I signed up for a membership at LA Fitness because they were so close to me and on the surface. It looks like a nice facility but once you get in you see that management has zero interest in maintaining equipment and their employees are equally disinterested in helping the people that pay their checks. Tonight I went in and went to use a calf machine, and there was no pen to load the weights on it, I went to the front desk and the young man there said oh yeah we know about that you gotta talk to the manager tomorrow or maintenance and I said, "don't you want to write a note down about the machine number? He goes "huh...". So I went over to the sales guy that was still there and asked him if he could do anything about it and he said "I don't care. I'm just a sales guy." He went on to say "If you want to get anything done, you need to take time off and come back to the gym between 9:00 am and 5:00 pm to talk to the manager. He would even take note. This is terrible Customer Service. Terrible maintenance, and it makes me completely regret that I signed up with these guys just over a month ago. I'm now on the hunt to find something much better than this. Unless there is a serious change in their attitude about equipment maintenance, I discourage anyone from signing up here. read more

Fitness is an essential part any day. Zumba and cardio kickboxing day...woohoo! Zumba is a Latin inspired dance aerobics. Cardio kickboxing involves boxing (jab, cross, hook and uppercut) and cardio (fat burning exercise). I feel invigorated after 2 hours of fitness classes. read more

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Review for LA Fitness - Round Rock, TX When I first joined the LA Fitness in Round Rock, my experience seemed promising. The facility was clean, the equipment was well-kept, and the staff initially appeared professional. I signed up for a membership with the intention of bringing my elderly mother, who cannot drive, so I would always be accompanying her. After discussing the situation with the manager, we agreed to put the membership under my name for convenience. Unfortunately, just a week after signing up, my mother was placed on hospice care. Given the sudden and serious nature of her condition, I reached out to cancel the membership and request a full refund. What followed was one of the worst customer service experiences I've ever encountered. Despite explaining the situation and providing documentation showing my mother was on hospice, LA Fitness corporate and the local location only agreed to refund one of the three months charged. I made multiple calls, provided all required proof, and even visited the gym in person--only to be met with indifference and a complete lack of empathy. The same manager who originally signed me up suddenly became dismissive and unhelpful. It felt like, once he had secured his commission, he no longer cared about the customer or the situation. I work in the service industry myself, and I know what good customer care looks like. This was the opposite. During an already heartbreaking and stressful time in my life, LA Fitness chose to make things harder rather than showing basic decency and understanding. Because of this experience, I would never recommend this gym--or this company--to anyone. Compassion and respect matter, especially when someone is going through something as serious as a loved one entering hospice. LA Fitness failed in every possible way. read more

It was so awful. Victor the manager is very hostile, rude, and very unwelcoming my friend was so excited to work there and he forgot the interview, he didn't care, he was hostile it was awful. Don't apply here don't ever work out here unless u enjoy being body shammed, being hostile towards, and enjoying getting terrible customer service. STAY AWAY from VICTOR read more

Always read the fine print. I called yesterday to make a payment to a overdue account. I stated I could only pay one payment. When asked if i wanted to set card as a automatic payment method i stated no. Rep told me that a card had to be on file i was told to call in 2 days with a card number. This morning I received a notification that another payment was run. Without my authorization. Look for a different gym read more

When I always walk in, everyone is very friendly. No hard pressure sales just good people that love what they do. They are completely opposite of the AW Grimes location. I am so glad I'm a member and I have help whenever I need it. If you're thinking about joining the club, this is the one for you. read more

Spa is alway broken, always. So very disappointing! The last 3 times I've been here it's been out of service.

