Every single time I go there they are so nice, and they're always hustling. I'm never waiting to…read morebe helped. Highly recommend!

Huge store with everything you could want that is both for food service as well as home use. While…read moreI don't need a 4-gallon bucket of pickle slices, you know I bought it for my pickle-loving husband lol. The staff are friendly and helpful and will even help you to your car with your purchase!

I love this place! As a professionally trained baker who works from home, I'm always on the lookout…read morefor hard to find ingredients or my favorite name brand tools and pans. It's also a great place to find party supplies in bulk. Prices are reasonable and the employees are always friendly.

The staff is always knowledgeable, attentive and helpful. They know their stock and when asked if…read moreyou have it, they can tell you yes or no and what aisle it's in check out as quick and easy and they take everything to your car great place to shop.

I came here with a Relative who needed to buy supplies for their Food Business. They recently…read moreopened up this location. They have all you need for your Food or Restaurant Business and the store is clean and organized. The Staff was welcoming and friendly.

I had an amazing experience at the west store in Balto County. Met Riley who gave me specialized…read moreprofessional attention. His knowledge was awesome and he really knows his stuff! Go see him you will be very impressed. Clean and well stocked store!

The restaurant store is my go to place for a number of items. They have nice packaged desserts and…read moreappetizers if I'm hosting something at my office. I make homemade dog food for my dogs and I can buy massive 40 lb boxes of boneless chicken breasts, frozen fish and frozen vegetables far less expensive than Sam's Club, Costco or a grocery store, unless they're having some huge sale. I cook for our community dinner once a month and you can get canned goods in quantity and quality. Many think you have to be a restaurant owner to shop here. You just need to be a business owner. I could have also gotten a membership through my church or Community Group. If you provide the 501C documents, you can shop tax free.

Best customer service around! We stopped in to pick up a few things that we needed and we were…read morepleasantly surprised. The store is large, well laid out and full of everything you could ever need. But the best thing about our visit, was the staff. They take customer service seriously. We were asked a few times while perusing by different associates if we needed help finding anything. They didn't give off the pushy "car salesman " vibe either. They genuinely wanted to help. When you go to check out, they will walk to you and take you to a register to get you checked out. But then... are you sitting down?... that same associate walks you out to your vehicle and loads everything in. I know, right!! Where else can you go and get service like that? Everyone was so friendly and smiling. We will definitely be back and will actually be looking forward to it.

As an event decorator, I absolutely love The Restaurant Store (RS)! Instead of on-line shopping,…read moreespecially when I need something NOW, the RS is less than 7 minutes from my front door. They carry a multitude of event decor for my table settings which keeps my budget-tight brides and those hosting parties within their limits. For the crafter in me, the pricing of stemware, place settings, or other table decor allows me to monogram family logos, initials or add a personal touch to my events and raises the level of elegance at or below budget. Helpful staff is always on the ready and I have never had more than a 5 minute wait to checkout and be on my way. The store has ample parking, is well stocked, bright, and always clean...and did I mention they're in my neighborhood?!?!?! A++ rating from me. Plastic cocktail cup from the Restaurant Store monogramed with family name & logo (battery tea light use only). Given as memory of event to guests.

Outstanding customer service and an extremely competent staff. Please check out my Google review…read morefor a detailed review of my shopping experience today. I highly recommend this store for all of your business supply purchases.

Huge place with reasonably priced stuff. Got some cookware, some party stuff (disposable cups,…read moredelitainers) and some stainless steel cookware. Cashier suggested I sign up for a free 90 trial membership. It didn't ask my credit card info. Just let me enter my deets and that was it. Cool. Membership is $50 a year. If you get a lot of stuff often, it's worth it. On this trip alone, we saved $35 on what we got. And unlike the Restaurant Depot, they don't make you provide everything short of a DNA sample to get an account, and show proof of an incorporated business. I just wanted some freaking pots. Relax guys. Glad we drove past restaurant depot and came here instead. Staff are extremely kind and helpful. They will walk your order out to your car, and load it up for you. And? Not a single complaint or eye roll or rudeness for asking them questions. Just a lovely friendly attitude and a genuine request to come visit them again.

