Pros- Lots of different workout equipment Huge gym Locker rooms are usually clean Variety of classes included in membership price Overall it's a good atmosphere and people are chill Seems accommodating for a variety of ability levels Cons- Parking is limited during peak hours Machine use is also limited during peak hours Pool schedule includes lifeguard breaks so if you happen to show up at 3:57 and the lifeguard breaks at 4 you can't start until 4:15/4:30 - hours don't really match what's advertised BUYER BEWARE PT 1/2 Trainers are really inconsistent - I paid for training here for 1.5 years & had 8+ different trainers, many of which were excellent (& some that had no idea what they were doing), but the turnover is ridiculous. You never the chance to build the consistent schedule they talk about in your initial meeting. You'll get better pricing almost anywhere else. If you sign up for training, you're locked in for a full year. Greg will convince you that you're out of shape even if you were top 10 in the last CrossFit games. Do the math first so you know what you're getting into. BUYER BEWARE PT 2/2 If start using a gym membership through your insurance company (LAF is in the BCBS Blue 365 network), LAF will do a complimentary freeze on your account & unlock it (start charging you again) after one year. CANCEL altogether so that doesn't happen. With all of that said it's a decent gym. read more

Weird vibe!! Here is my message canceling my 2nd visit: Hi . I won't be coming in to your location today nor will I be joining your gym. Cassandra was very helpful and I was planning to sign up, however, there was a gun magazine set out for visitors when I came in and sat at the visitor area. I might expect a magazine about health, wellness or something to do with bodybuilding or weightlifting or cardio, but not something that is politically charged at this time. It appears your LA fitness has a subscription to this gun sales organization because it was addressed to your LA fitness location. This is bizarre and made me uncomfortable and not the type of vibe I want to be around. read more

If you're from out of town and in a bind I guess it would suffice if you must get a workout in. Bring your own towels for sweating and to wipe down equipment. Equipment dirty, rusted some broken. Most equipment's been there since gym opened, padding torn on machines, cup holders even broken. This gym looks like the place where the old equipment goes after upgrades. read more

the trainers are scam artists and they only want to rip you off. Pool is down and they lied to me about that, you can call them and leave messages they won't return your call except if they are looking for payment then they harass you. read more

The cardio machines are FILTHY. And they have not been serviced . Many don't work the way they should. read more

I have worked in the fitness industry over 20 years at gyms like Bally, World, Golds, etc. The sales people at LA Fitness will steal from you. They will tell you one price and then additional charges will appear. They will lie and say they are a district sales person and can do this or you should do that. Then when you catch the charges and politely call to get them reversed they offer you less than half of what they took as a "resolution". If you sign up at this gym prepare to have your money stolen. If I could give it 0 stars I would. As someone who has been around both corporate and local gyms I would never recommend this place to anyone unless you want your money stolen every month. read more

Usually when people ask me about gyms, their main inquiry it comes down to 2 things: membership costs, and what they offer. As a prior member of Planet Fitness and World Gym, I feel this place has an even balance for everyone. This location offers a pool, basketball court (which is used for volleyball sometimes), sauna, cycling room, and room for classes that range from dancing to kickboxing. They also have a independently owned juice bar for anyone looking for a shot of pre-workout before lifting, or a smoothie when finishing up. The facility is usually clean, and whenever equipment is broken it's appropriately labelled off and fixed within a decent amount of time. I don't think I've ever seen 1 piece of equipment with torn seat padding. I admire how well they keep up on their maintenance. The locker rooms are also pretty clean despite all the traffic in and out of there. In my experience here, the staff interactions range from nonchalant to very friendly. Overall, they have been professional. I'm sure it goes without saying, but bring your own music. The music playlist from LA Fitness SUCKS. I don't think it would hype anyone at all during a workout. Fortunately, they now have free, but slow, wifi that you can use to stream your favorite workout music. I'll stick with my unlimited LTE. In all, I believe a good gym is really what you make of it. The great thing about LA fitness is that it can easily accommodate people or are just beginning this type of lifestyle to seasoned body builders. Yes, this is one of the pricier gyms to go to, but given all the opportunities and features you can utilize to get a good workout, it's worth kicking in a couple extra bucks. I look forward to trying a few classes myself! read more

