I never thought I'd write a review for a Heating & Cooling company, but the level of quality customer service I've had with Summers has surpassed my expectations. Shoutout to Justin, who not only sold me a new furnace last year, but was extremely helpful last night when I had a power outage and needed assistance with troubleshooting a reset on my furnace. Big thank you to the entire Summers team. read more

Needed a repair on furnace, this company installed it so I called them. They were out in a timely fashion and did the repair. To save some money I bought the maintenance plan. The ac check was later than I had hoped but the heating check was done just bf the cold weather so perfect timing. I just had the plumbing check, it included a water heater flush, which I something I never do. I'm glad I got the agreement, money well spent. All the people at the house have been very professional. read more

Called for hot water heater not working. They had a technician come out quickly but then told me the cost. to try and repair with a heating element was over $800, to replace with just a normal 40Gal heater over $4000. I was able to get it replaced the next day from home depot for $1300. Just wanted you to shop around before making this call. read more

Could only talk with AI agent before the call. It turned out that when the technicians arrived they forgot their tools at the last job, so had to leave. When they finally got back they told me I needed a new condensate pump for my furnace and gave me a quote for $696. I thought that was a bit excessive and can't afford right now. I looked up the exact replacement after they left and found it cost $75.00!!!!. Installation is plugging it in. I think that a $621 mark up is really excessive!!. Too bad, they used to be a good company. read more

Had them install a new system in 12/2025. Unit has not worked right since. Have to keep calling them out because it stops working. Have gotten a different "reason" every single time. It stopped again today. It's 80 degrees in my house. Stopped both in winter and summer. I had my previous unit for 21 years withno issues until it stopped in 2025 and Summers said it need3d to be replaced. read more

Have used them for 18 years. Have replaced all my units, I have an upstairs unit and first level. Almost every time they have a yearly inspection I have something wrong with one of the units. They have made plenty of money off me and the units success over time is bad! I was talking to my son today, he told me Summers came to fix a unit in his house. They said they needed to replace the unit. They had another co look at the unit, they fixed it for $200. Be weary of Summer!! read more

beware of their pricing. I had a small ac repair but they forced their maintenance plan on me. So ok. A fall furnace checkup was scheduled and we made arrangements and replanning to be available. They called midway of the "available " time frame and said their tech had run into problems at his earlier site today October 15 So rescheduling is now over 2 MONTHS later. On the day after Christmas. They already have my money and trying to get anybody to talk to has multiple barriers. Impossible!!! Not sure if they are understaffed. Over economic managed or just pulling in as much money they can to keep the business alive. I hope to get some explanation soon. Beware. read more

Tried to tell me I needed a brand new HVAC unit for my home for more than $10,000.00 when all it needed was a little more Freon. I'd give 0 stars for dishonesty. read more

Last week we had Donnell come for our annual plumbing check. He left and said everything was fine. Now less than a week later my hot water heater has "suddenly" decided to spring a leak after not giving us a problem the last 6 years. Clearly everything wasn't fine and he didn't know what he was looking for??? Or something wasn't reassembled correctly??? But Summers said sorry that will be $1700 for a new hot water heater. Brad and Nick(local Managers) told the tech that came today that it's not their problem. I call BS but am stuck paying cause I gotta have hot water. Should have read all the bad reviews. I'll be looking elsewhere for further service. I suggest you do as well. read more

I should have looked at all the bad reviews before calling Summers'. 1. They were the only company to charge me for taking a look at my A/C unit. 2. The technician when quoting me a new system price started trying to sell, instead of consult. "If you act today, I can get you a deal" which was a red flag" and "There are only a few left". 3. Price quoted was 2k more for the same Lennox system than I paid from someone that was also a licensed dealer. I hope this helps someone else . read more

They cancelled my appointment last minute, and when I called they hung up on me without rescheduling. Very poor customer service.

