreciate how responsive they are via text. Saves me time from having to deal with an AI support agent! read more

I took my phone to UBreakIFix when my screen got cracked and the phone wouldn't work. They had it for a week, but were unable to fix it. Got the phone back and then a guy at T-Mobile told me about this place. They had it for a little while, but ordered parts for it 3 times. They performed a miracle and brought my phone back to life and it's perfect! Charged less than the first place too. These guys know what they are doing and do it very well. Also very easy and nice to deal with. This is the place I will go to for any repairs in the future. Thanks again KT Electronics!! You're awesome! read more

I went to KT Electronics today and ask if they had a laptop with in my budget. I was able to purchase a laptop that fit the description I needed for a great price. Thank you very much, K T. read more

Great macbook repair service! I had a M2 macbook repair with water damaged and they fixed it for me. They told me exactly what i need to fix (keyboard and screen). Gave me a good deal for noth. Thanks again Kt Electronic! read more

KT Electronics - Keyboard and screen replaced - Electronics Repair Near Me - San Jose, California

Expensive but they deliver. Fixed my device the second they had the parts and texted me same day even though they told me it'd be ready by the next. read more

The only place I come for all PC/Laptop, phones repair. I have kids and they are in colleges, so they always had issues with their computer, iPhones.. and every time they told me they had issues, always at the last mins because they needed for school. KT Electronic would do their best to fix the problem in the same day, or at least one day if the issues need parts for repairing. Believe me, you will be satisfied when coming to KT Electronic. Good repair, and reasonable prices. They can repair all the issues, everything. read more

KT is amazing! Khuong and the team always get my electronics up and running fast as can be. Being a general contractor when I don't have my mobile office we are out of business. Thanks to the team at KT electronics. Also love the new space. Keep up the great work and thank you! read more

My PS 3 died on Saturday, I came on Monday to get it repaired. By Wednesday I got it back fully repaired. Best part was the cat. If you come in check the cat's name tag. read more

Great guy and great service quick and easy no hassle I'm coming every time again thanks KT

I have used KT Electronics to resolve a myriad of issues and basically put them through hell to solve problems regarding a hacked domain, email issues, issues between Microsoft and GoDaddy, and just a tunnel of grind your teeth problems that derived therefrom. Essentially, the headaches you cannot resolve yourself and bang your head against the wall in frustration as each entity tells you it's not their problem. KT and the team have been beyond responsive and incredibly helpful. We have been extremely fortunate to have found KT and his team. read more

KT is always coming through! I've only had one issue with something they worked on and when I addressed it with the staff they immediately told me to bring it back and they would fix it with no extra cost or wait time. So did that and the issue was resolved. Came back a couple of times after that experience and no further issues have occurred. read more

Been a customer of KT's for a long time. Had an issue with my PC recently and called to make an appointment to bring it in. They gave it the attention it needed and found the problem that was causing the issue. Top notch staff and quick turnaround times and I was back up and running. If you have any problems with your electronic devices like your phone, PC, laptop or tablet, don't hesitate to reach out to KT to see if they can help. I highly recommend the shop and will glad refer friends and family to them. read more

KT, Your continued attempts to shift blame and rewrite the situation only highlight the lack of accountability and professionalism at your business. I'm going to respond clearly, because much of what you wrote is inaccurate, dismissive, and intentionally misleading. First, I want to make something very clear: at no point did I scream, act aggressive, or charge toward your employees. I never raised my voice or acted unprofessionally. Meanwhile, your employee Scott -- a grown adult pushing 30 -- became emotional, loud, and stepped toward us in an aggressive manner simply because we asked about how our PC was handled. I conducted myself more professionally than both of your employees, who are significantly older than me and should know better. Second, the greeting you claim your staff gives everyone absolutely did NOT happen. There was: No hello No welcome No acknowledgment whatsoever Not only did your employees fail to greet us, they actually stopped talking to us mid-conversation to assist another customer who walked in after us -- a customer who happened to be of their same ethnicity. The difference in treatment was obvious and disrespectful. Your claim that we were treated "no different" is simply untrue. Third, the PC we brought in is relatively new and lightly used, not old or worn out. The lowball offer of $300 was not only ridiculous but predatory. Pair that with how carelessly the PC was handled, and your staff's attitude clearly showed judgment, disrespect, and bias. Your lack of accurate information and quick judgment is showing. And no I was not "desperate." I followed your team's instructions. When I called earlier, your staff told me you could NOT give a quote over the phone and that I needed to bring the PC in person. Now you're blaming me for doing exactly what your business told me to do. Fourth, I have footage of the interaction because I had to record for my own safety and peace of mind. The moment things escalated -- not because of us, but because of your own employee's aggression -- your staff started closing doors and locking up as if we were attempting to steal something. That is racial profiling. And no narrative you spin will change that. Lastly, your entire message attacking my age, calling me childish, and making false claims only reflects poorly on your business. You can defend your staff all you want, but the reality is: Your team was unwelcoming Your team was rude Your team was racist in their behavior Your team was unprofessional And instead of correcting it, you doubled down You are all grown men who work in -- and own -- a business. Start acting like it. I am 100% relieved no sale went through. You are not a business that deserves anyone's money or trust. And yes -- I will absolutely be filing a formal complaint against this entire establishment. Your responses only reinforce exactly why that complaint is necessary. read more

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Wow. Gave me a very fair offer on my laptop. Another place qouted me more then 70% less then what they paid me. Super friendly service. Will be using them ongoing for sure!! read more

I would stay away, looks at all the 1 star reviews , and the owner instead of fixing the problem , is quick to combat and assault customers.