LA Fitness - Yup! - Gyms Near Me - Henrietta, New York

So, we decided to check this location out, mainly out of curiousity. It looks great on paper. Lots of equipment, a pool, large locker room with sauna. However, the tour started with a serious attempt at up-selling us even though we specifically said we just wanted a 5 day pass to check out the facility. Upon entering the building, we were literally hit with a wall of stench. A horrible smell permeates the entire facility. I don't know if it's lack of equipment being cleaned, the rug, the humidity from the pool area not being handled correctly but it's strong and unpleasant (to put it nicely). I have been in many many gyms from basic to expensive and have never dealt with a building that smells this badly. My companion, whose nose is much more sensitive, may be psychologically scarred for life by this experience and she will never let me forget this! We gave up after about 40 minutes and I'm usually good for a 2 hour workout. To get back to the actual equipment, we also didn't like that the TRX ropes, medicine balls and battle ropes were all placed in the reserved personal training area. The tour guide did say members could use that equipment but there is signage that states the opposite. 2 stars for the variety of the equipment, gym area, pool and sauna but damn hold your nose when you go! read more

Racist, ableist, and toxic environment. They do not take Covid guidelines seriously. They will also mock you and look down on you if you have a disability. They also had one worker go on vacation and come back into work with quarantining or taking a negative test. Put your time and money elsewhere. Also, part of the job is to harass people and make cancellations nearly impossible. read more

LA Fitness - Improper mask wearing - Gyms Near Me - Henrietta, New York

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As an LA Fitness member with access to multiple locations in the area, I find this location less appealing in many ways that the others. While there seems to be a lot more cardio equipment here, I don't find the layout of the machines and free weights to be all that great. There is often a wait for popular machines, and while the stretching/mat exercise area seems much bigger than other locations, I wasn't thrilled with the feel. The primary reason I'd come to this location is for the location. When I'm making a work-out date with a friend on the south side of town, this works well. And of course, I like that they have the dry sauna and spa. The sauna here seems bigger than the other locations. But I will admit that the showers here have a musty smell and the pool area was clearly not as clean as other locations as well. Driving through Henrietta can be a pain, and I avoid it at all costs. To get here, I usually come around "the back way" via Hylan and Marketplace Drive. Just a tip if you're coming from the expressway - this is much easier for getting in/out of the gym. read more

Good quality workout equipment that is well maintained. Clean dressing room and bathrooms. Not overcrowded and a friendly staff. I occasionally run into friends which gives it a nice friendly touch. read more

Nate Hagerman is unbelievably friendly and helpful!! I met with him to work out some things with my membership and training sessions and he very kindly took the time to work everything out!! Everything he did to help was done with an incredibly positive and helpful attitude!! Thank you Nate!!! read more

Pro: New facility, everything is shiny and clean. Cons: I signed up before the club opened. I have 3 school aged children and use the childcare intermittently on days off from school. I was told that the fee was $10 per kid per month for the kids club. I asked about intermittent use since this didn't work for me and I was told I could have guest passes when I needed to bring them during the school year and we would work something out during the summer. Turns out he only meant one time and during christmas break. So a temporary solution to an ongoing problem. Otherwise fee is $5 per child per day ($15 to run on a treadmill for an hour.. for that price I want real babysitting!) Now I have to find alternative arrangements or not go when they kids are out of school. I was told there would be wifi when I signed up. I am currently training for a half marathon and wifi is a useful distraction when spending 2+ hours on the treadmill. The opening day I was told "we might not be getting it because we had a problem with our network." A few weeks later I got a call from the general manager to find out if I liked the club (and to get me to sign up for a "free" fitness assessment.. they called me about 8 times to ask this). I told him I was promised wifi and he told me that they would have it in January when they have their "grand opening". Today I inquired and was told they wouldn't be getting it " because none of the other clubs have it." I left a gym that had a viable childcare option and wifi to come to LA fitness. I was excited about the pool.. of course the pool is currently closed for a week "because they had to fix it." When I pointed out that was not cool since they just opened a month ago I was told by the lady at the desk "it's not my fault!!." I feel like I was lied to to sign on the dotted line now they could care less what I think because they have my money. I will keep going for now because I paid my $300 joining fee and I know that there's no way I would get that back but I'm really not happy at all. Also was told there were would be tons of classes- not so much. Also was told there would be a cafe- nope. There's a spot for it but it doesn't look like it's going to open anytime soon. My advice? Ask about the things that are important to you but be prepared to be told what they think you want to hear. read more

