Situated in a plaza in the village of Liverpool,Utopia Hair Professionals offers full beauty services for your look. Perms, reconstructive treatments, hair coloring and straightening are just some of their specialized offers, and they also have a barbershop area in the front for men's haircuts, and even back or chest waxing. Now...I'm obviously bald, so I can't personally speak to their haircuts, BUT...I have a large beard I always keep. Years ago, I started searching for a barber who could shape me up, fix up my lines, etc. All the stuff I don't wanna do at home for fear of messing up. I had it done by a couple people, but wasn't completely satisfied with my results. One day, before my wedding, I randomly walked into Utopia looking to get a trim. Matt was sitting behind the counter and said he could take me right then. And since then, he is the only person I allow to trim up my beard. He is the only one who has ever done exactly what I wanted done. While I don't have hair, I've seen what Matt can do with cuts, and he does a great job with those too. He is also a very personable, nice guy to deal with, and it's enjoyable having some banter with him while getting a trim. The one drawback is, other than the first time I walked in, I have NEVER simply walked in and gotten a trim. Matt is walk-in only, and he's pretty popular, and there's always a line and a wait. But, there are plenty of other stylists who can help you in both the barbershop and the salon as well. My wife has gotten her hair cut and styled several times by several different stylists here and has always walked out happy and looking good. Their prices are very fair, they're in a plaza so there is always plenty of parking, and all their employees have always been extremely pleasant to deal with, including the owner, who is always there and making conversation with customers. Highly recommend. read more

First time customer...won't be back and it's not because of my haircut. I'll just start from the beginning. I called Utopia around 12:15 and asked if it would be possible to get in that afternoon (I knew it was last minute and chances may be slim, but hey, I was off the rest of the day). The woman on the phone was pleasant and said sure, what do you want done? Just a simple cut. When did I want to come in? After 2. We landed on 2:30 with Nina. Great! I arrived at 2:20 and was met at the reception desk by a young woman with bleach blonde hair. She was nice, she crossed me off the list and told me I could wait in the waiting area on the salon side. I asked to use the restroom, she pointed me to the back. It was clean, the whole salon seemed relatively clean. I remember noting that as I waited. And waited. And waited. I'm not a complainer and worked in the service industry for years...I'm probably the hardest customer to piss off. As I was sitting there waiting (35 minutes) I watched if I'm counting right 5 other stylists notice me and ignore me, by the time I was hitting the 30 minute mark, no one had clients, none them cared enough to go check the book and see who I might have been here to see? Maybe ch check in with the person you keep stepping out of the break room to look at? No, it's cool, I'll just sit here in awkward silence being ignored by everyone. Finally, Nina came over and apologized for the mix up (apologized like 4-5 times), eh, ok we can start fresh...I had already noticed the lack of teamwork in this place. Nina would have known I was there if blondie from the reception desk had walked over and politely told her that her 2:30 had arrived....nah, she had a big 'ol drink she needed to hang out in the barber shop and work on. Nina was great! She had a bubbly, funny personality and was easy to get along with. I like my hair. We moved over to do my eyebrows. I loved the chocolate wax and my skin is sensitive, so I appreciated that it didn't leave me red as long. While Nina was doing my eyebrows (my eyes were closed) I hear an older woman say with a snarky tone "you're behind all day aren't you?" The older woman moved over towards the washing station. "Your 3:30 and 4 are here and it's 3:45" with another snarky chuckle. Is she the manager or something? Nina asked her, "Can you do me a favor?" Huge sigh. Nina says "Nevermind" and gets quiet. "What? What? I can't hear you? You just stopped talking". Nina then went ahead, "if you have a minute, can you do me a favor?" The woman quickly snapped, "I don't have time to take one, I have a client coming." "No, I just wondered if you could check the schedule, I believe one of them is here at the wrong time." I was so uncomfortable. I even said, "well you're almost done with me." This other woman had turned the whole experience into a disaster. She was rude, acted superior (as if she were the manager), and lacked teamwork. When we walked over to pay she was sitting behind the reception desk and informed Nina that she had blocked off the rest of her open appointments, again with lots of snarky attitude. I payed, used the ATM (the only way to tip is with cash). She had to break the $20 for me - sorry for the inconvenience. In summation, I won't be back, not because of Nina, but because of the lack of teamwork and (not sure if she's the manager) older rude stylist. Nina, you don't have to put up with someone treating you like that in front of a client...talk to the owner about it or find yourself a salon where teamwork and respect are priorities. You could always call Tabatha's Salon Takeover! read more

