Amazing Customer Service from Andrea J. Clifton NJ. I want to give a huge shoutout to Andrea J., Operational Manager at LA Fitness in Clifton, NJ, for her professionalism, kindness, and genuine empathy. After spending two days trying to resolve an incorrect charge from the LA Fitness location in West Orange, NJ, I called Clifton and explained the situation to Andrea, who listened patiently and refunded the charge within seconds while I was still speaking with her. She made me feel heard, respected, and truly cared for, which is exactly what great customer service should be. Andrea is an absolute asset to LA Fitness, and I hope corporate recognizes how amazing she is. Thank you, Andrea you're the BEST! God bless you! read more

One of the worse brand in the gym industry The only great point it's all the locations they have.buy the way they don't clean this gyms it's just HORRIBLE,the machines take some times 3/4months to get a single repair read more

I had a great experience with Andrea J. at LA Fitness in Clifton. She was extremely helpful and professional when assisting me with a membership refund. My membership was supposed to be cancelled before the next billing date, but unfortunately it wasn't. Andrea took the time to look into the situation, explain everything clearly, and help get the refund taken care of. I really appreciate her patience, kindness, and willingness to help resolve the issue. Excellent customer service--thank you, Andrea! read more

I visited this gym on a weekday morning to take a cycling class. It is a big gym with lots of equipment and a huge parking lot. Staff seems to be friendly but since I don't work out at this location on a regular basis I can't comment on that. The cycling room is big and I liked the fact that that each row of bikes is in a different level (similar to a theater) which allows whoever is sitting towards the back to have a better view of the instructor. My complaint is that the cycling instructor wasn't very good with 0 enthusiasm. There were no hills, sprints and other standard spinning activities. All the instructor kept a saying was "add 2 gears, remove 2 gears, stand up, sit down". Just multiply this by 20 and that was basically the whole class. My membership allows me to access all LA Fitness locations in NJ and I've been to at least 5 of them to take spinning classes and this was definitely the worst class. read more

LA Fitness - Nice and roomy spin room - Gyms Near Me - Clifton, New Jersey

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Absolutely filthy gym. The machines are covered in dust, actually the whole gym is covered in dust, rust and sweat. There is no cleaning product to wipe down machines and no soap in the bathrooms. The employees do not want to engage in conversation and it's like pulling teeth to find out how to cancel. On top of that, the gym is filled of men just eyeing women in completely inappropriate ways. DO NOT JOIN! DO NOT JOIN! DO NOT JOIN! read more

LA Fitness - Elliptical - Gyms Near Me - Clifton, New Jersey

Credibly over crowded with north Jersey d bags. It's like a terrible night club. Also the overall layout makes no sense. Oh and the guys that try and sign you up are overly pushy and annoying. read more

LA Fitness - Gyms Near Me - Clifton, New Jersey

Accommodating staff and good atmosphere.They are able to help me out with a special request. Been a member of LA fitness in MD before. I have been here for about two months. I got 2-4 times a week. The place I find to be clean, usually I'm able to hit all the machines I want. Other patrons are courteous, but could do a little better to place the weights in order as I have read in the other ratings, so I want to be fair. The pool is a good experience and I like to go once a week for 1:30 and then hit the sauna which is very hot and always works. I never have had to wait, at least, split a lane one time Every gym has quirks but for what I use it for I'm very happy! read more

LA Fitness - Gyms Near Me - Clifton, New Jersey

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Needed help reloading my app on my new phone. The staff was patient and helpful! Got my morning swim in.

