Extremely responsive and thorough high-quality work. Owner, supervisor and work-crew genuinely…read morecared about delivering great service. I would recommend and use them again.

I never thought I'd describe a new roof as "beautiful" but that's exactly how I feel about ours…read more After Gary and his team did such a wonderful job on replacing our balcony siding a few months back, we felt confident in securing their services to replace the roof, something that has been on our to-do list for a few years. Every step of the way Gary was direct, responsive, respectful, and professional. More importantly, he is personable and relatable; that is, he's easy to talk to and I didn't feel "oversold" at any point. His team worked quickly and efficiently, and left the house and surrounding areas spotless--not even an errant nail left behind. Gary provided a courtesy aerial view of the work as it progressed, which was nice. Finally, NexPro's pricing is very competitive and their work is warranted. Once again, I'm very happy with this company and intend to work with them again should the need arise.

We hired RestorTech to remove the walls and insulation in the laundry room and also to remove the…read moreinsulation behind the bathroom shower due to smoke restoration after a fire in our building. Their crew removed the walls as well as all insulations behind the walls, they cleaned everything in the common area and they did a truly excellent job. They were super-efficient, hardworking, experienced professionals; they completed the work in one day and left my condo very clean and spotless as it was before they came. I am very impressed with the company, especially with Will, who is very responsive, reliable, courteous and it is a great pleasure to work with. We highly recommend Restortech and Will S. for any restoration work.

Lemony Snicket A Series of Unfortunate Events...that pretty much describes us, and RestorTech is…read moreour MIRACLE, go-to fixer every time we have an event. I don't mean to brag ...but, we're sort of frequent flyers there. We were introduced to John Pletcher, RestorTech's owner, and his crew in July 2011, after our house was struck by lightning and caught fire. We had a lot of structural damage but lost surprisingly little of our personal belongings and household furnishings. RestorTech came out and packed up everything in our house. The pack-out and moving process took about a week and a half. It happened during an awful heat wave with daytime temperatures exceeding 100 each day. The entire crew worked (and sweated) their butts off. All of our belongings were professionally packed, cleaned up/restored and held in storage until a little over a year later, when our home repairs were completed. When it was time to move back into our home, John made sure to send the same crew out to move us back in. Our move-in was more comfortable for the crew because we had working air conditioning unlike during the pack-out. It was wonderful to see them again and it kind of felt somewhat like going to a reunion and seeing friends you haven't seen in a long time. All of our belongings and "stuff" were returned in great condition and several things came back in better condition than when they left. For example, I have a family heirloom desk that belonged to my mom. One of the legs was broken and I just never got around it having it fixed but it was fixed when RestorTech returned it to us. The second and third encounters with RestorTech were for water damage from a burst pipe. They got out here so fast and did such a great job so that only the padding under the carpet was ruined. They were able to extract the water out of the carpet and once it fully dried we just had to replace the section of padding that had been ruined. The cost of those two water encounters was very reasonable which made us happy because we paid out of pocket for those instead of making an insurance claim. There were one or two more minor events where they came to our rescue as well. Throughout all of our history with RestorTech we've worked closely with Molly. She and I, well, we're practically BFF's at this point. Okay, I may have exaggerated that slightly, but seriously, Molly is amazing and we adore her. RestorTech is a great company led by a great man and you can't go wrong in picking them to help you when those traumatic, unfortunate events up-end your life.

After the third flooding incident in two months, Carlos and his remediation crew arrived as…read morepromised, evaluated the damage, and determined how much drying equipment was needed for how long. They placed a dehumidifier and seven large blowers which immediately started reducing remaining pockets of water and completely dried the affected materials within a few days. After the scheduled five days, very little water was being removed from the air and the equipment was removed as scheduled. The crew was courteous, clean, efficient and professional throughout the process. If you want it done fast and right, I highly recommend them.

