We visited 5 plumbing supply showrooms to purchase fixtures for our bathroom remodel. Jennifer stood head and shoulders above the rest. * She listened carefully to our vision and goals. She sat back for a full 10 minutes and gave it serious thought before she made recommendations that were spot on in terms of style, function, and budget * Jennifer was highly collaborative, courteous, and humorous, stayed calm at all times, and was very reassuring. She's honest but diplomatic if you've made a selection she thinks you won't be happy with. * Jennifer was knowledgeable about her own inventory as well as products they don't even carry so she could compare them for you * When asked, she was quite honest about the quality of each fixture (frequency of problems and number of returns), and the integrity of the manufacturer (do they stand behind their products). This is information you can't get doing an internet search * Jennifer's estimates of delivery dates were 100% accurate. Some items even came in early. * Jennifer clearly identified which fixtures were returnable without a restocking fee (standard in-stock items) and which were not returnable (custom orders) * Excel Plumbing is open on Saturdays. Many plumbing supply houses are not * The average discount over the entire order was substantial for the fixtures we bought, and was better than that offered by any other showroom In addition to all of that, Jennifer understands the emotional toll from renovations and reduces concerns where she can: * Your home is in chaos and daily routines are disrupted (she can't help you there) * The wide selection of brands can be daunting (she helps you cut through the clutter of information, and whittle down the options) * You are concerned about making costly mistakes (she helps you make choices with confidence and can also point you towards products that can be returned without penalty) * You might feel urgency to get the renovation done before holiday guests arrive (she can tell you which items are in stock and if not in stock, which manufacturers' estimated delivery dates are reliable) * Your contractor may be pressing you towards products you don't want or like (she can help you identify alternative products you do like) Jennifer has our highest recommendation. read more

Terrible customer service at the supply counter. Very unhelpful . When I kindly asked for a recommendation on how I can go about getting a replacement part (that they did not carry) -- two men spoke in another language and then proceeded to ignore me. I recommend giving your business to one of the many other plumbing supply businesses in San Francisco. read more

Stacey Lee was assigned as my sales person. She was incredibly helpful and knowledgeable. She sent links to everything I was interested in with specs and photos. I don't know how I could have understood everything without Stacey. Discounted prices helped too. read more

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We did a significant remodel of our house down to the studs. We worked with Stacey to get plumbing supplies for our kitchen, beverage counter, mudroom and 4 bathrooms. Stacey was by far the best supplier I worked with throughout the whole process. She was thorough and paid attention to all the details of our project. She is also very knowledgeable about the products and was able to provide excellent recommendations for what we wanted. She also helped us troubleshoot and resolve issues that came up. Besides the excellent service, Excel Plumbing's prices were competitive and reasonable. read more

Excel Plumbing Supply Showroom - Kitchen Supplies Near Me - San Francisco, California

We looked at multiple showrooms for new faucets and other items. This place carries some very high end and unique products. There are vanities, med cabinets, towel bars, tubs, toilets, mirrors,etc. it was also my favorite place because the staff is very customer oriented. I can't compliment Cherrie enough. She is responsible, responsive and knows her products. Our contractor talked to her on the phone several times while she explained how the insides of the rough in works while he was trying to install a new model shower unit. A couple of times, brackets for the cabinet were missing or the cartridge on the rough in was defective and she got them replaced by the company within a week. I only wish every show room staff was like her. We have friends who are thinking of remodeling and I'm going to tell them to come to this place first. If we remodel again, I'm coming back here to see Cherrie. read more

Excel Plumbing Supply Showroom - Shower fixture - Kitchen Supplies Near Me - San Francisco, California

I walked in knowing that I had the slimmest chance of finding the part I needed. After searching online, calling Grohe customer service multiple times, trying ebay and other plumbing supply shops, I knew this place was my last chance. If I didn't find the part, I'd have to pay a plumber and tile repair person to rip out the old stuff and put in a thousand dollars of new parts. Allen is basically a genius who knew exactly which discontinued Grohe fixtures he had in stock and found the perfect match within ten minutes. Thank you Allen! There's a plumbing desk and a showroom side. If you just need a part, go into the plumbing side. There's no appointment needed. The wait may be long but it's worth it! read more

