Do not see Mr. Norris. He does not care about his patients. He has multiple businesses and does not have time for your concerns if they are out of the ordinary. Those are basically his words. He will tell you your money does not matter to him read more

This practice is terrible. They run it like a money factory and don't care about the patients. Everything is rushed and everyone in the office is stressed out. They messed up multiple times causing the process to be much longer. The staff is not well trained and don't pay attention to details when coming in for checkups and adjustments. Stay away! Definitely not worth it. read more

I was not happy with this place. Dr norris was not that friendly and I'm not happy with my smile. Not worth 7k thats for sure.

The latest update, it's been a journey to work with my son's baby teeth, bite, and other irregularities, but today he got his new braces! As always, best service, smile, and these folks really are great with kids not just because they have to be, they just really are - my son had no fear and all went well. My son likes Dr. Ceaser and Dr. Ceaser is excellent at working with kids at each of their age levels. We're uploading our first pic and a few later when he brushes w/his new braces- he wants to show his new smile. WOW! That is all I can say. Dr. Ceaser is awesome. My son needed his smile desperately configured. He still had baby teeth at 14, many teeth impacting other teeth coming in and his bite was very low to his bottom teeth. We've been going here since April 2021, a little over a year, and in 3 weeks my son is going to be ready for his braces. His bite is corrected greatly, he no longer has to wear a permanent retainer in the top of his mouth, his baby teeth are gone, his impacted teeth are near all the way in, and all of this with zero pain, and a great rapport with my son. Did I mention the rapport these orthodontists create with their patients? The work, thus far, is phenomenal. If you're on the fence, just say yes. read more

Stone Oak Orthodontics - Orthodontists Near Me - San Antonio, Texas

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I am 73, learning to use a cpap and wanted advice on using an advancing mouth guard instead. I was preached at by Dr. Caeser that I needed invasive mouth surgery to cut my jaw open and move it 1/2 inch forward with screws. Teeth to be wired shut, complete anesthesia, the works. Totally unsuitable for an underweight woman in her 70's. Oh, and deviated septum surgery too even though 80% of people have that and mine is not severe. The staff was very perky so1 star for that. read more

These guys are aces! They didn't need to see me, but made space and but did the work my teeth needed, which were absolutely essential to be done the same day as reconstruction work. Very professional & proficient and friendly as well! read more

10 out of 10 would not recommend. I needed a new set of retainers within the time that they were supposed to replace them and they would not give them to me unless I came in in person. i explained to them that I was deployed with the humanitarian company that I worked for to another part of the country and would loose my job if I left before my contract was up, and that my teeth had moved because of how the retainer was broken and would probably need to be fixed if I didn't start wearing a good retainer again. they did not care and told me that that was too bad. when I finely got home they said it was 2 months past the date that they could replace them and that I'd have to pay to replace the retainers and that it would cost to fix the movement in my teeth that had been caused by them not sending me a new retainer. they told me directly that there would be no benefit for me to get anything fixed by them because of how much it would cost. which was more than other orthodontists would charge. I would not recommend their care to anyone. read more

My daughter started her braces journey a couple of years ago and although there have been challenges on her end, there has also been missteps on behalf of the office. She originally had an expander and was expected to do rotations everyday. We went once for a follow up and there was no movement. My daughter and I were scolded for not following directions to which I confirmed I knew she was doing her rotations. We came back weeks later for a progress update only for them to confirm the appliance itself was defective. The ortho had mentioned to get her consulted by her pediatrician for her tonsils to which I did and they had no concerns. Fast forward to a more recent appt where they suggested to go to an ENT to have her tonsils removed. They were disappointed in the progress and set my daughter's next appointment as a new patient. For that matter I'll just go somewhere else as a new patient that will be encouraging and diligent. The staff up front has always been pleasant but in the back is where the judgement usually takes place. read more

The entire staff was extremely friendly! The facility is beautiful and everything was super clean. There was no wait time - as soon as I checked in the entire process was a breeze. Dr. Caesar was AMAZING! His work on my smile was beautiful and I couldn't have asked for a better orthodontist. Highly recommend! read more

