Went in for an oil change. was greeted right away with courtesy and told them what I needed. They…read morechecked the record, checked the oil. said it wasn't too dirty but good to get it changed (been 12 months) I agreed. They got right on it and did a fantastic job. No free sodas or coffee in the waiting room. Just expect honest, reliable, knowledgeable,friendly service, fast and at a very reasonable price. I would highly recommend these guys. They know what they're doing and do it well at very reasonable rates.

Service here is impeccable! It's such a breath of fresh air to work with honest mechanics, who…read morearen't looking to get rich but truly help their customers! I drive all the way from DT to receive service here, and it's worth it. Thank you so much!!

Stopped for an inspection, the realized I was due for an oil change. I appreciate the effort they…read moremade to make sure my truck was current with the required maintenance. Taylor and his team were fast, clean and efficient. Would definitely recommend to family and friends!!!

A messy place for simple things. Went for an oil change because I found some coupons online. The…read moregreeter wasn't sure which oil my car needs and asked someone else and they said only the 2 expensive ones can do. During the oil change, they asked if I wanted to pay them $10 to clean corrosion off my battery, after I declined, they said my battery was bad and need $200+ for replacement. They showed me a battery test receipt with 77% battery health and said they will put that I declined on their record. I have prorated battery warranty at another place, so I'll go check the battery out there. They also didn't replace my oil filter because they said it looked new but asked me to change my cabin air filter for $60. Their sticker on my windshield is also showing plate numbers of another car, so not sure my address and phone number etc that they took went to the right record. My warning light also came on the same afternoon, so I'll have to go figure out what that is about, probably at another place too. The upside is that it was quick for the oil change, took about 15 minutes.

Matt Tews, Nick Love, Cameron Johnson, and Sebastian Tellez went up above and out of their way to…read moremake sure I was helped with my auto needs!! Great Crew! Thanks guys! I wish all businesses had these kinds of people working for them. God Bless these guys and locations!

Good effort yet took so long! Honda needed plugs, valve adjust and I added Emissions. When I added…read moreemissions, I wasn't told they don't do that, would need to use 3rd party. That added a day. Next day car drove for road test and got emissions done. Valves couldn't be adjusted until engine cold again. Finally, finally car was ready at 6:07PM/closing. Next day was holiday/weekend, barely got car back in time!

Well, there's your problem. No - you don't remove the head to replace plugs and coils on a 2014…read moreCamaro 3.6. I'll do this in my garage in under an hour. Do better. Emily W. Customer Service We truly value our reputation for honesty, and it's never our intention to make a customer feel taken advantage of. Automotive quotes can vary significantly based on the specific engine's labor requirements and the quality of parts used. replacing the spark plugs is a labor-intensive job because the intake manifold must be removed to access them, which typically takes about 2.5 to 3 hours of labor.

They nicely quoted me 2500 for parts and labor on a catalytic convertor and 1458 to order and…read morereplace downstream sensor. I feel bad for those who don't know any better. I decided to order the part and take my business elsewhere. The OEM catalytic converter ran me about $540 on Mazda parts and the OEM downstream cost me $140 smh the parts were $680!! These assholes tried to run up $3200 in labor cost. Needless to say, I wasted 192 bucks on a diagnostic for them to do nothing. I went to the mechanic up the street who told me to get OEM parts first (02 sensor) and that would likely fix it smh he told me this for free smh Talk about putting a bad taste in your mouth, I hope this place goes out of business. Oh, and they couldn't even drive my car up to the front like a normal repair shop smh I got my steps in but I thought what terrible service.

Kept me informed. Notified me on things I could do. Worked quickly. Got the job done! Would…read moredefinitely use again

Seasoned car people who know their stuff. They were willing to explain an issue to that I didn't…read moreknow about so that I could understand why they did what they did. Very solid crew I'd say!

A greAny Port in a storm, this little, hole in the wallASE Mechanic garage is a diamod in through?yhread more

I came in on 12/15/25 for an oil change. On 12/16/25, my oil warning light came on, and by the…read moremorning of 12/17/25 my car would not start at all. I had the vehicle towed to a third-party mechanic for inspection, and they informed me that the oil drain plug was completely missing. As a result, all of the oil had leaked out and I had been driving with no oil. I immediately contacted Valvoline to explain the situation. Initially, they told me they would not be liable because I took the car to a third-party mechanic instead of bringing it back to them--even though the mechanic did not perform any repairs or hands-on work. After further discussion, they agreed to have the owner meet me at the mechanic's shop. It took about four hours and two follow-ups with the manager, Brett, for this to happen. Eventually, the owner, Rey, arrived and inspected my car. He said they would move the vehicle to another location and "get to the bottom of this." At that point, he seemed genuinely concerned and willing to help. A few days later, I stopped by to get an update on repair costs and next steps. I provided receipts for the towing fees and the oil change service, expecting a refund at the very least. The manager, Brett, told me they had reviewed the security footage and claimed there was nothing wrong with the oil change, stating it was done "perfectly." He then made inappropriate and unprofessional comments, suggesting hypothetical scenarios such as a "crazy ex" tampering with my vehicle. Another week passed with no communication from Valvoline--no updates, no next steps, and no proof of the alleged video footage. When I stopped by again to request a refund for the oil change, Brett informed me they would not be doing anything further because they believed they were not at fault. Once again, no video evidence was shown, and no one had proactively communicated this decision to me. Brett also continued to make remarks about a "crazy ex," which I found completely unacceptable. At minimum, they could have refunded the oil change, but they refused. I had a perfectly functioning car that is now a total loss. I strongly recommend that you do NOT come to this location. If Valvoline truly has video evidence of a "perfect oil change," I am open to seeing it. As of now, they have done nothing to demonstrate accountability, customer care, or that this situation was handled responsibly.

We have lived in Sanger a little over a year and have used Young Guns twice. They are amazing! The…read moreowner is way down to earth dude! And they are fairly priced!! Keep up the great work y'all

They have been closed for several years!!! Used to be a pretty good place to get work done.read more

No upselling friendly and fast! I have used Personal Touch for multiple vehicles now and have never…read morehad a bad experience.

I won't be back. I've been going to Personal Touch since they opened up over on Hundley Dr. That's…read morea long time. The place is under new management and you can tell. They have been out of my oil filter for a week. The previous owner, Mr Wheat: A. would not run out. B. would have gone across to Walmart and bought one. But I was informed Mr. Wheat no longer owns this place. You can tell. I've notice attitude problems the last few times I was in there, now I know why.