Had them come out to router a drain. $480 later job completed. Lasted for a week. Guy explains to me after the week that it really needed jetted and the auger probably wasn't going to last. About $120 more to jet it and do the job correctly. Why would they even offer the first solution that didn't work. They did offer to come back out and jet it for the $600 didn't matter I already paid them for a job that didn't work. NEVER USE AGAIN. read more

Avoid this company at all costs. Total Disaster. They installed everything in our house in 2018-since then it's been nothing but problems WITH EVERYTHING, PLUMBING AND HVAC. They've been out here 14 times, and my 15th service call was just booked this morning. This time for my water heater, which has magically stopped working (again). About 10 of these 15 service calls have been in regards to our furnace which has been extremely unreliable and goes out randomly in the dead of winter. Summers always comes out with a band aid, then, sure enough the same thing happens in a month or two. I'm done with this company, they haven't heard the last from me. Do yourself a favor and choose any company BUT Summers for your plumbing and HVAC needs. 15 service calls in 3 and a half years. And NOTHING has been replaced. They installed lemons in my house and don't seem to care enough to do anything about. I was told today I'd have to wait 48 hours to speak with a manager. Unreal. read more

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Disappointing to say the least. I'm not a big fan of expensive refundable trip charges just to diagnose your problem, but basically keeps you on the hook to use them. If your technicians are good and your prices in line, this wouldn't be needed. The repair we had should have been a simple one, but was not a standard off the shelf faucet. Asked the receptionist to insure they would send a tech out with experience with the specific model. They didn't. The guy struggled, and wouldn't look at the instruction book, which I offered multiple times. After his 3 attempt at installation, he announced it complete, and started filling out paperwork. Luckily I went in to check to see it was not installed correctly and not working. I basically took over at that point, read through the manual with him and help him complete the job. Finally wrapped up after 8:30 pm. Not really sure how much this is on the tech and more on the practices of the company in how they handle things. But I won't use them again read more

Ridiculously expensive bordering on rip-off artists. I had a few faucets that needed some rubber gaskets. The cost was disgusting. I paid because I did not know what it should have cost and needed it fixed. I was also roped in to an expensive service fee. Buyers remorse doesn't even come close to the frustration I had when I spoke with another plumber and did some research and discovered I paid 4X what I should have. They try to rope you into a service contract the first 5 minutes they are at your house. They offer you a discount on the service if you sign up. They try and give you bunch of exaggerated horror stories about certain things in your house breaking down any moment. I have a brand new water heater and was told that it was due for service. It's really an uncomfortable situation. Lastly the plumber who showed up was crass and condescending. He treated me like I was stupid when I didn't sign up for the service plan. Sadly, I was stupid. I should have paid the ridiculous service fee and called another plumber. I would have saved hundreds of dollars. My next stop is a posting to the BBB. Avoid. read more

We had a massive water leak on Christmas Eve and Summers was the first of many plumbers I called that made it out to our house first. The problem ended up being a small repair, and Cameron quickly fixed it and was very courteous. I know they lack some love here on Yelp but I had a good experience and would recommend. read more

I signed up for Summers Maintenance Plan to keep my equipment in good working condition and during my heating inspection they noticed a rusted heated exchanger and instead of recommending it for replacement - they immediately turned the gas off to my heater and said that according to state law they can't turn it back on until it was replaced and tried to get me over a barrel. I called another company and when I explained the situation they asked me if I had the inspection done by Summers - I didn't even have to tell them who did it. The other company agreed to come out, offer a second opinion and turned the gas back on. Terrible customer experience - all they care about is making the sale, not providing you with recommendations or treating you fairly. read more

Want to give zero stars, but had to give one star to post this. I called Summers for a service call because A/C was blowing cool air. He hooked up gauges and told me I need a new unit. Didn't even try to come up with a solution. Then he wrote me up a quote for a 2 ton outside unit and new furnace, he quotes me over $14,000 !!! THAT IS COMPLETE INSANITY. My Brother had a new unit put it and it was literally 1/4 the cost they quoted me. My first time using Summers and I will never call again. $100 I paid them for 5 minutes work and he did not do a damn thing. Did not resolve my issue, didn't try or offer any suggestions. HORRIBLE COMPANY JUST OUT FOR YOU MONEY !!!! SUMMERS SUCKS !!!!! read more

Summers Plumbing Heating & Cooling - Absolutely CRAZY !!!!! - Plumbing Near Me - Noblesville, Indiana

Summers says to call them if you want to pay a lot, but that's a joke. When they get to your house, at which point you've been living with a difficult situation for some time, the technician tells you they charge a flat fee--it's not a small one, pressures you, and misleads you about how long it will take to do the repair. I paid something like $225 for 45 minutes of labor. False advertising! I called to complain and said if they charge a flat fee, they need to tell you when you make the appointment and specify what it is. The manager said they couldn't name a price until the tech looks at the situation. Obviously, that makes no sense if they charge a flat fee. BTW, the office staff who set up appointments are not informed of the flat fee policy "because that's not their job," according to the manager. What a way to run a business! read more