I've been waiting to write this review until I have been working out here for awhile, and I have incredibly mixed feelings about LA Fitness. All of these gyms are located in high traffic areas for convenience. I don't particularly love driving through Henrietta to get here, but it is my best option in relation to what I wanted in a facility that is near my home. I like using the lap pool because it is shallow, and can be used for weight training in the pool. It isn't a YMCA, so you won't hear little kids shrieking while you are training to be the next Michael Phelps. They have regular maintenance breaks, and I am confident that the pool is clean. There are three large lanes, and I only have had to share twice. Next to the pool is a whirlpool. The temperature is typically 102°F. It is drained 3 times a week. The stronger jets are towards the back of the spa. Locker rooms are equipped with a sauna, and I normally only have one person come in while I'm using it every so often. The locker rooms are spacious, and there are rows of sinks and mirrors separate from the bathroom and changing area for women need to put on makeup for work. The classes are okay. I miss M/BODY Rochester on University immensely, but it isn't logical for me to drive that far out everyday. You have to try a bunch of classes out in order to decide which instructors (and playlists) that you want to stick with. For example, I did a spin class that played country music for an hour, and I thought that I was in hell for awhile. The Zumba class that I tried was good, but even as a person with a dancing background, I found the routines difficult to follow. After you sign up, LA Fitness will call you a few times to get you to perform a 'fitness assessment' for 'free personal training' The employee assigned to you will have you perform a series of different tasks, like planking, wall sits, etc. Then they will do your measurements for your body fat percentage. If you are not interested in personal training, or spending more money, ignore the calls. I did the fitness assessment and it turned into a session trying to sell me a personal trainer through LA Fitness corporate. I found the session confusing, or like I was getting tricked. If you sign up for personal training, which may or may not be for you, it is an additional $180 a month, for four 25-minute sessions. They will offer you more of those sessions 'for free' after you commit to the personal training. When I realized this fee on top of the monthly $34.99, I politely declined. The employees that are trying to get you to sign up will persist, and ask you to think about your health if you do not want to commit to personal training. I think I am honestly doing fine without it, but others may need the extra push. That is the lowdown on that. The facilities are really nice, as well as the equipment. I am happy with my membership thus far. Meatheads are to a minimum. Most people are pretty serious about working out and doing their own thing. read more

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Now that I've gone here for a few weeks im updating my review. Class numbers have picked up so that's good but I enjoyed them even when they were on the lighter side.No complaints about the gym in general except for the daycare. I was just informed snacks are no longer allowed...to have a child in a "daycare" for almost 2 hours with no food is just a little ridiculous especially if they have had a routine of eating since they have been there. They said because kids and allergy reasons..I can think of better alternatives than to say kids cannot have food at all. For what the cost is a month I would think things could be a little more accommodating. read more

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I use to go here but after almost two years and a member I needed to leave. They staff where just to rude to the members!! I would rather go to planet fitness read more

The gym has all the equipment needed for a great workout. The pool was even open! They keep it very clean, have appropriate distancing between equipment and cleaning supplies handy for before and after use of equipment. Jake was awesome and helped me with access to the gym while I was in the area for a work project. Being able to use LA Fitness was a huge help since our hotel gym was closed. read more

While I went there I did the personal trainer program and it was great. Life changing. After gyms reopened during the pandemic they automatically started charging again without letting me know. I work at a high risk and didn't feel comfortable going. The guy I talked to, Chris is think his name was, refused to let me freeze my account. Corporate let me eventually but only for 3 months. They forced me to start paying again and are making it impossible to cancel my account. I would've renewed another year if they had just let me unfreeze when I was ready. Will never step foot in another one of these gyms and will make sure none of my friends or colleagues think about joining. read more

