BUYER BEWARE!!!!!!!!!!! I'm concerned that this company generates More revenue from charging people for damage, than actual rental services. There was superficial aesthetic scratches as you can see in the photo. We were told, that these tiny scratches are worth 25% of the entire cost of the part ($1400). Do you think these scratches justify 25%? In reality, it's more like 0.1% of the cost. --so how many customers will they do this to? 10? And reap a 250% return on this part? -HIGHLY SUSPICIOUS. I'm all for paying for damages but this is ridiculous. The money maker is charging customers for cumulative replacements. You're NOT SUPPOSE TO PROFIT OFF DAMAGE CHARGES. Or is that the entire point of this business? If you've been ripped off by this business, please reach out, as we may be interested in class action litigation. read more

Orchard City RV - Aesthetic scratch means replace entire part? Doesn't seem right. Doesn't seem fair. - ATV Rentals/Tours Near Me

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Rented two Seadoo Spark jet skis from these guys from Friday to Sunday. The return process totally sucked. They only have one person working on Sunday so I waited over 2.5hrs to make my return. Waited outside their gate for 40mins. Another rented was already waiting. The only person there takes 45mins to do his return inspection. After waiting for near an hour the renters in front of me finally got escorted off the property. Upon inspecting my rentals he pointed out a scratch on my jetski rental. The scratch was pretty superficial. The seadoo sparks are made mostly out of plastic and polytec unlike traditional jetskis that are made of mostly fiberglass. Fiberglass damage needs repairs to prevent more damage to the surrounding fiberglass, however, the plastic and polytec damage does not need to be repaired. The small scratch was the size of a pinky fingernail clipping from a part that was nearly the entire surface of the ski. Basically the area you would stand on. The parts price was quoted at ~$1200. His inspection required me to pay for a 1/4 of the $1200 part and 1/4 of the labor it would be to replace the part. A quarter of the price was ridiculous in my opinion. I asked if he could give me deal and give me 1/10 of the cost for parts and labor. It seemed more reasonable than paying over $300 for a scratch in some polytec/plastic that was likely intended to take some abuse. I was surprised he was even considering that small scratch as damage. It blow my mind that they would do this kind of BS to a customer. By the looks of it, this has happen before. The pictures indicate the part that would be replaced. Again, my scratch was the size of a little fingernail clipping. The part is massive in comparison to the scratch. read more

Orchard City RV - The part that they are charging me for. This part is on both side so it's a large panel. - ATV Rentals/Tours Near Me

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I have nothing but good things to say about this place and their employees. Just got back from a weekend at Pismo beach. I rented a CanAm Turbo from them and had a blast. Worth every single penny! You may think what they charge is expensive but try and rent a Atv or Utv from the businesses in Pismo and you'll realize how reasonable their prices are. The best part is you have it for as long as you want. No, oh shit I gotta have the rental back in 10 mins nonsense. Most of the ATVs and UTVs you rent on the beach are beat up, rusted and in horrible shape; hours of abuse from inexperienced riders and salt water take a toll on the equipment and it shows. I know because we do yearly trips to Pismo and I've always rented from Arnie's or Steves ATV. Not to knock them because they are friendly people, but their equipment just sucks. ‍ I picked up OCRVs CanAm and it was flawless!Clean, and ready to rip. I also walked around their place and saw that the rest of their rentals. They're all updated and clean. Not like the other places TBH. I will definitely come back here EVERY SINGLE YEAR from now on. Keep up the amazing work and awesome customer service. Me, my family and friends will definitely be back soon! You guys f***kin rock! read more

Orchard City RV - ATV Rentals/Tours Near Me

We LOVED our jet skis. Everyone that worked there is knowledgeable and helpful! I would highly recommend this place. The only part that I found frustrating is the check in and check out times - way way longer than any other companies. We checked out two jet skis and the return took 40 minutes!! They video everything and also check oil levels, etc. I guess that's how they run such a clean business. Also - they charge for cosmetic damage (most places do NOT do this - I have rented jet skis lots of times from elsewhere) again - allow time for the annoying long check in/outs but otherwise GREAT EQUIPMENT and GREAT PEEPS!!! (PS we had some issues getting out on the local lake launch and they extended us an hour extra free of charge on the return!) read more