Had an issue recently with two high-end toilets (I'm a fancy boy), and we had a couple plumbers come take a look to see if it could be fixed without having to replace them completely. Their recommendations were to replace them totally, which was a bummer for many reasons, not the least of which, was the price! Between the good folks at Excel plumbing and discount plumbers, we were able to get this squared away with a much more reasonable solution and everything is working great. read more

I moved a few months ago and wanted to upgrade the dated toilets to Toto ones, so I made an appointment at Excel Plumbing to check out their product selection. Stacey was the salesperson I worked with. Right away, I was impressed with how friendly and knowledgeable she was on all things kitchen and bath! Not only was Stacey patient in explaining the pros and cons of the various toilet models (Toto and competitors), but she also never pressured me to buy, which I appreciated. I was so impressed with the customer service, product selection, and competitive pricing that I ended up upgrading all 3 bathrooms with toilets and faucets purchased from Excel Plumbing. I also decided to upgrade the kitchen faucet to the sensor touch activation kind from Brizo, which makes cooking/cleaning a breeze. Best decision ever! I am so happy with everything I've purchased from Excel Plumbing, I have told all my friends about this place! Excel Plumbing will be my first stop for all bath and kitchen needs going forward. Thanks, Stacey! read more

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We visited the showroom and had a very pleasant experience. We had a reservation with Jennifer and the process to reserve a spot online was fast and easy to do. Upon arrival we checked in and we were allowed to talk around the showroom while Jennifer finished up with another client. This is our first time remodeling our home, so we did not know what to expect. Jennifer did an amazing job asking questions about our preferences and answered our questions we had about each fixture. She had alot of knowledge and helped us to consider some fine details that we had not thought about prior to our visit. We did not feel rushed or pressured to buy during our visit. The quote for the items we were interested in were fair and the time frame for which we can expect them to arrive were understandable given the times we are in. Although we ended up not going with them as our supplier, I was still very impressed and thankful for their assistance. I would definitely try to work with them in the future for our other remodel projects as they were very friendly and knowledgeable. Check them out, you won't be disappointed. read more

I was planning a kitchen and bathroom remodel and had a pretty good idea of the plumbing related items that I wanted. I set up an appointment with Jennifer. She was very patient and knowledgeable when she showed me the products they sell. She helped steer me to products that were better for my needs that the ones I was going to buy. She helped me select the sinks, faucets, shower heads and controls, shower drains, medicine cabinets, toilets etc. that would work best for my home. She provided excellent information about the pros and cons of various brands, and worked within my budget. My experience working with Jennifer was great. She didn't rush me, was knowledgeable, helpful and easy to work with. She was also fast in providing updates to my long list of items when I made a few last minute changes or when items were backordered and I needed to select substitutes. Excel also provides great customer service, which sadly is becoming as rare as a sunny summer day in San Francisco :) read more

Alex is awesome! We needed several items for a bathroom remodel, including a toilet, exhaust fan, and shower hardware. Alex walked us around the showroom, patiently explaining all of our options and answering our questions. We wound up purchasing a toilet and exhaust fan from her. All in all it was a super positive experience. A month later, we learned that the exhaust fan we purchased was too tall and wouldn't fit in the ceiling (there wasn't enough space). I emailed Alex and asked if we could return it (it was unopened), and she said no problem. Amazing customer service! We will be back for our next bathroom remodel! read more

We own multiple properties with plumbing fixtures that range from 100+ years old to less than 5 years old. In the past twenty years they have NEVER failed to have whatever weird or esoteric part that I needed to replace. Just bring in the cruddy old part, show it to them at the counter, wait a minute, and he comes back with a new one! They have saved me so much time and heartache looking for plumbing parts. The "storefront" is industrial, not retail looking. Don't be scared or intimidated, this is where you should go for plumbing parts and fixtures. Worth the drive from wherever! My absolute highest recommendation. read more

Excel Plumbing is fantastic! One of the few businesses with actual customer support, ownership, responsiveness, and high integrity! Alex worked with me and was awesome in helping us get all the details right. And, when there was an issue with a toilet, it was exchanged immediately. HIGH INTEGRITY and a pleasure to work with! read more

