Lynch was great! His team went above and beyond to create a great experience and take care of our needs!

I am writing to file a formal complaint regarding an unacceptable and unprofessional experience at one of your service locations. This visit demonstrated a complete disregard for customer instructions, vehicle care, and basic professionalism. Upon arrival, I clearly stated that I wanted only an oil change--no additional services, inspections, or disassembly. I was told the service would take approximately 20 minutes. I left my keys and walked next door, returning about 30 minutes later. When I returned, I found my vehicle with filters removed and parts disassembled, laid out across the top of my engine. This was done without my consent, despite my explicit instructions. When I questioned this, the attendant stated that "this is their process," dismissing the fact that I had declined any additional work. The situation worsened when I discovered oil smudges on my interior armrest after they pulled my car to the front and left it running. The staff attempted to wipe it off, leaving visible marks. The manager ultimately had to take my vehicle next door to have the interior cleaned. read more

I am submitting this review as a **formal complaint** regarding a serious and unresolved incident involving **discriminatory treatment, deceptive sales practices, and failure to honor promised remediation** at a Kwik Kar location. This complaint is an update and continuation of a prior review that I initially removed in good faith based on assurances from your representative. ### **Incident Summary** On **February 20, 2026**, my **80‑year‑old mother** visited this Kwik Kar location **at my recommendation**, as I was out of town and unable to accompany her. During this visit, she was subjected to **unnecessary upselling** and charged excessive prices for services and parts that were not reasonably justified for her vehicle (Hyundai Elantra), as detailed below: * Full synthetic oil change - **$90.00** * Cabin air filter - **$50.00** * "High‑performance" K\&N oil filter - **$20.00** **Total charged:** **$173.43** She paid reluctantly, knowing the total was **more than twice the normal and expected cost** for this service. Upon exiting her vehicle and entering the office to question the charges, she was **audibly laughed at and openly ridiculed** by **two Kwik Kar representatives** for not understanding the so‑called "high‑performance" oil filter. This behavior constituted **clear discrimination against a vulnerable elderly customer**. This incident was: * **Captured on lobby cameras** * **Witnessed by other patrons** * Escalated further when **another customer joined in the ridicule** My mother was **publicly humiliated**, and the experience caused her significant emotional distress. ### **Acknowledgment by Kwik Kar Representative** Following my original review, my mother received a **phone call and voicemail from William Lynch**, who acknowledged the incident and stated that: * Video footage had been reviewed * Disciplinary action would be taken against the involved employees * The company would provide the following remediation: * **$80.00 refund** * **Free car wash** * **Future oil changes for both my mother and myself** Based on this acknowledgment and these explicit commitments, I **removed my original public review** in good faith, believing the matter would be resolved appropriately. ### **Failure to Honor Commitments** Despite repeated follow‑ups, **none of the promised remediation has been provided**. * **February 28, 2026** - No refund, no services provided * **March 9, 2026** - No refund, no services provided * **March 18, 2026** - No refund, no services provided Text message communications with William Lynch documenting these follow‑ups are retained and available upon request. As of **March 26, 2026**, **no refund has been issued**, **no services have been honored**, and **no corrective action has been completed**. ### **Basis of Complaint** This complaint is submitted based on the following: 1. **Discriminatory treatment of an elderly customer** 2. **Deceptive and predatory sales practices** 3. **Public humiliation and unprofessional conduct** 4. **Failure to honor written and verbal remediation commitments** 5. **Misrepresentation that the matter had been resolved** ### **Intent and Requested Resolution** This pursuit is **not about the $80 refund alone**. It is about: * Holding your organization accountable * Protecting elderly and vulnerable customers * Preventing future discriminatory and deceptive conduct I am requesting: 1. Immediate fulfillment of the originally promised remediation 2. Written acknowledgment of this complaint 3. Confirmation of corrective actions taken to prevent recurrence read more

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Came here for an oil change despite some reviews and was told it would be 30 min tops. Went to the nearby Pizza Hut with my daughter for an hour and after watching them not pull it in I called. They said it was about to be pulled out now and ran out to pull it in and begin. 30 minutes after arriving it was finally ready and they apologized saying they had to order a filter which their technician failed to mention to anyone. After a discount was applied great fully I called to speak to the manager upon arriving t home and seeing they charged me for the most expensive one instead of the cheapest option as I asked and made sure to double check. The women who had helped me before now had an attitude after dealing with the technician's incompetence so debating going back in the future ! ** updating to two stars as they sent a reply here making it seem like effort was being made to rectify this and no response once giving the once email was sent. read more

2 hour wait for the inspection. they completed it and I drove away when i noticed they wrote that my odometer had over 109k miles when in fact it has 25k I called them and they said bring it back, but when I returned no apology they just made me wait in line again for another inspection. They seemed really annoyed that I had come back when in fact it was their mistake! this is not the first time I have had problems with this place, but I guarantee it is the last since I will never go back for any of our three cars! read more

Wanda is awesome! Shes's very friendly and the entire staff is helpful and does great work. We were very pleased

Great service and friendly staff! They were super helpful and got my car sorted supper fast!