My family and I decided to rent an RV for a month-long, 9000+mile, cross country vacation this summer. I spoke with many potential RV owners and came away very unimpressed. From dirty or sketchy RV's, to unprofessional business practices or a general unwillingness to work with us in renting the unit for so long, we had just about abandoned the idea. Then, on a last ditch effort, I checked Yelp and found Matt with Orchard City. At the time, he had 9 five-star reviews. It's now over 30 and there is a reason why. I cannot say enough good things about Matt and the way he runs his company and treats his customers; *He is responsive when you call or text before, during and after the rental process. *He was fair in working with us to rent the RV for an extended duration. *He met with us multiple times to ensure that RV would work for us and answered my hundreds of questions. *He went the extra mile to ensure that the RV was ready on-time and that the vehicle was mechanically ready to be driven for such a long-period of time. He completely understood that this was a family vacation and wanted to make sure we had no problems along the way. *He puts safety and common sense first over making a few extra bucks for his company. You would be foolish to look anywhere else if you are looking to rent an RV in the Bay Area. read more

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Orchard City RV is the place to rent when needing an RV, Quads, Can-Am's or anything for outdoor fun! We rented from them after selling our 5th wheel toy hauler. We planned a Pismo trip and needed an RV trailer, decided to try out a can-am and rented a couple quads to go with the quads we already had and our Sand car. Matt is who we worked with in renting all of these items. He was extremely helpful, professional and knowledgeable about everything we were interested in renting. Our trip to Pismo was an enjoyable time and we are extremely grateful to Orchard City RV for their services and plan on using them every time!! read more

Orchard City RV - Some of the quads we rented from Orchard RV Park - ATV Rentals/Tours Near Me

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Not gonna lie, I was a little hesitant at first due to the fact they don't have insurance you can buy for their rentals. But after speaking with Max, I was able to trust them a little more and give them a shot; and glad I did. Rented a single Honda jet ski for a Friday-Monday long weekend. They without a doubt have the best rates around. I was also able to pick up the ski Thursday night for an acceptable added fee. The ski was in great looking condition and the engine compartment looked even better. Started her up for a few seconds and it sounded perfect. No problems getting the trailer hooked up and off I went. This thing was fast. For as old as this ski was and being a rental, it performed as if it were brand new. There are brand new $17,000 skis that don't go as fast as this one did. Our whole party had a great time with this ski and did not have any issues. Return was simple and no issues were brought up. I did treat their ski with care and returned it how I got it. Enjoyed talking with a few of the employees during pick up and return and would not hesitate to rent from these guys again. In fact, the ski that I rented, I might be buying from them. That's how well they keep their rentals. read more

I have to resonate what everyone else has said about Orchard City RV. Interestingly enough, i never really had a chance to pick up the jetski i had reserved because it had some last minute motor problems, but i have to admit that the communication, solution oriented approach, and flexibility of Orchard City RV has secured my business for the future. I want to specifically say thank you to Sean for the communication and customer service oriented approach. Well done guys. Keep up the good work! read more

We've rented a pair of Jet Skis from Matt at Orchard City RV a couple times now. We have a yearly guys camping trip we take to Lake Camanche, and wanted some Jet skis to bring with us. Matt is an easy guy to deal with, and made the whole rental process very streamline and painless. They accept cash and credit, and are very flexible with pickup and drop off times. The jet skis themselves were pretty badass. I mean, who doesnt want to ride on a turbocharged jet ski that can do 65mph? They are well taken care of and run great. We had a ton of fun, and will continue to rent from them in the future. I never knew it, but they have other rentals as well... ATVs, travel trailer, RV, and even a toy hauler. Great company with great selection. We'll be back. read more

Orchard City RV - ATV Rentals/Tours Near Me

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Orchard City RV has been nothing but an easy and fun experience.I have rented Razors, quads, RV camper trailers, boats and jet skis in the last 5 years or so. No complaints, they're affordable..reliable with the toys and extremely clean(including rvs) the owner is very go with the flow and doesn't make renting stressful, he understands spontaneous trips comes up and always finds a way to make it happen for you. He is very detailed and knowledgeable with all the toys to make sure you feel comfortable renting. My family and I took 2 jet skis out these past couple days and it was awesome, first lake experience out after covid and I'm so thankful he was open for business to make that happen for us! Orchard City is a great company to rent things from and I highly recommend him to everyone. If you're looking for a good time..this is your place read more