When I realized that Home Depot and Lowe's do not usually have showrooms of the bathtubs and toilets they sell, I went to Excel in hopes to be able to lay in bathtubs and sit on toilets haha. Making an appointment on their website was real simple and quite a treat when it came to shopping for home renovation items. Their showroom had plenty of brand selections and options to test out and look at. We worked with Jennifer and she was pretty straight to the point, not wasting her our our time. Since they had the Toto toilet that we wanted, we didn't look elsewhere so can't really say if their pricing is good. They also have a good selection of modern bathtubs in the showroom, in retrospect, I wish I bought my bathtub here as well, but maybe for the next reno. They were also able to hold my toilet for a few months until we needed it for our project, which I thought was very nice of them! read more

Richard and team excellent They have good solid plumbing supplies and a good showroom read more

Fantastic service, very good prices Of all the vendors I've worked with during a partial home renovation (tile, appliances, lighting, etc), Excel is easily my favorite and the first I'd recommend. My contractor doesn't handle sourcing and purchasing finishes. Fortunately, Alex at Excel helped me figure out all the plumbing I needed and made sure that I'd get it all in time for my project despite pandemic supply chain disruptions. After one productive showroom visit with Alex, I was able to get everything else done over email (questions about specs, getting alternative items quoted, even checking my selections would work with our building plans). Prices were lower than online for most items, and their customer service is worth $$. Alex is *so* responsive, far more so and more helpful than vendors with whom I was spending far more money. Everything that wasn't in stock has arrived ahead of quoted dates, and delivery charges are very reasonable. When my GC found one part was dented (a manufacturer problem, since the box was sealed and had never been opened) -- Excel swapped it out quickly and with no push back. In a nutshell, they have the volume to carry a wide selection in stock (or get things in quickly as special orders), but their customer service is a ton more personal than Ferguson or big-box store. read more

We are new to the world of wall mount toilets, particularly what goes inside the wall. Our plumber recommend we buy a certain model at Excel Plumbing on S Van Ness. That was a fantastic recommendation. The guys at Excel in the plumbing side (I didn't go into the showroom) are friendly, knowledgeable and funny. They had every component I needed and even suggested a part I didn't know I needed. And they didn't talk down to a novice. Just helped me buy my parts. First rate business. read more

Best place to find supplies. I am a designer and love shopping here for bath and kitchen items for clients homes. The staff is knowledgeable about their product, and are willing to offer some hidden treasures you may not know about. I need to replace a Kohler toity and las looking to replace with a Toto toilet for a client and she had made me aware of an offer on a clean skirted one piece model in Sedona Beige instead of cotton white, I took that model and to my surprise ( hate to admit I did not do my homework) it matched the existing sink perfectly in color. I realize that this is not going to happen every time I shop here and this was an exception, but I appreciate their knowing their stock on hand. read more

We just started our renovations so will update with the final results when it is all done! With the few trips we have made to Excel it has far exceeded our expectations with the help of Cherrie. Prices are not listed so you need a consultant to help provide the quotes and she has been extremely patient with us to try to find solutions and something to fit our space. We purchased some rough-ins and when we had some issues with the fit they graciously allowed us to exchange for another brand. Cherrie has also been amazing to work with via email whenever I have questions or need specs/input. Keep in mind they carry pretty high end brands, so be prepared to spend some cash. However, the prices seem to be extremely competitive and for the peace of mind and service, it's worth it to pay a few dollars more in case there is an issue with the product. Will definitely be back here a few more (or 50) times to purchase the rest of our fixtures. read more

I've become so conditioned to online shopping that I never consider going someplace locally. I was in a bit of a time crunch so thought I'd take a look at Excel to see what my options might be. So glad I did. Jennifer listed to what I was doing with my kitchen, the choices I was struggling with, and made a recommendation. She got what I wanted and then when I ran into a hitch, she went the extra mile to help me and despite my concern over choosing a 95lb sink : 0, she talked to the other folks at excel and helped me feel better with the path we were going down. The cherry on top is that the price was the same/better than anything I saw online, plus shipping a super heavy sink would have been a nightmare. Thanks Jennifer- the sink looks great and I'm excited to see the countertop with it next week! read more

Excel Plumbing Supply Showroom - the sink I bought from excel - Kitchen Supplies Near Me - San Francisco, California