Amazing service. Always greeted when you come in. Even if they are far they will tel and make you…read morefeel seen and welcome. Always a helping hand nearby making sure your ok. And they pack the car. What better service could you ask for. Love it here! And definitely get the membership it's worth it. And trust you'll be back.

I was very disappointed with the customer service I received during my recent visit…read more I stopped by to purchase six 20-pound bags of ice. Due to a spinal fusion and permanent lifting restrictions, I am unable to lift more than five pounds. I politely asked a lady (short, petite with dark hair who identified herself as the manager if someone could help me load the ice. Instead of showing empathy or trying to find a solution, I was told that she could tell me where the ice was but couldn't lift it for me. I explained again that I physically could not lift the bags at all. Rather than attempting to locate another employee, I was left waiting for approximately 45 minutes. What made the experience especially upsetting was the attitude. I felt dismissed and judged based solely on how I looked. Because when I asked, she actually looked me up and down. Her eyes scanned me as if to judge my ability to get my own ice. Just because someone appears healthy doesn't mean they don't have a disability or medical restriction. Disabilities are not always visible, and customer service should reflect that understanding. Ironically, an employee from the register--the same person who was there all along--eventually came over and loaded all six bags into my car without issue. Had that happened from the beginning, this entire experience could have been avoided. I shop at this location because it's convenient and carries products I need, so I'll likely continue to visit. However, I sincerely hope management takes this as an opportunity to improve customer service and provide better training on assisting customers with disabilities or medical limitations. A little kindness, empathy, and willingness to help can make all the difference.

Awesome customer service so friendly and accommodating especially…read moreRiley and Hunter! Great selection and prices, clean and organized.

I love this place but it's my secret. Enough said. Period. Find out for yourself if you're a…read moreserious cook who cares about the food you make and not the bougie brands of equipment you have in your kitchen.

My first trip to this place, i bought dough mixer on jan 19 2021,, Axis brand, The manger says its…read morereally good brand. I brought it home and it runs for no more than 5 second and it stopped that was evening, so I called next day and they said to bring it back , so they can look at it. Her name was Jennifer, she was very nice . So they said its fuse burnt out. I have no idea, its a brand new dough mixer and first day the fust burnt out, normally the other store will either refund money or give new merchandise. But they just replaced the fuse and gave it back to me. When i bought it this one didn't have box so i want to make sure its brand new. The manager said its brand new. but when i brought home there was scratch on the bowl , also the Asix brand name was just glued poorly just came off. I did ask the sales lady Jennifer about return policy she said there is no return policy. so Now i am stucked with poorly made dough mixer which is no use for me . 1 it don't do its job, it makes noise after few second once dough is bit mixed. i need to return this help me, thank you kesh shakya 202 213 8399

A domestic paradise !! Every isle was amazing, they had everything from pots and pans to plates to…read morewine corks! Ahhhh heaven I sure wish there was one in New York. Prices where stellar, kinda cheaper than bed bath and beyond. I would visit this awesomeness agIn

Service - excellent Location- excellent…read moreInventory - excellent Membership - terrible I work in foodservice as a cook. The places I work at buy from the restaurant store and are members. When you go there you can't put it on an account you have to pay. Now, you need to have a yearly membership card Instead of telling them where you work to receive the discount. The more that is bought the better the reward program, so most companies want you spending money because it helps them, the employee gets a perk, doesn't harm anyone ( you're paying). Today bill was $75. If I was a member it would have been $50. That's a big difference. When you go there the pricing advertised in 150 font is the member price and the 16 font price is nonmember. I looked over what I was purchasing and put back a majority of it because I know that Amazon has it. This is a losing situation for the company I work for, and for themselves. I want to support local business, please don't have policy that prevent that. I always loved coming there, but can't afford nonmember pricing or yearly member dues, when I can get from Amazon.

Even though I no longer cook professionally I can seriously say I can always find the things I need…read morefor cooking at home! They are well stocked on the cooking tools and essentials! Plenty of choices for spices you don't need to buy an over abundance of an item they do sell smaller packages! If your looking for high grade appliances they do have restaurant grade here! Staff are always friendly, welcoming and product knowledgeable!