Unfortunately, I bought a defective AC/PRO from Amazon --- the seal between the gauge and the bottle broke. In desperation, I contacted AutoZone in Napa, CA and begged to borrow a gauge that may fit the bottle that I have. I was told to just come by and will take a look at my dilemma. To keep the long story short, they could have sold me a gauge, which I only need to use for a brief moment, but instead let me borrow the one that they have. CHRIS, you saved me a lot! You went over and beyond and thank you. I was a happy woman at the end of the evening as I was able to complete what I have been wanting to do. Because of this, Autozone gained a customer for future auto stuff. read more

I had to get some replacement bulbs for my 2008 Corolla headlight. Autozone employee offered to install which I accepted. Five minutes later- all done. Excellent customer service. Thank you for the speedy, friendly service. read more

Went to AutoZone to get new windshield wipers for my Subaru Foerster and was assisted by a very pleasant young man named Brian. He asked if I wanted high-end or cheaper wipers and of course I wanted the best and I asked if there was anyone there who could put them on for me. Without hesitation Brian said he could definitely do that and followed me to my car and, with some difficulty due to the new lock-in mechanism, installed the new wipers. He was very courteous, patient, and cheerful. AutoZone should be very proud to have someone like Brian on their team who gives great customer service! read more

Highly recommend this place. Austin is extremely knowledgeable and saved me 100+ dollars in a matter or minutes. Went above and beyond. Thank you!!! read more

The manager that works there seems very miserable and is very rude . Whoever made her manager needs to do there home work better next time .

my trucks battery died and they offered their services for free. They helped me install my new battery in my truck and we're very nice and helpful. The whole team was awesome but specifically Mike he installed the battery. Thank you guys and appreciate y'all. read more

AutoZone Auto Parts - Helping install my new battery!! - Auto Parts & Supplies Near Me - Napa, California

A young gentleman by the name of Joaquin assisted us with a a new battery and instillation. He's knowledgeable, knew how to find the answers we needed and his installation was quick and effective. He was answering other co workers questions as well, made us feel comfortable and make conversation through the whole process. Very kind, a valuable employee! read more

If i could give an extra star i would, i walked in to store to pick up a few things i guess i showed up at peak time. 5 people ahead of me and business was short handed by staff. In comes another employee i believe her name was Anna if im not mistaken (i looked at her name tag) i asked a vehicle related question and where i could find some items. She was great i did not know she was still not back on duty, directed me to where i needed to go made her reccomendations. Just one of the best customer service i have recieved in a very long time. I ended up here because oreilly had terrible service. Will be making Autozone my primary auto parts shop from now on. read more

I definitely recommend coming here. Austin and Desiree are the most kind hearted, attentive people I've met. They both made sure I was well taken care of and made my car trouble be as smooth as possible and helped me fix the problem quickly. They went above and beyond for me willingly. Thanks guys! - Daniela read more

If I could leave zero stars I would, they sold us the wrong size tire chains and we ended up sliding off the road. All my homies hate autozone don't go here if u want to make it safely to your destination read more

Yesterday, I visited this AutoZone to buy a pair of brake lights since mine was broken. Upon walking through the door, one of their staff Luis warmly greeted me. After confirming the right type of brake lights for my car, he provided me with useful information on LED lights vs. regular lights. After checking my phone and realizing that all auto shops in Napa have closed, I decided to take my chance and go back inside to ask if they would be willing to take a look and perhaps install it for me. Fortunately, even though Luis explained to me that they normally don't do something like this, he sympathized with my struggle and came out to help me after assisting all other customers in line. As someone who knows nothing about cars, I learned a lot about brake lights by talking to him while he was patiently replacing the light bulb. Luis was close to finishing it but he was needed back in store, so he introduced me to his manager Umer who went on and skillfully completed the replacement for me. Thank you Luis and Umer for going out of your way to help me out! AutoZone has never failed me with their customer service; yesterday, they went above and beyond. I recommend it to everyone who needs auto parts and who could use a bit of candid advice on your car. read more

I gotta hand it to Pedro! He's the absolute best ! Every time I come in he helps me with the biggest smile and knows the store like the back of his hand. He's always in good spirits and always helps me make good informed decisions with all my auto needs and wants. Thanks Pedro! read more

Every part that I have purchased from the Autozone on Lincoln avenue in Napa I had to return due to the part not working. They buy sub quality parts made in China, do yourself right and buy OEM parts for your vehicle or buy from NAPA AUTO PARTS a few blocks away. Autozone EE's are nonprofessional and don't care about their customers. read more