A Disgusting LA Fitness Management Incident perpetrated by Victor Sanchez an employee of La Fitness located at 16600 Ranch Rd 620, Round Rock, TX 78681. I have been a member of LA Fitness for over 20 years since 8/5/2003. On 8/18/2023 around 5:30pm: I showed the front clerk two free 3-day quest passes that were given to me by this LA Fitness because my wife and 8-year-old son with arrived there with me. Initially I was told my son could not enter the gym. Then Victor Sanchez told my wife and I that I could give my son a tour of the gym which I did. This gym includes a sauna. I showed my son around the gym and the sauna for less than ten seconds. Victor Sanchez must have heard my son say he wanted to look at the sauna. Instead of saying something professional like: 'your son cannot use the sauna'. Victor Sanchez chose to the sauna to lay in wait. In full LA Fitness attire, he stood inside the sauna in a corner just to the right of the door like an ambush predator. Victor Sanchez told my son and I that somehow, I was breaking the rules which were never clearly specified. Then this happened: 1) He then began berating me for this in front of my son and everyone else in the sauna. 2) As my son and I left the sauna I told my son "Let's go". 3) Then Victor Sanchez spoke directly to my son and sarcastically said: "Yeah, learn from your father". 4) I was livid. Victor Sanchez crossed the line and I let him know so. Unfortunately, I used an expletive which I regret. 5) I also said to Victor Sanchez: "How dare to tell my child who to listen to or learn from". 6) Then Victor Sanchez told me, my wife and my son that he was cancelling my membership of over 20 years. 7) Then Victor Sanchez told me he was going to "notate" my account. This is the same Victor Sanchez who has failed to: * change the 9-volt batteries in 3 different clocks over the course of 5 weeks after having been notified a total of 13 times * took 5 months to replace the front combination box lockers * enforced any CDC mask rules during COVID. read more

Beware, these people are crooked swindlers, especially the personal training department. I entered into an annual personal training contract, and after my year was over they continued to charge me. I had already gone in to tell them I needed to cancel, so they told me I couldn't cancel until the year was up. So then after the year was up they continued to charge my credit card, and then when I called corporate demanding my money back, they said that it went month to month. The personal trainer, when I went in to cancel, never told me it would go month to month if I didn't come in a second time to cancel again, even though I was telling them already that I wanted to, and now they are refusing to refund my money. Very slick and con-artist like in my opinion. read more

This place is filthy, the locker room is often worse than a gas station bathroom. I was out of the country temporarily to help a family member recently diagnosed with cancer and called to cancel my membership. The manager I spoke with was incredibly rude and said I should have came in person to cancel before leaving the country. Very aggressive with a creepy attitude. I wouldn't feel safe here with this individual in charge. Their rules are designed to make it very difficult to cancel so that they increase their revenue. Very much anti customer. read more

I would like to say that the La Fitness Round Rock offf West Palm is extremely clean, appreciative, and inviting but there is one staff member (Kym ) front desk worker is very knowledgeble of her task who deserve accolades for her skills, personality, and knowledge of her assignment. read more