We have been using Summers for some years now and really appreciate how responsive and reliable they are every time something comes up. I can tell how hard their people work! Just recently we had really great service from Dustin Scheele. He was incredibly professional, friendly, and knowledgeable. I especially appreciate how incredibly thorough he was about educating me on how to properly take care of our system. read more

Thank you Joe for your 5 star service, time and expertise. Great job checking out the HVAC unit and educating us on system operation. read more

Summers Plumbing Heating & Cooling - Thank you Joe S from Summers for a thorough HVAC visit. Appreciate your time and expertise. 5 star service :) - Plumbing Near Me - Noblesville, Indiana

For those who think that summers heating and air is good quality company there standards for calling there work great is fool. They cut maybe a little piece of piping and told us well sorry about your luck your pipes full and I don't have the materials to fix it on my truck. The website is fraudulent because they don't endorse coupons on the weekends, site says nothing about not working on the weekends. My bill was $443.00 and for the problem to still persist, EVEYONE AVOID USING SUMMERS HEATING AND AIR THEY SCAM ARTISTS... IF COMPANY MANAGER FOR CRAWFORDSVILLE INDIANA WANTS TO CALL ME THE # IS 765-367-1964 PRANGECHARLES@GMAIL.COM read more

Utterly incompetant. Sleezeball plumber tried to tell me every single thing he looked at needed to be replaced with new stuff. He literally said he couldn't take apart a 6 year old faucet. If I didn't know anything about plumbing I would now be about $10,000 in the hole. The pricing quotes he had were about three times higher than the competition. Stay away from these lying plumbers. read more

I have used Summers PHC, Noblesville, Indiana for years. I always used the no interest offer if paid within the scheduled time period. On July 11, 2024 I had Summers PHC of Noblesville, Indiana install a water heater. I signed tech iPad that I thought was no interest payment as usual. Summers sends you by email receipt, etc later. Tech said they hadn't used this company long, GoodLeap, headquarters in California. I get a call on Friday, July 19 about a 10-year, 10.99% interest, on my $1,420 water heater purchased from Summer from GoodLeap. I was shocked. I hung up and called Summers, 4:30 p.m. Everyone was gone, but she was shocked, too. She told me not to talked to GoodLeap until they could find out what was going on. I called on Monday, was told to let them handle this, and they didn't want me to talk to GoodLeap til they had. Told the same thing on Tuesday, 7/23,24. Nick Summers said, "Don't worry. We will take good care of you." I made 9 calls to Summers and two visits. On visits managers were out, which I didn't believe, of course. I wasn't able to talk to manager, Nick Summers, til Tuesday, 7/23/24. He said, "Be patient and give me time." I waited a few days before calling again. I researched this loan company. 600 complaints, in March, 2024 attorney general of Minnesota is suing them over numerous complaints like mine; overcharging people, people signing paper thinking it to be one thing and wasn't, etc. Read, you can find lots of information on this company. After weeks gone by, I was told by Brad that the first general manager was in the office and nothing could be done. GoodLeap called, and now I owed $1,438.87 because interest had accumulated. I sent GoodLeao a cashier check, registered for full amount. As of August 23, I have not received an email or letter saying it was, but was assured by phone, loan was paid, and it could be 30 days before I would get a confirmation of that in writing. Summers general manager called on 8/22 for the first time asking what he could do to help??? I said, "Why ask now when I had paid loan, was asking for help, you were in the office and could have spoken to me, and it took you 6 weeks to call!" Seldom have I seen such poor customer service and communication. I don't blame tech, I blame Summers for lack of training. I trusted Summers to be ethical, trustworthy, and this company subjected me to a loan shark called GoodLeap. read more

Don't use summers. Charged me for services they were unable to provide. No refund. Asked several other companies in the area what they charged for the same work and every single was a fraction of the cost. They were unable to fix my ac and technician was unprofessional, tried to leave before even checking if the system worked after service. It did not. The quote they gave me for replacement was almost double every other quote I got. They also billed me again the day before credit card payment was due, causing me to pay additional interest and a late fee because of a billing error on their part. Additional Fees were also not refunded. Use 5 star, McAfee, detmers, or anyone else. read more

