I had such a wonderful experience today getting help with my cabinets, thanks to Wise, the store…read morerepresentative who assisted me. Wise demonstrated a level of professionalism that is truly refreshing to see. He reminded me what a great businessperson should be. That is, kind, understanding, approachable, and genuinely attentive. He took the time to listen to what I was looking for and made sure he understood my needs. From start to finish, the entire experience was seamless, easygoing, and enjoyable. His amazing people skills and willingness to help made what could have been a stressful process feel simple and memorable. I highly recommend Wise (10 out of 10), and East Star, through and through! He absolutely deserves and more. If you're looking for someone knowledgeable, professional, and genuinely great to work with, ask for Wise!

My contractor recommended them but I left pretty unimpressed and went elsewhere. The cabinet price…read morethey quoted me ended up being at least a couple thousand more than the place I ended up choosing and they were not as nice either (the East Star ones were particle board while the other ones were wood, the other ones were soft close which these were not, my actual layout ended up having almost entirely drawers on the base cabinets which wasn't included in the East Star price and so it would have been even higher than the quote they gave me, and so on). I was also looking for countertops and their options left a lot to be desired. They were maybe slightly cheaper than the other place ($40 difference for a standard countertop size of 110" by 26") but way less options and didn't look as nice. Mostly they were just not that helpful and I also didn't love their selections. I left searching for other options pretty quickly. I think one reason to maybe come here is the prices but in my experience even those were higher and the quality and selection were worse. In addition, ideally you want someone who can actually help you figure out a layout and make you feel like you want to shop there and I didn't get that sense. Maybe I just had a bad experience but even though I came in having some idea of what I wanted, I definitely did not get the vibe that this was where I would find it.

I had an amazing experience with new art! I worked closely with Annie who helped me with all my…read moreneeds. She's extremely thorough and knowledgable about everything bath and kitchen related. It's impressive. She's also really helpful and not pushy or not constantly trying to upsell. She's really honest and tells you the truth about going with one brand vs another in terms of quality. Her prices are fair and I'm really happy with how my bathroom reno turned out. Annie hooked us up with all the shower hardware and glass enclosures, as well as a new window. Highly recommend coming here for your needs! Will be doing kitchen renovations in the future and plan to come here for that as well!

Terrific customer service and support. Made the process of purchasing bathroom shower and vanity…read morefixtures, toilet, window, doors, and accessories easier and straight forward. Annie was able to answer all of our questions and was able to support us during the decision making process. She was also great at helping with the supply chain scheduling and provided efficient delivery options. Pricing was competitive and the products high quality. Will be coming back for future projects.

Great for anything you need for tile or remodel a bathroom or tile! Really good store lots of…read moreuseful things and great customer service. Thanks

So much exceptional assistance! Hector was instructional and patient! Prices are better than the…read morebig stores with better products.

If you happen to look for an amazing personalized customer service experience, get help navigating…read moreyour novice shower system set buying spree plus get contractors price, head to SF International Building Supply Kitchen & Bath, Windows & Doors. KALLI is over & beyond SPECTACULAR! Jack is also an amazing staff, very kind & accommodating.

Wow!! Super helpful and Kalli was able to get exactly what I needed in less than 24 hours!! I would…read morehighly recommend SF International Building Supply! I am not a plumber but Kalli was able to assist with my purchase and questions!

No response at all from this company. I suspect it is a single person operation. Product is good…read moreand effective but the range hood is noisy and now the light has gone out...not just the bulb. And the manual does not show how to open up the hood so I can't fix it myself

I would give Tatsumaki Range Hood a 0/5 stars if that was possible on Yelp. My parents purchased a…read morerangehood from them several years ago and the LED light already went out (LED lights typically have a lifespan of 11 years - we barely had ours for 3 years. I believe their warranty expires at 2 so what's the point anyway? That's how they get you). I emailed Tatsumaki asking how I can purchase a new light and if they have any recommendations on how the life of the light can be prolonged. I heard back from someone named Calvin a week later who only answered a part of my email, stating that they sell the lights. I emailed back requesting to purchase 2 lights (a back up in case the LED that's suppose to last 11 years dies after 2 again), and I didn't hear back for another week. I sent a follow up this time, still didn't hear back for another few days. Calvin replied that he can send me a purchase order link to pay but didn't send the link in that email (why????????) and I replied back right away saying, yes I would like that link. I didn't hear back for another week, and I sent another follow up requesting the link. I even called 3 times, don't waste your time calling because they never answer or get back to you. When I finally made my payment I noticed the purchase order only listed 1 light when I had requested 2, so I emailed Calvin, and after days, he replied "the order lists 1 but it comes with 2" - okay fine - well my parents received the order and of course it came with 1 damn light. I emailed him back right away, frustrated that this whole process has taken me a whole month only to get the incorrect quantity that I even verified after purchasing. This process as a whole took at least 6 weeks. So fregging ridiculous. Calvin was unapologetic of the companies mistakes and inefficiency. Literally the worst customer service I've experienced thus far. TLDR: Their customer service is ridiculous, they take at least a week to get back to you and they do not work efficiently. It took me a month to communicate (via email - I tried calling 3 times, they never answer or get back to you) to them that I wanted to purchase a light, and when it came, it was the incorrect quantity even though I emailed Calvin at the time of purchase stating I wanted 2 but the order form said 1, he said "It comes with two" AND IT DIDN'T. The entire process took ~ 6 weeks, and they/Calvin was unapologetic. Please consider a new system/process because whatever the process is at the moment is clearly ineffective and unproductive.