WOW... first of all i want to say that the STAFF is AWESOME!!! We decided to switch our Orthodontist to Dr Tito before we committed to braces... we had been seeing another orthodontist in the area but our old Orthodontist was VERY slow and we were never seen at the time of our appointment. Dr Tito and his staff are VERY friendly and VERY punctual when taking care of their customers. We showed up to our appointment 5 minutes early and my daughter was taken care of right away... talk about a streamlined operation going on. Time is money and you will NOT spend much time in the Drs office with this orthodontist. So no more missing multiple hours of Work and School just for a 30 minute procedure!!!! And they have massage chairs in the lobby and a kids waiting area with video games while you and your other children wait on your child being seen!!! read more

Today I saw Dr. Cesar to talk about my new trays. In 2017 I had gotten Invisalign and everything was going great! But somewhere along the line I was diagnosed with MDD and completely off. Well fast forward and it took awhile but I feel better. And I was honest with them this appointment and at the end the Dr actually congratulated me for overcoming my depression and it honestly made me tear up a little lol. They worked with me and next appointment I'll be getting a new set of trays! This review is for anyone who might have been in a similar situation as me. I also love the receptionist she's never rude and always very polite. Thank y'all so much! read more

Awesome patient services! In the middle of my braces journey, I also needed my gums grafted as well. I was able to get an appt within the same week I had my gum surgery to get a retainer made to help with recovery at the last minute. And on the day of the surgery, a staff member was able to come in early to remove my wires for the surgery. I can't ask for anything more. With my irregular work schedule, the staff was always able to accommodate last minute rescheduling without any trouble. Sadly, I'll be moving this summer and will need to find another orthodontist but I really enjoyed my experience here and would recommend this place! read more

Professional in all aspects. Worth your time and money, as these providers are both experts and leaders in their field.

Please do not send your child here if they have any anxiety related to dental work or orthodontic work. The entire staff gets very frustrated if your child begins to cry or has issues with anxiety regarding their procedures. The office manager is overbearing and tends to push boundaries. My daughter has a history of anxiety over dental work due to a horrible experience when she was younger. Eight years old we were advised by both of the dentists hear that she needed extensive work including an expander and braces on both the top and bottom. We were told initially that they did not use nitrous and scheduled an appointment hoping that they would fulfill the promise of working with her on her anxiety regarding all of this. The day of the appointment came and my daughter was crying and scared, they advised us they did indeed have nitrous but it was at a different location. We had to again schedule another appointment and take time off of work. The appointment was scheduled again at the location with the nitrous and when we arrived not one person introduced themselves to us, they walked us back to our chair and left us there, the dentist came by and immediately said "we had problems last time and rolled his eyes and then walked away. I was there for an hour with my scared anxious daughter and not one person came to check on her, reassure her, show her the equipment, explain what they were doing; it was an absolutely horrible experience. We wasted months with this office and now my daughter is in danger of losing some permanent teeth. We transferred care to Dr. Reddy and within one week my daughter had her braces placed with no anxiety or worry. The staff with Dr. Reddy is far more professional and patient with younger kids or kids with special needs read more

Am I overreacting, or do I have the right to be annoyed? My daughter had braces here from the age of about 9 to 11... after her 12 year molars came in, they shifted everything and the same orthodontist fitted her for braces from the age of about 13 to 15. She's now 18 and I took her in (to the same orthodontist office) to get another retainer and I mentioned that it looked like her bite is different so the tech called the orthodontist into the room (her original ortho wasn't there that day) and within seconds he diagnosed her with a tongue thrust - apparently some ppl will push against their teeth every time they swallow causing their teeth to shift. So they want to refer me to someone who will train her to swallow correctly (think physical therapy for your mouth) AND we need to have braces fitted again for six months at a cost of over 4 grand - but since I'm a returning customer they will be nice enough to give me a discount of about 2 grand. Am I wrong to think the orthodontist should've checked this the first time she got fitted or even the second time she got fitted... they sure did diagnose it fast enough after this last visit, idk how come they didn't bother to check it before I spent an insane amount of money for the first two rounds of braces.... *edited to add- everything I've read on this condition states it starts in infancy, so there's no way she didn't have this issue the first two times she was fitted with braces. read more