LA Fitness Clifton Route 3 852 NJ-3 Clifton, NJ 07012 - December 2024 I'm an LA Fitness member and thought I'd share some feedback regarding my recent experiences with the gym for awareness, especially if you are considering membership. Most of the LA Fitness locations in North Jersey do a good job of equipping and maintaining their facilities, but as it relates to the Route 3 Clifton, NJ location, numerous pieces of gym equipment, heavily utilized by patrons, simultaneously and consistently stay in disrepair for weeks, if not months at a time (evidenced by photos taken during me gym visit this weekend). This causes long waits and high frustration among members trying to execute planned workouts. Additionally, I consistently find gym equipment and some workout areas unkempt, and in some cases, neglected. This significantly detracts from the overall experience and raises concerns about hygiene and safety. The Clifton Route 3 location is reportedly LA Fitness' flagship New Jersey location, yet the surrounding locations (Lodi, Kearny, and Secaucus, New Jersey) are far better equipped and maintained, both from an equipment perspective and a facility maintenance perspective. As a result, it is disappointing to see the flagship location falling short of expectations. Clifton NJ members pay a high premium to utilize LA Fitness, and the company should honor their patron's membership investments by providing the equipment, services, and well-maintained facilities they constantly promote when selling memberships. -JR read more

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What I don't like is the staff trying to push personal training on you. I was minding my own business & a personal trainer interrupted me. I hate that !!! I was injured thanks to a trainer from another gym so - No Thank You! Also, I took a spin class, someone left early & the instructor followed her outside the door to speak with her then he told our class "Nobody Else can Leave "! WTF ?!!! read more

Impossible to cancel the membership. Never ever join. They need barcode instead of email to login. it is super easy forget the barcode. They know it. That is why you want to login with barcode. so you can never cancel it. read more

Starting to build the same reputation as the Secaucus gym. The only times I dare to go are in the morning or mid day; any other time is painfully overcrowded and it stinks from the humidity. No one in that area has gym etiquette. There's weights all over the floor. You can't find desired weight because no one re-racks. No basketball court for the past year. Every single stair master is broken. The turf stinks like sweaty feet. The pool is so dirty with black stuff, the sauna is filthy, the bathrooms smell like the mop wasn't rinsed . This place is going DOWNHILL. Not up to standards of a signature club. read more

Camille R is such an amazing Zumba instructor. Her songs are so high energy and her moves are perfect. She has the perfect balance of high bpm music and bachata and salsa to cool down. She keeps you engaged the whole time and I love how she pumps you up and makes everything interactive. Try her classes!! read more

Its Funny that LA Fitness International only responds to positive reviews! So many complaints but seems like its always ignored!! Wake Up LA Fitness!!! read more

It's the local spot where everyone from the 4 corners goes to. I was visiting back from for a few days and decided to get my 3 day pass. Their cardio deck is a joke with 8 sets of stairs but only 1 works. Most of the equipment looks like it hasn't been cleaned or services in a long long time. (See pics) Their actual lifting machines are mostly broken, missing essential safety pieces or adjustment pins. To adjust most of them for height and weight it takes a bit of getting used to since they're over a decade old. (see pics) The free weights and 45/35/25/10/5lb plates are scattered all throughout the place put back with no rhyme or reason. You'll be looking for a 15lb free weight and need to grab it from where the 65lb dumbbells are supposed to be. Nobody returns weights to the plate trees or anything. Frustrating! (See pics). There are no cleaning supplies anywhere to be found. The bathrooms and changing rooms smell bad. read more

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First I'll say that the employees and trainers that work here are nice and helpful. Unfortunately, their hands are tied as they work for a completely negligent company. I have been complaining about the lack of pins for weight machines for over a month (as I'm sure others have), and they didn't order more until there were maybe 5 left in the whole facility. I was told they cannot go and buy something else to use temporarily because Corporate requires that they use the original machines pins, which will take 10-14 business days to arrive. UNACCEPTABLE. This keeps people from using HALF the equipment available. I tried to quit recently but was told I couldn't because they do not currently have a manager, and only a manager can cancel someone's plan (between the hours of 9-5, Mon-Fri). Not only are pins missing, but since 5 MONTHS AGO when I joined, several machines have been down and more have broken since, with none of them being fixed. The baskeball court has been down since as well. Finally took a swim in the pool yesterday - there is rusty equipment and doors in walking areas. The hot tub/jacuzzi was not hot at all. Anytime you complain to employees about something missing, or being broken, the employees blame it on bad customers, but it is the duty of the company to ensure that equipment is working right, and to find a way to prevent damages/ theft. Hire employees to keep watch or something. Put RFID chips in the pins. Who knows - just figure it out! Because this is not the cheapest gym and it's way worse than the cheaper gym as far as quality goes. Who knows - probably even health risks here. I don't like leaving negative reviews, but this company needs to be reported to the BBB - people deserve refunds, and I absolutely want to switch gyms as soon as I can. Thankfully a new law is being enacted so I can do this online. read more

