I was in the store on Dec 31st. The clerk in the shoe dept was friendly and helpful. She helped me…read morewith numerous shoes and never rushed me. Then I went to lingerie and asked a question about the style of a camisole and what women wear under thin straps. The clerk said whatever women want and walked off. Then I proceeded to the dept selling nylons. There were two clerks talking to each other. I asked what the letters meant for sizing. The clerk told me she doesn't have the sizes memorized and I needed to look it up myself. There are so few choices for quality clothes and shoes in this town. Its too bad the staffing doesn't have the skills or training to make the shopping experience pleasant.

Poor customer service. Lots of runaround. Poor management with no power to fix issues. Corporate…read moreoffice is a waste of time. If you have a complaint you have to use feedback link and send a message. Very inefficient and seemingly waste of a person's time.

This is the best place to get the newest softest stuff. Love the customer service too. Awesome vibe.read more

Diane at the barber area is not someone to use for haircuts. She left before my son could get a…read morehaircut saying due to us running late she had somewhere else to be. That she made a special trip just for us. Unsure why it would be a special trip if she offered to make an appt and also offered times 1:30 & 2pm. She left at 1:50pm. Unfortunate. Scott however is amazing at this location but wasn't available. I would only recommend him.

What happened to my favorite manager? (I now know, as I encountered him at Ross on River Road, but…read morehe was too busy to talk to, so I was left wondering why he changed stores and why the corporate powers at Kohl's did not fight to keep him? He was all about the customers and making everyone's shopping experience wonderful. When things got too busy for cashiers to handle, he would always jump on a register or help fold clothes and put them in a bag, engaging with his staff and his shoppers in a friendly and jovial way.) I will not mention his name (as, honestly, I can't remember it), but I do remember the many times over the years when he made my shopping experience incredible. He would add a small percentage off my purchase price when I was spending hundreds and there were no advertised deals in the works. He recognized me and always stopped to say hello or to tell me how good it was to see me. So, as everyone who knows me knows, last year I was having a problem with my 90-year-old mother walking away from my house whenever I was preoccupied. She would leave her phone at home, so there was no way I could locate her. And, my mom's attention span was quickly fading. She intended to do something, but found herself wandering off somewhere else or simply getting lost. There were times when I would have to deny her another Dr. Pepper because her kidney doctor recommended she cut it from her diet completely until her levels were up. I would give her Arrowhead water and she would complain and start spitting it out like IT was poison, then she would grab a few dollars and head off to the gas station up the street when I wasn't looking. But sometimes she lost her way, and it often took police officers to help me find her. On the day the Kohl's manager phoned me, my mom was lost again. The police had already visited the house of the kind lady who had offered her companionship when she passed by there on her way to and from Wal-Mart on a hot summer day. No one at the barber shop had seen her cross Telegraph Street, and she did not go to the library or stop for a visit at her dog's groomers. I was frantic long before I received the call. As we now live in the day and age of AI and cellphones, storing numbers in our heads is a practice long disused and forgotten. I had intended to put a tracking device in my mom's shoes, but I had not done it yet. What if she had fallen in a ditch? What if she had collapsed somewhere from heat exhaustion? All sorts of bad scenarios ran through my mind. The Kohl's manager said he recognized my mother as my frequent companion and shopping buddy. He had approached her as she seemed exhausted and confused. He took her to the back of the store and sat her in a comfy chair, and he brought her a bottle of water. She tried to give him the $20 she was carrying, but he refused to take it and told her to put it in her pocket until she found something she wanted to buy. Then he asked her where I was. She said she didn't know. He asked if she would tell him my name so I could come get her, but my phone number is unlisted. Then, he figured out an ingenious way to reconnect us. He typed my name into the Kohl's membership database and poof -- there I was! He was so incredibly nice, and he explained that he and his wife had been going through similar problems with some of their aged loved ones. So, whenever he saw us shopping together after that, he would approach my mom and make her feel important and comfortable. There is no better customer relations than that! So, needless to say, I have been disappointed to not see my favorite manager in Kohl's for a while, and it seems like many of the staff have been replaced by a class of teenagers expecting a good grade just for showing up. When I asked about a special wallet I typically purchase there, I was told where the wallets were located. I said that I knew where they were, but I was wondering when they might expect their next shipment (as I had purchased the purse and was waiting for the matching wallet to use it). "Well, that's what we've got," I was curtly told. I could go on and on about the unfriendly and clueless employees that work there now. I used to shop there a lot, but now I only go in when I need something specifically that I can't find elsewhere. Upon leaving Kohl's on my last visit, I had to realign my senses when I came to the new checkout lanes, as I thought I had been transported over to T.J. Maxx. They also seemed to have kidnapped their unfriendly staff.

I am not happy with how Kohl's operates. The company offers Kohls cash if you spend $50+. You buy…read moresomething with the Kohl's cash and maybe you change your mind on your initial purchase. Guess what? They penalize you by taking the money from your initial purchase amount. If the customer is planning on still buying the same amount of the initial purchase amount, but changes their mind on what they actually want, they shouldn't have their money taken away.

Adrians was amazing. Very friendly and great customer service. Super reasonable prices for what you…read moreget. Had a couple suits altered as well as bought shirts and suits with them. Will definitely be back for all of my suit needs.

This past weekend, our son was married and we got all of the tuxes through Will at Adrians. What a…read moregreat experience that was. Wil who had previously taken all of the measurements, was absolutely slammed with customers when we walked in to pick up the tuxes but he acknowledged us right away and went above and beyond what was expected to make sure we were taken care of. I would recommend anyone needing Adrian's services to go in and ask for Wil, you will be impressed!

Cool stuff, wanted to try on before I buy, but fitting room closed. ... So no buy! They might have…read moremore business if the fitting room was open.

This is a horrible store. I was leaving on a trip to Arizona. Came in to purchase a couple of…read moreblouses. Found a style I loved, so I purchased three of them in different colors. I did not get a receipt because I tried one on and it fit wonderfully. Brought them home, took off tags to iron and found the white one with an atrocious body order. It had been worn. I brought it back to return it and they would not give me a refund or even a credit to go towards a purchase. They said it's not necessarily that you don't have a receipt, It's just that we cannot take it back because it's not being returned in a new condition. I could not believe it! This is the way I purchased it and they would not let me return it or exchange it. Unbelievable! Horrible customer service. I do not like this location and I will never shop this store again.

The store manager was awful to deal with. She doesn't know anything about ADA or Civil Rights Act…read moreof 1964. Just because someone looks fine on the outside doesn't mean they are! I feel bad for the other employees that work there, as this lady walked around screaming and yelling at them.

This was a very well put together store. Everything was in order and easy to find. The customer…read moreservice was absolutely fantastic!! We are from Tupelo, MS and they have nothing like this. Now that we have established sizes, I will be ordering my jeans from them. Thank you very much!!

Adrian's is my go to place for suits and tailoring. Recently, I had a rush tailoring job that I…read moreneeded done in a week. Cali (sorry if I spelled it wrong!) stayed over an hour late just to accommodate me for the measurements. Way above and beyond. That coupled with the fact that the tailoring was very affordable. You guys rock!

They helped me get two suits for my nephews they made alterations quickly for me. They help my…read morefamily in a time of need thank you guys.