First I will say Dr. Tito and Dr. Caesar are absolutely amazing! My biggest frustration is with scheduling. My daughter who has been in braces for at least 13 months was ready to get her braces off and when we went in they said they over corrected the visit before, so it took us another eight weeks to get back in. Unfortunately the only appointment they could give us is with her missing the first weekend of school, they did call for cancellation yesterday, but by the time I called back they had already given it away- it's frustrating to schedule at this office. I also have another daughter whose teeth are slightly crooked and they said it's going to be 18 months and for the same amount,and my youngest so looking at other options especially due to scheduling at this office- but the doctors are wonderful. read more

I am satisfied with the orthodontist but I am extremely disappointed with the customer service. I had my Invisalign places a couple of weeks ago and i was not given what they say was a starter kit. when i did my scan I was told to use my clenchies which I did not know what they were. i was told by Jennifer via text to swing by one of their locations for a starter kit which I was assuming was a bunch of items which I was supposed to have received when I had them placed. I came to the stone oak office and was given a bag with a toothbrush in it and a small bag with w plastic stick in it which the receptionist said was what I was to be given (clenchy). I was extremely dissatisfied given that if that was all I was to come here for I should have been told in advance as I have a toothbrush at home. It took me more gas and time to come out here than to swing by the neighborhood store and buy those clenchys and toothbrush there. read more

Dr. Tito Norris is a Rock Star orthodontist. He is on the Cutting Edge of all the latest and greatest techniques and medical advances. My Daughters mouth is super complicated she has super impacted teeth and is allergic to metal. All the other orthodontist and oral surgeons didn't know what to do, Tito came up with a solution that blew everyone away. His compassion to his craft is amazing, he took time out of a family vacation to help my daughter. His confidence and techniques make you feel that you are lucky to be in his care, and you are in the presence of someone really special in his field. If you are lucky enough to be a patient of his practice you know what I am talking about. Thank you so much Stone Oak Orthodontics and Dr. Tito Norris you have saved my Daughters smile :)! read more

Im currently sitting in 1 of the 4 massage chairs in their waiting room!!! Win! Incredibly professional and courteous staff . We feel we are in very good hands here. My son actually looks FORWARD to his orthodontist appointments! Lol read more

Stone Oak Orthodontics - Aaaahhhh massage chairs - Orthodontists Near Me - San Antonio, Texas

Dr. Norris and his staff are top notch! His expertise and cutting edge technology makes for the most personalized approach. Both of my children have gotten their braces and could not be further from opposite. When my son needed more attention I was always able to get in quickly. The receptionist are friendly, kind, and courteous. Ms Flavia has been requested by my children. Even if she's not available, everyone that has worked on them has also been equally wonderful. Dr. Norris makes braces fun. Waitrime is minimal to none and very easy scheduling appointments. read more

Extremely professional & friendly employees. Always quick to resolve any discomfort issues. Timeline & program plan is clear & consistent throughout treatment. Overall, Stone Oak Orthodontics is a Class A business! Thank you for everything you do! read more

I've been doing my invisalign treatment for 14 weeks already and I'm very satisfied with the service delivered. Flavia Hurst has been taking take of me every single time I went for a visit or even when I called or texted her about an issue or question. I highly recommend this business and Flavia Hurst to fix your smile! read more

If you are looking for a modern location with friendly staff that is quick and efficient...this is your place. I arrived only for a consultation and had nothing but a pleasant visit. The entire staff is all smiles and the facility is amazing! They sit with you and talk over all of your options and they are MORE than willing to work with your financial abilities. I was very impressed with them and I am going back to get orthodontic treatment...to top it all off they gave me the best peach jam I have ever had. I will absolutely recommend them to others. read more

Wonderful staff!! My daughter is continuing Ortho care at this office until she has phase 2. Love all their contest. They ate fun for the whole family!!! Wonderful staff! Oh I said that already! Lol read more

Great staff & great results. Everyone is really friendly and professional. Appointments start on time. Highly recommend.