Wanda has great customer service! The whole team did a great job and I will be back. They are open on the weekends.

This place was just taken over by a new corporation called Full Speed Automotive. I absolutely loved the former owners and brought my car here for probably 5-6 years or more. Never a problem and I always enjoyed the friendliness and the high level of service letting me know what needed to be done and not just trying to sell me something. Let's just say you couldn't make up what happened to me here yesterday. I would not ever step foot in this place again. If you want to private message me as to what happened I would be willing to share but it's so unbelievable I wouldn't even begin to write it here. Just take my advice and steer clear of this place and the current owners. I did find out that the former owner of this place now owns the Kwik Kar Lube at Flower Mound that's coupled with Slyde's Car Wash for those who want to work with them. read more

The staff here are amazing, knowledgeable and friendly. Originally went in for a blinker bulb change, but Mr Lynch pointed out a few other issues and got them taken care of right away. 100% will go again! Great people here! read more

The team here at Kwik Kar Lantana location was outstanding. I knew that my vehicle (Chrysler Town & country) already had know issues from the manufacturer (Fiat Chrysler) and was already been told by the dealership that this type of repair for Pentastar ticking noise is a known issue with FCA vehicles and is an expensive repair. I took my vehicle to known auto repair shops (not kwik kar related), and of course, many of them were in 'sales mode' (by giving me a giant list of unnecessary repairs that did not address the problem). Luckily, this kwik kar Lanatana was the 3rd shop that I visited and the front service advisor (Mary) was very helpful, and kindly checked with the mechanics (Chris, Linch). The mechanics both pointed out the known issues/ faults of the vehicle (camshaft / lifter ticking due to improper oil change intervals at 5,000 miles), and provided a possible remedy to help reduce further damage on the minivan. Mind you, this is the first place that I ever got to speak to a mechanic, so I was very pleased and I asked him the necessary questions and he gave his honest feedback. Not only that, this is the only place where I have seen the service advisor (Mary) actually doing multiple tasks all at the same time (answering phones, collecting keys from the customer, pulling cars into the service bay, topping off fluids, changing wiper blades, handling customer receipts and payments ) which is fantastic IMO. Mary is a very hard worker, and very knowledgeable and always keeping the customer up to speed for any questions/ request changes, etc. (On other auto repair shops, the service advisors only stay at or near their desk area and work, or playing with their cell phones). I also appreciate the mechanics (Chris, and Linch) and their service advisor (Mary)for their up front honesty. It is really a great location. Thank you so much for reading my review. read more

Service and customer service is great! They are quick and take care of my car needs. Definitely recommend!

My undercarriage was falling off and they attached it for free forever grateful. I am a working in college student so it's kinda hard to afford repairs so blessed that it was free. read more

I wish I could give this place 100 stars. I've unfortunately had several issues with a few cars in the last month while trying to purchase a new one, and I don't know what I would do without these folks. Malcolm, Jacob, and Linch have treated me like a friend in need and have been beyond helpful with repairs and general guidance. I have come here before all the recent repairs and they've always shown they're quite knowledgeable, passionate, and willing to help wherever needed. I would travel (or tow from) far and wide to visit their shop. They're definitely the best and most trustworthy mechanics I've ever worked with. Thanks to the team working at the front desk as well - always prompt, helpful, and friendly! I can't recommend this place enough. read more

I stopped by to get a routine state inspection a month ago. The mechanic and his wife were amazing and so kind; he even took me back and showed me what was wrong with my car so I'd know he wasn't trying to scam me for a lot of money. There were so many issues with the car that I had no clue about. I bought it from a used dealership and they said everything was fine. The car battery was hours from exploding and looked *awful*. And the break fluid was black and rodents had pooped everywhere under the hood and chewed wires- I was so thankful for his help and he even let me come back 10 minutes later and fixed a problem with my aux port for free! I'm not in the best place financially and it genuinely made my night that he did this for me. The staff were also all friendly and happy to help and very patient when I had questions. Thank you so much! read more

In and out quickly with synthetic oil change and applied $15 off coupon from website!

Great service. Thanks guys! Service done quickly. Oil change and battery done read more

Great service awesome people prompt and efficient although busy kept the line moving and mary does so with a smile. Technician was super patient read more

Ray Ray was very professional and kind. Quick to assist me and that means a lot from a single women.

