I purchased a gift card for this business for my mother for her birthday. I am appalled at the lack…read moreof respect and dignity this owner provided to my mother and to me. I do not recommend going to this business at all. Stay away. I requested a refund the following day after my purchase for a voucher for this business. I contacted the salon; the owner was very rude and stated that she is booked until May, cannot fit us in and told us to request a refund for our salon gift card. The salon owner is refusing to honor our gift card that we paid for. Stay away from this business. She's stealing money from community members and is extremely rude.

hair looked absolutely amazing after having it done. "it was styled and fluffed up" went home…read moreshowered and realized she botched the side of my head where I can't wear my hair down and it's natural stance at this point I have to apply heat to it and tuck it behind my ear half of my head looks like a bob and the other is past my shoulders. I'm not sure if it's because I didn't text the hairdresser back last month when she asked to schedule me after I got canceled on or what the situation was feel like my hair was sabotaged it's not like having hole in my sweater and I can cover it up, this is a hair that I have to walk around with now for months or even a year who knows how long it'll take before I can actually get it cut to a normal length again considering the side of my head is very short I would be getting a pixie cut to fix it I paid 180$ for my apt. and got a haircut that now hunts me. I'm trying to keep her name out of this but I very much do not recommend going incase you end up with this stylist. I wish I could share photos on here. i'm sure there have been another experiences like this, but people are on educated on how to leave reviews. It's taking me two weeks to get the courage to write a review myself, but every time I look in the mirror, I feel so depressed. I feel like my hair is mutilated to the point where other people are pointing it out. I've been told that I should reach out and get my money back or have them cut and fix my hair. But I feel like even if I had them fix it it's still gonna be messed up considering I'm gonna have the shortest hairstyle I've ever had in my 34 years of living. And there's no way the person would refund my money. I feel stupid because I even scrambled through my purse to tip her a decent amount as a mother of four children that $180 haircut/and dye and a tip could have been spent somewhere else, but shame on me for wanting to to feel good about myself. ‍ - signed the humiliated mama

when I found out Alissa could maintain the color of my hair is the best thing I have ever done…read moreshe color and styles my hair perfectly! I highly recommend Studio 11 it has a comfortable atmosphere

Becky once again performed magic taking my long locks to the sassy style I get so many compliments…read moreon! I needed a lift after some facial cancer surgery and she was prescription I needed! Always tremendous service and a welcoming environment there. Thank you!

Come here for that glorious salon experience (perfect blend of posh, luxury, indulgence but also…read moreefficiency). Come here to be greeted by warm smiles when you first step inside. Come here as a man or woman looking for the perfect cut (kiddies welcomed too). Come here and know that they won't let you leave until you are truly happy with your new 'do. Come here and somehow get lucky enough to have Lauri tame your frizzy mop and restore the gorgeous curls. I couldn't be more excited about my summer hairstyle! Fairly priced cuts/styles at a salon owned by a hardworking, bright, lovely lady. Will gladly support this place over and over again. highly recommend.

I love this hair salon, I am definitely going back for the service and quality I was given compared…read moreto other hair salons. The aesthetics of the salon are so modern and such a cozy vibe that it's such good price for hair care.

I was not impressed with stylist technique nor final result. I called and asked about the Groupon…read moreservice. I was told by Donna she would honor the $23.00 price for a cut without actually purchasing the deal, just come in with an appointment. Due to the current virus hair washing and a Blow out were impossible. I understood. The day I went the location was rather warm, especially due to the required face mask. I was perspiring. I can forgive all of this. The real problem was I offered a picture of what I wanted and she stated she understood. The final result was not what I wanted, nor was it like the picture. It was too short. I even asked how much experience she had and I was told she had been doing it 25 years. Wow. I'm not sure what happened. The final straw was when I was leaving she said I owed her $35.00. Not the agreed upon price. I reminded her of the arrangement discussed. Donna complied with hesitation. I gave her $30.00. More than fair I felt. I was told next time it would be $35.00 (plus a tip of course). No worries, I won't be back. Reminder, there was no wash or blow out. Overall I didn't feel listened to. My suggestion to Donna is more listening and less talking by the stylist about everything but what I wanted. I am not looking for a new friend, I just wanted a hair cut similar to my request. Final thought, she recommended getting a trim every three weeks. I am not made of money, I am on disability and that is a silly recommendation Especially after I told you I am Lucky to go every eight weeks. She was trying to push for a follow up.

Worst manicure ever. Asked for a remedy and first they said of course but then never heard back…read more Contacted second time and never heard back

if I could give 10 stars, I would! Robert was so kind to my 92-year-old aunt today, treating her…read morewith the upmost, loving care while he cut and styled her hair, and gave her a glowing facial. She looks so wonderful! Thank you, Robert!

As a birthday treat, I got a 90 minute massage and eyebrow wax here. The staff was incredibly…read morefriendly, and there were two adorable shop pups. The massage was wonderful and relaxing, and the eyebrow was was very efficient and I loved the results. The prices were beyond reasonable, and I'd love to go back to try their salon offerings sometime!