I've had positive customer service experiences at AutoZone in the past, like 100% of the time until today. My "low engine oil" light came on so I sought out the closest AutoZone (I'm pretty brand loyal) and this one was it. The man on shift and 12:30 p.m. on 6/30 was not very helpful and while I wouldn't go so far as to say rude, his customer service made me leave. I gave him the information on my car so he could help me find the right oil then he just kind of gestured to the wall of different oils and rattled off brand names. I was hoping he would identify the correct oil for my car so I could just buy it, put it in my car and be in my way but his "help" was the equivalent of my walking into the store and just going to the isle of oil and guessing...and he tried to sell me an oil filter too (wth!?). I like AutoZone so will continue to go to their stores but I won't be back to this one. I went to Napa Auto .25 miles down the road and they helped me. read more

Autozone saved us when we needed help changing our battery after our battery died on us in the middle of the road.

It seems that the leadership in this store doesn't seem to understand that their customer's time is valuable. I've gone in several times to this location because of the proximity to my home. However, it seems that almost every time I go in there, I immediately regret my decision. It's not the cashier's fault. The poor guy is stuck with 6 people waiting in line and even though the management walks by the front and can see the line but seem to not even care. To make it even more difficult, the poor guy needs a password, and requests it, but it's as if he tried talking to a brick wall. Today, it took management 8 minutes to come solve his problem. Meanwhile, my wife's food is getting cold in the truck. Yayfunhappiness O'Reilly's is about a half mile further away but I find myself there more and more.... read more

Customer service is horrible. 2 guys at the counter running like crazy to help as many customers as possible while a couple of managers just sitting in the office eating their munchies. I asked an employee about "who was in the back?" And surprise surprise, it was the store manager. Tried to call the customer service at the door, but I never got a hold of a higher member of management. Sad how their leadership is setting a bad example. read more

Needed a new battery, Nathan gladly help over the phone and reserved exactly what I needed. Once I arrived Isaiah rung me up and helped me to my car. He also made me aware of how I could get some money back by retuning the old battery! Keano was kind enough to replace my battery right out front. Witch only took minuets! These guys are so helpful and truly made my day better as well as fixing my car! Thanks guys ! read more

This is such a shock to me! I do a lot business with this store. For the most part this is a great store with great people, working hard. I recently did brakes on my truck, purchased all parts that I might need. I took back calipers ( didn't need) and got a credit back to my debit card. Went home and handed receipts to wife and she said she would monitor account to make sure it went through. IT DIDN'T SHOW UP! Phone call was made to AutoZone and they said I received cash back. This did not happen. Tomorrow I will go to the Napa store and try to find out the Mystery of the lost cash! I'll keep you posted! UPDATE: The mystery of the lost cash is solved! I just didn't remember them giving me the cash, but they provided me a screen shot of me with the time stamped receipt, standing at the register with the cash in my hand. I'm glad I was nice from the start because it's easier eating humble pie than CROW! So thank you AutoZone!!! read more

"Auto Zone" is a clean, colorful, friendly looking venue across the street from FedEx/Kinko's and Wal-Mart. The parking lot is somewhat small, and a challenge to get into. It's easier to enter it from the east, after coming off the Silverado Trail. There are a couple of parking spaces. I needed help with getting a new lightbulb for my headlight, since it had been one-eyed like a Cyclops or Odin. They installed it in about 15 minutes. The store is clean, the employees are friendly and helpful, and there's salsa music playing. As for my car... let there be light! read more