We live in a condo and the property management company uses Servpro as one of their main…read morecontractors so, in a way, we were, unfortunately, forced to work with Servpro. Because of this, we believe Servpro was being completely bias towards us (they even refused to provide us with a detailed report of the incidents; we were told it had to be approved by the Property Manager, which never was). The owner has a video out there talking about empathy and how he looks for this quality in the people he hires. Well, let me tell you, in our opinion, we did not see nor felt any empathy (and/or sympathy) from anyone at Servpro at all (felt more like a factory line... get in and get out). Their remediation department (one guy in particular) was a complete disappointment. This guy told us things that were not true and his whole demeanor was one of... "I know it all!" He even had his team put holes in our walls and when we complained, his response was, "Don't worry, the insurance will cover that!" We received a quote from Servpro to replace our wood floor, which included a $1,400.00 charge to remove & return appliances and a plumber charge since a "professional (according to them)" had to do it. So we brought this up and immediately got push back. We were told at first (verbally) that those charges were there because of the "estimating software" they use. Then, their own subcontractor (either by mistake or pure honesty) told us they would be the ones moving the appliances; yet, Servpro still wanted to charge the $1,400.00. This was an insurance claim for us, so we sent the flooring quote to our insurance carrier and they approved it. We were days away from scheduling the work, when we found out Servpro had quoted the wrong floor (prefinished vs. engineered)... Servpro ended up re-quoting the correct floor and we sent it again over to our insurance (they refused it so we had to find another contractor). We ended up finding another contractor who did it for cheaper than Servpro (the crazy thing here is Servpro not only wanted the amount of the quote, but also wanted a carpet credit that WE were entitled to receive from the management company... I brought it up to Servpro and they could not give me a definite answer as to why they wanted that money also; sounds like a total money grab to us). The PM who managed the work for us provided a very mediocre service. From her, "I cannot schedule the work yet, because it is not much to do!" to not responding to calls and saying, "I did not receive a call from you!" to texts saying, "I am on the road/I am at a job site!" So, basically, if she did not initiate a phone call, she would not answer the phone when we called. I also asked her for some additional quotes for cleaning and duct cleaning and her response was, "well, it would be best if you get quotes from somewhere else because they will too expensive with us because of our "estimating software!" Servpro knew the urgency we had with getting our condo back to normal (we went 6 months with no floor in our unit); yet, Servpro kept delaying the process, including waiting until 5pm to send emails to us, which felt was being done on purpose. Lastly, I will give credit to the owner because I reached out and, to my surprise, he responded... he did send his Director of Operations to do damage control, but by then.. it was too late.

We recently purchased a new home and the home inspector recommended that we have a sloping floor…read moreinspected. Andrew came recommended to us by our realtor, so even in the COVID pandemic he came over to check it out. We thought maybe he'd have to open up our floor, and expected this to potentially run us a lot of money. He was able to diagnose that we didn't have any major issues, with minimal disturbance to the floor, within 15 minutes of being here. He had obvious knowledge of the era of home that our house was and the nature of how they built it in order to determine that the floor would be fine. We were greatly impressed and happy with his assessment, and would certainly contact him again if a need arose.

Triangle legacy helped me with a plumbing problem, painting, and a bathroom remodel. The work is…read moreimpeccable. The owner, Andrew, is very professional and his staff is a well. Andrew explained how long each job would take and he was very reasonable priced. Outstanding work. I would recommend Triangle Legacy for whatever need do. This is my new and improved bedroom. Triangle Legacy does great work.

I would give them less than 1 star if I could. I engaged them through my insurer Travelers to do a…read morerebuild of the basement of my Washington DC rental property following flooding. They did not restore the basement to the pre-loss condition leaving an exposed fuse box and part of the floor torn up following abatement. They ghosted me about completing the work until they needed to get a certificate of satisfaction (what a joke) to be paid by Travelers. I had my own contractor do the work ServiceMaster NCR did not complete because I wanted to sell the rental. I had used ServiceMaster solely because Travelers had used them for the water abatement and I wanted to avoid any disputes as to coverage and reimbursement. Their project manager, Matt Kenney, failed to complete the rebuild and completely ignored me until it was time to get paid from Travelers. AVOID HIM AT ALL COSTS; he is incompetent and does a lousy job. They threatened to place a mechanics lien on the house while I was trying to sell if I didn't sign the certificate of satisfaction. DO NOT USE THESE GUYS; THEY ARE BAD NEWS. I agree with Chante B.'s and Kelly H.'s reviews of these guys. I would note that they have not had a good review since 2020 (with the exception of Joel B. whose review is extremely vague which makes me question if Joel B. works for or is affiliated with ServiceMaster; dropping shout outs to co-workers?).

Had a pretty major water incident in our unit and was helped out by Dennis, Johnny, Ruben, Julio,…read moreDavid, and Sandra. Extremely helpful and professional!

I recently replaced both my front and back doors. All Team Exteriors did a great job from start to…read morefinish! They helped educate me for select services and I felt that they were very transparent with their prices and recommendations. Their service was quick and professional and I am so happy with the results! Would definitely reach out for future needs.

I had such an amazing experience with All Team Exteriors. Drew was knowledgeable, helpful, and made…read morethe process easy with no pressure. The crew did fantastic job on my roof at such a reasonable pricing - I was truly surprised by how good the pricing was as they came in almost $12K under a different roofing company that had quoted us previously. I recommend them to anyone looking for an honest and reasonable roofing and exteriors company in the Virginia area!!

