DO NOT COME HERE. DO NOT TRUST THESE RATS WITH YOUR VEHICLE. Went in for a frame patch and while…read morethe work was completed sub par, they damaged the roof, tried to cover it up with tape and denied any responsibility and threatened/discouraged to fight any legal action. Very slimy establishment and only in it to scam and get as much money from unsuspecting victims. Little to zero paper trial and no contract to sign when submitting a vehicle in for service. Unprofessional and will hope nobody else falls for their trap. There are plenty of other reputable shops to care for you.

It's been a few months since we left our truck at this crap hole. Check your mileage if you are…read morecrazy enough to let them touch your truck! They kept finding more and more reasons to keep my vehicle and it had just under 100 miles driven! I think they used my truck like it was theirs! Very good at twisting it so everything is your fault. I can see why the chick isn't there anymore. Shop smelled like weed. Not who you want working on your truck and your safety! It's just the convict Les and some dumb kid. The chick isn't there anymore. and NOT "woman owned".

Excellent auto body repair and paint. Painted a classic black metallic paint Jaguar repairing two…read morecreases in a rear fender replacing and repainting tge bumper. Black metallic paint is difficult to match especially if paint is faded. Father and son team recommended by my Insurer.. A 1 repair work. You would not know the car was repaired. Excellent Customer Service always courteous and accommodating or helpful. 5 Stars!

Steve did a great job on my Lexus, and did it in a timely manner! The crew here do some quality…read morework at a fair price! A+++

I have been going to Rick's for years and have always been happy with their services. It is a…read morefriendly environment, and the staff is consistently courteous and professional. I highly recommend them! I been taking my daughter and her friendls vehicles there also. If I'm in Killeen area I will pay extra to tow my vehicle to his shop.

All I can say is wow! Rick's Auto Body truly is one of the most conscientious customer service…read moreoriented company's I've ever dealt with! From the meet and greet by Jasmine at the front desk; Susan and Lisa who professionally piloted my service experience from drop off, interim progress report to final pick up, this was an adsolutely stellar 200% satisfactory experience! I was concerned at first by an initial 2.5 week pick up estimate for completion. I was called Tuesday of this week and told that my car would be ready for pick up today which which was less than a week after dropping it off last Thursday. They did tell me at first they would do everything possible to get the car back to me as soon as possible but parts deliveries can be unpredictable; hence, the original long lead time. They under promised but over delivered big time.They even detailed my car prior to pickup. Rick's is a first class company and an absolute pleasure to do business with. Folks do not think twice about Rick's Autobody if you have a need as these folks are rewriting the book on customer service and prompt professional beautiful body work...!!!

The staff here are very friendly yet professional. I am very impressed at the paint job they did on…read moremy car. These people are highly commendable!

i was just at johns collision center, I was completely satisfied with my repairs, I felt the staff…read morewas very professional, my car was done on time, and my automobile looked like it did before the wreck, I couldn't be more pleased with the service and professional workmanship of their employees. I would definitely recommend them .

They were just fabulous. Got me in quickly, price was lower than estimate and I got the best water…read morebottle I travel the world with!

My front bumper got dented after a small collision, and 1812 was able to see me in about a week…read more The repair itself--replacing the front bumper--took only 2 days, and they made the process so easy for me, from scheduling a repair to arranging a car rental to communicating updates. But even before the repair, Chris kindly made a couple adjustments to make sure my car was safe to drive between then and the repair appointment. The service was also wonderful. Peggy and her family are so kind. I'd definitely come back here to service my car.

Keinath Auto Body repaired damage to the door of my Equinox. The team did an outstanding job and…read morethe car looks amazing, inside and outside ! Their work is impeccable and the customer service is outstanding. They helped me every step of the way. I whole heartedly recommend Keinath Auto Body!!!

I had purchased my brand new Ram 1500 limited and had it for 3 months. Well someone (luckily, he…read moreleft me a note) backed into my truck and needed to have my truck fixed. I called the shop and met Al Keinath that day. I showed him the damage and he said he would schedule the work when he was ready to take me in. First of all, I have never had anyone who told me to wait just endure the work would be satisfactory to the person's standards. Wow, what a refreshing way to let your customers know that the work will be done properly. I got my truck back and it is perfect as the day I picked it up. Al, his wife and the guys who work here are all professionals. No BS here, this shop is top notch and I would recommend it to anyone looking for quality and high standard work. Thanks Keinath Auto Body!

My sisters truck went into their shop and took nearly 9 weeks to complete. Her expectations from…read morethe start were addressed and noted. Myself and her were told we could always stop by and check the work. We knew what work needed to be done, and should be done. We asked for one particular guy to do metal work since the firewall was rotting away because of rust. Because of the work being asked to do the owner could not give an accurate estimate and would present a final bill upon completion. Karen along with her father were kept informed about expectations as the job went along. As the work started to begin, communication within the shop dropped off between workers and Ron the production manager. My sister kept going up to check on the job, any concerns, and if there was a problem, keep heading things in the right direction. Along the lines the worker got metal in his eye supposedly wearing a full face shield for protection. They took our request for this worker to perform the metal work and turned it into assigning all work to him, but pulling him off the job frequently to do other projects. So, when he was injured, work stopped on the vehicle though other work could've been performed in his absence. When work did resume my sister and I regularly checked on her vehicle to make sure everybody was still on the same page. My sister pressed for a rental seeing how they weren't meeting their end of the bargain and the owner gave her an attitude. One week near the end we went in, wanted to cover any last minute details that may have been missed seeing how from the start Karen took notes of the work needing to be done. I went in the next week to verify some miscommunication on work and Karen became defensive and gave me an attitude about us always up there, though we could come anytime and check the vehicle out. She claimed we were nit picking her guys and their work, but when your paying for a job, you want it to come out good. I recently did a final inspection for my sister and found incomplete work on the vehicle, they hadn't done a pre-fit of some parts before final assembly, from sandblasting, the motor was covered with a layer of sand, missed applying adhesive tape to a fender flare, and made improvisions without consulting with us. My sister made these concerns to Karen, was told to bring the truck back, but seeing the aggravation we were put through, I can perform these tasks myself. So, in the end, we have been banned from her shop.

The initial estimate done by the female owner came in at $1400, once the tech looked at it, the…read moreprice went up to 2000. They also replaced my headlight with the cheaper version that doesn't have the LED lights. So either they checked and saw that the lights weren't the same and didn't care or didn't bother to check at all. They eventually replaced it but still. Wouldn't recommend. Poor attention to detail.

I called in this afternoon 11/17/23 for a quick question and was blatantly ignored by the…read morereceptionist. Another customer walked in and she told me that she is "busy" and has no time for questions. VERY RUDE ! take your vehicles elsewhere !!

Best Body shop in this area ! Family owned and operated. Personal service. Handled my claim for me…read more Very friendly! Highly recommended! Did beautiful work on my new car !