When I lived in Indianapolis, I used Summers of Broad Ripple. I always had great service. So when I moved to Nobleville, I thought I'd give this franchise location a try. I live in Old Town, and the pipes are galvanized. I was looking for a quote to get my pipes updated. Had them scheduled to come out Wednesday July 6, and I was expecting a quote the next day, per the employee. Well the next day came and went. I called the office on Friday to get an update..still no luck. It's been 1.5 weeks and I have not heard anything back from them. Thankfully I had another company come out this past Wednesday and they are amazing. It's a lot of work, so maybe that's why I never heard back. But a call letting me know it is out of their scope would have been nice. Now due to this, I will be finding another company to do my annual maintenance on plumbing and HVAC. read more

Summers is not an honest company my mother is 91 yrs old they used this to extract huge dollars for non existant problems i called another company lo and behold. Summers issues and expensive treat wasn't necessary read more

Appt at 10, showed up at 8. Was in a hurry to get to "the lake." Said we had cracks in our heat exchanger and don't use or we will have a fire. Had another consult and not the case. read more

I simply can't understand why the average rating isn't much higher. I was SO impressed with our experience. Let me paint you a picture: you have family visiting from across the country during one of the longest heat waves in Indy's history. All of a sudden, your AC fails in the middle of the night. After calling the home warranty, we find out it's going to be a minimum of a 48-hour-wait until a tech can be dispatched from their end, so we're advised to get our own. Pretty awful experience. Here's where things get better.... As newcomers to Indiana, we had no idea who to call so we Googled and called Summers. I was answered quickly and my information was taken down. Within an hour, a technician - Vaughn - called me back. Once we decided to ask him to come and fix it, he quoted us about a 90-minute wait until he could come out - but he showed up in half that time. He took our unit in apart deftly, diagnosed the issue, and replaced our capacitor in about 10 minutes. My wife was so happy to hear our AC hum back to life, that she almost cried. Vaughn was professional, courteous, expedient and kind. Everything you would've hoped for. Furthermore, he made no issue about calling in with me to my home warranty to answer all of their questions and help get us our repair costs refunded! We will be Summers customers for the foreseeable future - give that Vaughn a raise! read more

Updated 11-20-14 to add my final experience with Summers: I scheduled a service call for today and burned a vacation day from work to be home for my appointment. I was given an arrival time between 2:00 and 4:00 pm. At 1:50 pm I received a call from a Summers customer service rep telling me that they would have to reschedule my appointment because they had "too many emergencies today". I told the representative that I had taken a vacation day today for my service call and asked if someone could come after finishing with the emergencies? "She said "I have no one to send but I can reschedule your appointment for two weeks from now." Seriously, two weeks is their next available appointment?? AFTER they cancelled my appointment, last minute, causing me to waste a vacation day? Paying $150 per year to join their "Priority Club" means nothing when it comes to scheduling. Done. With. Summers. I have given them way too many opportunities in the past several years simply because I like their service techs but I can no longer deal with their serious lack of consideration for customers and impossible scheduling. End of update I have no complaints with their service employees but the customer service isn't very helpful or friendly. It is difficult to make an appointment, unless you plan to take a day off work several weeks in advance. It seems no matter how far in advance I try to schedule the date/time I need is not available. The customer service reps seem to take great pains to ensure that their service techs aren't inconvenienced. They call a week ahead of time to confirm your appointment, and then they won't send their service people until they receive a verbal confirmation over the phone on the day of the appointment, even though you have already confirmed the appontment. And it doesn't matter if you work a mile from your home, they won't allow a service tech to head to your home unless you are there waiting. On my last service call (which was just an annual cleaning) Summers called to confirm my appointment a week ahead of time. I know from prior experience that the tech usually arrives at the end or after the two hour appointment arrival window that is given. So I have to leave work and wait at home for up to two hours, often much longer, while I wait for the tech to arrive AFTER I give a verbal verification that I am home, waiting. I will point out that I have NEVER missed an appointment or made the tech wait for me so Summers has no reason to believe that I won't be there when the tech arrives. When the customer service rep called me to say that the service tech was ready to "head to my house" I asked how long it would be so that I didn't have to leave work if I was going to be waiting two hours or more. The rep told me, "I don't have that information, only that he will head your way as soon as you are home to give verbal conrfirmation." I asked, "Head from where?" She told me again that he would simply "head my way" as soon as I was home to give a verbal confirmation. I explained that I worked very close to home and didn't want to leave two hours before he showed up. I explained that if I knew where he would "head" from it would help. She again stated, less patiently this time, that all she could say was that he would "head my way" only AFTER I was home to give a verbal confirmation. So was he going to "head" from Carmel? Greenwood? Terre Haute? So I gave up and went home so that I could give my verbal confirmation, and of course I waited the usual two hours for him to show up. I always end up thinking, "Who is the customer here??" Everything is done for the convenience of Summers, rather than their customers. One time I had an appointment that I had made weeks before, and Summers had called to confirm one week before. I had taken the day off work to get my furnace serviced but no one from Summers called to tell me that they had cancelled my appointment that day. And when I told the rep that I had taken the whole day off work because of that appointment, which they had confirmed the previous week, all she said was, "When would you like to reschedule?" And then their next available appointment was weeks away, even though Summers had neglected to call me to even let me know that they were cancelling my appointment! I have been a Summers customer for several years and although I like the service techs I am about done with Summers. It is too difficult to schedule an appointment and I don't care for their lack of customer service. I have paid to join their priority service club every year but it seems to make little difference. I still can't get a convenient or timely appointment. read more