Full disclosure, I haven't been to the actual salon space. They were doing a pop up at a distillery…read moredown the road. I decided to get my hair tinseled. I don't know how much they normally charge, but at the event it was about $15. It was super quick -- about 15 minutes tops, probably less. They were stocked with multiple color options -- I went with a chrome for a more subtle touch. The stylist told me they can last months if you're gentle with them, but I'm not fairly rough on my hair, lol. Still, a few weeks later most are still in. Throughout the evening some of the salon stylists were popping around to talk about their full services and literally all of the ladies were super sweet and friendly. Also love that they have juices and healthy foods -- I think they provided the tea and acai on the distillery menu that night. Seems like a great space -- heads up that they do hair tinsels if you're looking for someone who offers it! Even though it's a bit of a hike for me, the staff was so sweet that I'd consider making the drive if I needed services.

Situated in a plaza in the village of Liverpool,Utopia Hair Professionals offers full beauty…read moreservices for your look. Perms, reconstructive treatments, hair coloring and straightening are just some of their specialized offers, and they also have a barbershop area in the front for men's haircuts, and even back or chest waxing. Now...I'm obviously bald, so I can't personally speak to their haircuts, BUT...I have a large beard I always keep. Years ago, I started searching for a barber who could shape me up, fix up my lines, etc. All the stuff I don't wanna do at home for fear of messing up. I had it done by a couple people, but wasn't completely satisfied with my results. One day, before my wedding, I randomly walked into Utopia looking to get a trim. Matt was sitting behind the counter and said he could take me right then. And since then, he is the only person I allow to trim up my beard. He is the only one who has ever done exactly what I wanted done. While I don't have hair, I've seen what Matt can do with cuts, and he does a great job with those too. He is also a very personable, nice guy to deal with, and it's enjoyable having some banter with him while getting a trim. The one drawback is, other than the first time I walked in, I have NEVER simply walked in and gotten a trim. Matt is walk-in only, and he's pretty popular, and there's always a line and a wait. But, there are plenty of other stylists who can help you in both the barbershop and the salon as well. My wife has gotten her hair cut and styled several times by several different stylists here and has always walked out happy and looking good. Their prices are very fair, they're in a plaza so there is always plenty of parking, and all their employees have always been extremely pleasant to deal with, including the owner, who is always there and making conversation with customers. Highly recommend.

First time customer...won't be back and it's not because of my haircut. I'll just start from the…read morebeginning. I called Utopia around 12:15 and asked if it would be possible to get in that afternoon (I knew it was last minute and chances may be slim, but hey, I was off the rest of the day). The woman on the phone was pleasant and said sure, what do you want done? Just a simple cut. When did I want to come in? After 2. We landed on 2:30 with Nina. Great! I arrived at 2:20 and was met at the reception desk by a young woman with bleach blonde hair. She was nice, she crossed me off the list and told me I could wait in the waiting area on the salon side. I asked to use the restroom, she pointed me to the back. It was clean, the whole salon seemed relatively clean. I remember noting that as I waited. And waited. And waited. I'm not a complainer and worked in the service industry for years...I'm probably the hardest customer to piss off. As I was sitting there waiting (35 minutes) I watched if I'm counting right 5 other stylists notice me and ignore me, by the time I was hitting the 30 minute mark, no one had clients, none them cared enough to go check the book and see who I might have been here to see? Maybe ch check in with the person you keep stepping out of the break room to look at? No, it's cool, I'll just sit here in awkward silence being ignored by everyone. Finally, Nina came over and apologized for the mix up (apologized like 4-5 times), eh, ok we can start fresh...I had already noticed the lack of teamwork in this place. Nina would have known I was there if blondie from the reception desk had walked over and politely told her that her 2:30 had arrived....nah, she had a big 'ol drink she needed to hang out in the barber shop and work on. Nina was great! She had a bubbly, funny personality and was easy to get along with. I like my hair. We moved over to do my eyebrows. I loved the chocolate wax and my skin is sensitive, so I appreciated that it didn't leave me red as long. While Nina was doing my eyebrows (my eyes were closed) I hear an older woman say with a snarky tone "you're behind all day aren't you?" The older woman moved over towards the washing station. "Your 3:30 and 4 are here and it's 3:45" with another snarky chuckle. Is she the manager or something? Nina asked her, "Can you do me a favor?" Huge sigh. Nina says "Nevermind" and gets quiet. "What? What? I can't hear you? You just stopped talking". Nina then went ahead, "if you have a minute, can you do me a favor?" The woman quickly snapped, "I don't have time to take one, I have a client coming." "No, I just wondered if you could check the schedule, I believe one of them is here at the wrong time." I was so uncomfortable. I even said, "well you're almost done with me." This other woman had turned the whole experience into a disaster. She was rude, acted superior (as if she were the manager), and lacked teamwork. When we walked over to pay she was sitting behind the reception desk and informed Nina that she had blocked off the rest of her open appointments, again with lots of snarky attitude. I payed, used the ATM (the only way to tip is with cash). She had to break the $20 for me - sorry for the inconvenience. In summation, I won't be back, not because of Nina, but because of the lack of teamwork and (not sure if she's the manager) older rude stylist. Nina, you don't have to put up with someone treating you like that in front of a client...talk to the owner about it or find yourself a salon where teamwork and respect are priorities. You could always call Tabatha's Salon Takeover!

April gave me a fabulous cut for an incredible price. She is a magician and she listens to what…read moreyou want and knows what style your hair can handle. A truly talented woman and a lovely person as well.

Have been going to Adele Commisso since I was a baby and would not trust anyone else to cut, style,…read moreor color my hair. But the other women in the salon do a beautiful job as well based on my observations. Everybody is extremely friendly and the service is great! Need to try the reiki or massage therapist soon!