Orchard City RV - ATV Rentals/Tours Near Me

We recently needed an AVT for a trip to Pismo, It was very clean and ran perfectly. Matt is a super cool guy who gets what good service is about. I'm definitely going to recommend him to friends and family. read more

Orchard City RV - ATV Pismo CA - ATV Rentals/Tours Near Me

We just rent the RV Hurricane 31 far from Matt for 2 weeks and it's amazing experience. It's our first time renting RV and Matt is excellent walking us through and teaching us how to manage the RV. He also replied to my texts quickly and answered all my questions honestly. The RV is not new but low miles and well maintained. We didn't have any single problem in our 2 week trip. The RV rent is also more reasonable compared to other places in the area. We love his service and his place will be our go to place when we need to rent RV, jet ski, or ATV. Thanks Matt! read more

Orchard City RV - Hurricane RV, our home for 2 weeks! - ATV Rentals/Tours Near Me

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I was super stoked on the Seadoo jet skis my buddies and I rented for a weekend. They were fast and loads of fun. Unfortunately, we were charged an arm and a leg for pretty insignificant cosmetic damage by docking the skis to a small boat dock. The area of the ski is designed to rub up against a docking area. They should have thrown in some bumpers if they didn't want any scratches. I think that by renting equipment, they understand that people use them, damage them slightly, and then they can charge extra for that. Be extra careful when using this companies equipment. read more

We've were trying to get our hands on a couple of quads of our own but the stars just didn't align so we decided to rent for our trip to Pismo. OCRV was STELLAR with our last minute reservations, phenomenal on pricing and incredibly accommodating for pickup/drop off. We worked with Gabe and he provided excellent customer service and quick responses throughout our trip. One of the quads did fail us on our first day but there was likely no way to foresee the issue prior to our trip. We worked with Matt (owner) once we returned and were provided a full refund despite the contract stating that refunds are only offered in a 'store credit' because their portion (both quads working) was not upheld. TALK ABOUT CUSTOMER SERVICE!! If we ever have the need to rent again, we would definitely reach out to OCRV! For any Trailer, RZR, Quad or Jetski needs- they should be your go-to! read more

Orchard RV has been easy to communicate with even during the pandemic. Rather than stay on hold they have a great text messaging feature and they have great customer service. Thank you Orchard City RV for your attention to customer service! read more

For last minute timing on our end this place forsure came in the clutch with the last minute availability they had. The prices are good in my opinion but everyone has different thoughts on their end. The jet-skis where fast and reliable! read more

Hands down the easiest and most genuine experience! In most transactions today custom service is lost... Matt and his team go above and beyond to ensure the entire experience is ABSOLUTELY Amazing!! My only reservation in giving this rating is that Matt will have to be just as awesome to YOU and less for ME !! read more

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Rented two quads here, first day out one gets a flat tire so there goes 300$ wasted for something we can't even use camping with no service. Bring the quad back after the rental period and was told I had to pay to replace the wheel which is fine, the guy there when I was dropping off said it wouldn't be more than 60$. But here I am with a charge for replacing BOTH front wheels 180$ later. Totally lied to I can buy one wheel online for 60$ and I get charged 180$ for two wheels. First and last time renting here. read more