If I could give less than one star, I definitely would after our most recent interaction with management and staff at this location. First - my son has been going to this location for 2.5 years and never once had any issues, problems, disrespect, been reprimanded - nothing. He has regularly used this membership over the past year to recover and build strength after his leg was amputated. He goes almost every single day and has done incredible at adjusting and learning to use his prosthetic. LA Fitness can respond and say all they want but their claims are FALSE. So, for those of you interested in knowing what kind of management not only runs this location but also the district, apparently, here you go... Friday night, my son and 3 of his friends went for a late work out. One of those 3 friends has a membership but does not have guest passes on his account. My son, does and regularly uses them for two friends since he has two guest passes. Most people at the location know this and after 2.5 years, they've just started waving them through. Granted, they don't usually go that late at night. So, they go in, scan their phones - my son first, the other member next, and they all 4 proceed to walk in. The lady at the desk stops them because the other two didn't sign in. Understandable, yes. They step back and my son let's her know that he should have two guest passes on his account. She insists that he does not. Well, my son knows he does and asked if she could check again to which she gets an attitude and asks if he wants to see her screen and points to it. Well, it was still on the other friend's membership screen who does NOT have guest passes. They're all just kind of shocked and walk out. They're standing in front of the building confused, checking and comparing their accounts and can clearly see the difference where one does not have the passes, but my son does. He goes back in to ask if she could check again because they're showing up on his account on his phone. Mind you - he's being very respectful, saying ma'am, please, thank you, etc. It's how he is all the time. She pulls up his account and sees that he does in fact have passes. The friends he was trying to bring in were not the names on file for the passes that he had originally added so that was a problem. She proceeds to tell him he'll have to update the names. He asks if he can do that now. She says yes, asks to see their IDs and as they're taking them out to show her, she tells them not to "get smart with her" - my son says ma'am, I'm not getting smart with you. She then tells them to leave, they can't come in and as a matter of fact - MEMBERSHIP REVOKED. My son is just completely shocked at this point and one of his friends who was going to use the pass does get smart and said something to the effect of who the f**** do you think you are, as they're walking out. Was that right of him to do? No, absolutely not. However, it was not my son who did it. The next day, Saturday morning my son went to the location to speak to a manager about it to make sure his membership was still good, explained what had happened, etc. They informed him that the lady at the desk had no authority to revoke his membership and everything was fine. He goes to work out later that day and the next, on Sunday - no problem. Monday, he goes back, checks in like normal, starts to walk through but the manager calls him back and said it didn't go through. He then proceeds to tell my son that it looks like his membership has been revoked. My son is again, shocked and ends up going through the whole spill with this person, explaining everything that happened. He calls me, clearly upset because HE DID NOTHING WRONG! I've reached out to management, who refuses to do anything about the false accusations, the renovation or even apologize for the horrible way they treated my son. HORRIBLE MANAGEMENT AND COMPANY OVERALL. I'M DISGUSTED WITH THE WAY THEY HAVE TREATED BOTH OF US. read more

Smarmy unethical facility! We are a couple in our 60's and signed up for a membership in December. In January due to a health problem we decided to cancel. My husband called and they told him he had to come in to cancel. He went in and told them to cancel our members. They said they would. In July we discovered they only cancelled one membership and kept billing us for the other. It's not transparent and we couldn't see them billing us until we took a closer look. After calling several times and getting the run around they finally cancelled the membership with a refund for one month. They refused to refund the amount from when they were told to cancel. I highly recommend reading ALL the reviews before signing up. The sales managers must get some type of commission based on length of membership. I will also be complaining to the BBB so hopefully this doesn't continue and people aren't duped out of their hard earned money from unscrupulous business practices. The owners should be ashamed. read more

Deceptive, told me no 2 week pass available though I repeatedly asked about it or what the cheapest way to try it out or sign up was. My family were already members. When I asked about it after seeing the pass was available? More lies saying that they couldn't do it because of covid. Not true, way to use a global pandemic to scam people. Wasted money and time. They are making it very difficult for me to cancel as well, "unable to print the form" and have to show up weekday during business hours which change depending on who I ask... also during times 90% of people are working. Lying to my face is just too much. Sales has no ethics! By the way I paid $97 for 2 weeks of use and there's a $20 a month promotion with no sign up fee. Also if you don't cancel before 30 days after signing up they bill you again so watch out. They bill for first and last month so you have to cancel a month in advance. I also got charged a $25 fee to start and there is an annual fee 60 days after you sign up that hits if you don't cancel by then. read more

LA Fitness - Gyms Near Me - Round Rock, Texas

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Look hear me out... this place would be so much better if they didn't have that annoying bald headed sales guy. He runs down people in the gym and stares at the young ladies. He heckles all the members and even non members buy chasing them out of the building and spamming them with calls. Literally everyone else who works there is so cool. I've had multiple conversations with the front desk staff and they're all so awesome. I typically go in the early mornings, so I chit chat with Austin and Josh, both amazing guys. They're so down to earth and make me and fellow members feel welcomed at the gym. There's a young lady who i believe has Tourette's, she's an angel. A gym should accept all walks of life and be a positive place, and the front desk guys seem to get that, but not that rat of a salesman they have. read more

