I feel so fortunate to have come in when Eli was on shift! He really went out of his way to educate…read moreme & direct me away from products that didn't fit my needs and helped find the right things for me in store. I learned a LOT and I def feel that I can come back and get trustworthy advice while shopping. Will be back! Prices aren't bad either. Expect to feel welcomed and don't hesitate to ask questions, they seem happy to help!

Almost what you would expect in a smoke shop. Not very attentive just walking around having…read morepersonal conversations with no help. I walked in with airpods in as nearly every human does because that's their purpose. After I stood there for a good 7 minute is with no help thanked them for their help and left. Excuses were.. 1. we thought you were listening to music. 2. Why didn't I speak to them ( when they should probably be greeting customers upon entrance whether perceived to be listening or engaged in something or not. If fact I spoke to the long haired gentleman engaged in conversation as well as the rude Caucasian young lady as I walked in. He spoke back, she claimed to not hear anything. Which is a clear testament to her poor attentiveness and lack of service or customer knowledge. So basically no accountability. Anyway all I wanted was some hookah geez. Dr. Anthony Martin

Years later, this place still hits! Great inventory, always great service and the process along…read morewith the points program keep me as a loyal customer. I've tried other shops, but I keep coming back to this one and of course the 24hrs doesn't hurt one bit. #2025BIGBACKAPPROVED

I had a really disappointing experience here. I purchased two expensive vape mods, and both of them…read moreliterally fell apart within an hour buttons coming off and overall poor build quality. That alone was frustrating, but the way it was handled made it worse. I went back to the shop expecting a reasonable solution, especially considering the products were clearly defective. Instead, I got pushback. At one point, I was told I could leave a Yelp review for 25% off, which felt more like they were trying to manage their image than actually fix the issue. After going back and forth, the best they offered was $10 off. This whole situation cost me time, gas, and unnecessary stress, all for products that didn't even last a full hour. Customer service should stand behind what they sell, especially at higher price points. Unfortunately, that wasn't the case here.

Prices could be better. Vapes:…read moreMom & pop smoke shop - $30 Other smoke shops $20 Online - $15 If you're desperate go here, if you're looking to save money, go somewhere else!

They will tell you WHATEVER you want to hear to take your money and sell you trash. The prices are…read moreway too high and if u mention it they will give u a "fuck you" attitude. Vape juices here are trash you won't feel a thing and they have to never to char Gr u top dollar Don't come here unless you're desperate and can't make it anywhere else.

They made it right, it is great. Very nice store, very secret. Very nice shop lady. Nice book…read moreshelves.

Alarming Stocking Practices & Horrid Customer Service (Go Elsewhere) - TLDR: Owner admitted to…read morelying to me when I sought exchange/discount for old crusty gummies he apparently wanted to restock. Interaction recorded and verifiable. Will upload to Google review if Owner attempts to dispute. Owner admitted to lying during our short product exchange. I purchased blueberry gummies I'd bought here before but after driving 10 minutes home I saw they were not the same vibrant blue as last time but pale white & green with a chalky substance on them. I called the store repeatedly to discuss a refund/discount but the phone rang off the hook. I kept trying to reach them the entire time I drove back to the store. By the time I got back I was extremely upset and wanted an exchange and a discount of new gummies. Owner said it "wasn't his problem" phone didn't work. Owner also stated it was against franchise policy to give discounts of any kind. He then changed his tune, apparently just to dig at me, and said he "had to say something" because I "just came in wanting a discount". He stated he would only give it to me if I was 'nice'. When clarifying if he had lied to me he said "yeah basically" - which is when he realized I had started videoing our interaction. I asked why it was okay to refuse to discount me for being upset that I got gross gummies, couldn't reach him, and had to take an extra 20 minutes out of my day for this exchange. Owner finally stated he would give me 20% discount but "would never serve" me again. Which I profess to be fine with considering how horrible this experience was from start to finish. Then he repeatedly apologized and seemed like he wanted to backtrack. Give me a break. ALARMING - when I poured the old gummies out onto the counter to take a video of them he got upset and goes, "Why would you do that!?" stating he now has to throw them away. I reminded him I had already touched them and they were clearly old so he should throw them away no matter what. WHY WOULD HE RESTOCK THOSE!? Owner needs to leave the nice bespectacled guy at the counter, take a customer service course, and try not to bold faced lie in the future. I've spent hundreds of dollars here - now I'm going back to SMOKEY'S ON WESTHEIMER (they have a bigger store and parking lot). Such an absolutely upsetting experience from a health and humanity perspective.