Tried calling their 24/7 hotline at 7:50am today as my AC is having issues. woke up to a 78-degree house with the temperature in the 90s today in my area. Talked to Tamisha who took my information and then got tripped up on if this was an "emergency." I responded that, "Well, I have no AC and it is 78 degrees inside my house and it is supposed to be in the 90s today, I have two young children, under 2 here in the house as well, I don't know if that counts as an emergency but I would like to someone to come look/service my AC today. She repeated, "Is this an emergency sir?" I politely asked, "Well what do you guys consider an emergency, so I can see if my situation qualifies for it?" She responded, "Before 8am." What?? I asked her again, "What is considered an emergency to you guys and I can tell you if it is an emergency." "She kept stating, "Before 8am..." What do you mean before 8am? It is 7:50am right now, in ten minutes it will be 8am, but I don't see how a "measurement of time" is their definition of an emergency? How does that make sense? She would not proceed with the call, just kept going "8am is what is considered an "emergency." That isn't even a logical response or answer to the question, "What do you consider an emergency?" If you called 911 and they asked "What's your emergency?" Would any sane person respond with, "8am!" or any unit of time? I don't know if their call center employees are a reflection of their actual service, but they did not get my business, even though I desperately needed service, because they would not proceed. They just wanted to waste my time about what is an emergency! I would not recommend this company... read more

They did what we needed done. They were pricey, but let's be honest, all plumbers seem to be. Did they rip me off? I have no idea, I don't know jack about plumbing. What I do know is we've called them twice. Both times they've come out the same day, been professional, and fixed our problems. I also know that the next time I have a plumbing issue I'd call then again. read more

I noticed standing water in my crawlspace. I scheduled with Summers verses Reliable because Summers scheduled Monday verse Wednesday for Reliable. Summers showed up Tuesday afternoon. The plumber did not want to do the job due to the tight crawl, but he did. He found that the freezing temperatures popped off the cap on one of my lines. He replaced with a SharkBite cap which he had to go get at his columbus location (wish it would have been a sawdered cap) but he said that was all he they had. He said nothing was busted and that he would have to charge me a minimum fee of $652.52 cents! I happen to have a reliable coupon that they matched with took $50 dollars off down to $595.52. He sanded and pushed on the SharkBite. This is highway robbery. I feel like I was way overcharged. The invoice doesn't even break down the cost. I won't be using this company ever again and would not recommend. read more