We recently had water damage in our home when the washing machine decided to overflow and put a…read moresignificant amount of water on the laundry room and kitchen floors.  The water ran through into the basement damaging the ceiling and walls in our finished basement, as well as the carpeting on the floor.  We immediately called ServPro, who quickly came to our rescue, helping us move things out of the way to minimize damage and to begin the initial clean-up of the water. This was followed by one of their expert teams coming in and cleaning up the mess, removing the ruined kitchen and laundry room floors, as well as part of the basement ceiling and walls, and drying the entire place out. We could not have been more pleased with the workmanship and the professionalism of the team.  They were courteous and thoughtful and worked quickly, safely and took great care with our belongings.  They really appreciated what we were going through and were incredibly helpful throughout the process.  The office personnel, especially Tia, were so incredibly helpful as well, working to get estimates and paperwork together and even contacting our insurance company for us to make sure everything was taken care of. We are so grateful ServPro was there, we have no idea how we would have gotten through this without them.  Not only would I recommend them to others, I do routinely, as they are simply fantastic.

First and foremost, the water restoration was AMAZING. The team was great. Same team showed up…read moreeach time and explained everything they were going to do. They were extremely courteous to my wife, my kids and me. Great guys. Would use that team any day for water restoration. That interaction was the shortest part of the job, hence the low rating. The restoration and office experience is an entire different story... Before I go into the bad, I will say everyone who entered my home was kind and respectful. Now the not so good: -Promises go unfulfilled. -told that we would finish in a week. It took almost 3 weeks -a team was supposed to show up on a daily basis by 8:30am. They showed up around 9:30/10:00am. Sometimes a few people, other times 1 person. One of the workers said he was taking vacation soon and the manager told us that person had to leave on a family emergency out of country. In my experience, emergencies are usually a "get up and go" type of instance vs something planned. -work was left unfinished and when I called the office they said "the walkthrough was completed" -We also took a railing down after a portion of the wall was painted (they still had to put on more coats of paint). They chose not to paint the area where the railing meets the wall. They said "oh, I thought you were putting this back up." We were told they would return to fix. Got a call that day asking to have it moved back until the following Tuesday... never showed, never called, nothing. I guess it was my fault since I went ahead and paid before it was fixed. - Attention to detail -many things were considered "done" and we had to point out holes that were not filled before painting, quarter round molding not nearly flush, holes in grout, etc. This would not have been fixed unless we pointed it out. For painting, these guys don't even tape. sloppy job on a number of corners. -Payment/Office interaction. - gave an upfront payment with a credit card. No issues, no fees - the day the job was finished, we were told if we wanted to pay with credit card again, we would have a 3.5% fee. No notification of this until the day of. Nothing written on payment terms in the contract, just a "by the way, this is happening now".. also, if they had finished on time, this would not have been a problem because this new policy was implemented after the fact. Talked to Steven about it who was very unprofessional. I told him about the delay being the issue and if they had finished on time, I would have still been able to pay. He even tried to blame me fore the delay. "Oh, you requested more work" (the promise of when they would finish occurred after the work was requested). Then he said they were waiting on the insurance adjuster to approve the additional work. Funny, the insurance adjuster called me asking where the update was from ServPro as she wanted to make sure this was taken care of quickly (I used servpro because they are a preferred vendor of the insurance I use so communication would be direct. He also said "we were waiting on your sliding glass to be delivered" (something they forgot to remove on their template contract from another customer...we had no sliding glass being done). Garrison at least had apathy, was apologetic and said they are working on how to inform people properly. Might not seem like a big deal but I don't like providing my bank account number. It's much more of a pain to fix than a credit card if it is used inappropriately. I told them I would take my time paying and Steven gave me more grief. I said how do they expect me to pay with a check if the insurance company has not even paid me. Turns out they didn't even tell the insurance company they had finished so the funds could be released! Just adding in, seems like I got a response sayiNg I should call about questions I have. I actually voiced all that was wrong. Kind of funny I keep finding more that is wrong. For instance, in the middle of a kitchen tile there is a piece of plastic or glue sticking out of the grout and spots that weren't even painted. Kind of funny that a walk through the house with my pregnant wife who just wanted the job done is a "final sign off" that the work is completed.

My insurance company referred me to DPS when we had water damage to our finished basement due to a…read more failed valve in our dishwasher. From start to finish DPS handled everything and kept me informed of the progress. They submitted estimates to my insurance, scheduled the various tradesmen, and even handled a change in scope after an electrical inspection uncovered additional damage. The project manager, Isaiah, kept me in the loop at every step and answered all my questions. He inspected the work as it was completed and wanted to be sure I was happy with the progress and quality of the work. Each of the teams they brought in was reliable (arrived when they said they would), left the work area clean, and did quality work. So happy I made the choice to use DPS!

DPS were recommended by my insurance when I had a dishwasher leak that caused damage to the rec…read moreroom ceiling below and water soaked kitchen subfloor that had to be replaced and flooring reinstalled, and cabinets that required replacing. Mario and Carroll were outstanding in the high quality work performed and how pleasant they were to work with over several days. They always cleaned up the areas and had everything ready to go for the next day. They performed near miracles in the kitchen getting the flooring back together. Extremely excellent work and results! 5 stars to Mario, Caroll and the project manager Robert A.