Love that this shop is so close to my house. In and out quick with exactly what I needed. The young…read morelady that helped me was knowledgeable and let me know about the warranty on the pens. Highly recommend ;)

I just had an awesome experience in the store tonight. First of all I'm really impressed to find a…read moresmoke shop that actually answers the phone! Lol I came in and Q was super kind and very patient with me. I've never been there before and the shop has a wide variety of items to choose from so I really appreciate Q taking his time explaining things to me. It's really clean and in a shopping center with lots of parking. I'll definitely be back, thanks Q!

These guys have the best selection with employees who know their stuff! I'm always greeted with a…read morefriendly staff always ready to assist. I drive all the way from the Willowbrook area, which is pretty darn far, because of their selection & customer service. If anyone is ever disappointed coming here then there's just something wrong with YOU...

Update: I got a chargeback to my credit card saying they provided "proof" that I received the…read morepackage, when in fact I didn't. I proceeded to call my credit card company and ask what proof they gave to which the reply was un-shockingly "nothing." There was no proof. So here I am almost 2 months later still going through this bs because why..... according to them a regular customer is supposed to know to email them with issues, even though you called them and talked to someone over the phone & they mentioned nothing about emailing! Who isn't taking responsibility now?

I'm sorry to have to say this way, but do not go to this place. I wouldn't even call a smoke shop…read moreanymore. I need some weeds, sir some overprice cheap beauty supplies and maybe it's worth going there. Gas stations that will have a glass case with a few different Things for smoking, have a much wider selection, probably inventory too. The person working there behind the counter I don't even think she said when work to us, and I was trying to be polite and talk to her. I assumed that they were in the process of shining down permanently. Probably just trying to get rid of the last of their inventory, but without marking anything down.

Love this place me and my wife goes here to get all of all vaping essentials my wife has an…read moreautoimmune disease ankylosing spondylitis no it's not a dinosaur it is a rear rare disease aggressive bone disease and nerve disease she wants everybody to know mushroom vape for arthritis is where it is at for pain love this place they do me good every time I go in there they work great deals for me very friendly I'm like another one very good customer and fan in fact anytime I go in there I'll spend over $100 just saying and I work fast food so if I walk in there and drop a bill every payday it's worth it oh try the chocolate bars they'll legit legit five star

Smokey Doke is a cute little shop at this tiny strip mall on Westheimer. It's between Banh Mi Bon…read moreand Pizza Hut, if you are a foodie. I was first attracted by "now open" sign from looking at the turning lane. I was gonna grab lunch. Ah, that's new. Let me check it out. Before I enter, I thought smoke shop was a dark and smelly place. Once I opened the door, my old imagery was all wiped out. Smokey Doke is modern and clean. Employee was really helpful and patient. I actually met the owner, Richie. He educated me the difference between CBD and Delta 8 aka THC. All these acronyms blew me off. These things are in the forms of gummy or tincture. Very easy to handle and consume. You know me, I'm adventurous. I tried both. And, yeah. Delta 8 is a little overwhelming for me. I need to be on vacation and out of touch first. (Means no Yelp or social media when I use it.) CBD or Hemp occupies only a small section of the store. They're building a cigar room at the adjacent corner. The rest of store is filled with smoke accessories and stuff I have not seen but known to other regular users. It's fantastic to learn this is not the only store in Houston. I'm so glad that we have a resource like this in my neighborhood.

I visited this store and was attended by Von whose customer service skills were excellent. A…read moretremendous asset to your business. Kudos