Zero Stars. Ten months later, after multiple phone calls and…read morerepeated in-office visits to resolve billing errors, my issues remain unresolved. The lack of follow-through and internal coordination is unacceptable. Patients should not have to invest this amount of time correcting mistakes that should never occur in the first place. I strongly recommend staying away--there are many smaller dental practices that manage billing accurately and provide reliable service without the staffing and administrative failures experienced at Monarch.

I had been going to Monarch for about 2 years at Village Dr location and absolutely loved it…read more unfortunately on week before my follow up ortho appt, I was called and told I was switched to a different location that was high inconsistent for me. no warning, nothing. additionally, I was given an appointment time that was not working with my schedule and was told there was nothing else available because they are fitting me in between their regular patients. that made me feel totally unimportant. I explained the location and time did not work for me and was dismissed with the fact that they did not have time to be talking to me and I could either show up or not. my treatment has been paid in full and I still have 6 months to go on my ortho and they couldn't care less. I loved my original office but the new location and the way they are currently treating patients is absolutely disgusting, unprofessional and plain wrong. Will never again recommend them!

I had a credit left on my bill from my previous dental procedure and I called the receptionist to…read moreask about how to get the credit refunded back to my card. The receptionist acted as if she had no idea what I was talking about, claiming no credit involved. Mind you, this isn't the first time they claim there was " no credit available " I think they are purposefully stealing money from me and possibly other patients. Please do not go here.

Dr Kurt Riewe is a skilled, compassionate & talented dentist. His staff reflects his…read moreprofessionalism. If going to the dentist is a pleasant experience in your experiences then you will be joyful with this bunch.

I had wisdom tooth removal surgery with Dr. Morehead in March of 2019. I suffered lingual nerve…read moreinjury and a nasty infection post-surgery that completely offset my day to day life and caused so much suffering. My first mistake was not doing my own research and consulting with an actual oral surgeon, as Dr. Morehead has a DDS in general dentistry. 5 years and 7 months later, I still cannot feel the left side of my tongue. I consulted an oral surgeon and they let me know before they could even see me that there was nothing they could do because it had been too long since the injury. What an emotional rollercoaster this has been. If I had been informed to see an oral surgeon sooner, I would have. I only had one follow up appointment after the surgery and the doctor said it would come back. It never did. They will not advocate for you. Do not make the same mistake I did. Consult an oral surgeon elsewhere for your wisdom teeth removal.

Hygienist very aggressive and hostile - didn't even have Dr. Merritt come in for examination after…read morethe procedure.

I have been a patient of Dr. Nistar's for the past year and a half, following her taking over the…read morepractice of my previous dentist who retired. Her staff is very good! They call you at least once within the week of to remind you of your scheduled appointment, as well as sending you a reminder weeks prior in the mail. The office is very clean, and in a great location 1604/Sonterra/281. Dr. Nistar is very kind and takes her time with every patient. During my last visit I had to get two fillings. I didn't experience pain (with the local or the procedure) and she talked me through the entire process. Thank you for a wonderful experience.

Undoubtedly, going to Dr. Nistar's office was the best dental/medical office experience I have ever…read morehad. Dr. Nistar combines thorough technical knowledge and professionalism with a welcoming, friendly manner that could set even the most nervous patient at ease. Moreover, she works with the finest precision that I have ever experienced. I have been to other dentists who installed fillings in a hurry and caused some misalignment with my bite; Dr. Nistar, on the other hand, took the time to make everything perfect. (Also, everyone who has had dental work knows that the delivery of the anaesthetic shots is the scariest/most painful part of the procedure, but Dr. Nistar has such a deft hand that I barely noticed them when they were being administered.) Dr. Nistar's staff members are also top-notch. Their friendly, comforting chairside manner is clearly not the result of artificial training, but a natural fitness for patient care. The schedule is superbly well-organized, and I have never been left waiting there; they provide detailed, individualized, genuinely sympathetic dental care, while simultaneously maintaining an industrious and efficient professional ethic which ensures that all patients feel that their time is valued. I had avoided going to the dentist for nearly a decade, and so I felt no small amount of trepidation when I finally scheduled an appointment, but I quickly realized that a great dental visit can be not just painless, but even enjoyable. I live nearly thirty minutes away, and there are countless dentists between my home and her office, but after experiencing such a high level of care, I would not even consider going anywhere else.

So annoyed with this office. I've been trying to get an appointment for months. They would always…read moretell me they would call me back but never did. When I finally got an appointment I requested the time off from work only to show up and be told that I could not be seen because the system was down. What that has to do with my cleaning is beyond me but I was not seen. Drove 25 minutes to get there and took time off from work for nothing. I did not reschedule and will find somewhere else to go. Mind you, they said they've been working on the system update since Friday so a courtesy call on Friday would've been good. I might have been more inclined to reschedule then if I knew I wouldn't have wasted time on Monday.