Coming from lifetime fitness to this place is night and day. Wish there was a lifetime in New York. LA fitness will have to do for now. The facility is moderately clean. People aren't very good at cleaning sweat off the equipment after use. It gets very busy during 5-7 on the weekdays especially during the colder months. The sales team are very aggressive kids. They have to make their sales goals. I don't blame them. The parking lot is large so I haven't ran into issues with finding parking. The gym has sufficient amount of weights and cardio equipment. There's also a spin room and basket ball court. Unfortunately there's a custard place next door so if you have a sweet tooth like me then your exercise becomes a waste. read more

I came to LA Fitness after my previous gym Empire Fitness closed down because they offered me a deal to wave the initiation fee. As a result, I signed up. However, after attending LA Fitness for the past few months and having visited three different locations in Rochester, NY, I am not sold on this business. Some of the things that I enjoy about this gym is that the buildings are new and the equipment appears to be new however, I do not feel comfortable at any of these locations. I am also disappointed in their hours and would be excited if even one of their locations were open 24/7. After having visited three different locations; I have felt that the type of members who sign up for LA Fitness greatly depend on what location that you attend. read more

LA Fitness - Interesting layout - Gyms Near Me - Henrietta, New York

Honestly this gym is just your average weight room. I kind of regret signing up for a longer-term contract. Went here (instead of the several other local gyms) for the pool, but it's too warm for lap swimming for exercising (80° last time I asked). Last time I swam there was visible dirt floating in the water. The exercise classes are fine, but hard to attend for the average person's work schedule. Exercise room floor is almost always dirty. If you sit on the ground without a mat expect to feel noticeable dirt. When I bring my own mat, it always picks up dirt when I roll it. They have exercise mats to borrow, but those are similarly dirty (at times I have wondered if they're more dirty than the floor - sometimes the dirt is visible on them). Small weights in the exercise class room are also often smelly - I try to bring a towel to clean them before using them but they still tend to carry a smell. Which brings me to the general smell of sweat the whole place carries. I think this also relates to the relatively warmer temperature the large workout room (main area) carries. I've been a member of planet fitness before and have to say I really, really miss their huge ceiling fans because LA gets hot! The Henrietta location also tends to attract the body builder (male and female) persona. Overall, it's not the worst place to workout (has several options, is pretty large), but I do regret my membership. There are better/cleaner gyms in Rochester! One more thing to add - they also have lifeguard breaks with no coverage (pool closes) fairly often throughout the day. I'm glad the lifeguards have breaks (important!), but it makes scheduling pool time challenging. PS - I have been a member for 5 months and did take my time to review, hoping it would improve. But it just hasn't. read more

Best gym on the West side of Rochester. I've investigated many of them, so I know. I was impressed by the amount of space and quantity of equipment. Everything is very clean. Getting a pool, jaccuzzi, and steam room for $30 per month is a fantastic deal. The reason this place doesn't get 5 stars is because they don't have towel service. If you offer the above amenities, it's absolutely ridiculous not to offer a towel service. read more

Decent deal with good classes, new equipment, pool and very clean locker room. Needs WiFi though.

If you are looking for an affordable gym with a lot of equipment, classes, pool, sauna and hot tub this is a gym for you. The only problem is they have fallen off in terms of bathroom cleanliness. But besides that it is a good space to get your fitness on :) read more

It's a solid gym. The weight floor is usually a mess and the cardio machines are old and the crevasses are gross, but it has everything you need if you can find it. However, the WORST part of this gym is the women maintenance staff. They are rude and invasive. If there are only 2 people in the locker room in one section, they will choose to clean that section and get in your space until you move instead of cleaning an empty section. It's aggressive and unpleasant for no reason. read more

The gym looks very clean, and there's always staff cleaning and disinfecting machines, and staff do a very nice job at keeping members wearing their masks! The front desk staff is also very friendly, and have answered all of the questions I have had so far. read more

Worst customer service ever. I have been charged for 3 extra months although I would not be using the gym. I made multiple attempts to cancel my membership, I called them up and they said I have to come in person to cancel the membership and that is before 6:00pm. I told them I can't make it before then as I have work and they went ahead and charged me. I took a half day from work and managed to come here only to find out I am anyhow being charged and they said they cannot refund my money. They refused to care, if you don't care about your clients, you don't deserve their business. read more

