Let's just say I don't know much about cars. I don't know how to change the oil but I do know how…read moreto drive them fast. I went to my favorite auto store to buy oil and they offered to lend me a funnel. The guy saw my face and said he'd just help me. After checking the dipstick he told me I didn't need oil at all the light was just saying it's time for a change. Honest service like that? Customer for life Until the next time.

The last 2 visits in 2026 napa oreillys went better than my 2021-2025 visits . Staff friendly but…read morenot engaging. They always seem overworked occupied with others. No greeting when i came in. They had most of the basic stuff i needed. Major Shortage on funnels. Out of the $0.99 cent ones. No effort to ask for loyalty or push related items. I usually just go elsewhere due to high prices, minimal parking, impersonal interactions. The counterman did drop what he was doing and came out right away to scan our check engine light. Also was discreet , gave us a printout and checked us out promptly. Cool.

Always super helpful. Had to swap out a battery for the second time and these guys are just like a…read moremachine, got me in and out with the replaced battery in no time. Highly recommend. Kudos to Keano for the help!

Unfortunately, I bought a defective AC/PRO from Amazon --- the seal between the gauge and the…read morebottle broke. In desperation, I contacted AutoZone in Napa, CA and begged to borrow a gauge that may fit the bottle that I have. I was told to just come by and will take a look at my dilemma. To keep the long story short, they could have sold me a gauge, which I only need to use for a brief moment, but instead let me borrow the one that they have. CHRIS, you saved me a lot! You went over and beyond and thank you. I was a happy woman at the end of the evening as I was able to complete what I have been wanting to do. Because of this, Autozone gained a customer for future auto stuff.

Got off of work to find that the car battery had died…read more After getting a jump, I called ahead since it was within an hour of closing. They were able to confirm that they had compatible batteries and could assist with installation as well. Fabian took excellent care of me--presented the options, explained pro's and con's, replaced the battery and reminded me to get my refund for the old battery. Couldn't have asked for a smoother experience!

Had a dead battery and no one likes that. While waiting for a tow truck, I called AutoZone to see…read moreif they had a battery for my car. They gave me two options and I went with the one that had the better guarantee. I drove over and they installed it without any issues. Quick, easy, and saved me from needing that tow after all.

Needed a hard to find part for my husband's 2001 Ford F250. Started by calling PAS. My first call…read moreof the day & boy was it fruitful! He was pleasant, courteous, picked up on the 2nd ring. Anyway, told him what I needed, said he had no such part. HOWEVER, he quickly looked on his computer and, before we were done, gave me the names, phone numbers, and locations of 2 other companies that DID carry my part and even quoted me the price they were asking! The entire exchange was under 5 minutes! Now THAT's service. I will remember these guys. Best service ever. Remember the old movie, Miracle on 45th where the department store employee sends them to their competitors when they don't have what they need? Well, I can only say, Well Done!! Great service. Thank you!

I have tried several times now to reach a live person, during working hours. But everyone seems to…read morebe busy!!!! I'll try again thou, since you have gotten such GREAT reviews, maybe I just call when you are busy!!!i left first part overview I believe,... A week ago??? Can't get a response to ANY OF MY CALLS ABOUT my car, sitting in garage with $2000 of repairs in it, less than 1 yr old BT stereo in it that all work, but don't have the $1100 to fix anymore. No response, they don't want my car to sell for parts? Can't answer the phone? I don't get it. Ur views are GREAT..

This is for the NAPA auto parts on Vallejo Street. Lani and all the counter guys always take care…read moreof me. Even go out of their way to make sure I'm taken care of. I can't say it enough good things about this place higher quality service and parts and it's often cheaper than the other guys.

Wish I could give them no stars at all. One is more then they deserve…read more Recently I had some bad luck. Car issues, broke my cell phone, and had my credit card stolen. This NAPA auto parts took full advantage of this. First when I came in to get the parts I needed I was busy trying to keep my 3 year old from trashing the store so the sales man, yes they work off commission got me the most expensive replacement parts. After realizing what happened I went to return the unopened parts only to get push back. Luck for the sales man my credit card had been stolen so he told me without the card there was nothing he could do. I explained that I live in another state where there were no NAPA Auto Part stores and asked what I should do. He actually said keep their parts I was able to get for 1/4 the cost. I had a shop do the work, provide the parts including insurance, and it was still less then what I was charged for just parts. The manager was also not helpful telling me to wait two weeks then she would be able to process a refund without the credit card. Again... I'm from out of state and clearly told them this. Maybe they just don't know how to use their machine, but I have worked in retail and have processed many returns without the credit card. Mind you I had the receipt in hand. No solution offered at all. No help what's soever! On my way out of CA I stopped at another NAPA Auto Parts. They also gave me a hard time. They processed the return and explained they work off commission and their store will now be hit with the return. So NAPA in Napa took advantage of me, lied to me, and gave me really bad service. Receipt shows Rob and Rick. Thanks a hole lot for nothing!