Absolutely loved my experience. Stacy was an amazing dental hygienist! She was very knowledgeable…read moreand helpful. Dr. Rey's was very compassionate and made me feel very confident in my plan of care. Recommending to all my friends and family.

I wish I could give Sonterra Dental far more than 5 stars!! The staff is consistently kind, going…read moreabove and beyond to provide a quality experience. They are truly here to provide you with a service that suits your needs, not tricking you into spending more money. I want to offer a HUGE shout out to Lauren, my dental hygienist, who offered exceptional service to me. She offered great conversation, comforting add ons like a blanket and water, and a great cleaning. I asked her to look at a spot on the front of my teeth that has been causing me confidence issues and she buffed it right out. I can go back to sporting a full smile again! I am SO thankful to here and the amazing staff at Sonterra dental!

Had my bi-annual teeth cleaning with Lana. She's very thorough, straightforward and knows what…read moreareas may be sensitive so I appreciate her mindfulness. I appreciate her professionalism, have built a rapport with her and that she's not excessively chatty. She's given me tips over the years and I know I'm in good hands when I'm being attended by her. I get disappointed if she isn't available. I had X-rays today and those bite-wing things can be overwhelming in the mouth so I just focused because at one point I almost threw up for some reason when it was towards the back of my mouth but I held it together. Luckily it's only once a year. Everything was straightforward and afterwards, Dr. Ruiz examined my mouth, scraped a little and I asked her about getting a new, thinner Mouthguard that will act like a Retainer. At first she mentioned one product that was for my upper and lower teeth but I told her I didn't have braces on my lower teeth so she thought about it and decided to have me try something else. I ended up ordering an Essix Retainer that's thicker than a regular Invisalign Retainer which is more flimsy so it acts like a Night Guard. I was able to get an iTero mouth/teeth 3D scan at the beginning of my appointment so I was able to skip an appointment and just come for the fitting later this month. The 3D scan is a new and free procedure that tracks changes in your mouth/teeth for future reference. Dr. Ruiz was very nice in our brief visit. My regular dentist is currently on Maternity Leave. As always, I leave with extra sample toothpaste, toothbrush and floss. The office has a Keurig machine, chips tray and bottled water in a small fridge and an Air Purifier out in the waiting room.

All the employees were extremely nice and well mannered. They all took their time when cleaning my…read moreteeth and for the first time I actually felt clean after going to the dentist. Dr. Cavazos also did a very thorough check up, not just dental but also what goals I had for my teeth.

Dr. Cavazos and Spring were extremely patient and gentle during my exam. Dr. Cavazos definitely…read moretakes his time with his patients and gets to know you. I found my new dentist!

Always a great experience! So greatful for coming across this Dental Healthcare Team. From the…read moreDentist, the dental hygienist, dental assistant and front desk staff- they are all fabulous and always have a welcoming TruSmile. Kristen is awesome! I always feel so good after getting a dental cleaning without going through painful proceedings. She's the most gentle and caring hygienist. Dr. L, is the most caring with the best bedside manner! Jessica is the most efficient when it comes to coordinating office stuff- whether that is ensuring insurance coverage or rearranging appointments, you name it. You won't be disappointed when selecting this practice for your dental care

They put a crown on a tooth we had been watching for several years, where decay built up under an…read moreold filling. They saved the tooth. It was painless and fairly quick. They use the latest technology and the dentist and hygienist were skilled and kept me well informed. Very nice people too.

I've been a patient of Dr. Austin's since 2016 and I would trust anyone else with my family's…read moreteeth. I have two daughters and he and his staff have been nothing short of incredible. Always kind. Always patient. Another plus for me is that Dr. Austin always has the newest technology. You can sit back in the seat and watch exactly what is going on, which has always made me feel far more comfortable. As long as we are in SA, we'll be patients of Joshua Austin, DDS..

Two years with Dr. Austin-good preventive and emergency dentist. Good-natured hygienists, customer…read moreservice, and clear billing. Overall excellent experience.

M.I Dental Designs is one of a kind place to go when you are seeking to get top notch dental…read moreservice(s). all staff and crew are amazing and welcoming. treatments plans are clearly explain and there will be no hidden or unexpected charges later on. Dr Imam is knowledgeable and professional. He makes sure you are calm and relaxed throughout the treatment. No pain no gain is not applicable here. you will gain a goal with no pain. highly recommend Dr Imam and his crew!

Dr. Imam has been treating my son for the past 4 years and helping us through a diffult situation…read more My son fell and broke his 2 front teeth. Dr. Imam is not only amazing, he is kind, understanding and has walked us through this process. He helped coordinate a team of orthodontist, periodontist, and oral surgeon. He was crutial in healing my son's trama to his mouth. He needed braces, 3 root canals, an extraction and gum work. Dr. Imam was also always available even for emergencies on the weekends. The final 2 front teeth are beautiful and no one will ever be able to tell they are veneers. The staff, the office, the follow through is more than expected. We are truly grateful for their care of our son's teeth.