No response at all from this company. I suspect it is a single person operation. Product is good and effective but the range hood is noisy and now the light has gone out...not just the bulb. And the manual does not show how to open up the hood so I can't fix it myself read more

I would give Tatsumaki Range Hood a 0/5 stars if that was possible on Yelp. My parents purchased a rangehood from them several years ago and the LED light already went out (LED lights typically have a lifespan of 11 years - we barely had ours for 3 years. I believe their warranty expires at 2 so what's the point anyway? That's how they get you). I emailed Tatsumaki asking how I can purchase a new light and if they have any recommendations on how the life of the light can be prolonged. I heard back from someone named Calvin a week later who only answered a part of my email, stating that they sell the lights. I emailed back requesting to purchase 2 lights (a back up in case the LED that's suppose to last 11 years dies after 2 again), and I didn't hear back for another week. I sent a follow up this time, still didn't hear back for another few days. Calvin replied that he can send me a purchase order link to pay but didn't send the link in that email (why????????) and I replied back right away saying, yes I would like that link. I didn't hear back for another week, and I sent another follow up requesting the link. I even called 3 times, don't waste your time calling because they never answer or get back to you. When I finally made my payment I noticed the purchase order only listed 1 light when I had requested 2, so I emailed Calvin, and after days, he replied "the order lists 1 but it comes with 2" - okay fine - well my parents received the order and of course it came with 1 damn light. I emailed him back right away, frustrated that this whole process has taken me a whole month only to get the incorrect quantity that I even verified after purchasing. This process as a whole took at least 6 weeks. So fregging ridiculous. Calvin was unapologetic of the companies mistakes and inefficiency. Literally the worst customer service I've experienced thus far. TLDR: Their customer service is ridiculous, they take at least a week to get back to you and they do not work efficiently. It took me a month to communicate (via email - I tried calling 3 times, they never answer or get back to you) to them that I wanted to purchase a light, and when it came, it was the incorrect quantity even though I emailed Calvin at the time of purchase stating I wanted 2 but the order form said 1, he said "It comes with two" AND IT DIDN'T. The entire process took ~ 6 weeks, and they/Calvin was unapologetic. Please consider a new system/process because whatever the process is at the moment is clearly ineffective and unproductive. read more

My Range Hood model: TE-633 (Invoice #: 326775) Issue: Front panel dropped down, stuck inside the hood. I emailed to Support (info@Gotatsumaki.com) 4 times, but no reply received after 1 week. I also left 4 messages to 1-888-725-0989 in 4 days, but no one called back. My range hood still in 2-year warranty program. Really disappointed. Bad service, bad range hood Never buy again. I do not recommend anyone buy range hoods from this company. read more

Purchased home with a Tatsumaki Range Hood. Hood was no more than 1 1/2 years old. One of the motors went bad. Failure of my 1 1/2 year old Tatsumali hardly used hood is not a good dependable quality product. Called Tatsumaki & was informed warranty is only valid with original purchaser. No big deal. I will just replace the motor. Cost for the motor $75 with tax. Rather expensive for a motor. $75 for a motor for a DIY is outrageous. Basically forcing your hand into buying a new unit factoring in labor and time. A new unit same model hood, shipped online is $185. I found a similar hood, same style, design, CFM and price but with a lifetime motor warranty and a very reputable company. Bottom line go shop for a better product with a better warranty that will transfer to new owner. The new one I will order has a lifetime motor warranty versus Tatsumaki 2 years. A no brainer since the motor is the most likely part that will fail eventually. read more

I have been trying to reach anyone in this company to help me understand how to clean this range hood. Does it have filter to be changed, do I need to remove the fan, etc. I am getting nowhere. I have left messages and sent an email. This Calvin is an illusion... read more

