I ran through a problem with another dispensary for not being able to take a $100 bill and it…read morekilled my mood because I had to wait longer (any stoner knows the feeling) So I called this place to confirm two times with Josh ! He was chill and answered all my questions on the phone. The delivery driver happened to be Josh as well ! I showed him the $100 bill and he joked on how they dont accept the $100 bill because he knew the story. Lowkey believed him lmao Im writing this review because I had no extra change to tip him. He is a really good, professional, good sense of humor delivery driver and would 100% recommend this place and Josh as your delivery driver You dont see alot of good customer service today, so appreciate it when you experience it.

Had to do a curbside pick up because delivery was already fully booked at 2pm. It was seamless…read more Thanks again!

Fast service to receive a MMJ card. One hundred percent recommended. I got my approval and…read moretemporary card the next day.

If you're looking for a medical marijuana card in Nevada, this office will likely get the job done…read more The waiting room feels more like a holding cell than a medical office, and the overall experience is far from what most people would consider traditional healthcare. The doctor has a very unconventional personality and seems focused primarily on evaluating and approving cannabis cards. I asked about an unrelated medical procedure, and he quickly told me I didn't need it, which at least saved me from pursuing something unnecessary. If your goal is simply to obtain a marijuana card with minimal hassle, this may be the place for you.

Both Alexis and Chirstan has great customer service! Thrives for succyess both of them. Great…read moreservic. Very very very very very very nice

awesome place awesome people definitely recommend coming get your people are super super…read morefriendly

Fast & easy process. I had a pleasant experience & the staff was friendly in answering any…read morequestions I had. S/o to Justin and Jimmy for helping me out today!! My new go to location

The customer service experience at this location has consistently fallen below professional…read morestandards. As someone who values quality customer care and operates businesses myself, I believe there are significant concerns regarding communication, efficiency, professionalism, employee conduct, and overall operational structure at this store. I am also a frequent returning customer and a medical marijuana patient, not a recreational consumer, which is important to clarify. Because of that, I believe professionalism, attentiveness, product communication, and patient care should be held to a higher standard. While not every interaction is negative, there appears to be a recurring pattern of miscommunication, inconsistency, delays, and poor customer experience at least half of the time I visit. One recurring issue is the workflow and organization during transactions. For example, when ordering multiple items such as flower and edibles, employees frequently retrieve items one at a time instead of documenting the order completely and fulfilling it efficiently. This creates unnecessary delays for both staff and customers and reflects a lack of operational organization and training. Additionally, employee communication and customer interaction often appear disorganized, inattentive, or defensive when concerns are raised. During my visit on May 6, 2026, I expressed dissatisfaction with the service experience and was met with repeated back-and-forth responses from an employee rather than professional de-escalation or resolution. Regardless of personal circumstances, customers should still receive respectful, professional, and solution-oriented service. I respectfully ask that corporate review this location for quality control, management oversight, operational efficiency, and customer service standards. I would also appreciate a review of my customer account and visit history if necessary, as this feedback is based on repeated experiences over time rather than a single isolated incident. The primary reason I continue visiting this location is convenience and walking-distance accessibility. However, at this point, the overall customer experience feels more like a liability than an asset to the brand, particularly for medical patients seeking a professional and supportive environment.

Been going here since they opened. I even was blessed with an opportunity to work for them. I love…read morethe people. I love the weed selection. My go to dispensary without a doubt. I have an out of state medical card (California) , they accept and allow me to use it. Deals rotate so often it's hard to keep up but I am happy each time I visit. Thank you top notch. I love you guys

Top Notch is solid overall, mainly because out the door pricing is fair, and I appreciate that it's…read morea straightforward local dispensary without a lot of unnecessary upselling or "show." The employees are friendly always as well. However, I would strongly caution against purchasing the AMA 2g cartridges from here. I bought an AMA 2g ("Pie Hole") and initially everything seemed fine. By about the third day of use, the cartridge started leaking heavily. I mean, wax oozing from the mouthpiece, bottom, and sides, and also clogging the pen. At first, I assumed it might be user error, so I adjusted voltage settings and kept it upright, but the issue continued. Over time, the leakage got worse, and I was losing a significant amount of product just from it leaking rather than being able to use it. I eventually switched to a lower-voltage battery and cleaned the cartridge, which helped temporarily, but the problem returned. I went back and tried a second AMA 2g cartridge under the assumption it might have been a one-off issue, but I experienced the same problem again. It seems like this may be a product batch issue, cartridge defect, or storage problem rather than isolated user error, because the performance was consistently the same across two purchases. 80 some odd dollars now down the drain. Please learn from us. My boyfriend has already submitted a formal complaint regarding the second purchase under his profile since that was the one used at time of check out, but I also wanted to document my experience directly on here for any new or returning consumers wanting to try a 2grammer ! Everything else about the shop has been good, but I would avoid this specific product line until the issue is addressed.