Does the job. I always clean off the machines before and after because many people don't seem like they do... I can usually use whatever piece of cardio equipment I want as there are several. It is much more difficult to get time on the weight machines, especially during high traffic times. read more

I've been a member at this gym now for a few months and will continue only because of its location. The good: equipment is varied and in good condition. The floor layout makes good sense machines that target the same areas grouped together. Chest machines next to chest machines, curl near curl, legs with legs etc. The aerobic machines (ellipticals, bikes and treads) are all located upstairs. LA also has a nice selection of free weights, benches and Smiths available. A nice lap pool is also available although reflective or tinted window would be appreciated. A very popular basketball court is another nicety. All in all the exercise portion is very good. The BAD: and I mean bad. The locker room. Just a horrible layout. High lockers too high, low lockers too low. A centrally located bench/table which is completely in the way. If a locker door is open ( it opens only to 90degrees) you cannot pass by without a contorted effort. Why can't the bench be in front of the lockers? Allowing the middle area open for changing and walking past. If there is as little as six people in the same area it's an uncomfortable butt to butt scenario. It's darn near impossible to get changed. Another bad: the showers. Zero pressure. Just terrible shower heads and filmy water. I would expect more from a place this new. Get your act together LA. Fix this locker room. Any potential new members make sure you tour the locker room first. read more

There's just something about this LA Fitness that I like SO much more than any other LA Fitness I've ever been to, and I've been to a lot. I don't know what it is exactly, but I'm thinking it's a combination of a few things. For starters, the staff is nice, I mean genuinely nice. Not the fake smile, have a good workout, how many more minutes until I can get out of here kinda staff, but the ones who say goodbye when you walk out and mean it. The clientele is nice too, it's weird. People chit chat with me while I'm working out, trying to make friends, I don't know but it's nice. The gym is pretty clean for the most part. I am comparing this particular location to many others I've been to and it's one of the cleaner ones, hands down. It's never crowded. I've never had difficulty finding a parking spot or waiting for a machine and I've come at every time of the day. Some of the equipment is broken, that's for sure and that's pretty typical for most gyms. A good majority are functioning properly, however. Their channels are a little strange on the cardio machines upstairs. I would like a news channel or two and am never able to find one. THEY HAVE.....drum roll please....WIFI. As in, WIFI. This is the most wonderful part of the gym because the last two LA Fitness Clubs I belonged to did not and 8 days before my billing cycle was up for my phone I would ALWAYS get the, You did it again Sam, you just had to listen to Pandora for two hours at the gym, text from Verizon, disciplining me while also thrilled that they're getting more and more of my money for every gig I go over. Thanks to this LA Fitness I will no longer have that problem and will be able to listen to my music FO FREE. Their locker room is spacious and clean and nice. Overall very impressed with this location. read more

Significantly less douchey and populated by meat heads compared to the Greece location. You can't beat $29.99/month for a dry sauna, pool, racquetball (not this location) and basketball courts, plus the many diverse classes they offer...all free of charge, cough cough Midtown athletic club. read more

The staff is generally friendly and there is lots of equipment. The facility is always clean and there is always sanitizer for equipment. However, for as big as the facility is, even when there aren't many people it can seem crowded. There isn't a lot of room to do free weight exercises, floor abs or stretches. There is a medium sized section roped off for personal training and 2 folding mats put together behind them and besides the weights area, the machines, the cardio floor and the basketball court, that is the only free space you have. If there isn't a class in the studio that space is free, but not a guarantee. I also can't believe they don't have wifi. In a day and age where airports have wifi I can't see why the gym wouldn't. Overall, not a bad gym but there could definitely be some improvements. read more

I liked LA fitness. I went with a friend on her guest pass. We swam laps in the pool. It was clean and quiet. Staff was very friendly and I felt safe there unfortunately Webster is just too far for me but if there was one closer I would consider it. read more

