Dr. Silverman has always been friendly. He has given me good eye exams and good service. His staff…read moreis another story. Most of his staff are rude and short with people. Many of them seem very unhappy doing their jobs. I will be looking for a new optometrist's office.

I had Dr. Silverman. He was fantastic. Took the time to explain everything and even followed up…read moreafter about my contact lenses. The best optometrist I've been to.

I've decided since my insurance has changed I'll get my glasses elsewhere. Not because of my…read moreDoctor nor my tech. They're great. I'm tired yesterday of the companies LIES never having glasses that I choose in the warehouse. No more. It's time for a change.I'm not going through this again. My teach has bent I over backwards to SMOOTHE out their MESS!

Very short wait time in the lobby and to see the Dr. Staff is professional and polite. Explained…read moreeach eye test they did and what my insurance would cover.

Great experience at Spartan Vision Center. Dr. Roubos and all of his staff are phenomenal! They…read morewere able to get me in in a pinch when my glasses broke. This is the place to go for an eye exam!!! Thanks Spartan Vision Center Team

Was able to get in very quickly and easily as a new patient. They screened for coronavirus and were…read morewearing masks. When I first arrived they took a picture of the back of my retinas, something I've never had done before, which was very cool! Very kind staff and Dr!

I love this practice! They're fast, attentive, and caring! Dr Schraben has always taken the time to…read morehear and address all my concerns, and get to know me as a person. He has gone above and beyond in helping me with visual migraine issues post Covid, aggressive dry eye problems, and always responds quickly when I call in for a concern. The front desk staff is so accommodating and thoughtful. I moves out of town and still am driving back to Rule Eye Care. A++ practice!

Staff is friendly and Dr.Schrauben took time to explain my concerns. They have a huge selection of…read moreframes and keep updating them regularly.

Dr. K gets one more star because she solved a problem I've been having for years. (I've just…read morenoticed it's gone within the last few months.) My eyes used to go blurry for a half hour or so after taking off my glasses, but I never told anyone because I dismissed it due to having "weird eyes". The optician where I got my glasses made pointed out that Dr. K left out the prism in my prescription, but I didn't really understand her explanation (as to what prism was), so I put it out of my mind... ...until recently when I realized prism must be what makes my eyes blurry, because after I had Dr. K's prescription filled, the blurry suddenly stopped. Thank you for changing my life!

In a nutshell, the doctor is fantastic, but the two female employees in the front require serious…read morework on improving their skills at customer service. My mother, frail and elderly, was in need of some new glasses. Doctor Kowalski took great and extraordinary care in her examination of my mother's eyes. My mother moved slowly, having to get in to and out of a wheel chair, dealing with a catheter bag, and portable oxygen tank. The doctor was very caring, attentive, and patient, in addition to being proficient at her job. Arlo, the man who helped us choose frames was equally agreeable. Arlo said that the frames would be ready in 7 to 10 days. Eight days past, so mother called to get an update on the glasses. She was told that the glasses would be ready next week on Wednesday. One more week went by, so I called on Tuesday. The girl who answered the phone, Carrie said that they were not ready yet. She offered no helpful information throughout the conversation, and I had to drag information out of her. She finally told me that the glasses were on back order. So, we now were told, 15 days after the order was placed, that the glasses were on back order. I called Eye Care Associates in Charlotte and confirmed that they could make some glasses with the script from another doctor. My mother called Lansing Ophthalmology to cancel the order for the back-ordered frames, and ask for a refund. Only Elena the optician can does refunds. She's not there. A few minutes later, Mom gets a call from Elena. The glasses were not back-ordered, but had been sitting in the office for two days. She claims that she had trouble reaching my mother on the phone. The next day Wednesday 10 July 2013, I go to collect the eye glasses with my sister. Elena provides the glasses, and asks if my mother will be in to get fitted. I said that she would not because it's difficult for her to get out. I asked if she would show me how to adjust the glasses. She scoffed at the notion of a novice doing it, but did adjust the one new frame to match her old frame. That one thing was probably the only redeeming value of the whole interaction with us, Elena, and Carrie. She then said that we were "all set", and offered no apology for our troubles up to now. I proceeded to tell her the story of our experience there, but was repeatedly interrupted by her with defensive and argumentative comments. Elena was not apparently interested in truly listening to me. Yes, I'm sure that she could hear my voice, but empathy is an unknown word to her. I finished the scenario, and said that I'd like to give her the opportunity to make things right. Evidently, Elena and Carrie went to the same school of customer service, because she gave a sigh, then forcefully said with a snip in her tone, "Well, you obviously have something in mind! What is it?!". I was appalled that an employee who is working in a customer-service position of a business would be speaking to a client in such a manner. I told her that I thought that we should get a discount for our angst caused by the poor service. Carrie had said that Elena was the one to give refunds. Now Elena says that Vickie the regional manager is the only one to give refunds. Elena insisted on giving me excuses, and defensive arguments. I wanted an apology. She then said, upon my urging, "I'm sorry that you thought that the glasses would be done sooner.". Now she offers a half-baked apology, and does not even apologize for anyone's actions (or lack thereof) at her store. She states this twisted apology by placing blame for the situation on us, the customer. I then reminded her of the phone call between her and my mother earlier that morning. My very calm and kind mother, who is in hospice--I informed her, said goodbye at the end of the conversation, and Elena sighed and slammed the phone down to its holder. This icing on the cake of the saga, only added to the mounting stress placed on my ailing mother these two girls at Lansing Ophthalmology. Elena showed no remorse for her actions, when I confronted her about this, and predictably offered a defense instead of simply apologizing. I kept wishing that she would stop arguing with me, her client, and just act like a human being, and say a heart-felt, "I'm sorry.". The negativity of this purchase could have been avoided with better communication, responsive helpful attitudes, and all of the other makings of good customer service. On my way out, I told Elena that they are losing a customer of 30 years because of the attitude of her and Carrie. My mother, her many friends, and family would know to never shop there again, to which Elena replied, with a roll of the eyes, and uncaring countenance, "Okay".

Great staff and doctor. They are very thorough and make you feel at ease. I'd recommend this center.read more

Dr. Phillips is knowledgeable, professional and has a wonderful staff. Excellent vision care for…read moreour entire family! We would all highly recommend Capital City Vision!