I recently joined and began with a personal trainer named Julian. On the very first day, he really did a number on me! We started with some weight lifting, and I seriously strained my lower back! Now I can't even ride my bike! As for the club itself, the pool and jacuzzi were out of service, and those were the main reasons that I joined. Zero stars! read more

Joined this gym a few months back, was asked if I wanted to take advantage of the benefits, i.e. personal training. I signed up for a tour and training session, was greeted with laughter and friendliness, once I told the manager Julian that I needed to discuss the cost with my husband, I was greeted with disdain and annoyance, seriously, this dude turned his back on me as if I were dog poo. I have never been so rudely and narcissistically dismissed in all my days. I wouldn't care if this was the last gym on earth and I needed personal training desperately; I'd pay ANYONE else. Whether or not I remain a member is questionable. read more

WORST gym ive ever had the displeasure to attend. The men openly stare, all the equipment is dirty and broken, broken machines are "scheduled for service" but NEVER get fixed, no one re-racks their weights either, stair steppers have been broken for 4 months When i brought these issues up to the front desk they said "i dont handle that" and "sorry thats not my job" and offered no further assistance managers dont come in until 9 and do not stay until close so its a mess first thing in the morning (managers said theres nothing they can do about it) someone took the cable attachment i was using right from me one day - i went to speak w management about this later that day as they were not on the premises at that hour (6am) and Julian (a manager) told me he would have just taken the equipment back and said "that i was "a settler" for not grabbing the equipment out of their hands the showers are also vial and the water does not spray in the center - only on the walls which makes it extremely difficult to shower and maneuver i went in to voice my complaints to the managers and they did not offer any assistance or reassurance, said they were doing all they could and when i asked what they were doing abt the broken equipment they said "waiting for the repair guy" im sorry but no gym i've ever been to has had to wait 3+ months to get equipment fixed when i asked what their harassment policy was the response was "pull the footage and speak to the patron" when i asked jay what would happen if they did that but the patron still caused issues the only response was "escalate further" with no description of what that entails and no written policy for dealing with harassment of any kind when i signed up they told me all of the issues i was concerned abt would be remedied by the end of the month, when i pointed out that they were still major issues and not fixed, the manager julian said i was impatient and he would have given it another week before coming in to complain. he then went on to, raise his voice in my direction and continuously interrupt me while i was speaking. he ended our conversation by answering the phone while i was speaking (not great customer service or very kind imo) i've never felt so unsupported by staff at a fitness facility - they are there to get to u sign up for a membership but do not care about you at all once they have your money one staff member told me she only goes there because it's free (employee discount) and that she would never pay to workout there because of how run down it is bottom line: DON'T SIGN UP - GO ANYWHERE ELSE read more

Not sure why this gym has so many negative reviews, all gyms between 4-8 pm are crowded stop complaining. The gym has more than enough machines, the people are all genuinely cool and helpful. Really good overall community, sauna, pool, and super convenient location right off Route 3. I signed up with Hazem, he was professional, genuinely enthusiastic, worked with me financially, and outlined some goals. Trainers are also all very good, positive, patient, and know what they are doing. Overall, it's one of the better gyms I've been a part o. read more

Not good for a bunch of reasons. Doesn't open early and doesn't stay open for late night. Equipment breaks and they don't repair it. Weight machines are missing the metal peg that allows you to adjust the weights. Not always have paper towels. They also make it hard for you to quit, making you wait as a punishment for quitting. read more

Management: I was at your gym one afternoon a week and a half ago, and a woman happily came in with her dog, tied him to a machine, and worked out. I took photos but won't post them here. Since the dog wasn't wearing a vest or other ID that indicates it was a service dog, I don't think it was a service dog. My question: Why was this dog allowed in the gym? Why wasn't this woman stopped at the front desk? I've also posted a review of LA Fitness in Lodi if anyone is interested. read more