This company is a joke! One of the worst customer service I have experience by far! "We offer a hassle-free warranty program which we are committed to provide 2 year warranty on parts and labor. For bay area customers, we are thrived to provide the most satisfactory customer service experience. Our company has implemented a 2-day guarantee response policy. Whether it is a weekend or holiday, our customer relation team will reach out to your service call and provide the best service to your satisfaction. We want our customer to enjoy using our range hoods with ease of mind." You might want to revise your website to reflect the true value of your company. Customer service is non-existence. You will not get a call back and you might be lucky to get a response on your emails after multiple attempts to get answers. And when they do reply to you, they will give you the run around and eventually ignore you... Right Calvin?? 2 day guarantee response policy? who are you kidding? More like we might get back to you after 2 years if we still remember in the first place to get back to you.. 2 year warranty on parts and labor? I won't count on it. Once you purchase their equipment it's out of their hands.. you are on your own.. their attitudes is.. go figure it out on your own..  Buy their products at your own risk.. you have been warned! Negative 5 stars rating!! read more

Very powerful and very reasonable price, I used it for myself and all my tenants 's kitchen. Bought from AA appliance store San Francisco. If you're looking for cheap price good quality this is number one. read more

Range fan not working just after two years. Tried contacting Tatsumaki with email and phone messages. No response. I have no other option but to replace this with something else. I see similar messages from other users. All I need is instructions to help with motor. May be WD40 will help it work. Without instructions it just needs to be replaced. read more

Tatsumaki Support has been frustrating in our efforts to buy replacement filters for our range hood. No one from Tatsumaki has ever called us back after leaving several voicemails and messages with the answering service. Calls to authorized dealers in SF are marginally better because they picked up the phone, but they don't offer any support either. The dealers are focused on selling new range hoods, and all have said that they don't know where to go or who to call for something as simple as a replacement filter. BTW, be careful to dry the replacement filter carefully when cleaning them. The little springs that help keep the filter in place will rust. We learned that the hard way. All of sudden, a filter fell onto the stove while cooking. Luckily, no one was hurt, but imagine what could have happened if something hot splashed on someone! Believe it or not, we have been trying to get a replacement filter for over a year. Patience has not paid off. read more

If you want to talk about exceptional service and if you're buying a new range hood, go with Tatsumaki. I have never bought this particular brand before. After my contractor installed it, the fan was creating this loud noise. Apparently, something may have fallen in. Mind you, Asians are not known for customer service, whether it's at a Chinese restaurant, grocery store, or walking down the street-Asian people don't smile, they don't say hi, or say sorry for ramming the back of your foot with their shopping cart at 99 ranch market. You get my point. Long story short, I called the customer number (thinking I would get someone from overseas) and a courteous representative rep-Calvin picked up. He was able to come with his fellow technician-Steven to resolve the technical issue withing a a short hour or so. Their office is in San Francisco. After it was fixed, they showed me and demonstrated how to use the features of the range hood. I was amazingly surprised by their accommodating service and follow-through. They earned 6 stars. read more

The customer service is terrific! We had trouble with the touch screen (twice) and a noise with the fan. Calvin got his technician to come out and fix the issues each time. The fan itself does a great job pulling smoke out when we are cooking, and the fan sound is not very loud. Overall, we are happy with our hood, and the outstanding customer service! read more

I bought the Tatsumaki TA639 model from KZ Kitchen, Sanjose, CA. They sold me this product because it comes with a permanent filter and can be easily washed/cleaned with a dishwasher. After 1-2 year of usage, it's lever portion of the filter got melted inside and tried to find the replacement filter online. So far, I could not able to buy the right kind of filter. So I went to KZ kitchen in person if they can help, but they just gave me their email address to reach out for support: info@gotatsumaki.com, and I sent a couple of emails to Tatsumaki on 6/9 and 6/15 still waiting for their response. First of all, this product came with very poor quality components and customer support is even worse. I called multiple times to reach out to them today and in the past. They asked me to leave a voice message and left a voice message to call back but still no response. Please stay away from this product - Tatsumaki. read more