I rented two quads from Matt at OCRV: the Honda trx 400ex and the Suzuki 250. Both were a blast to ride, and were in great shape. I would say that the 400 was a bit more fun just because it has a full 5 speed manual transmission and of course a bit of extra power. The 250 was no slouch though, and kept up with the 400 just fine for us novice riders. The 250 has a clutch-less "manual" transmission. We brought them out to Hollister Hills SVRA using OCRV's ~12' trailer, which we also rented for a small fee. We made some small talk while at HH with some random guy who was surprised that our machines were rentals because they looked so good. This is a testament to how well Matt keeps these maintained. I never had any issues with them, but I knew that he was only a cell phone call away if we needed anything. He was easy to work with and we exchanged many emails and phone calls throughout the process. When I picked up the machines he gave me a tutorial on how to operate them. This was very much appreciated because I had never ridden ATVs before. As it turns out, they're just like motorcycles but with two extra wheels. We paid about $400 for the full weekend with the two ATVs and trailer, and Matt and Gabe were super flexible with the pickup and drop off times and locations. They even let me borrow a ball hitch free of charge and installed everything for me when I arrived. I felt like a bit of a goon just standing there watching them work, but they were super nice about it. I price checked some other places nearby (there really aren't many in the bay area), and OCRV offered the best value. Note that they do not currently have helmet rentals, so you would need to find one on your own. If you don't have anyone to borrow from, the most cost effective option we found was the Bilt brand of motocross helmets from Cycle Gear in SJ. We got ours for $55 on sale, and will probably try to sell them on Craigslist or something now. You will probably also want to wear gloves, but any old work gloves or mechanics gloves will work great. Goggles are a good idea too - we used ski goggles. I would definitely recommend Matt and OCRV for any future ATV rentals. I hope to have the opportunity to try renting an RV from him in the future as well. read more

Matt and Edwin took care of me from the first text to the last day of the rentals. We rented a 4 seat Polaris,a 2 seater, an Atv, and a travel trailer he even hooked me up with a 24 foot trailer to take the toys out there. I was skeptical about towing the 24 footer as it was my first time towing but he walked me through it all. It all went smoothly. It was such an amazing trip because of all the toys and believe me we rode the toys hard which created some problems with them. That's where the costumer service came in and we worked on a price that was a win win for both of us. I appreciate Matt and Edwin and will definitely recommend them to anyone in the market to rent some toys. Thanks guys !!! read more

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We rented the 27' travel trailer last month for our week long camping trip, and we were so happy with Matt's great communication and customer service skills! He went over all the uses of the rig. It was clean and in great working order. We had a question while we were on vacation, and he answered the email right away. We liked him and his rig so much, we booked it again for this month! Thanks for providing a great trailer! read more

Orchard City RV - The Denali travel trailer made our truck look awesome! - ATV Rentals/Tours Near Me

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The experience we had with Matt and our slingshot rental this past weekend was unbeatable. Matt was extremely helpful in answering my MANY questions and replied promptly to all of my emails. He went above and beyond to help my boyfriend and I and we had the best weekend ever because of it. The rental process was extremely smooth and he was able to give us all of the information needed in less then 10 minutes before we were off having a blast in our sweet ride. Not only was Matt an awesome person to do business with, the Polaris Slingshot we rented was super fun! We had a fantastic weekend and would highly highly recommend Matt and all of his rental services to anyone we know. We will definitely be coming back here for all future rentals and you should too! read more

Orchard City RV - Polaris Slingshot, What a blast! - ATV Rentals/Tours Near Me

Our family vacations are week long treks to SVRA's; Carnegie and Hollister Hills. For the past two years we have rented a Toy Hauler from Matt...delivered and ready to go. It's nice to have air conditioning, plug n play music, and the perfect camp set up during long and hot days of riding. We add a generator to our package, the toy hauler has a gas tank to keep us from having to run into town each day and the process is amazingly simple...and very affordable. The equipment is well maintained, and Matt is just a text or email away for anything. We highly recommend OCRV! read more

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I have rented both trailers and toy haulers from Orchard City over the past 5 years. Matt has been very helpful in all the aspects of the trailers. He knows his equipment and it is clean and well maintained. Matt is accommodating on pick up and drop off. The rental process is streamlined and easy to complete. Even though I have my own trailer now, I will still rent from Matt when I need something bigger. Can't wait for our next trip! Don Epperson read more

We recently rented a single jetski for a family getaway at lake Nacimiento. My experience with Matt and OCRV was outstanding. It was my first time renting a PWC and Matt was very up front with his fair prices and all aspects of the rental. Matt was very easy to work with. The Ski was fast, well taken care of, and just awsome! They were very flexible with pick up and drop off times. They answered all of my many questions quickly. The whole experience was better than I expected. I will recommend them to friends and family and hope to rent from Matt and OCRV again. read more

