I have long thought Big 5 is underrated. If you want good sports gear for far less than the…read morecompetitors it's a great place. It's not the nicest cleanest nicest store in the world and while helpful the staff isn't the most amazing. But if they have what you need you can't beat the price.

Good part: a lot of goods and products…read more Bad part: a men's Fila brand pair of shoes has bed quality. It broke into a hole after 6 months. One male guy in charge of taking out shoes for customers lies to me (right after realizing that I am trying to get a compensation for the broken shoes). Never go back to this store anymore.

My husband has been in work out mode and "play it again sports " has been so helpful guiding us and…read morefinding all the things he's needed to get started. Everyone in the store is happy and knowledgeable and takes the time to find out what ur work out goals are. Large selection of new and used and very reasonable prices Thx again for the on going support

stupid us; we paid $599 for a bike Merach and Amazon are selling for $379. bike is fineread more

Imagine REI and Marshalls had a wild night together and nine months later, out popped Sports…read moreBasement. It's enormous -- the kind of enormous where you half-expect to find a lost civilization in the camping section. And somehow they have everything. Outdoor gear, bike shop, rentals for basically any activity you've ever considered trying drunk at a party, lift ticket discounts... if it involves fresh air and mild suffering, they've got you covered. Now let's talk about the Basementeers membership, because it deserves its own paragraph. Twenty-five dollars. Once. For life. That's not a typo. For the price of a mediocre cocktail, you get 10% off forever, plus occasional 20% Friends & Family discounts. I've made worse financial decisions in the same afternoon. The staff is friendly, knowledgeable, and seemingly immune to the judgment you'd deserve for asking "what's the difference between hiking and walking." Basically: go. Join. Buy things. Touch grass -- they sell gear for that too.

Improvement yes! This review is about the Pre loved used gear section of the store in Santa Rosa. I…read morewould say this is for corporate, who is making the decision on the amount of credit someone receives for their trade in. I have been trading in with the Preloved department for 5 years. I like the program because the items don't end up in the landfill and someone else can use a perfectly good item. I used to love trading in and the credit was 25 to 30%, then it went to 20% then it went to 10% and now 5% for street items. I do understand camping gear is more than 5%, not much more. I would really hate to see that section go under and not be used the way it was intended, when the program was created. I imagine fewer people are bringing items when they only receive 5% on street items. I brought a street item in, which was a very nice new woman's backpack, with the tags, for $65 not including tax. I received $3.25 trade-in, that's 5%. The down grade is very disappointing. The profits could be shared, the store credit ends up going back into the store. Good luck, maintaining this section due to policies. Please reevaluate before it's too late, check for decline.

Diana the cashier, she was so sweet! So was the gentleman greeting at the door…read more What I loved about my shopping experience today was the fact that I recently got back into the gym after 9 long years of giving up. We came in wanting a pair of Gym gloves for my husband & myself wanted a bar mat & ankle supports (which I've never used before) until she said don't give up everything is new to you. Try these next few steps to help you in your journey. I felt her being genuine with me and not just trying to sell me another item. Thanks again.

These guys are jerks. Wife mistakenly bought football cleats on clearance, not realizing there's a…read moredifference between soccer and football. She brought it back less that 24 hours later and they refused to exchange or refund. Could have done the right thing, but hid behind inflexible policy. Hope it was worth it jerks, you lost our business for good. We'll never shop at a Dick's again. The name is apropos, they are dicks.

While not the largest REI store, it fits the bill for what you may need…read more While REI is known to be quite expensive, they excel in their inventory and customer service. Never had an issue at this location and enjoy their yearly sales to grab items I've bookmarked. Location is also quite nice as there are other stores nearby for other goods if needed. I'd give this location a solid B to be honest.

Look if you have alot of money and want name brand overpriced equipment, by all means this is your…read moreplace. I bought some hiking shoes and the staff was extremely unhelpful. Also the guy at the cash register kept trying to talk me into membership and had major attitude when I declined, multiple times. He was extremely pushy and just plain rude. If I didn't need the boots for an upcoming hike, I would've left them and walked out. He was extremely dismissive, took my money and turned his back on me. I guess me declining membership was personal for him? Anyway, I found Sportman's warehouse in Rhonert Park that I will be shopping at from now on.