Alex was great! She went above and beyond for us multiple times. First, she delayed her lunch hour to help us look at a vanity and fixtures for an unplanned bathroom renovation (flood from above). Second, she had the Duravit vanity that we wanted - IN STOCK!!! Third, she helped us efficiently navigate all the fixture choices and our Duravit mirror came in extra early to make installation easy for us and our contractor. Lastly, one of the fixtures had a broken part (from the manufacturer) and Alex was able to get a same day replacement from the showroom fixture to keep us on track. Make Excel your first stop for plumbing and ask for Alex! read more

Excel Plumbing Supply Showroom - Duravit vanity and lighted mirror - Kitchen Supplies Near Me - San Francisco, California

Rich is the best person to talk to- he will give you honest response and opinions and help you really find what you need. Great service and selection! read more

After six toilets in a row arrived broken for pickup at Home Depot, we decided to try local. Not only did they have the toilet we needed in stock, but they were super helpful, walked it out to the car, and it was cheaper to boot! I plan to go back for all of my future plumbing needs. read more

Terrible Customer Service. The woman behind the desk where the check-in tablet is located is rude and condescending. She is not helpful at all and should be given lessons in customer service. This business does not stand by their products. We spent over $20,000 here and when one of the products we purchased malfunctioned, we were told more or less it was our problem. They refused to replace it. Go somewhere else! read more

This place is just excellent. Decided to pick up a few Toto toilets -- showed up, looked around their display room, chose a model, walked out with them about 10 minutes later. The people are super helpful and friendly, too, and that makes all the difference and why I'll always look here first. read more

Best plumbing store around. I've bought two Toto toilets from them, a couple of tankless water heaters, and various parts for a variety of fixtures. The guys there are helpful and very willing to assist this homeowner find the right part. read more

Came to Excel when I remodeled my bathroom and was blown away by the selections. Staff was super helpful on what I needed and also recommended me things that worked very well with my design. Highly recommended! read more

Thank You Sammi for helping us w/ our order! we've bought all 3 toilets from excel and Sammi helped us this year w/ our most recent purchase. We had bought 2 toilets several years ago but wanted to update our last toilet and needed help finding the same one and accessories to match etc. She took time to explain to us the differences in the models that we were interested in. she's very knowledgeable of the products and we are very satisfied w/ the customer service as well as products we got from this company. Thanks again Sammi! read more

Excellent place! So many options. Service is great! I walked in without an appointment, waited for a sales associate for approximately 10 minutes, and then walked out with a kitchen faucet and soap dispenser that were in stock, high quality, and reasonably priced. This will be my go to place for all plumbing supplies and fixtures in the future. read more

Very difficult or impossible to contact showroom or sale team. Multiple calls for period of one month. Not answered emails. Finally was able to get help with my order via person in plumbing department. Thank you plumbing person. Showroom team shame on you. read more

We would like to compliment Richard Cai of Exel Plumbing in San Francisco for working with us for over a year to place various orders for our project's plumbing supplies.  He has been working at Exel for a long time and he knows his stuff well. Richard is very honest. He follows through, is knowledgeable in his area, and gets back to you promptly.  In our experience, he was not bothered by our numerous inquiries and always provided satisfactory answers.  He made it easy for us to go through a large order and also gave us advice on where not to waste money.  We highly recommend working with Richard for our plumbing needs. read more

Wish I had come here first before purchasing some of my bathroom remodel stuff online. Prices are pretty reasonable for high quality products. Stacey helped me out with spot-on suggestions, & I really liked that there were plenty of options to choose from for you to pick up immediately on site compared to waiting weeks for delivery. I can be a pretty indecisive person, but Stacey made it really easy to narrow things down. I can't wait to install everything I bought because I know my bathroom is going to turn out beautiful! Thanks, Stacey! Five stars all the way! read more

Stacey was and still amazing. She has been helping me through all my orders for our renovation. I've been in contact with her via phone and email mostly and she has been very responsive. They have a wide range of products and in some cases prices are very comparable with online retailers. If I had known about this place earlier I would have ordered mostly through them rather than online. read more

This is by far the best & most professional supply house of any kind or trade. Stacey and the ladies at Excel are responsive and knowledgeable. David. Lagerloef Construction read more