Gary provides outstanding customer service and expertise - this is a great business to support-…read morevery fair and reasonable process and selection and over the top exceptional customer support. highly recommend with no reservations

Gary was very unresponsive (emails, phone calls) and had very little patience when…read morereviewing/questioning a design. Could't image how it would be if we had ordered cabinets with product delivery issues...as stated in so many reviews.

We visited 5 plumbing supply showrooms to purchase fixtures for our bathroom remodel. Jennifer…read morestood head and shoulders above the rest. * She listened carefully to our vision and goals. She sat back for a full 10 minutes and gave it serious thought before she made recommendations that were spot on in terms of style, function, and budget * Jennifer was highly collaborative, courteous, and humorous, stayed calm at all times, and was very reassuring. She's honest but diplomatic if you've made a selection she thinks you won't be happy with. * Jennifer was knowledgeable about her own inventory as well as products they don't even carry so she could compare them for you * When asked, she was quite honest about the quality of each fixture (frequency of problems and number of returns), and the integrity of the manufacturer (do they stand behind their products). This is information you can't get doing an internet search * Jennifer's estimates of delivery dates were 100% accurate. Some items even came in early. * Jennifer clearly identified which fixtures were returnable without a restocking fee (standard in-stock items) and which were not returnable (custom orders) * Excel Plumbing is open on Saturdays. Many plumbing supply houses are not * The average discount over the entire order was substantial for the fixtures we bought, and was better than that offered by any other showroom In addition to all of that, Jennifer understands the emotional toll from renovations and reduces concerns where she can: * Your home is in chaos and daily routines are disrupted (she can't help you there) * The wide selection of brands can be daunting (she helps you cut through the clutter of information, and whittle down the options) * You are concerned about making costly mistakes (she helps you make choices with confidence and can also point you towards products that can be returned without penalty) * You might feel urgency to get the renovation done before holiday guests arrive (she can tell you which items are in stock and if not in stock, which manufacturers' estimated delivery dates are reliable) * Your contractor may be pressing you towards products you don't want or like (she can help you identify alternative products you do like) Jennifer has our highest recommendation.

Stacey Lee was assigned as my sales person. She was incredibly helpful and knowledgeable. She sent…read morelinks to everything I was interested in with specs and photos. I don't know how I could have understood everything without Stacey. Discounted prices helped too.

Good customer service! Very pleased with their product! I will definitely recommended itread more

A great place to get your kitchen remodel supplies, and the prices are excellent. I strongly…read morerecommend this place!

