Excellent and fast service. Everyone is friendly and professional. They keep up with what I need…read morebut don't try to sell me anything I don't need. I wouldn' go anywhere else.

They cracked my oil pan. My wife took it back and said it's our valve cover gasket. After…read morecontinually adding oil a mechanic shop found the problem. Had to pay $549.00 and they still wouldn't admit their mistakes and lied about a recall but I'm too smart for that. They had cooperate call and had IASIAS GOMEZ continue to lie and offer me only half for repairs. Even though all the dates,pictures and a legitimate mechanic shop had the proof. I don't have high-priced attorneys but God sees all

Quick, efficient, quality service! My husband and I pulled in to have an oil change and windshield…read morewiper replacement...we were out in under 5 minutes. Not even enough time to let the hot chocolate they gave us cool down!

My car had an intermittent engine problem. Jerry took it for a test drive and it was perfect. I…read moreshow up a few minutes later, pay him for his efforts, step outside and the car will not start. I live out in the country and this my only vehicle. He and his mechanic set aside their plans, stay beyond their closing time and work on that car until it was repaired. I highly recommend this repair shop.

I have used Jerry since I moved to Longview for all my vehicles service needs. He runs a great shop…read moreand is always super friendly and honest. Would recommend to anyone.

For a chain auto-service-tire-etc company, this branch handles it!…read more They're worked on our auto's for nearly 10 years. Hardly ever gone wrong. Ask for Rex. He'll handle it. Top Shelf!

We bought 4 new tires a few months ago at Firestone in Longview. Our mechanic was replacing our…read morepads and rotors today, and on the rear passenger wheel, 3 of the lug nuts were seized and snapped off while attempting removal. In 50+ years of changing tires, I have never seen such an issue. Whoever it was at Firestone must have put on these lug nuts so tight that it caused them to seize on the threads. As a result, more expense for us. This is far from the first issue we have had with these "technicians" at Firestone Longview. They are careless clowns.

Been using ntb for 4 yrs for 3 vehicles, but loosing faith…read more Shop manager good & friendly, store manager unfriendly and incompetent-but last day of employment...hopefully new manager repairs costumer relations. Oil changes take minimum of 1 hr, and almost always forget to top off washer fluid...but open till 7 (that is convenient). Watch for hidden charges (like tire rotation fee during oil change when tires purchased in store) and shop hand laziness-check everything in place before leaving...large turnarounds, and it shows at times. Mostly used for convenience of long shop hours, and good tire prices. 50/50 average service shop..2.5 stars

Absolutely horrible customer service. I called ordered tires, had a conversation with the person…read morewho ordered tires Explaining that my rear pressure sensors were out but I had a set to replace them. He said to bring them and they would install them while putting tires on. I take off work to go get them put on and the woman that was in charge said they will not use my parts per "company policy". I called NTB on site and they said we have no such policy and she spoke to the woman in person and she still continued to argue and gripe about it. I will never come back to this place again. There is no customer service at all and they act like you are a burden when you're here trying to get work done.

I came to this specific location after the recommendation from 2 of my sisters. The price was…read morepretty average compared to anywhere else I have gotten an oil change but the service is above and beyond. They were quick while still being thorough and they are all very kind. I would absolutely recommend this location to anyone else looking to get an oil change.

Very good service. Always friendly and address the needs of the customer. The prices are fair. I…read morehave been a customer for years.

Don't get me started on them!! Hubby almost lost his engine because they tightened the drain plug…read moretoo tight and stripped the threads. Luckily he got his check engine light notice right next to crows automotive repair shop. Pulled right in. Crows said there was 0 oil in the engine, so he put in a new drain plug and put in new oil. It works fine. But with labor it was 186$ So hubby asked if their was an oil spot where he parks in our driveway. Sure enough. We never noticed. He contacted Valvoline and filed a dispute. They said they aren't liable for it because they said he should have taken it up there before he decided for a mechanic to look at it. So Valvoline wanted hubby to tow it up there. Ha! I doubt they'd even reimburse for that.. So all in all they denied everything and won't reimburse us. This isn't the 1st time. A year ago I lost my engine under carriage going down the highway. Turns out only 3 of 10 bolts were put in when Valvoline changed the oil. Read the fine print and it says they aren't liable for this. So I paid 100$ for a new under carriage and never went back. We thought we'd be good since the 2010 f150's have no under carriage then the oil plug thing happened. So yeah we will never ever ever go back to Valvoline. And PSA.. this is the Valvoline on the Spur next to the window tinting place.