Orchard City RV - ATV Rentals/Tours Near Me

Definitely 5 stars for Orchard City RV and Matt. Everything from quoting to final drop off was easy and accommodating. Did a guys trip to Oceano Beach (Pismo) and decided to rent a RZR 1000 from OCRV instead of renting at the beach. Piece of advice, if your going to Pismo rent here and bring it with you. The price you pay a day at OCRV is about the same price you pay to rent one there for a couple of hours. If you have never rode in a side-by-side. You have got to try it. The RZR 1000 is insanely fun on the sand dunes and easy to drive. As I was saying Matt was very accommodating and informative on what to expect and how to operate. I will be renting from them again. read more

Orchard City RV - OCRV's 2016 RZR 1000 - ATV Rentals/Tours Near Me

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Just got back from my buddies bachelor party where we stayed down at Pismo Beach, thanks to Matt and his team this weekend was awesome!!! We had been planning this trip for quite a while now and have been talking with Matt about renting 6 ATVs and 1 four seater RZR 1000, but unfortunately amongst all the guys that we're going none of us had trucks to tow all the equipment down there so without hesitation Matt made arrangements with us to get everything down there for us!!! Once we got down there Matt and his team had everything set up for us, they let us set up camp right next to them and got all 21 guys set up and ready to ride! 1/2 of the guys had never even ridden before but with their clear guidance and directions everybody was riding in know time!!! They made sure to explain to us how the ATVs can take more of a beating in the sand than the RZR and so when we were out there riding to make sure we did not get too crazy and break it because that would definitely ruin the trip, but surprisingly everyone did awesome and we made sure not to brake anything!!! At the end of it all this was definitely an awesome and memorable trip thanks to Matt and his team!!! I will definitely be renting from Matt again, whether it's a ATV, a RZR, a Jetski, an RV, a boat, or anything else Matt will be the guy I call!!! Thanks again you guys Rock!!! read more

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Rented in April. These guys are the best. They deliver what they say they will, at the time they say they will. Rental in great condition with EVERYTHING working!!! No hassle deposit. No BS as we read about in the horror stories about other RV places. GREAT GREAT GREAT. Don't hesitate. read more

Matt came to my location in Hayward and installed a new shower. He was fully prepared with all the tools necessary and did an excellent job. I highly recommend Orchard City RV and Matt. Jim W. read more

We were interested in reserving an RV for our upcoming trip to the National Parks. After several attempts to reach the manager (to ask if we could see the units in person) with no response, we reserved an RV online, as we were pretty certain it would work for us and we didn't want someone else to reserve it out from under us (inventory is pretty limited). As bad luck would have it, we realized that, after viewing dozens of RVs on several different sites, we had gotten mixed up and chose the wrong RV. We were a mere six days past our reservation date and more than 90 days from our reservation, so we contacted management to tell him about our mistake (this RV had two beds and we are five people - clearly, this was a mistake). He offered to provide a queen size air mattress for our son, which we politely refused because a) where do we put an air mattress and b) who wants to deal with inflating/deflating every day & night? With five people already crammed in an RV, we just didn't see how that would work. He then offered to swap out reservation for a smaller RV, but again, not what we're looking for. We asked for our deposit to be refunded or even partially refunded. After all, he spent zero time or effort helping us to make the reservation, so what and who exactly are we paying with over $500? We would've been happy to pay $100 or even $150 for our mistake and the inconvenience. But keeping over $500 for an innocent mistake caught within the week and over 90 days away from the reservation when other companies cancel without fee all the way up to one week before the reservation is completely unreasonable. One star for poor service, limited inventory, and unreasonable policies. I should note that our rental agreement says nothing about cancellation policy. Per management, we clicked a box to agree with terms. Again, we visited several sites and they were all the same. Innocent mistake is now costing us over $500. Update: After leaving a review on Yelp and going back and forth with the manager, we were able to get a full refund. Buyer beware - read your agreement and make absolutely sure you know what you're getting before signing to avoid a stressful hassle! read more

Matt is amazing in every way. We decided to go with Matt for our RV and every step of the way he was kind, patient, and provided us with a great deal! I'll always recommend Orchard City for any and all rentals. It's good to know there's a place we can come back to for our RV rentals. Thanks Matt!! You're the BEST!! read more