KZ was one of the reasons my recent remodel finished in four weeks…read more I started at KZ early in the process after visiting a few other stores and feeling both underwhelmed by their selections and overwhelmed by figuring out what I actually needed. On that first visit I met Bailey, who ended up becoming a key part of the project. I came in with measurements from my contractor, rough layout ideas, and a general sense of what I wanted: drawers instead of mostly base cabinets, quartz countertops, and a way to turn a small, dysfunctional kitchen into something thoughtfully designed with proper prep space. Bailey took those requests and my contractor's initial mockups and developed a layout. I was immediately impressed by his thoughtfulness and attention to detail. He also included things I would not have known to ask for, including a blind corner pull out "peanut" cabinet that turned dead space into some of the most usable storage in the kitchen. He explained his decisions when asked and found solutions as needed, for example suggesting a microwave cabinet when I mentioned not knowing where to put that. I left excited about the project and hopeful it could actually come together. He was consistently responsive to my many questions afterward. He sent estimates for different options so I could compare costs, such as a 4-inch versus full-height backsplash, and shared renderings of the cabinet and countertop combination. Seeing the space rendered that early was a significant moment for me. His involvement continued well beyond placing the order. As the project progressed, Bailey made sure everything was delivered properly, communicated directly with my contractor, answered questions as they came up, kept suggesting ways to improve the project, and made sure everything was set up correctly for countertop templating. The fabricator, Rafael, was also excellent and did a beautiful job. He and Bailey suggested adding another slab of quartz so we could do a full waterfall on the exposed ends of the counter. I took their advice and I am very glad I did. It made a huge difference and made that part of the design feel complete. I was also happy with KZ's pricing and selection. I visited four cabinet and countertop stores, and KZ had the best overall selection I found. Their prices were extremely competitive without sacrificing features or quality. The cabinets have plywood boxes, soft-close doors and drawers, and full-extension drawers, and they arrived fully assembled rather than flat-packed. My contractor had specifically told me not to buy RTA cabinets and these were straightforward for him to install. All of my other interactions with KZ were positive too. Delivery drivers called ahead, other employees in the store were helpful, and the factory expedited part of my order for an additional charge when my fast schedule required it. One thing worth mentioning for anyone considering KZ is the type of experience they provide. This is not a full-service design firm where someone makes every selection and manages every detail for you. I had to be a little assertive on my first visit because there were a limited number of design/sales reps available, but once I connected with Bailey the experience was excellent. You will get the most out of KZ if you come in with measurements and some idea of what you want, are willing to look around and give input, and are okay following up with questions. When I did reach out, Bailey was very responsive. Some practical things to know: they do not offer financing, some costs such as fabrication are settled separately and in cash, and delivery is extra if you cannot pick up the order yourself. Mine was around $500 for 18 cabinets plus panels and hardware, delivered about an hour away. I think some of the savings come from this model, but it helps to have the right expectations. My entire remodel took about four weeks, including a full primary bathroom and extensive changes throughout the house, with the KZ order placed roughly one week before construction began. A lot of the credit goes to my excellent contractor, but KZ's responsiveness, timely deliveries, and efficient work were a major factor in keeping things moving. It was night and day compared with buying my other materials through large home improvement stores. When I had questions or concerns, it usually took a simple text to Bailey to resolve them. I am super happy with the finished kitchen and with my experience at KZ. I recommend them to anyone looking for cabinets or countertops, and I am especially grateful to Bailey and Rafael for how much care they put into my project.

My son recently bought his first home--a true fixer-upper--and that's how our journey with KZ…read moreCabinet and Stone began. We walked into their showroom in South San Francisco not knowing what to expect, and were greeted by a friendly gentleman named Bailey. Little did we know, that moment would mark the start of both a great project and a lasting connection. Bailey is professional, knowledgeable, sincere, and incredibly patient--everything you'd hope for in a salesperson. I originally was just looking for flooring at KZ but Bailey made us feel so comfortable we ended up getting pretty much everything here. One stop shop to save time and energy . He offered thoughtful advice every step of the way and was always there when we needed help. Even on his day off, he went out of his way to make sure everything was prepared for us. That level of dedication is truly top-notch. Their pricing is competitive, but for me, outstanding service makes all the difference--and Bailey delivered exactly that. If you're planning any remodeling, I highly recommend giving KZ Cabinet and Stone a try. Be sure to ask for Bailey--you won't regret it. The only negative feedback I have is the warehouse pick up staff may not be the most friendly but the job gets done.

I am amazed at how complicated it is to redo a small simple bathroom. Working with Keoki at the…read moreFerguson showroom made it easier, as did sourcing almost everything from Ferguson and its cousin, Build.com. The showroom is well laid out, two floors, attractive, not confusing, with a range of prices from, say, Delta, Moen and Kohler to higher end brands. (I think lower costs on the bottom floor, higher-end upstairs.) Free parking lot to the side of the building, which you need in the Mission. It's important to see and touch as many of these products as you can. We worked with Keoki Garner. He was well informed, timely, easily available, and collaborative. He stayed cheerful when I overrode him and then changed things last minute (due to my own mistakes.) I loved that I could do research on Build.com and then bring it to Keoki. He never upsold or resisted when I went, say, for Kohler over Grohe. Everything so far has been delivered impeccably and undamaged. Build.com offers an enormous range of products, and I like that too. You can return within a reasonable amount of time. We haven't started construction yet but almost everything is sourced and in the garage.We have a clear billing record so much came from Build.com. I ended up gravitating to some more expensive fixtures, but not because of pressure, because of my own preference. I'd definitely do business with Keoki and with Ferguson again.

I purchased Rolf kitchen faucet about 6 years ago. I called a plumber company because water…read morepressure was low and they recommended purchasing a new faucet set. I went back to the Ferguson Connecticut site and they carefully listened to me and helped me get a new filter which was sent to my home and installed by me. The plumbing company I had originally called was more interested in selling me something I did not need. I really appreciated the help of the Ferguson customer service person who helped me find the appropriate solution. I am so pleased with my water pressure and lovely faucet now.