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Nice design, quiet but the touch off/on is often disabled or nonfunctional (touched the off/on logo over 25 times but were to avail), as a result, I would have to reset the range hood by unplugging and replugging. I think Mr. Tatsumaki needs to look into this touch option often stops working. read more

This brand change owner every few years. And they change other name in 2016, but the new operation doesn't know how to repair their products, its a joke! I bought their hood TA-190, which they stated that the CFM is 750 CFM, and claimed that this product is also sold at Home Depot, finally I found the same product but the brand is Nutone, and the specification stated is only 500 CFM! So either one is liar, who will you trust? read more

Excellent customer support! I have tatsumaki range hood for many years, quality of this product is outstanding. Only one part broke after years of use. I called Tatsumaki Bay Area, and they quickly resolved my problem and ordered a needed part. I will definitely recommend this brand for anyone. read more

My housecleaner recently used some harsh products that damaged my vent screens on my Tatsumaki range hood. They used to be perfect, now they are discolored and damaged. I wrote to Tatsumaki, not expecting to ever hear from anyone for a week or more. Lo and behold, I got a very rapid response from an employee who had all the information I needed, how much the replacement screens were and that they would deliver it to my home free of charge. What fantastic customer service! Not only that, but I love my Tatsumaki Range Hood. It works great and it is easy to keep clean because of the large glass hood. I'm very happy with the overall experience both with the product and the customer service. Thank you Tatsumaki!! read more

The kitchen in house we bought 2 yrs ago was remodeled and had a Tatsumaki 630-s the styling and controls are great, the fan is quite and moves a lot of air even at low. We had a power outage a few weeks ago, which blew the circuit board. Called Tatsumaki and a few days later a new board was delivered and easy to replace read more

The company is not a honest company, their product quality is not good and has very bad warranty service. I purchased their Tatsumaki TA-488 range hood, the switch does not work. The manual and warranty card of the company state that there are a limited Life-time Warranty is provided on all mechanical parts. But when I contact the company, they said they do not have any stored parts for my hood to do warranty and they do not want to resolve the problem. They just want me to buy a completely new one. We cannot let this company only sell its own products without committing itself to the warranty policy. read more

Excellent product and excellent client relationship service! We own a general contracting and restoration business and needed support with one of their products. I spoke with Calvin and he was very professional and service oriented. He quickly addressed our issue and helped us avoid and interruptions or delays with our home renovation project. Amazing service and support! We will be using them again and referring them to our clients and contacts. read more

WOW!! What great customer Service. I have an old Tatsumaki range hood that still works great, but needed plastic parts that I was unable to find anywhere else. The store where I initially purchased the hood did not carry the parts. After searching the web, I came across this web site. I called Calvin the next day and sent him pictures of my hood. The plastic lens cover for the light and fan had cracked over the years. After sending Calvin pictures, he immediately texted me back and said he had the parts. I live in Oakland and was thinking about picking up the parts directly from him in SF. Then he said his driver was coming to Oakland today and would deliver them to me today. Talking about speedy service...amazing! read more

Bought a co-op containing a Tatsumaki Range Hood (American Made for those few reacting to the name). A problem with the lights, not the fans or filters, etc. Bryan answered the phone, sent Steve way up here to Walnut Creek (out of usual area). Steve looked. Pursued the technical problem., Checked with office. Solved the glitch mystery. Took a big chunk of his time. Problem: old Range Hood (many,many years) needed out-of-production transformer. Since he could not fix it today -- No Charge. Would not ever accept a personal tip for taking apart and putting together everything--much less the trip from SF to WC and back!!!!! Next step...company searching warehouse for old part. If they find it, they will return and fix and charge me (out of warranty) an amazingly low amount for all that work, all that travel and all that courtesy and honor (soooooooo honorable, sooooooo courteous and helpful). I can easily say it has been at least 40 years since I encountered such a company. I heartily recommend Tatsumaki products/service whether or not they find the part. Bravo!!!!!! read more