This place was recommended to my wife and me. Overall we have been very happy. There have been a couple hiccups, but nothing that has made us leave. It took us a while to find the right fit here in town. We floated around different places for probably 6 years once moving to this area before sticking with this one (and we looked all over Syracuse). We have also brought in several new customers. They provide great services and at good prices. They have both a barber shop and a beauty salon so the whole family can go here. The beauty salon is your traditional hair, nails, spa services, etc. They do require appointments. The barber shop in the front has 6 chairs and is first come first served like most barber shops. They have both men and women "barbers" and I have seen both genders as clients. Depending on the day/time though they may only have 2 people working or could have all 6. Over time I have learned when to go since sometimes you could have to wait a bit, but now I know how to go and almost walk right to the chair. Obviously some folks are better than others so you will learn who to go to and who not to go to; however, for the most part I have been very happy with all. They can handle everything from the buzz cut to the extremely fancy guy hair. :-) I like the little touches here. The barber shop offers cuts, shaves, etc. like you would expect. Also, they take their time when doing your cut to get it right and then if you like they will use a straight razor and hot shaving foam to do nice tight detailing on your cut so that the edges are very clean. It's a great detail and makes the cut look great! read more

Has a great experience with Jen! I went in for a basic wash & blow out and came out looking and feeling fabulous!

I've been going to Utopia for the last 7 years, they never disappoint me. After 20 years with the same hair, I decided to change it up. Even the newest stylist knew exactly what I wanted and made it work! I love my new style!!! Utopia is the best place in Syracuse for men's haircuts, hands down! They only charge $14 for the haircut, where they could charge 4x's that much for the quality they give. The stylists here deserve big tips, they are awesome!!! read more

Had the absolute best experience here. The staff is all so amazing and the owner Evi is just wonderful. Marisa (hope I got that right) did a fantastic job on my hair and eyebrows. She even did my daughters who is super picky after a bad experience but she just loves them. Will definitely be a longtime customer. read more

Everyone is so nice & so friendly!! I had my hair cut by Nina & she was *amazing*!! I'm so happy to find a great local salon that isn't stuck up & doesn't charge insane prices. They have a new regular customer now!! read more

Kelly does wonders with hair! My hair is "special needs" and she always manages to give me the perfect cut! She is always pleasant and enjoyable every time. I visit here from the Pacific NW and specifically schedule time for a cut and style each trip! read more

I had a great experience here. I had an appointment with Maggie and she was great. She seemed very knowledgable but also really listened to what I wanted done, and she was also really sweet! The salon was very clean and everyone was nice and professional. I plan on going back, and I would definitely recommend checking it out! read more

The stylist I had was obviously new to the industry and was unsure of herself. Took 6 hours for highlight/cut. Was extremely slow, didn't turn out great. Had my eyebrows waxed and I was burnt and had a blister on my face for over a week from the hot wax! Would not go back. read more

Best walk-in haircuts anywhere! Hot lather and a straight razor? Awesome. Like when I was a kid. Great staff.

I love this salon. I was never one to make an appointment to get my hair cut or colored. I would decide one day I wanted my hair done then go to the mall to see who had an open appointment. The last time I went to get my hair done at the mall, I ended up with grey hair instead of blonde. I went back to get it corrected the same day. Still no luck. My girlfriend recommended Utopia. I met Magdela. She is fantastic. I have been going back to her every two months. She does a great job coloring and cutting my hair AND has a great personality. I just got my hair cut in a different style today, and it looks fantastic. I am so happy to have found this salon and Magdela. read more