So after 3 years and a couple annual check-ups later, I've decided it's time to update my initial…read morereview. Over time, everything balances out for the most part. That includes LO Eye Care. What I've seen (no pun intended) is a growth. A change in priorities perhaps or a recognition as to the value of customer service. Or maybe the realization that customer service doesn't stop after you are greeted, nor does it end once you leave. Although I admit, a constant barrage of niceties and fluff would be rather annoying long term, it is especially refreshing that all the while you're being shuffled from one professional to another during the various phases of the exam, those attending to you are as I said; professional. Such growth. From 3 years ago to now, they've proven a difference. At least to me. My questions were thoughtfully answered. Their patience and understanding was present, the levity, the knowledge in the use and purpose of the equipment did not go unnoticed. Kudos to LO Eye Care on their turn around. Now if you could only find a way to dilate my pupils in such a way that it concludes with my exam...

Do not go to Lansing Ophthalmology at lunch time to pick up glasses. We have been waiting for 40…read moreminutes and are still waiting. We like the office on Coolidge Road but they need more coverage at lunch time or let their patients know ahead of time that it a very long wait to pick up glasses at lunch time.

I have had decent experiences with LO Eye Care until today. My bottom line is, don't get glasses…read morethere. Saturday hours are until 1:00. I came in at 12:38, and the sign-in sheet was gone, and the mirrors on the desks were covered. I was only going to pick up some glasses and have them fitted. I'm chronically ill, and it is hard for me to get out, and I explained this to the staff member. The staff member who waited on me was extremely cold and obviously didn't want to wait on anyone else today. It took about 5 minutes to have them fitted correctly, and he was outright rude. I asked about getting new progressive glasses and progressive sunglasses. He said there wasn't enough time. Meanwhile, my husband had parked and walked into the store and was greeted by actual scowls. After being rushed out, I realized the bifocals were wrong. The next store confirmed that when I was purchasing new progressive sunglasses and progressive transitional glasses, which took 20 minutes from the time I sat in the chair. But now I have to go out again and return the bifocals, wait for them to be corrected, and then go back to have them fitted. It is very hard for me to make appointments due to my health. I don't want to give them any business at all, but the glasses have to be replaced, and I'm not going to pay for them again. My husband and I were both treated badly. I'm handicapped. He is Black. Draw your own conclusions.

If you like long wait times, poor communication and customer service, this is they place for you…read more Do yourself a favor and find a different provider. I have been going there for years, and every year their service has been on a consistent decline. Waited 8 weeks for glasses when I was told 2-3 weeks tops, and never received any calls from them, I had to keep calling for any and all information. They have that big box store feel now where they just care about their profit margin and don't value their customers anymore. They made all sorts of promises to make it right and didn't follow through on any of them, I will never go back.

too bad he is retired I almost feel insecure about it Saw him yearly for about 20 yrs treated and…read morecured for 2 episodes of inflammation

Very caring and thorough. Did a great job with my exam and…read moreexplained things very well. The office was beautiful and very efficient. Loved their optical staff- very helpful and friendly staff and their prices were very competitive.

I went to another eye dr for a problem with my eye. He gave me a script and it did not relieve the…read morepain and the white of my eye turned yellow!!! I called that dr back with no success ‼‼‼ called Dr Rhem's office and receptionist was caring and concerned. She needed certain referrals to make appt happen and went above and beyond to see that I got an appt. I ended up getting one with a neurooptamologist so had to cancel this appt. but am so impressed how much they were concerned about my eye. Thank you, thank you thank you‼‼‼

Very professional & knowledgeable. Have been seeing him for a pesky eye problem & he's been patient…read more& suggest lowest level of treatment before progressing to more serious levels.

Very professional doctor to which I sensed a genuine concern for my well being. Could not be…read morehappier with the results of my "New Vision". 20/20 was not what I truly expected. Thanks so much.

I think Elizabeth nailed it in her review. I wouldn't change a thing. Never on time and it's all…read moreabout the money!

They never are on time for appointments. They schedule too many patients. Sick and tired of waiting…read moremore than an hour to be seen. Dr. contradicts herself with my care (Preservision won't help, but yesterday said it would), what the heck? I feel it's all about the $ when they schedule so many patients. Thought about going to LOE, but some of the reviews say the exact same thing - very long wait times. When you are over 80, time is precious. Please get your act together.

Dr. Norton has been my Eye Doctor for the past 6 years and I'm so happy for her to finally have her…read morevery own practice! Dr. Norton has helped both me and my wife with our vision needs and we couldn't be happier. We are so pleased with Dr. Norton's care that we will still drive an hour and a half even after we've moved out of the Lansing area just to see her. We've had both glasses and contacts and what's great is she takes her time and is sure to get the prescription that is right for you. Dr. Norton is not satisfied until she's done everything she can do to help you see better and find comfort in your new glasses or contacts! We could not be happier with Dr. Jamie Norton and Norton Eye Care!!!

Simply good services. The staffs were friendly. The process is very quick and straight up. I would…read morerecommend this to students or people living here in East Lansing.