Great store with staff that is always ready to help, it may get busy and take a but more time but…read morethe quality of the quality of the products and the great staff is awesome.

I had a very frustrating experience with Sportsman's Warehouse in Rohnert Park…read more I placed an online order that showed an estimated delivery date of June 11, 2026. The next day, I checked the website and saw the exact item was available in store. I called the Rohnert Park location and asked if they could simply switch my online order to the inventory they had in store so I could start my 10 day waiting period sooner without having to cancel and reorder. I was told that would not be a problem and that I could come into the store and begin the paperwork. After driving to the store and waiting about 45 minutes, I was told something completely different. They said I would have to cancel my online order and place a brand new order for the one they had in stock. That was not what I was told on the phone. I declined because my original online order included a $120 Sezzle promotion that reduced my total cost. Canceling and reordering would have meant losing that discount. I left the store disappointed and decided I would just wait for my original order to arrive. What really made this situation unacceptable was what happened afterward. The same day, someone from the store contacted customer service regarding my order. Then today, I received confirmation that my online order had been canceled even though I never authorized anyone to cancel it. WTF? Why would anyone cancel a customer's order without their permission, especially when they did not even process the in store purchase I originally came in for? I specifically chose to keep my online order because I did not want to lose the $120 promotion. I wasted time driving to the store, waited nearly an hour, was given conflicting information, and now my order has been canceled without my consent. This entire experience has been incredibly frustrating and reflects a serious lack of communication and customer service.

I have been a loyal shopper Sonoma Outfitters since 2017. They stock everything I need, from…read morequality hiking shoes, to water proof rain gear. And all at competitive prices. On a recent gift hunting trip, I walked into a nearby shop to pickup a birthday present for my wife. I found exactly what I was looking for, however I not a single store associate would even acknowledge my presence. I then thought to myself, "I wonder if Sonoma Outfitters would these?" Sure enough they did and had other options as well. And of course, a salesperson helped me navigate through my decision and took the time to answer my every question. I love this store and hope they remain part of our community for decades to come.

if i could give ZERO STARS I ABSOLUTELY WOULD. my boyfriend and i came in here today to browse and…read morewhen we walked in none of the cashiers/associates greeted us or even acknowledged us. as we continued browsing i noticed one of the associates kept going back and forth and staring at my boyfriend (my boyfriend happens to be black and he happened to be only black person in the store) and that made me feel uncomfortable because i genuinely wanted to buy myself something but the way the employees made me and my boyfriend feel left a distaste in my mouth. please train your staff to be more welcoming towards customers and to stop assuming any person of color that comes in is going to steal something.

I wouldn't even give this place 1 star but have no choice I do not recommend this place at all. All…read moreI wanted to do was Exchange my husband Father's Day gift for a black jersey it's not like they losing business with a dam Exchange and they guys attitude about it was horrible customer service do not go here your better off going to Dicks sporting goods or other sports store never going back this is a bull shit place

Bought my husband a shirt for Christmas. Specifically asked about the return policy because this…read morewas a gift and we were traveling. When I return to the store on January 4, well within when I was told I could return the item, the manager refused to honor what his employee had told me regarding holiday returns. Shocked that these ridiculous, deceptive practices still exist in retail today.

Staff was friendly and welcoming. They answered all of our questions and explained everything to…read moreus. Highly recommended this spot. They drop off and pick up the kayaks, can also drive you/pick you up from the beach. We kayak 5 miles (drop off to pick up) and we got a ride back to our car. It's just a beautiful place to kayak, the water is warm and it's just such a beautiful place. A must to do!!

Stopped in here because I had my rod and reel, but realized I was completely missing my spinners…read moreand tackle. I'm usually a surf fisherman, so river fishing is pretty new to me. I ended up asking the owner for some advice on how to get started in the local waters. He was incredibly helpful- not only did he recommend a specific spoon spinner, but he even took the time to show me the best way to cast and retrieve it for the river. This place is definitely a local gem. Whether you're a regular or you're like me and somehow managed to leave your tackle box at home, it's a great spot to drop by. Great service and even better advice!