Let me start off by saying I was referred here by Michael from SuperTech Geek, and this did not disappoint! I had a computer that was broken for about six months. The team here were super helpful and gave a very reasonable price. They did everything I had asked for and then some, and I am very grateful! I do very much recommend, they will tell you exactly what's wrong with your device and fix it in an acceptable amount of time! read more

They always find the issue and fix it. Prices are very reasonable. Fast and reliable.

Been going to KT Electronics for a long time. They fixed many of our laptops and PlayStation for the kids. Recently took in my broken iphone and laptop in and received some cash for it. Best shop in town! read more

Well this place has great customer service. I had my iPad Air 11 inch bent and the charger port would not connect for power the housing was bent from rolling over it while sleeping I am a heavy guy. They text me an estimate within the hour of dropping it off. A great value repair of$290 with an extra screen protector originally housing replacement and port repair. Apple Store claimed it unrepairable. Always check with Kt electric before dumping your broken tech . read more

KT Electronics - No if I fall asleep I will not be able to bend it again - Electronics Repair Near Me - San Jose, California

Bought from KT twice already taken care of me every time. Best shop around! Got an ASUS 4070 and a 4070 SUPER from KT. 10/28/2024 read more

I recently had a fantastic experience with KT Electronics while dealing with a stripped screw in my PS4 hard drive enclosure. From the moment I contacted them, their team was professional and knowledgeable. They understood the issue right away and assured me they could handle it. When I brought in my enclosure, they quickly assessed the situation. Their expertise was evident as they carefully extracted the stripped screw without damaging the surrounding components. I was impressed with their attention to detail and efficiency. Not only did they resolve the problem, but they also took the time to explain the process and offered tips on avoiding similar issues in the future. The customer service was top-notch, and the prices were reasonable. Overall, I highly recommend KT Electronics for any electronic repair needs. Their skill and dedication to customer satisfaction truly set them apart! read more

I went to KT's great prices... Very convenient to parking as well. Any issue you need I highly recommend you stop through and talk with them . Very helpful and kind . Thanks for everything read more

BAD BUISNESS!!! took my ps5 to his shop because it was overheating got charged 170 to fix the problem within two weeks it started overheating again took it back because it had warranty and he did not want to fix it and took parts I paid for out now my ps5 does not even turn on. Don't waste your money here!!! 0 stars if I could he just responded saying some bs like I'm a fake review like wtf and second he does not either fix it or gives your money back thats a lie third wtf do u mean by I'm a bad buisness I don't have a buisness dumbass don't go to this ass scammer read more

Yes, I am that guy. I'm just gonna shorten it up. I had no confidence in you guys after a lack of knowledge of the unit in every conversation got higher in cost to repair so that's when I picked it up and found better qualified person to work on it And for cheaper. So the $50 that I paid you for diagnostics was paid in full. read more

So I've been going to KT Electronics for the past 10+ years for all my tech issues. He is extremely knowledgeable in the field and can repair pretty much everything from gaming consoles to your PC to phone devices. I recently had some issues with my PC and I brought it over to his store. He assessed the issue and his team was able to handle my problem in a very reasonable time frame. His turn around time was no more than a few days depending on your problem. Once I got my PC pack, I had some extra problems but that was more so from my end/user error. I told him what else I was dealing with and he didn't hesitate to help and was able to resolve the problem within a matter of minutes of working on it. I highly recommend KT Electronics to anyone and everyone that has some sort of tech issues. read more

The male man with fuller lips got angry with me. He wanted a recipet however he did not give us instructions to pick up the phone. It was for diagnostic, after he said something I was dissatisfied so I came to pick up my phone. as I walked in he hounds me about the receipt. He then says oh remember your phone the" unrepairable phone ". I gave him my i.d. he took and kept seemed like he was covering himself. However he proceeded to call me a Karen then I felt insulted. Bad business, is a hoax! I will update this review, shortly. For now,. Zero stars if I could. read more

SCAM ALERT I had a terrible experience with KT Electronics. The seller, Khuong, attempted to pass off a lower-tier monitor as a high-end $900 Dell model. When I noticed the discrepancy and pointed it out, he tried to convince me that I was wrong by saying the last four digits matched. When he realized I wasn't going to fall for it, he offered me the same monitor at a higher price than what I could easily find on eBay. This felt like a clear scam attempt. To make matters worse, I had driven an hour for this disappointing encounter. Avoid this place at all costs. read more

recently had my PS5 repaired, and I couldn't be happier with the service I received! From the moment I contacted them, the customer support was outstanding--friendly, knowledgeable, and quick to respond. The repair process was smooth and efficient. They diagnosed the issue--overheating--within a few hours and provided me with an estimate before proceeding. The pricing was fair and transparent, with no hidden fees. The turnaround time was impressive; my console was back in my hands in just a few days. When I got it back, it worked like new! They even took the time to clean it thoroughly, which was a thoughtful touch. Overall, I highly recommend this PS5 repair service for their professionalism, expertise, and excellent communication. They truly saved my gaming experience! read more