This place is AMAZING!!!!!! I can not say enough great things about the WHOLE STAFF! They created such an amazing experience for my very nervous 4 year old, that she came out saying that this was her most favorite Dr. and this was our first visit!! From the first call I made to make the appointment to the end of our visit they made us feel very welcomed and were so sweet with my princess! Thanks again for an awesome experience!! read more

A beautiful, clean office... Friendly, helpful staff... Dr Norris is knowledgeable and compassionate. As long as we live in San Antonio, we will go here for orthodontic work. read more

Great follow up appointment! The adhesive on my permanent retainer had become unattached from several teeth. I am very sensitive to the adhesive so was dreading the procedure. Krystle was able to precisely drop a tiny amount of new adhesive product on each tooth without getting any on my gums or surrounding tissue. I walked out ten minutes later with no sensitivity issues at all. Thanks Krystle for a stress free experience! read more

Omg.....this place is AMAZING. Everyone in the Dr's office is nice. They really go above and beyond to get you a finance plan that works for you. I wouldn't ask for a better place to go. Dr Norris and his team are truly making families lives better with the amazing smiles. read more

THE BEST ORTHODONTICS IN SAN ANTONIO! I must say that the overall experience that my daughter and I had during our visit were EXEMPLARY! The entire staff are very welcoming and friendly. They attend to us in a timely manner and the overall facility is very clean. I did my research before going to this office and sure enough, Dr. Norris and his staff has exceeded our expectations. read more

I first took my son to Dr. Norris about 16 months ago. I am so impressed by his professionalism and the warmth and care of his staff! My experience was so positive that I am now a patient!! I'm so happy to work with Flavia who I have seen every visit! Her infectious smile and genuine concern when treating me makes me look forward to going. read more

I highly recommend This office. This is my second time having braces. I wish I would've had an orthodontist like him when I was younger. The staff are friendly and efficient. I see Flavia for my adjustments. She is very knowledgeable in the field and really takes time to make sure you are taken care of. I don't have anything but positive thoughts regarding this office. read more

This is a great place. The Drs and staff are nice and helpful, and the appointments are quick. I'm currently in my Invisalign refinement stage, and I have been really happy so far. I can't wait for the final results. Flavia is awesome; she's always quick to respond to any requests I may have, and she makes the appointments enjoyable with her cheerful personality. If you're looking for a top notch orthodontics office, this is the place! read more

Dr. Kristin Saunders is super sweet and very professional. She truly has a passion to see you have a lovely smile. She aligned my teeth beautifully and I am all smiles again. I highly recommend Dr. Saunders at Stone Oak Orthodontics! read more

I recommend this business. The people there are friendly and I can always get my son in quickly for emergency appts. They are quick and can usually get right in and out in a short period of time. read more

By far, the best orthodontist in San Antonio Texas. Dr Norris is extremely talented and works with great group of staff. Whatever your orthodontics needs are, I definitely recommend Dr Norris's services. I am highly impressed with his services. read more

Several months ago I saw a television add advertising "cost effective professional Orthodontics". The company was based out of California and has offices around the country with two offices in San Antonio, (Fredericksburg Rd and Austin Hwy). I was evaluated and advised, that for a low monthly fee of less than $150 times a month x 13 months, I could have back my original smile post braces in my teens. I agreed to the treatment. Sadly, in the six months that I was with that clinic, I had to go back EVERY time I had work performed to have it reaffixed and in some cases on multiple occasions. The staff at that clinic were extremely inexperienced and lacked proper supervision. Honestly, it was a horrible experience that ended up costing me much more than just my money. It cost me valuable time! In the end, I had to fire that clinic and seek another Orthodontist to fix their mistakes. As you can imagine I was very skeptical of Orthodontics until I found Stone Oak Orthodontics. I was pleasantly surprised from initial call, to evaluation with Dr. Robert Norris. I enjoyed their professional, cost effective solutions, and all of their professional staff! Dr. Norris has placed me on a treatment plan that I fully agree with and I couldn't be happier! As it turns out, it will be much more cost effective going through Dr. Norris and Stone Oak Orthodontics than those so called cheaper alternatives.I am giving Dr Norris, Stone Oak Orthodontics and his staff my highest rating as they have earned it! . gandyarmy1 at yahoo read more