Great service, fast and efficient. The man Ramsey, lynche , max, and gregg couldn't have done a better job

The manager is very nice. And I appreciate for the fast oil change on the same day during when there were alot of clients. This team seems to do work promptly, I'd understand if reception at the front is sometimes unattended but it's never a long wait and it wouldn't hurt to ask for one of the guys to ring you up. Keep up the good work, Lantana team. read more

I had 30 minutes between a meeting and picking up my youngest son- I stopped in and they were professional, efficient, and able to change my oil in less than 30 minutes! Excellent service is difficult to come by and we are all busy and have time constraints I appreciate their ability to accommodate my service and time needs! read more

I have only been in once since the ownership change and I told myself then, never again. But, all I needed this time was a quick inspection. I had just got my truck out of the shop for hail damage repairs and it is at the end of the month with registration expiring in a few days. What could go wrong? While I was waiting for my truck to be inspected I listened to one gentleman ask questions about how they came up with his total bill. He supplied the parts and they had already agreed on the labor cost. So as the counterperson was going over charges, the customer would say that just adds up to $XXX.XX right? What am I missing. And he was correct. Finally, the counterperson said, oh, there are some shop supplies and something else on the bill. I couldn't make out what that was. He asked to talk to someone but he wasn't available. He finally said I will call him later, paid the bill and left. Another customer was also getting an inspection on his truck and they came in and told him his middle brake light was out. They said they could replace it or fail him, his choice. The customer thought about it for a minute and said go ahead and replace it. Price or options were never discussed. (Just FYI, The previous owner would have asked the customer to come look at it to verify and discuss and gone in to a better discussion about it. ) Then I get called up to check out expecting a $7 inspection fee. But, guess what. It's $22 because my middle brake light is out. LOL I said no, that guys light was out, no one said my light was out. So, they went and got somebody and I started to explain that I just got it out of the shop, which included a new roof, he interrupted me and said, I can take it out but we would have to fail you on the inspection. I said it's not that big of a deal but 1) someone should have told me (the previous owner would have and I could have actually seen that it was out and told them that I just got it out of the shop and they would have looked at it with me to see if something was loose) 2.) I actually had one of the lights at the house 5 minutes from the shop because they come in 2 packs and had replaced the tail light a while back but was never given the opportunity to say it because the guy wanted to say but we would fail you instead of listening to me. 3) also I was charged 4 times what one of those costs retail. A 2 pack at oreillys is 7.49. I was charged 13.99 for 1 light. And 4) lastly, again, it was only 13.99, I was also in a time crunch so I was just going to let it go but a few minutes after I left I get a text asking for 5 star review. LOL. Sometimes you have to be careful about what you ask for. read more

Kwik Kar Oil Change & Auto Care - 921 Bulb from O'Reillys 2 pack - Auto Repair Near Me - Lantana, Texas

Malcolm was great today. Recommended a service that needed to be done & gave me estimate for when I am ready. Thank you, Malcolm! read more

We went in for an oil change. Jason assisted us and he couldn't have been more friendly and nice. He showed my sons, who are primarily driving the car, around the engine and educated them I little more on their vehicle. I couldn't be happier with the service we received. Jason was friendly and professional. I highly recommend asking for him if you are ever at this location. The lady at the desk was also very nice and even other guys that weren't working on our car were super kind and welcoming. 10/10 read more

Everything was awesome everything went great and they were very professional about everything.

They are good at some repairs and have changed hands so many times that they are neglagent and cracked and crushed oil filter adapter and the coolant holder which cost me another thousand on top of the over 1,000.00 they cahrged me to fix. It all started with a simple oil change....... BEWARE!!! read more

It took 2 hours to do a simple oil change. I have never ever waited so long for a simple process. Never going back.

Did just what I needed for my inspection. Close by and quick. Recommend for inspections.

I needed a quart of oil and stopped by here to see if they could just top it off quickly. The tech was extremely quick and friendly...and when I asked if I should pay inside he said this is on us. Totally unexpected and even more - the customer service was amazing. read more

The staff is super friendly and knowledgeable. I always get in quickly and get great service. Malcolm the manager is the best!

Fast and helpful. Gave me a significant discount on oil change price. Got inspection with no issues. Been coming here for several years and service is always good. read more

Very quick and reliable service. Came here for a long time, and they've always been very helpful!

Service, if one could call it that, was beyond slow (glacial)...but a least the employees there were oblivious and unconcerned. Their abject slothness was only exceeded by their utter disdain for the job their employer was paying them to do. I heard one employee state, "aah, only 2pm...this sucks". Once upon a time Kwik Kar earned my business with go-getter, enthusiastic attitudes and an oil plus filter change in 10mins. Such is not the case today. However there are other companies willing to accept my $100+ for an oil change. Good bye! PS, I own 8 cars! read more

Very fast and efficient! Always does a good job and will Top it off when needed for free. read more

This place is reliable, always busy and trust worthy. They are under going a management change. Let's see if they can keep up the same quality work they've been good for. read more

I ended up at this Kwik Kar location due to a computer issue a place a little closer to home. This is a nice location with a comfortable waiting area. Despite a busy morning, my state inspection was completed faster than the quoted wait tome! Thanks with much! read more

Great location!!!!! Friendly staff, fast, and efficient I would recommend this location to others. They are the best kwik kar location I have been to this far. read more

Kwik Kar Oil Change & Auto Care - Front of building - Auto Repair Near Me - Lantana, Texas

Great service and great experience. Thank you for your attention . Very experienced team

These guys are the best! They got me in immediately and they did an outstanding job. I highly recommend them to anyone.