Matt is awesome! He helped us and answered emailed questions after business hours and was always friendly and helpful. We had a family emergency and had to cancel our rental and Matt was very understanding and extremely helpful (again). We will be using Orchard RV for our future RV rental needs! SFP read more

This was my second time renting from Orchard City. Both times have been great and Matt and his team were very accommodating. We took ATVs down to Hollister Hills and had a great ride! Everything was ready as planned and on time. The ATVs were in good condition. Highly recommended! read more

Thanks Matt! Our bachelor party ATV riding in Hollister was made possible by your business. Also I appreciate your fair hourly labor rate to repair the handle bars on the ATV we rolled. Looking forward to renting from you in the future. read more

I got solar panels and a controller installed on my trailer by Matt, I can definitely recommend his services! He was on time, early actually, and met me at my trailers storage facility. He followed me into the storage area to my trailer and once we got to the trailer I explained what I wanted. I already had the panel, wiring, mounting hardware and controller purchased off Amazon. He got to work right away, inspecting the trailer for the best wiring path and was on the roof in minutes. Mounted the panel securely and passed the wiring into the trailer via a closet. From there we went down to the storage compartment and over to the batteries. He wired everything up for me and mounted the controller in the battery bay. He also tested all of the electrical with his meter to ensure everything was working correctly. No fuss, easy to work with and we exchanged many emails prior to ensure everything would go smooth. I'd highly recommend him to anyone that needs service on their RV! read more

We were in need of a new jet ski trailer ASAP and Matt and the team hooked us up. They were professional, easy going, fair and fast! Highly recommend them! read more

I cannot say enough good things about Matt and his team at Orchard City RV. I had decided to surprise my boyfriend for his birthday with a trip to Sand Mountain, NV complete with an RV and some sort of quad. After some research I contacted Matt who quickly responded with all of the information I needed. He was extremely helpful, knowledgeable and very patient answering the MANY questions I had! He even helped me keep everything a surprise from my boyfriend until the final day! With his advice I decided on renting the toy hauler and Polaris RZR 1000. He was very flexible with the pick up time and location and both the toy hauler and RZR were in great condition. All of this already would have given me reason to give him 5 stars but his service really went above and beyond when shortly after leaving our truck's transmission blew out on the freeway. He not only was willing to help us get the trailer back safely by sitting on the side of the freeway for more than two hours (while we had tow truck issues), but he also worked with us to find another rental option so we could still have an amazing unforgettable trip. We ended up renting one of the motor homes with a trailer attached to the back so we could still bring the RZR. He even gave us a ride back to his lot from the side of the freeway in his personal vehicle. By the time all of this was done it was close to midnight and he had to be up before 6am the next morning! Thanks to Matt we still had an unbelievable trip and we couldn't have asked for anything more with the motor home and RZR. He was even available if we had any questions or concerns while we were in NV. The drop off was also extremely smooth and the price for everything couldn't of been better! Matt truly went above and beyond for us and is a true example of what a business owner should be. read more

Orchard City RV - Surprised my boyfriend with a motor home and Polaris RZR 1000 from the amazing guys at Orchard City RV for his birthday! - ATV Rentals/Tours Near Me

Matt was great to me and very easy to work with. Matt made the process of renting easy and non-threatening all the way! I just spent the week with the Jet Skis. Needless to say our whole group loved the Skis and had so much fun. I ended up breaking one of the mirrors off of one of the Skis (why are those even there) and Matt dealt with the situation professionally and fairly. I was surprised how fast he was able to get me a part, shipping and labor cost then refund the remaining deposit (less than 5 hours). I will definitely rent from Orchard City RV again! read more

Great service, rented a 4 seater RZR and brought it to Pismo. It had an issue on the clutch after a couple of days riding which could not have been known. Matt sent down another one for us to have the next morning! read more

We rented a Polaris Slingshot from Matt at Orchard City RV this last Thursday 9-8-2016. He was great to work with and was very accommodating when it came to the pick up and drop off of the Slingshot. He is the owner of the company and offers a GREAT value on his Slinshot rentals. I would highly recommend calling Matt at Orchard City RV if you want to rent a Slingshot! They also rent RV's , Jet Ski's, ATV's and more! Try the Slingshot, it was a blast! read more