BUYER BEWARE! PROCEED WITH CAUTION! In my effort to assist my aged parents with a 2 yr old water heater issue that Summers installed previously, it was immediately discovered how UNRESPONSIVE, UNSCRUPULOUS, and UNETHICAL this company is. Upon request, my 85 y/o father received a quick quote to replace the newer water heater for discounted rate of $760+/-, even with a purchased maintenance plan offered by Summers. However, after I interceded for further explanation and responsiveness, their reaction was slow. It took significant persistence, and a different service technician to offer a similar solution to "replace" the water - not repair it. Since I knew the water heater is still under warranty, the idea of paying for a new water heater was unusual. Therefore, I requested an additional explanation. A Supervisor called me and did not offer any sound or reasonable justifications for the required fee to replace (FYI, the discussion was comical with his attempt to justify). Shortly into our conversation, he immediately offered a 50% discount (which in itself was an unusual compromise, if he felt the fee was justified). He attempted to gauge my reaction like a used car salesman and met reluctance instead because my father should pay nothing = $0.00. In conclusion, the supervisor approved the work order without fees. Do I feel like I won? HECK NO. I feel like a dodged a bullet. I was NOT trying to win or get something for free...only sound justification to pay fairly. This company obviously has an unscrupulous practice to deceive when convenient or possible. If they can get a few bucks easy...the will try. If there is any push-back or reluctance from the customer then acquiesce and chalk-it-up for a "good try" Homeowners, BEWARE OF THIS COMPANY AND THIS PRACTICE. IF you feel like you're being unfairly treated...you probably are. read more

A rep came out and told my wife it would cost about $550 to replace our garbage disposal. I asked what kind of disposal he would be installing, and I found out that it is one that costs $99 at Lowes. He said we could buy our own and the install would be $230. So the unit and warranty combined for over $300, when you can pick one up for $99 plus a $12 warranty. WE GUARANTEE TO MEET OR BEAT OR COMPETITORS PRICES?! That was a 300% markup over their competitors who also, by the way, charged half the price for installation. Unacceptable prices. And we had to pay for the "service call" for the guy to come out. read more

We call Summers every time we have a problem. They do a great job, they are up front about costs and everything is done right. Summers is the only company we use. read more

I had set up an appt a couple of weeks ago for today and no call or no show. This was my first time to try them since we moved here from TX. When I called they said they had called me and said I canceled the appt. But they didn't call me as they didn't have my phone number. Poor way to run an office. read more

These people are HORRENDOUS!!! They were an hour late, and when they arrived, they tried to scam us. We called for a loud noise coming from our furnace. They told us that it was our Fan Inducer Motor, and that it had to be replaced. They ran (or tried to run) this scam on us where they make up a RIDICULOUSLY high quote, then offer to take $200.00 off for signing a "service agreement" with them. They quoted us $850.00, and "offered" to be super cool and get it down to $650.00 Luckily, we are not stupid, so I told this bright orange dressed gentleman that I was going to research the cost of the part, and ease of installation, as this part is only connected with a plug, and 4 screws. He assured me that it was a LEVEL D (which is apparently way up there lol) difficulty repair, and that the part is $600.00 Long story short, he lied. The part is $125.00 brand new, and the repair takes 5 minutes to do. Just a plug, and 4 screws. I showed these guys how I caught them in their scam, and they simply opened their eyes VERY wide, and turned beet red. I must say, the best red faces looked nice against those almost neon orange shirts and hats they were sporting. I told them not to worry, they weren't the first band of idiots that I caught trying to run a scam. At that point they tried to collect their $89.00 service call fee. I presented them with a coupon for a FREE SERVICE CALL. The gentleman told me it was only free with a paid repair. Well....The coupon contained no documentation supporting his last grab at my cash. He sure did push that piece of paper right up to his beet red stupid face and try to find a way to get that money, and sure enough, after his extensive examination of said coupon, he admitted VERBATIM that "we don't have a leg to stand on". Indeed Summers service call guy, indeed. Well, I hope this saves someone $475.00 like i saved myself by looking into their RIDICULOUSLY OVERPRICED QUOTES. AVOID THIS PLACE LIKE THE BLACK PLAGUE. read more

Summers Plumbing Heating & Cooling - Plumbing Near Me - Noblesville, Indiana

Called them for second opinion and exceeded expectations. Dustin was outstanding in accessing issue we had with clogged kitchen drain. Peterman plumbing had recommended a couple of options costing up to $1700 replacing kitchen pvc pipe! They utilized a snake not strong enough for a long run pipe that we had. Dustin went to get the right snake for the job and cleaned out for $100! Was very impressed how he assessed our plumbing installation and potential issues going forward. They are in my A list! read more

Service was on time, professional, courteous, and did a great job. However, $480+ to set two toilets that took the service person 45 minutes to install is price gouging. read more