I almost want to give 2 stars because I've had ok experience here in the past. But this really pisses me off, and my overall outlook at this point matches the Yelp! rating description: "Eek! Methinks not." I came in to AutoZone at Soscol and Lincoln about a month ago and needed 5 lug bolts, and the store only had 2 in stock. So I took the 2 they had on hand, and special-ordered another 3, to be shipped from another store. AutoZone never called to let me know the bolts were in. At any rate, the car ended up dying a couple weeks later and I didn't need the 3 bolts after all. I had to return to AutoZone anyway (to return a tool kit I borrowed), showed the guy at the counter my receipt, and I asked if I could "return" the bolts I paid for but don't need now. The guy said (and I'm refraining from name-calling only because Yelp! would probably censor the review): "That would be like you taking a receipt to Walmart and asking them to refund you money for something you didn't buy." What?! .... WHAT?!?! Back up a minute. Did you just call me a (expletive withheld) thief? I'm your CUSTOMER. And one who PAID FOR A PART that you DIDN'T GIVE TO ME. YOU OWE ME 3 lug bolts. Let's reset our perspective here, dude. On further explanation, the reason why he felt it appropriate to assume that I'm a thief is that evidently the store manager keeps record of which parts come in and out, and would be the person to know whether I had already picked up these bolts. Life lesson: Things work much better when you explain them and don't assume bad (even criminal) faith from your customers. If you started with that and not the cute Walmart story, I might not be writing this review. Except that when I asked when the manager is in the store, and he just stared at me like he couldn't figure out why this would matter, and I said "I work", and he shot back "I work too." (... great point? though it's still lost on me ...) Or when I asked if I could just have the parts then, he told me that they sent the parts back to the original store when I didn't pick them up, I asked "even though I PAID for them?", and he explained that they have to because if they held onto these parts, they wouldn't have room to stock everything else they sell. Any idea how big these 3 bolts are? Also consider that I drained their stock of the last 2. Evidently warehousing an extra bolt is a humongous burden that science hasn't solved yet. Or the eye-rolling "Pfff..." when I told him I was returning a toolkit I borrowed a month ago. (Actually, I paid for it in full, with the promise that I could keep it as long as I needed, and they'd refund it in full when I returned it.) So these guys have my money, and I have to show up at AutoZone while the manager is there (which is also when I'm at work in Palo Alto), and hope I don't get treated like a thief again. For 9 bucks? This is how you get treated by AutoZone in return for giving them your money up-front in return for the promise of a part later. How much money does AutoZone make, I wonder, by selling people parts they don't have in stock, not notifying them when they arrive, quietly re-absorbing them into inventory, then treating the owner of those parts like a thief when he shows up in the store? Bang-up job, guys. You're CRUSHING it over there. My humble recommendation, if you're not too busy working (because I know you work too!), and open to the idea that maaaaaaybe there's something that could be improved here: Do not, *EVER*, treat your paying customer like they might be a thief. Unless you're trying to drive them away so they won't claim the parts they already paid for. (Hmm. It's almost as if this is a line item on their budget.) read more

Woman this morning was 5 minutes late opening, nasty, not helpful and rude. Not the right job for someone to work customer service. Perhaps she woke up on the wrong side of the bed? Will think twice before I give them any business. And you should too! Cragen is always friendly and helpful. They will get my $$$ read more

I would mark all 5+ stars for Gabriel, but unfortunately he works with other people who do not share the same professionalism and work ethic he does. I was in a pinch and needed a battery replacement - Gabriel was knowledgable, helpful, and quick. I was surprised he has only been working in the store for a month. He helped me instal my new battery, even after his co- worker rudely suggested I would need to also buy the tools to install the battery and stated "we don't have to install the battery for you" It's Gabriel's type of customer service that generates more business AND income by making customers want to come back. And it's the other guys additional cost and rude comments type of service that steer people away. read more

This is one of the worst autozone store I have ever been in there customer service sucks. There are completely useless every time I buy something they always give me the wrong part and I have to waste more gas and money to return the item and locate it elsewhere DO NOT WASTE YOUR MONEY HERE go to O'reilly. Autozon has wasted my time and money it's actually the older staff that has been there for a wile. Do not go it I would not even rate this store it's that low. read more

I was the only person in line this morning. The phone rang and instead of waiting on me, the cashier answered the phone and waited on the caller. This is totally unacceptable. I made the effort to drive to the store. If the cashier knew anything about good customer service, she would have politely put the caller on hold and waited on me. I left and went to O'Reillys where I was greeted and waited on immediately as I entered the store. read more

Waste of time go there inefficient customer service even in comercial accounts the worst experience ever and the prices are pretty much the same with napa auto parts and other local business read more

Impressed they took out my old battery ,and installed the new one , and new wiper blades , old fashioned service no extra charge , wow , excellent , a real mechanic works here and helps you!!!! This kind of service is so rare now!!! Joel was the man!!! read more

Although I'd been told six months ago that I needed a new battery in my car, my lack of understanding kept me from dealing with it. After a helpful stranger jump started my car, I ventured to the Napa AutoZone where Pedro sold me a battery and taught me how to install it even though they were short staffed. The whole sales team really showed some hustle and grace under pressure, and convinced me that there is the place to go for automotive needs! read more

I'm so impressed with AutoZone! Not only did they check my battery to see if that was the problem with my car dying often, but they charged it first to be able to check it properly and then also checked my alternator to assess if it was okay ...It checked out. Umberto installed the battery and would not take a tip...So, I was not just impressed, I am extremely grateful! read more

They call this place "Vato zone" for a reason. Don't wear red or blue ( or a chivas jersy) and you'll be ok.

