I cannot say enough great things about this shop. But I will try my best to express it…read more I got into an accident in the end of January of this year. I was scrambling to pick a place to have it repaired. I found that this shop was a preferred place of repair. Called to schedule rental coverage and to bring my car. However, the rental place that booked me the day I was supposed to drop it off said they had no rentals. Was absolutely gutted. However, Morgan from Auto Park jumped in, found me another place for a rental and saved the day. In addition, the owner of the shop was amazing and truly honest about every aspect of the repairs. Even during two Noreasters, they were able to repair it in a timely manner regardless. They are great people who care about their customers. Kudos!!!!!

I know zero about cars, I know nothing about Worcester, and I selected Auto Park strictly on the…read morebasis of Yelp reviews. I can see exactly why they were unanimously 5-star. The owner, Andrew, inspected a car I am thinking of purchasing sight-unseen--something I felt apprehensive about until I got his report. He clearly did a thorough check and gave me the confidence I needed to feel great about the deal. Discovering a seasoned, honest mechanic is a real find for those like myself who must rely completely on their word. I only wish they would open a location nearer to me in the Western suburbs so I could service my car with this garage.

I had an absolutely horrible experience with this company. On March 13, I called to make an…read moreappointment for auto detailing. I spoke with Josh, president and owner of the company, and we were about to confirm an appointment for the following weekend when we got disconnected. I tried calling back multiple times, but I got no answer. So I tried texting to confirm the appointment for March 19, and I received a return text from Josh confirming that date. Then on March 14, I received a text message from Josh saying Saturday was not good after all and could I do either Thursday or Friday. He said he was "open all day and evening both days." I responded that I could do Thursday, anytime 5:30 or later. I never heard back, so on Thursday morning sent a text message to confirm; he texted back saying that that afternoon wouldn't work because there was a chance of rain. Fine. So we rescheduled for Tuesday, March 22 at 5:30pm. I left work early on March 22 to make the appointment; at 5:40 there's no sign of Josh. At 5:56, he calls me saying that one of his employees was in an accident with one of his trucks and the police called him and he was in West Springfield dealing with it. He was really apologetic, he assured me that this was not the norm for him, and told me he would make it up to me by doing extra detailing on my car.. I felt bad for him, and I told him "no problem, these things happen." We made an appointment for Thursday, March 24 at 4:30 p.m. (I told him I would leave work extra early because he had indicated it would be difficult for him to complete the job before dark). So Thursday afternoon I leave work, and as I'm leaving I see a text message from Josh that says, "I have bad news we had to cut Groupon off for pretty much lying and robbing us blind I can honor the sale price of 109 but can't redeem Groupon vouchers anymore." (I had a Groupon for the service). Since I was already on my way home, I figured I would just wait until Josh arrived at my house to discuss the Groupon/payment issue. 4:30 comes and goes, no Josh. I wait about ten minutes, still nothing, so I call to find out what's going on. He says that he's not honoring Groupon vouchers due to a dispute he has with Groupon; I suggested to him that if he has a problem with Groupon, or if he felt Groupon had misrepresented something to him, that's between him and Groupon. He continued to complain about Groupon and was adamant that he would not honor the Groupon voucher, so I asked if he could come do an interior-only detail for a discounted cash price (in light of the fact that the Groupon had already been purchased months ago). He said he would do that, but he was at a relative's house in East Longmeadow and would come over as soon as he could. I asked why he was in East Longmeadow at 4:45 when we had a 4:30 appointment in Springfield. Basically, he had unilaterally - and without telling me - decided to cancel our appointment due to the Groupon issue. But since I really wanted to get my car detailed, I said fine, please come over as soon as you can. He said he would, and told me he would call when he was on his way. And I waited around the entire evening, and....he never showed up. Nor did he even text or call to let me know he wasn't coming. In fact, I still haven't heard from him. Frustrated by this experience, I posted the following review on the business' Facebook page, which solicits reviews: "Awful customer service. Josh may do a good job on auto detailing, but I wouldn't know since I can't get him to show up for an appointment. There have been multiple last-minute reschedules and then last night just a complete no-show, without even a text or phone call to let me know he wasn't coming. I'll be taking my business elsewhere." A few days after posting my review, I received a message from Facebook stating that Facebook removed my post because it didn't follow Facebook's community standards. I don't see how that review was objectionable in any way, but I suspect Josh reported the review to Facebook and asked for it to be removed. So I decided to post a more complete review here where the company's owner won't be able to censor me.

From the owner: We have been new Englands premier mobile detailing service and have been through it all we are…read morealways here for customers first.

Kind folks who did great work. They cleaned an ancient and beloved braided rug and a (newer but no…read moreless beloved) large sheepskin for me, both of which had been much with the doggos and smelled less than beloved. So grateful for their work! Would absolutely recommend and will definitely be a repeat customer. Thanks, Camelot!

Look elsewhere! Not sure they did more than vacuum the rug, it came back the same as it went…read morein...and it was $$$$ Plus the customer service was terrible as another customer has found. So nothing good to say at all here.

I have worked with Phil for many years now, not only is he a stand up guy, he is also a supporter…read moreof local car Events in New England. I dropped of a customers Porsche to get some front end damage repaired. He gave a honest estimate and repaired the damage in a timely matter. He was in communication with me every step of the way which really meant a lot.. if you ever need bodywork on your vehicle I would highly recommend you to call Phil.

Have brought my TSX, GT500, Explorer, and Taurus to Sansossio in the past…read more All of which have come out detailed, clean, and with FLAWLESS WORK! The same can't be said for other area body shops. There are always alot of high-end cars at the shop, you know that if they're bringing their cars, the place does good work. There were 3 BMW M3's, a BMW M5, and Ferrari 355, a Porsche 911 Turbo, a Dodge Viper, amongst others Mercedes and Audis. Great shop!

We do a great job especially for an under blast job. I needed to put a trailer hitch on my Honda…read moreand I went through there and when I got to U-Haul, they said the underside was clean and easy to work on. They thanked me.

I like coming here and my auto mechanic does too, and what I mean by that is the wash does a great…read morejob cleaning under my car especially when it's all muddy from the farm I help out at. As for what you can see, I feel the wash does a great job getting all the dirt and gunk off your car. My rims especially look much better and make me realize I need to hand wash the in between parts more often in the summer. Summertime if you prolong your washing the bug residue can still be found but for the most part the high powered sprayers does a good job. You have three bays to choose from, two of them are now automatic touch-less washes (middle bay the newest) and one self wash. Like any wash you have your options ranging from $9 to &16 unless you do the self bay which I have never done. The dryer doesn't completely dry your car but I like to get out anyways and give it a wipe down. One downside in my opinion is when you get the wash, crossing the street can be painful! Rush hour traffic is a nightmare and you will be better going around the block than crossing. All in all I much rather spend my money here or in my own driveway than give the Golden Nozzle any more of my money. Tired of the lines, the surface scratches and the employees sending cars one after another and bumping into one another in the wash. I'm all set with that.