I have only used Pennzoil motor oil in my vehicles for over 35 years. However, Valvoline Instant…read moreOil Change is an approved vendor through my fleet company. The only place that is approved that sells Pennzoil isn't that close to my home and is inconvenient. If I'm 100% honest, I get tired of receiving nasty emails when I go to a place that is on an unapproved list just to get Pennzoil. With that being said, this location may have sealed the deal. VIOC was on top of it. First of all, they allowed me to stay in my car (1 star). They typically get me in and out within 15 minutes (2 star). Most of the employees are very courteous (3 star). Most importantly, they do not try to sell me unneeded maintenance. They follow the guidelines recommended by the manufacturer. I'm typically on top of my car maintenance, even if it is a fleet vehicle. I don't like being upsold when I know for a fact it doesn't need a replacement filter or another item. They didn't do that (4 star). The only reason I did not give them a fifth star is because they do not vacuum the vehicle or clean the windows. I am very pleased with the service I received at VIOC. At least in my fleet vehicle, I will keep coming back.

I took my car to this location nine weeks ago for an oil change and ever since, my car has been…read moreleaking oil. I've taken it back up there twice, and I had to file a claim to which the area manager flat out lied and said that this was being taken care of, and he had spoken to me. I had never heard his name until the customer service rep told me when I had to call because no one had reached out to me in over eight days after I filed a claim. I want my money back and I want my car fixed and I'm having to get an attorney to get both done. The manager wasn't even there the second time I took it back because he was at someone's house fixing their car. Stay away from Valvoline altogether. Just getting your money back is an act of God and getting your car fixed is impossible.

Took Jeep in for a death wobble and they fixed me right up! Car was there a couple days due to part…read moreordering (stabilizer bar) but they keep you posted so you know what to expect. Reasonable, responsive and just really nice folks. Highly recommend!

Holly and the team were extremely communicative, considerate, and timely. Talk about a local gem!…read more I requested service on my suspension work through the app and she was able to respond quickly and even order the parts. It's so refreshing to have honest work being done in the area! I got my struts replaced here, and left extremely satisfied with the work and price. Definitely would recommend this team if you need quality work done. I'll be back when it's time to do my shocks, or really anything that's in their scope of service. Thank you so much!

Amazing service!Helped me diagnose my problems and gave me great advice! I would highly reccommendread more

Kind, helpful, quality, fair pricing... Can't ask for more! Have taken several cars there and…read morehave never been surprised or disappointed.

They were quick and investigated the issue and brought quick resolution. I had my car back in less…read morethan a day and it did not cost me an arm and a leg. Great courteous service.

Clean professional honest service Long time Galveston…read moreCompany that will not sell you service you don't need. People in the know, know Galveston Automotive.

Veteran-owned franchise with outstanding service. We've been taking both of our vehicles there…read moresince shortly after they opened and have consistently been pleased! There's also never a long wait.

I went to this place because my husband is a veteran and it is veteran owned and it has good…read morereviews. I rolled in with my son's truck, and asked for an oil change and tire rotation. I waited for it to be serviced and towards the end, the technician came to me and said everything looks good, but he recommends a radiator flush and brake fluid flush, that the radiator fluid was low and evaporating so he topped it off and that could use a flush, and the brake fluid was green and it should be clear, so I'd need to get that flushed, too. He quoted the prices for those services on my receipt and I paid for what I thought was an oil change and a tire rotation, and I left. My son drove his truck the next day and said the tires weren't rotated. I looked at the receipt, and sure enough, I wasn't charged for a tire rotation. I looked closer at the receipt and it said front tires were at 35 and the rear tires were at 35. When I went to check the TP all tires were at 32, minus the front left that has a slow leak, it was at 29. The heck? These guys didn't even check the tires like the receipt said they did, much less rotate them (which has to be done at the 5 and 0 and the truck was at a 0- Hello??? Standard service at this milage AND I requested that it be done.) I called to let them know this morning what the deal was with the tires, and what the receipt said about the TP and they said they'd do better next time. My husband was doubting that the two flushes needed to be done, so he checked and found that the brake fluid was clear, not green like I was told, and the radiator fluid looks fine. According to a quick google search, radiator fluid should be flushed every 30-50k miles... The truck is at 70k and was incredibly well taken care of by my son's grandfather before he passed it on to my son. We had the tires replaced at Discount Tires this afternoon because the tread was to that point, but these guys missed it. I'm not sure where all the good reviews are coming from, but we definitely won't be returning because they didn't do the requested service, tried to upsell services, and put my son back in a vehicle that wasn't safe. Steer clear of this place.

Dwaynes's Auto Express is the best! Everyone here is friendly, responsive, and reliable. Service…read moretoday was quick and efficient. I got my inspection sticker value on point. This business is community driven and they give back to the community as well. I recommend this business whole heartedly.

Jermaine was awesome. Although he couldn't help me with my issue he was very nice and very…read moreknowledgeable. I will definitely go back for other services

I had a issue with not being told TOTAL price upfront. I contacted Lee the manager, she was…read morewonderful in resolving the issue. Just a word of advice ( get total cost upfront at any oil change company)

I went in for a oil change and the service was fast I give big kuddos to Kiki Lee. she helped me…read moreout a lot and very professional. The whole team was great and fast.

I normally have a great experience coming to this place I've been taking a couple of my vehicles…read moreincluding of work vehicle to this location but today for some odd reason just the guys just had a bad attitude as if they were PMSing. Very short with me didn't really explain a whole lot just handed me where her seat and didn't even tell me if it was okay to leave.

I had several issues with my car, and they fixed every one of them. They explained everything to me…read moreupfront.

Very pleasant staff. Didn't try to upsell me on everything. I felt they were being honest in their…read moreappraisal. I've been to multiple locations so they have all my records, which is convenient. It's not cheap, but they get the work done quickly, which is also important to me.

Service request not completed, did not change oil filter. Tech was too lazy to remove two bolts on…read morethe filter cover. Employees DoNot honor coupons from web site.

Wouldn't bring your vehicles here at all due to charging services without prior approved request!…read moreCustomer service skills are at a minimum and you're better off going to an express location like Take5 or Valvoline.

Wife took her vehicle for oil change and she was informed she needs to add coolant, flush brake…read morefluid, and replace rear brake pads. She told them she has a husband and I was informed. Added 1 quart of coolant, checked brake fluid (tea color), and bought brake pads. Once I removed the tires, I noticed at least 1/2 life on brake pads. Wasted my time with their inaccurate suggestion. Glad she had a husband, or she would have paid a premium price to replace pads that didn't need to be replaced.