This place is a dump. I've been patronizing gyms for 20+ years. This is by far the worst. Forget the fact that no dumbbell is ever in the right place. Or plate. Or that the wet wipes are almost always empty. Or that there was a solid two weeks where there were zero (I actually mean zero) pins for any of the machines. I had to bring a screwdriver. But of all that, the worst part is how filthy this place is. There's literally moldy water coming through the floors on the main floor. The bathrooms and locker rooms are an actual health hazard. They must clean this place once a decade. Take a shower here? I barely want to pee. Been here two weeks and I'm already canceling. Brutal. read more

LA Fitness - Zero sanitary wipes. - Gyms Near Me - Clifton, New Jersey

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Poor customer service, facility is filthy. Machines broken. Communication with management needs work. Machines are always out of order. I cancelled my membership today. Was given misinformation about the personal training contract and procedure with the recurring charges. I'm upset, didn't even care that I had unused personal training sessions left , I was so disappointed and will never set foot in any of their franchises ever again! Clifton location get your act together! read more

This gym is a mess. If i could give less than one star i would. half the machines don't work and it is overcrowded for the little machines they have within the facility. They need to have a better system for women including a machine for hip thrusts. This machine will help us have better control and not get hurt. The only employee i see doing things is Jonathan. I told him personally he deserves a raise because he's the only one i see every day cleaning up and putting weights away. He is so sweet and approachable and everyone should be as hard of a worker as he is. read more

From the pictures on Yelp/google this gym is misleading. Looked new and the green turf thingy caught my eye. It's a huge LA fitness but wow is it worn down. So so so so many people in this gym. Dumbbells are non existent because you'll never find any. People hog the dumbbells while doing other exercises. The locker room is nasttyyyy and outdated. All of the equipment is also outdated and filthy. Gosh LA get it together. All the money people pay and most locations look good from the outside but awful on the inside. Planet fitness keeps there facilities better than this. read more

Drove all the way from JC since this was one of my preferred locations. That opinion changed today (2/2). Cardio machines are filthy and 20-25% appear to require repairs. Albeit not enough foot traffic to warrant a quick repair but shows lack of priority to members. I understand litter and messy areas are members faults but it doesn't seem as if there's anyone around to clean. Very disappointed and will go to Secaucus or Kearney location going forward. I've been going to a number of gyms over the past 25 yrs and i don't have a tendency to leave feedback but paying as much as members do for a universal membership (including first and last months fees) this should serve as a heads up for anyone switching gyms or looking to join a gym. Prior reviews seem to agree. read more

So if you see areas that bother you show the managers ! Why is it open? It's convenient to WORK OUT not sleep over . The member peeps are real friendly Zumba is totally awesome! LOCATION LOCATION LOCATION read more

My Main issue with the gym is seeing the daycare personal on their phones at all times. I see them on their phones all the time Instead of watching the children, specially when there's kids from so many different ages. You really need to be attention on what's going on. The managers should be more aware of this issue and restrict cellphones issue at the daycare. This is very concerning to be honest, not sure I feel safe bringing my 3 year old here. read more

0 of 8 stair-masters work, they're all out of order. The majority of equipment is broken, dirty, or outdated. During covid restrictions most of the staff didn't wear masks or if they did, not correctly. They didn't enforce any rules. I still wear a mask in the gym because I don't trust anyone there. The pool is closed, there are no towels, bathrooms are dirty. Front desk people just sit behind their computer on their phones all day. None of the equipment is put back and no staff organizing. I spend so much time wandering around trying to find the correct bar for the squat racks or trying to find bar catches or clamps. Nothing is were it should be. Frustrated beyond belief. read more

Buyer beware. The fee that you pay when you join is an "initiation fee" and not an annual membership fee. You don't pay the annual membership fee until 2 months after you join. So essentially they are double-dipping. I joined for the pool which was promised to be up and working on September 1st. 6 weeks have gone by since then, so the management of the place is obviously not doing its job. read more

I must say that I have become very disappointed in the gym! I've been a member for years, but over the last few years, I seen the gym's care become horrible!! Weights aren't put back, bars for the machines are missing or out of place, and repairs take forever!! I've started looking at other gyms to join, even though, this location is more convenient, it's becoming less desirable!!! read more

Love the cleanliness of the facility and all the machines available. We go here at least 5 times a week and it's always well maintained.