I was on a VIP guest pass for a week from 1/20/16 until they told me today 1/25/16 that they did not have me on the system after I have been going for a whole entire week every day and they checked me in with my ID. The general manager named EMINE OZCELIK was very rude and obnoxious smirking and continuously arguing without hearing what I was trying to explain. I am not coming back here for the way she treats her employees and customers blatantly lying in front of potential customers and blaming only one employee named Barb for some wrong doing when other employees have checked me in for the whole week. She ignored the other employees I mentioned and only blamed BARB. She literally bent my license creasing it on purpose trying to crack it and now I have to get another one when she kept it with her blaming the system for doing this but my cousin goes here and his license is perfectly fine as well as his GF's. The most insane part she asked for me to sit down to go over rates so I could pay. I stopped this CRAZY CRAZY BITCH in her tracks and set her STRAIGHT! I said I am never coming back here and you will not get a dime from me for being so rude and unprofessional. I told her I was going straight to corporate and she kept smirking arguing that they won't do anything. Well they actually will do something because I spoke not only with the vice president of the surrounding region who was ashamed of her actions, but I also contacted the CEO of the company Louis Welch who will deal with this promptly. They will look into this issue and hear her story which will be full of lies. She wrote her name on the back of the guest pass as Emily Orably lying through her teeth. Unfortunate there are general managers who are snakes in the industry! My cousin who pays to go here complained on my behalf as well saying that's nonsensical, and she should have never ever done that. I am sure she will be reprimanded. My cousin even said I shouldn't have been nice to her and that I should have yelled at her, but I am not that type of person. The machines work fine with some warping. They don't really take care of the equipment, or refill the sanitizer and paper towels. Whats the point? and it's not worth dealing with different employees just to exercise even on a guest pass. Work out at home or find a new gym. So once again this General Manager's full name is Emine Ozcelik or Emine Özçelik and not the bullshit she wrote down as Emily Orably on the back of my guest pass. I am gonna stop by and see if shes there just to say Hey Emily, did you change your name to Emine? Hah good one! You got me! lol. AVOID THIS PLACE AT ALL COSTS!!!!! read more

Excellent gym compared to others in the area for the price. As a member at midtown for a little over two years it was a huge downgrade at other gyms. L.A. fitness is a lite version of midtown on my opinion. If you avoid Monday to Wednesday 530 to 730 it is rarely packed. read more

Locker room seems very tight and NO WIFI!!! REALLY!!! the rest is ok basic gym stuff not overly impressed but not bad!

This LA fitness is pretty decent. It's much nicer than many others. It's clean, has nice showers, was never really packed (even at prime time), and a nice selection of machines and dumbbells. My only complaint was it was awkward everyday leaving the gym, sometimes the staff says "Have a good day" and sometimes they wouldn't. I wish they would just be consistent, so I know what to expect. Haha. read more

Great equipment, well maintained. Staff is super friendly. The only reason this is not a 5 star is because they need to pay a little more attention to cleaning the locker rooms/bathrooms read more

As far as weights go, the area is usually not as crowded as other gyms. I can get through my workout pretty quickly. Front desk staff SUCKS. I cannot stress enough how trite and unaccomodating they are. My friend was on my VIP guest list (most likely about to join) and we popped in to workout and, to my surprise, there's no such thing as a VIP guest list unless, of course, you pay something like 20 bucks more a month. Would be nice if they let me know this before my account showed online that my guest was approved. Put a tight lock on your money; not necessarily from your fellow gym-goers but rather the staff which tries to rook you left and right with hidden and/or deceptive expenses!!!!!!!!!!!!!!!! read more

We joined for the pool - they were the only club nearby that has one. We were willing to pay a little more to use the hot tub and pool, and they were set up for handicap accessibility. However, there have been some problems - one is that the tile around the pool is VERY slippery - I am disabled and have difficulty walking. There needs to be a rubber mat or something where people walk. We have mentioned this several times, but are just told there is no manager on duty (we can only go at night) but that he would call during the day. OVER A MONTH and NO CALL. We have left messages several times, but obviously management doesn't want to talk to us. My son also joined, but needs to cancel due to work schedule. He goes in and said he can only cancel during the day when a manager is there. If they can SIGN US UP without a manager, why can't we cancel without a manager? I'm beginning to think there is no manager - that's how they avoid talking to us. Health club is OK, but LOUSY customer service. I wouldn't recommend them unless you want a pool. But walk at your own risk. read more