LA Fitness - Leg press - Gyms Near Me - Round Rock, Texas

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Very pushy on sales. Dealt with a Victor. Told him that I wanted to tour other gyms and I'm not ready to sign anything yet. Was being super pushy, telling me why I should not go with other gyms and just bashing other gyms just so he can close his sale. Even told me the promotion I'm getting, which includes a buddy pass, ends the same day, and that if I don't sign with him, I'll never be able to get it. He proceeded to do this a few times, then I asked him if he makes commission, just to get an understanding as to why he was being as aggressive as he was. Turns out he does, go figure. So I just left, and he asked for my number for follow up. Next morning, went to a different LA Fitness (signature) location. Liked the staff there, gym was bigger, running the SAME exact promotions, same prices/packages. I enjoyed the interaction with the account rep there, wasn't pushy, wasn't bashing other gyms, just answered all my questions appropriately, and didn't try to do too much. Also seemed much friendlier. And so, I signed a contract for a membership. I get a call in the evening from Victor, asking me why haven't I signed with him, where I've been. Proceeded to look me up in their system and realized that I signed with another location. Gave me crap about asking him if he made commission and why I decided to sign at another location. Being pushy isn't a good thing. Focus on what the customer's needs are before thinking about yourself and whether or not you'll be able to close the sale. I would've signed the contract with Victor if he approached it the right way. There is not benefit of going to one vs the other. If anything, I'm closer to this location than I am to the other. Really wasn't that serious to be calling me after the fact and deliberately searching me up in the system, then giving me lip about why I chose not to sign with him. Borderline harassment. read more

I recently rejoined after ducking out just before COVID became a major problem in 2020. I do appreciate the gym and generally get a good workout. I joined for the classes, but there are some inconsistencies with the quality there. Pros: -Amar's Zumba class on Saturdays. Her routines are high energy, and her song selection is perfect, so you get a good workout. She's excellent, so it's understandable why the class is always packed! -Annette's Tuesday evening Body Works Plus Abs. She is very intense with the repeating intervals with no breaks in between, but you leave feeling accomplished! Cons: -Some of the classes are slow, and you feel as though you did nothing afterwards. I overheard other members with the same sentiment. For example, the Monday/Wednesday evening Zumba is too low energy. I felt like I hadn't done anything. Same with the Friday morning Zumba instructor. Cycle instructor on Monday is not intense enough, and they play the same 5 songs over and over (some of which are pretty lame). -Annette is leaving, so that Tuesday evening class will have major shoes to fill. The only thing I want to change about that class is the music- it's cheesy remixes that are not inspiring at all! - This past Thursday, I waited 20 minutes after start time with 5 other people for the Body Works instructor to show up. She never did. I remember her from when I used to come in pre-COVID. She is a good instructor who is not too intense, but she often showed up late. A 20 min. wait is ridiculous, though. The gym should have better communication with the instructors. "No one called in" is not good enough- call them! -Also, I echo what others have said about Victor. He is pushy as hell. I told him multiple times I wasn't interested in signing anyone up for a guest pass. He continued. The fool should just be glad I'M signing up for a membership! Overall, the gym is fine, I just wish there was a better selection for classes. I just want to get what I pay for. I typically come in at least 3 times a week. read more

**WARNING:** I caution anyone to join this particular location. Equipment is often "scheduled" for service weeks at a time. The hot tub and pool are often closed. If you sign up for personal training sessions, good luck getting an appointment. I have 9 sessions accumulated and have tried for 3 weeks to get an appointment with a new trainer. My former trainer quit this gym because she was so dissatisfied with it. Yet, there is no problem charging my credit card every single month for a new session. Can't stop the drafts or I lose all my sessions. Out $450 now with no chance of a refund. read more