Bad customer service, equipment unsafe, I reported 7 units in bad condition, no action taken, they really don't care read more

When I got my first membership they called and booked a trainer I thought it's just to show me around because I just got my membership. It was okay until I told the trainer I am not interested and maybe in the future and he was so rude. He told me if I can't afford right now how I am gonna be able to afford in the future lol they definitely have problems with customer service. Anyway the actual reason I am writing this review is; today I went to cancel my membership and they told me the manager is outside he'll be there in a minute and I waited like 5 min. After he came he asked me the reason etc. and he told me he can freeze my account so I don't have to pay the fees again if I want to sign up again. I told him that I wanted to cancel and I am moving away so it's not possible. It was all sweet talking until he told me they don't have the operational manager they are in the process of hiring so he can't cancel it??? He said I can mail something so they can cancel and it takes 5 business days or I can go to another location. So I had to go to all the way to the Lodi. I called the location first to make sure if they were lying about Lodi location has the manager or not lol I am not even kidding it only took 2 seconds at the front desk them to cancel. I definitely do not recommend this location especially after today. They just wasted my time and money. Long story short if you wanna cancel your membership don't even bother to go to the clifton location just go to other ones. read more

Terrible customer service. Went in with my girlfriend for a trial, and after the first salesman fails to sign us up, the "manager" decides to take us away from him to do a "physical assessment"... when I stopped him and called him pushy, he asks how he was being pushy and said, "it's a gym, aren't you going to work out?" Haha, who does he think he is, Hercules? He was going to force us to do cardio and perform an "assessment" because it's complimentary. Hahaha who asked for that? What a joke.... 0/10 for originality read more

Visiting from out of town....This LA Fitness needs some serious work. Tried to do some interval train gin in the treadmill and the treadmill would go into shutoff mode after 20 seconds on speed 10. Trash on floor throughout the gym. This could be a really nice club but needs some serious TLC. Also no wipes available to wipe down equipment. My wife went into the women's stall and saw s&#t all over wall and toilet. Equipment can use a re-fresh as well. 12/26-Day 4 and poop still in women's bathroom stall according to my wife. read more

I just called LA Fitness gym at 852 NJ-3, Clifton, NJ location for information because I was interested in enrolling the whole family. The reason I'm giving a 1 star is because customer service begins with the phone and at the front desk! That being said, when I called and asked to speak to someone who can assist me with information and enrollment this is what I received. FIRST MISTAKE, the guy who answered the phone didn't identify himself. SECOND MISTAKE he didn't even said excused me while I was trying to talk to him and ask some questions when he began to speak to the employee who answered the phone and left me there listening to their conversation, did not put me on hold, no apologies, no excuse me, NOTHING no manners at all. This is horrible customer service and thanks to their outstanding customer service provided by the employee of LA Fitness over the phone they just lost 4 potential customers and two of them are military! GREAT JOB LA Fitness! read more

The LA fitness in Clifton is a horrible gym. Machines get broken all the time and they take a long time to fix them and forget about etiquette is non existent!!! Last time I'll come to this place for sure! read more

Zumba Been going to LA Fitness, Clifton, RT 3, since it opened. I've had many Zumba instructors, but never like the one I just had the priviledge of accidently finding; he was a gem. The instructor's name is Henry Castle. He's one of very few instructors that understand Zumba is more than a dance class it's a workout. Henry had great rhyme, had a mix of intense exercise and dance, wore colorful clothing, spoke through a microphone and had a HUGE speaker to make the class louder and more fun. I mentioned to Marianna, someone in managment, that he should be given more classes. She seemed interested and willing. I HIGHLY recommend attending one of his classes. read more