I worked with Sammy Wong to select fixtures for my two remodeled bathrooms and kitchen (faucets, shower fixtures, toilets, bathtub, towel bars, cabinet hardware). Sammy was very patient and very knowledgeable. She answered our questions, explained differences between different types of toilets and bathtubs, provided multiple quotes as we tried to narrow down our choices and got our products ready for pick up by our contractor promptly. This has saved me so much headache and running around other shops to compare costs and products. I found Excel Plumbing prices reasonable and they were very upfront with the product availability and lead time. read more

I visited Excel after finding them to be an authorized dealer of Toto products. I was impressed with the selection of not only Toto but of many other leading brands for bath and kitchen. During my appointment with Sammi, she made valuable suggestions for the type of toilet and features for a toilet planned for a guest bathroom. Sammi and I also discussed specific needs for which I had already been made aware of by my plumber -- namely, that I would need a 10" rough in. Based on this, Sammi recommended a specific toilet and I proceeded to place an order that day, as well as order a dimmer switch set for my living room. After picking up the items the following month, I discovered when I returned home that the toilet provided to me was a 12" rough in, and no 10" adapter was provided. I reached out to Sammi to make her aware of the error and she said that she could "sell me a 10" adapter". I reminded her of our specific discussion and her recommendation. Sammi continued to resist my request that Excel make things right one way or another. It was only after I said that I was going to return all of my purchases that she relented and offered me a 10" adapter for free. The following week, while my electrician was attempting to install the dimmer switch, we discovered that we'd been provided a toggle switch, despite Excel having placed their sticker on the box saying it was a "DIMMER". I am awaiting resolution. I can't tell if this is incompetence or something nefarious, but needless to say, I won't be spending any further money with Excel. Hopefully when I get to installing the toilet I won't discover additional Excel generated problems. read more

I remodeled 3 bathrooms with materials bought from Excel Plumbing Supply. The store sells beautiful and large selection of bathroom fixtures, toilets, sinks counters, etc. I selected and purchased all with Cherry's help. Cherry is excellent in what she does -she is very knowledgeable and motivated to assure customer satisfaction. The store's wide selection and Cherry's attention to detail and customer service is what keeps me coming back to this store. Thank you, Cherry. read more

Excel Plumbing Supply Showroom - Kitchen Supplies Near Me - San Francisco, California

We bought thousands worth of supplies for a bathroom remodel, but when we had to exchange just one item out of many (that was next day after the purchase with unopened box), they charged us $250 for nothing and were super rude as well. We will never buy here again! New development: the next day after the complaint, after the management agreed to proceed with the standing and new orders and apply credit toward the new orders, the incompetent sales woman called and said that she already canceled the standing order?! This place manages to hit new lows on each interaction. Too bad there is no negative star rating... read more

I'm a huge fan of Vanessa's. She's super busy, but always responsive over email and very patient with me when I asked her to quote so many options. They have a lot of high end products (e.g., Duravit, Villeroy & Boch, Hansgrohe, etc.) at super competitive prices, and we ended up buying a ton of faucets and fixtures from them for our 4 bathrooms and our kitchen. She also pointed me in the right direction many times when I was at the showroom and needed guidance. I found working with Vanessa very easy as she got things right and was extremely efficient. She's tough to get on the phone as I suspect she prefers email (it's faster), but she always got me what I needed. They are busy and cater to contractors it seems, so if you really need a lot of hand-holding, you might want to look elsewhere, but if you're fairly self-sufficient and need a little direction yet want great prices, this is a great place to go. read more

When I needed 2 Duravit vanities and a sink in lightning speed, Excel delivered. I had visited the showroom several months earlier so it was a resource that I had in the back of my head. I called Duravit anyway and they pointed me to Excel as one of their largest distributors in the area. When I learned that the vanity I wanted was not even stocked in the US. Jennifer helped me work with what they had in stock. Several emails back and forth, Jennifer visiting the warehouse and taking pictures of the vanity since I didn't know the color of "Pine silver," and I would get my vanities and sink the following week. Vanities arrived without any damages. Phew! If you're looking for Duravit products, visit their SF showroom. Although they are very busy on the weekends. You need to take a number. Don't waste time walking around then trying to ask for help. That's what I did, so hopefully you can learn from my mistake. read more