The Zumba instructors at this location are not that good. Prior to Covid the Zumba classes had 35 - 40 people because the instructors were so good & in shape. The only good instructor left only teaches on Saturday mornings. You would think the management would get a clue that the instructor is not good when there are only 4 or 5 people in the class. That's not normal. The instructors should be in good physical condition so that going to a class isn't a waste of time. I've heard this complaint from others that have attended Zumba classes. This gym has definitely gone down hill since joining many years ago. Get better Zumba instructors! read more

The pool had been closed more times than it has been open in the last couple of months. I understand that pumps and heaters break. Sometimes a pool needs to be bombed. But whoever is hiring the pool company needs to think about changing. And now Starbucks is using traffic cones to direct drive through traffic into the health clubs parking lot making some of the parking spots unable to park in. If you can show me that these items are taken care of I will be glad to change my review to 5 stars. read more

The sales men are liars Locker room and saunas are gross Personal training services are a joke Membership will result in fraudulent charges Worst gymn experience I've had read more

My visit here was ok. Club is smaller than my home club, but like the fact that treadmills etc is upstairs. The bathrooms def need to be a focus for this location. It's tough when you have to change and can't truly feel comfortable bc the bathroom is filthy. read more

Wanted to try out the gym and I was told it's $20 for a day pass. I asked if there was any free guest pass he said no! So I left went online sure enough they have a three day guest pass. Why do you hire idiots like this? not sure ,instead he tried selling me a membership without even showing me the gym L0L clueless guess what Pal should've let me work out and I might've joined read more

I really like this gym. There is one on the other side of town that is similar but it doesn't have as much equipment than this one. It is also bigger. Everyone is friendly. I even used their personal trainers before I got deployed. They are all nice and gave me a whole approach to my fitness journey. Plus I like it cause you don't see the social media types. Generally if not going on peak times you can get in and out without any issues. read more

Fantastic Personal Training experience here. Steve is as good as any trainer you'll find in the area. He helped me shave off 30 Lbs and 10% body fat in just 12 weeks after I had ballooned up following an injury that held me out of physical activity for four months. From 24% to 14% with just a little discipline, and his guidance. I would give Steve a 6 star if I could, highly recommend! read more

Decent gym. Always way too hot inside. The temperature outside is cooler than inside. Being in Texas with the heat at 100 daily, this gym has NO chill... literally. read more

This gym probably needs to focus more on the feedback in the reviews and less on being pushy for sales. The music is way too loud. The gym is too hot. Equipment sits weeks on end without getting repaired. The pool is closed more often than open. Please focus efforts on operational enhancements, and your sales will naturally follow suit with higher quality amenities. read more

Gym equipment is old, rusty, and often "scheduled for service". It is unbearably hot inside the gym - year round. There is no air circulation whatsoever. Avoid avoid avoid read more

It is a trap. Hidden charges and will not let you cancel by phone or online. During the CoVID pandemic, they refuse to change policy and want you to mail in a form (via snail mail - really, who has stamps these days!!!) or go in person to cancel. Would not recommend. Gyms pose a very high risk for COVID transmission and forcing people who want to cancel for their own safety to come in is very unacceptable. read more

Out of service machines take forever to get repaird. They make it deliberately hard for you to cancel your membership. Such shady business.

Echoing everything everyone has already said about Victor. I signed up and canceled within a few weeks because of him. I had my girlfriend on a VIP guest pass and he continuously harassed her calling her to come in. He insisted that she had to call in and check-in to see if she could come in for a workout every day (even though the VIP guest pass lets her go in whenever she wants). He is a pushy salesman that makes working out here completely uncomfortable. read more

I always get the best workout here! There are so many sets of dumbbells and I can always get the weights I'm looking for and so many different machines that you can always find a machine to use for any specific workout. The staff is always friendly and helpful. read more