Valvoline has some of the worst customer service I have ever seen. The first store that I went to…read morefor an inspection told me that the person that does their inspections was getting ready to leave early and was not willing to do the inspection at 2 pm. They also told me that there was no one else trained to do inspections. The next place that I went to broke my tail light by using a drill to tighten down a screw on a plastic light fixture in front of my eyes and proceeded to tell me that it was already that way. The store manager decided to take the side of the employee and told me that they have it on camera showing that he did not do the damage. So I requested to review this camera footage and when we reviewed the camera footage together there was no camera footage that even faced towards the back of the vehicle. The store manager then told me that there was nothing that he could do about it and said that I need to pay him for their services. I told him that I would not pay for the services until the light was fixed. He told me that they would not be fixing the light and if I refuse to pay for the service then they would call the cops. So the cops show up and we both gave our side of the story and the cops said this is a civil matter and they could not do anything for either of us. During this time I told them that I would be happy to pay for the services once my light was fixed. After the store manager talked to the area manager they final agreed to replace the light. At after a short time the area manager shows up and starts asking me questions about the problem and I told him everything that happened. He told me that he didn't believe me and said that he didn't like the fact that I would accuse his guys of lying. From that point he said that they were going to replace the light but I was no longer welcome back and he didn't want my future business. I told him that this was crazy, I have been doing business with them for years and I have church friends that work in several of their businesses in my local area. The area manager then decided to inspect the light fixture and said that he sees dirt in the crack and he know that it was already like that, I told him that there is a lot of dirt around the fixture and even some in the fixture and his guy was also handling the fixture. He told me that his guys would not shove mud in the crack and stormed off yelling to his entire shop, " IT WAS ALREADY LIKE THAT I SEE DIRT IN THE CRACK". I followed behind him and told him that this has to be the worst customer service that I have ever had. He said that they will call me when the light came in, I told asked him if I could get something in writing showing stating that they would be replacing the light. He then got upset and said so you are accusing me of lying to you now. I said no, I need something showing this to just have proof when I come back up here. So he took my service receipt and noted that they would be replacing my light fixture. I told him that if it would be easier for them I would be willing to install it my self when they get it in so they would not have to worry any additional accidents. He said that would be fine with him. A week later the light comes in and I proceed up there with my own screw driver in hand. When I arrived there I asked the same store manager if they will be installing the light or if they would like me to install the light. He said that the agreement was for me to and they are not going to be able to help in any way. He handed me the light fixture and I noticed that this was an old one that they must have gotten from a junk yard or something. I didn't say anything because it did not appear to have any damage but was a little cloudy and sun faded. I asked the store manager if he would mind watching me install it and make sure that it worked properly so there would be no false assumptions. He kindly agreed to do so, as I was removing the old one I struggled to turn the light fixture loose from the bulb. I asked if I could borrow some pliers and he said no he was not allowed to help me in anyway. I was a little mind blown from this commit but not entirely surprised. After struggling for some time I finally got it changed and it worked just fine with no problems. I hate that it ended up this way and being banned for something that the workers lied about doing is crazy. What ever happened to good customer service in our country. I know that there are people that try and take advantage of companies, but the fact that I have been coming to them for years with no complaints or problems should have been considered before telling me that they don't need or want my business.

I drive all the way from Winnsboro I really appreciate Lucas he always gets what no one else can!!!read more

Stripped out my oil drain plug. Stuck a temporary drain plug in. Then charged me over $100. I took…read moreit back to them. They accept no responsibility and put the same temporary drain plug back in it. The Big 5 service center on E. Marshall Ave. was superb on fixing the situation. They said clearly the other service center was at fault. They replaced the old drain plug with the right one and said to bring it back if anything else takes place. I still give the Loop 281 store a 1 because they are no longer recommended by me. The E. Marshall Ave. one definitely is!