Planet 13 is a cannabis enthusiast's dream! I prefer to smoke over drinking, so the consumption…read morelounge was my first stop. We had a very cool tender who took the best care of us, answering all questions patiently and never once did we feel rushed or like we were up against the clock for the 90 minute session. The cocktails? Divine. The prerolls were sublime. Dazed! is clean and decorated with great fun and enthusiasm. The dispensary and other retail sides were so easy to navigate--seriously all the staff here are welcoming and helpful and willing to answer any and all questions you might have. I'll come back for sure the next time I'm in town. Remember: Cash is King!

Having multiple challenges with on line, delivery orders. The department is very dysfunctional &…read morerandomly cancels orders. I placed a large order last night for AM delivery only to learn that it was cancelled- this is the 3rd time. Also, I believe that confirmed items in my orders were pulled to accommodate someone else (especially on sale items). Not very customer service friendly especially with repeat/medical patients. Losing confidence in their operation. Once an order is confirmed- that should always stand- if a change is required due to inventory mistake- call the customer, at minimum. Same with order cancellations. A basic courtesy. When did caring about service exit the building? This is an unethical business practice!

Great experience. Toni took her time, helped me choose just the right products. I'll definitely…read morebe coming back!

Not sure what was happening here with just ordering for delivery? After reading other reviews, it's…read moredefinitely something they should consider taking more seriously, as it's constantly failing their customers. I placed an order around 3:45 p.m.. I get an update saying it was ready for delivery around 4. Then, nothing. I get a call from an unrecognized number, they dont leave a voicemail, I figured it was spam. There had been no mention from them to expect any calls. I call around 8 p.m. to see if I should still expect the delivery before the end of the night. They said they tried to call for confirmation and I didnt answer, so I guess they weren't going to do anything else to complete the delivery or let me know, even though I could recieve delivery update notifications- and the tracking was only telling me it was still ready and in waiting. I get transfered to the delivery team-- no answer, I leave a voicemail. I eventually get a call back. They said they'll have my delivery sent out at 10 p.m. and will have me as one of the first stops, so I wait. And then I have to go to sleep eventually, as people do, and I wake up to a notification that the delivery was canceled around 11:30 p.m. kind of astounded by it all. I have Multiple Sclerosis, and this is the only delivery available in my area for edibles that help with my pain + inflammation + maintaining a healthy sleep schedule. I was so excited to have that relief, and then spent the whole day anticipating it. What a waste it all was. And it was such an expense I was willing to pay for, nearly $80 for just 2 orders of Wyld's Boysenberry edibles, but I guess that kind of thing isn't something they concern themselves with.

Best service in town even during these hard times!!!…read more A1

Call order in you wait in the drive up and even if you place that order on line it's never ready.read more

The staff there are always smiling & welcoming. Good prices and very clean environment. Good treeread more

This place sucks bud tenders are very rude all selection is trash and they have over charge more…read morethen other clubs in area it's a Nevada made 6 mins away all the same brands fresher buds way better selection all why having better prices and when I say better I mean 10dollar difference on same strains and growers The point system here even sucks

Great product! Amazing prices and always great product! Will come here always! My home dispo for…read moreanything I need!

I am a customer for about 8 years now. I spent thousands of…read moredollars here. Most of the time they are good Although most of the stuff on sale or deals are always too dry - too old and I actually accept most of bad products. But this time I purchased a whole oz and the whole thing is super dry and got fungi smell to it It literally affects my health!! I was coughing all night and blocked my whole breathing system!! So I decided to reach out to address my concerns and they just said nor returns no refunds! It was my first complaint over 8 years probably! And yet I already bought so many bad products from here with no problem. But when I see tag manipulation ! That was a rip off And I don't think a business like this needs to rip people off !!! Don't mess with our health so you can make extra money or to prevent disposable!!