Not only I wasn't told the whole truth when siged up, the freeze policy is ridiculous, and the guy at the front dest was extremely rude. This is my experience. I've been going to this gym for the last few month, when I signed up I said that I'm planning to get pregnant, and what should I do towards the end of the pregnancy and the following month. The guy who signed me up said I can always freeze the membership and come back when I'm ready to. He just "forgot" to mention that it will cost 10$ a month - which is 40% of the membership. Any way I am 8 months pregnant and it's become to hard for me to continue going to the gym, and I figured that I will freeze it until I'm ready to go back. I called the front desk and learned about the 10$ charge per month. Meaning I will need to pay about 50$ in total until I can come back. and for what cause? What is this unreasonable amount for exactly? I went over to the gym and talked to this guy Alex, wanted to see if there is something we can do about the 10$ or cancel the membership. He said nothing can be done about it. So I canceled it and then I learned that I can use the gym up until the end of October (which is 1.5 months from now, why? Cause I just passed the billing date by a few days, and at the beginning they charge you for the first and last month. "End of October? It's pretty much my due date.. What can I do with this? I'm not feeling good, can you at least freeze this for later? I'm not feeling well" Alex said No You are not giving me any options here, just a very expensive one.. Then Alex laughed contemptuously "if you think 10$ is expensive... " Who the hell are you to decide what is expensive and what is not??! I left in anger, never coming back to this gym read more

Not really impressed I feel like Golds is more active and welcoming compared to La fitness . Every time you ask a question it feels like your bothering the front desk people who aren't really that busy most of the time . Also the equipment is decent but not up to par . The atmosphere is alright not very busy or loud . Not motivated when going in have to hype myself up . read more

I've been going to this gym for 2 years now & I've never had an issue i think the workers are great & their very good at keeping the gym clean, overall i think this gym is great ! read more

Everything is big in Texas ... plenty of space and equipment in this gym ... I love the (6) big heavy bags in the nice and clean group training room. Nobody is really using them so I have them to myself. Hot room and tub is always grrr8 after a workout. Loving being in Texas ... God continue to bless America ... ahhhmen. Khru DOC. ;-) read more

LA Fitness - Gyms Near Me - Round Rock, Texas

Great gym and staff - shady corporation and cancelation policy. You prepay two months but don't ever get that money back when you cancel your membership. Instead, they keep it and let you know you still have access for two months. Can you imagine if your electric company acted like this when you moved? If it were not for this, I would have given it 5 stars and rejoined at a later time. read more

Decided to take advantage of the free week pass I received in the mail. David was great in getting me set up with a pass and gave me a quick tour. The place was shiny, new and fragrant with new gym smell. Rather impressive at first glance. Pros: - Great location - Good equipment selection. My faves were the abs and glutes options. - Smoothie bar - Really, really clean facility, bathrooms as well. - Not super busy, even at peak times. - Nice staff Cons - 620 construction makes it difficult to get in and out of parking lot easily without backtracking. At some point this will resolve itself once the turn lanes are completed. - The workout benches in the free weight area are too low to check your form in the mirrors. -Every single piece of cardio equipment has a TV attached to it. While this may be a draw to some, I found it to be a major design flaw. Opting to have the TV off presented its own issue because my people watching view was completely blocked by the screen. My only view was my chest's reflection on the screen. Not being able to look around gave me a bit of motion sickness while running. Would have been so much better to have machines with and without TV options. - Cardio room is on the second floor. Second floors are always warmer, especially in Texas. read more

LA Fitness - The view. - Gyms Near Me - Round Rock, Texas

A very conveniently placed gym. The person who I spoke to, Don, was a great guide for discussing membership. He gave me a great overview of the place and for the quality of the gym, the price is affordable. Out of all the gyms I've been to, this one has suited me most as someone who loves body building. Great for novice to experienced gym goers. read more

This is a great gym. Its clean and the equipment is up to date. The staff is low key but always simewhere nearby. I never go during peak hours so the crowd isnt a problem. The cliente that is there keeps to itself for the most part. Kudos. Can only give four stars because i havent seen the entire gym yet. read more