Anyone driving this car today, 3/5/25, around 1:50 pm, must be fired…read more He is driving like crazy. He got upset because the car in front of me slowed to turn right to go to Walmart, and I needed to slow down too. I still in the correct speed limit. For sure he didn't see the other car because I have a SUV and he got a small spark chevy. He drove fast to cut me without blinkers and almost hit the other car. Then, he pulled out his hands to wave dirty hand to me. I have proof. I have both cameras in front and back of my car. I'll not go to this business anymore for hiring this kind of employee.

This place is great... a small family business that treats customers and employees like family. If…read morethey don't have it, they can get it it (whatever "it" is). They've been in business for 75 years for a reason. Skip The corporate auto parts stores, frequent this small business!!

Bought a convertible only part from Craig Motors. Part was as described and received before…read morescheduled date. Excellent sevice from start to finish.

I needed a oem rack and pinion for a 89 corvetStan. 2019 nobody had a rebuilt one but craig motors…read morehad new one wasn't available since 2005. I would say 60% of the time I need a oem part they have it in stock. Been doing business with the for about 6-7 years and will continue to do business with them. Great people craig and stan.

This isn't an actual review. I didn't see where I could request a search. I looking for 2006 Chevy…read moreSilverado 1500 Intimidator Dale Earnhardt Edition front seat heat rests (with the Dale Earnhardt image) and the SS Intimidator badge for dash board. I couldn't find another way to message you. Todd Witwer twitwer@camstex.com 661-301-9757

I called on the phone--I asked "Do you have the part that I am looking for in white." They said…read more"Yes, we have it in white." I said "Can you save it for me, I can pick it up tomorrow." They said "We will still have it." I drove to American Canyon. It took over almost two hours. I got lost two times because Green Island Road is in the middle of NOWHERE and the maps don't show how to get there. I arrived, I said, "Hi I called yesterday and you said you had such and such part in white." They said "I don't think we have it in white--how about blue." ARRRHHGHHH! NO! I wanted it in white, that is why I drove to American Canyon. I had the freaking part in the wrong color, that is why I called on the phone, to see if they had it in the right color. I got the part. It is still not the right color and now I have to paint it. I am not an auto-body repair specialist, so my car will probably look just as crappy as it does now without the part. The moral of this story is don't believe what these people tell you on the phone. They didn't check and they are probably just trying to rip you off.

Had a horrible experience with Joe extremely rude and tried to up sell me on unnecessary work got a…read moredifferent quote on a dif shop in Napa way better price and better customer service

I had Joe's replace two front seat covers on my Mercedes. He told me to go online and buy them and…read morehe would install..."make sure to get OEM", he said. So I did exactly that, and when I went to install he cast doubt whether they were OEM, "never had heard of " the outlet where I got them. Later changed his story to "worked with them many times". He installed, complaining about having to sew the seat heaters back in because I'd bought the wrong ones without seat heater in them (again, your'e the pro, let me know what to buy). Charged me way extra for doing that. Picked up the car, visibly just an ok job. But Air Bag Sensor lights lit up, indicating they were doubtfully working, AND the seat heaters didn't work at all. Took it back, he stated "I put it back together just the way it was" but he could not reset the air bags (not the appropriate equipment - he should know that and advise). He was done. I had to spend another $200 to have the air bag sensors reset at a reputable shop. My main objection is that his stories changed, he lied about what worked and wasn't willing to meet negotiate a settlement. All I can say is I don't trust this business!

Recommended to me by 2 friends. I took my Honda; the bill was like $80. My last service @ Honda…read morewas over $2000, but they told me that the next would only be $700 or $800. As I am out of warranty, I see no reason to pay Honda's prices. AND they were very nice and informative! I'm going back there next time.

Pete has been taking care of my auto repair needs for several years now, and I have nothing but…read moreconfidence in his abilitity to diagnose and correct a problem. He has a very competent team of exceptional technicians on hand and they all, as a team, go above and beyond expectations. Thanks guys!