They were very helpful when I came in looking for new bulbs for my car. They also offered to help me install for no extra fee. Thanks for the helpful and friendly service. read more

This place is run so unprofessional. The Assistant manager Soujob was horrible and rude. My husband and I waiting for three hours to be helped and she kept telling us to come back Tomorrow. Thank you to Luis who was very nice to us and apologized for the way she was behaving. He was the only one in the store assisting multiple customers and answering phone calls. Luis was a big help and very much appreciated. As for the assistant manager she needs to be re trained in the customer service department. read more

Friendly staff. My car battery died recently. They checked my car battery, found out it was bad, gave good recommendations on what battery to get, and replaced it. I was only charged for the battery. read more

The staff in this place have no sense of urgency. After waiting in line for 20 minutes for a cashiers to stop deliberating with confused patrons who probably didn't speak english I put my items back and left. These people were tripping over a dollar to save a dime. Keep one line moving for simple transactional sales and the other you can have open for the people who want to argue over the return policy or how to get a rebate. Shape up fellas read more

The lady there is the bomb! Every time I have one in there she knew exactly what to get for my car and if she didn't she told me when to pick it up. You couldn't ask for anybody better! read more

Great neighbors literally! My car wouldn't start this morning before work and so I went over to ask for help and one of the gentleman was so kind he took time out of his break to help me. I am very grateful for his help. This isn't the only time I have had excellent service there, anytime I have to get anything for my car all the employees are always ready to help, and answer questions. Definitely will get my business when I need something for my car! read more

Horrible customer service. Bought a battery for my Nissan there 18 months ago. Was told it had a 5 year warranty. My car has been having problems for the past three months with the battery dying if my car was not started everyday. Got stranded when my car would not start and had to get it towed to my mechanic's shop. Was told my battery would not hold a charge and had to get it replaced. Went back to Auto Zone to see if I could get a refund or store credit since I did not need a new battery after having my mechanic replace to bad one. While I waited for help three more people came in with bad batteries. I was told they would need to but the battery on a charger to see if it would hold a charge before they could do anything about the warranty. The manager, Dawn, was supposed to call me once they were able to charge the battery. After an hour I called the store and was told she was gone for the day. I tried calling three times the next day to speak with Dawn only to be told she was busy, with customers or at lunch. Finally went to the store in person. I watch Dawn walk to the back of the store. When I asked to speak with her I was told she had gone home for the evening. When I asked about my battery I was told it was fine and I could take it home. I asked them to recheck it with the battery tester. After a few minutes of testing I was told it had 52% charge. If the battery was charged on their charger it should have been closer to 100%. I pointed this out to the sales associate who had to admit that I was right. Since he did not have any mangers authority all he could do was give me a new battery, which I pointed out again that I did not need. He said I could always sell it on e-bay. Oh, and while I was there three more people came in the batteries to have exchanged. Will never go there again. read more

Every time I go in to auto zone I like getting Pedro as the cashier he helps a lot and he is so patient when I go in and ask so much questions he is very happy person and always in a good mood also he is respectful man thx Pedro for all your help whit my car your the best read more

Some of the employees are helpful when their managers are standing next to them other wise they are useless. I have had a few too many bad experiences at Napa AutoZone particularly with the customer service. Once I came in looking for a part that autozone.com said napa store was in stock, and the store clerk said they didn't have any in stock. So I went home printed it out and returned within the hour and gave the print out to a different clerk and he punched the number in the comp and found it on the shelf. So if you don't like your time wasted I would not suggest this Napa Autozone I would go to O'reilly or Napa Auto parts. But if you really have go to a AutoZone because of a sale or coupon I would suggest going to American Canyon AutoZone where they are cleaner, the lines are shorter and the clerks are defiantly better at their jobs. read more

Ricardo Lua was a huge help today! He helped me figure out the best battery for my car, professionally answered all my questions and even installed it for me. He's knowledgeable and a gentleman! Thank you Ricardo. read more