Honestly, don't get here enough to use my gym membership portion, but I heavily use the kids camp specialty camps, summer camps and regularly scheduled activities. It is well worth it. The instructors are great, very patient and communicative for my kids and they just have such a wide variety. This is probably the nicest Y in the entire metro area. In my opinion, the pool is really great in the outdoor pool is a really wonderful upgrade as well as all of the other amenities that they have and the pricing is very reasonable for the family plan. I also signed up for egym which is really good if I can get there more often and it doesn't get terribly busy in my opinion throughout the day read more

Hot tub doesn't work and child watch puts all the kiddos under 3 in this tiny room. If you have a fussy toddler under 3, forget about using the child watch here. I mainly got a membership so I can enjoy some alone time without the baby, but now I have to drive to hutto because their hot tub works and child watch is much better read more

I was really disappointed by the staff, and ended up cancelling my membership. The facility is nice and the Egym was an attractive value proposition and I signed up for it about a month ago. For myself and my fiance, the price was excellent- ~80$ a month for both of us. Today I had limited time to workout, so I went to the gym intending to use the Egym. A full circuit takes about 24 minutes, and is a decent workout. I wanted to do 8-12 reps at 80% max for a quick workout, but the machine was locked to a specific program, and I could not change the workout from the app before I started the timed loop. I asked for help from the nearby YMCA personal trainer, and specifically asked if I could change my workout settings to the above mentioned settings. He seemed annoyed that I was asking questions at all, and asked if I had done the setup sessions. I told him yes, but my account was still not letting me change my workout session. I then asked again if I could set my own program to do ~10 reps @80%. He seemed annoyed, told me that the programs were not configurable, and left with the machine on the workout selection screen. I switched to a workout program that was closer to what I wanted and did my workout in that first machine. Since the EGYM is a loop, I looked to my right and saw someone just sitting down and logging in. Im not sure how this happened, as it is supposed to be a timed loop- but the new guy had a 2 minute timer on the screen. At this point I was frustrated by the lack of help and the fact that i was going to have to sit there for 2 more minutes after wasting some 10 minutes with the staff member. I got up, cursed under my breath and started walking towards the free machines as I could set them manually and get my workout done. The staff member who had previously been annoyed with me got in my face and threatened to have me ejected for cursing a single time when no children were present. After his previous attitude for me asking him sinple questions about the EGYM machines, this seemed quite out of place. Certainly I should not have cursed out loud- but this guy getting in my face was completely unprofessional as well. I have canceled my membership and will not be coming back. I can not recommend this location as a gym unless you never need a staff member to help you. read more

This gym has all your needs. It's affordable and has live and virtual classes. I mostly take the virtual spin classes which are Les mills. The spin room and group fitness rooms are always clean, and there's classes all day long. Upon entering the gym you'll see very nice gym equipment, multiple rooms with different equipment, and many family friendly activities. I personally love the upper level weight room, cardio theatre room, cycle studio, and sauna. The only downfall would be at peak times it's hard to find parking. I didn't take too many pictures at the gym due to people's privacy. read more

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A great family gym with plenty to do. They have plenty of cardio machines as well as weights. An outdoor and indoor swimming pool. Wet sauna, dry sauna, and whirlpool. It's super clean. I really enjoy coming here to workout. read more

Teenage boys in bathrooms with little girls: Signed our 8yo daughter up for e-sports and cooking classes. She finally told us after a few weeks that there was a large teenage boy bullying her in esports. Walked into cooking classes the first day and was shocked to discover he is also in that class - with several small children - the youngest looked to be 5 or 6. When she got out of her first class she informed us this same teenage boy entered into the single-use bathroom while she was in there washing her hands. (This incident was witnessed and reported by another parent before we even heard about it.) My husband and I both wrote emails and were told this child would not be allowed to continue in group activities, and would no longer be present in the cooking class. We were encouraged by their quick action and dropped our daughter off for her second week. Discovered upon pickup today that the teenage boy was once again in the class. This is a HUGE liability that a teenager can bully little kids, go into the bathroom with little girls, unsupervised, multiple complaints can be submitted, and the facility will LIE about taking action. read more

I did not have a good experience with the staff up front. Very reluctant to help when I went to collect my Bid for Kids Auctions items (now for the 4th time). It was pointed out to me several times that the small print when you bid on items maybe be at another location. I spent almost $800 and was treated like a nuisance. Shrug your shoulders at me one more time. I still don't have my items and wanted them as Christmas presents. The director of the Highland YMCA said he would take them to Round Rock but didn't say when. I did mention they were Christmas presents. Here it is Sunday evening 12/22 and I am still chasing down 3 items. The guy at the front desk that was really helping another person entered into my conversation and said "we said we would call you". There is such a thing as missing voice mails. I was just checking if that's okay with you "Joey". All the people at the front desk treated me like I was from another planet the "I Don't know" "Someone else's job" syndrome. Although I am going to still work out a Chasco YMCA. I will no longer participate in any auctions. read more

Great place for family, lots of options for kids. Super friendly staff. Genuinely nice people everywhere

My daughter and I absolutely love it here. I get to workout while she gets to also have fun and interact with other children. Win Win ! Thank you YMCA read more

Chasco YMCA has helped make central Texas feel like home. They offer so many classes for kids and adults. And their locker rooms feel like you're at a spa. 10/10 read more

felt really welcomed and I checked into childwatch and the guy I met was really kind and helpful when it came to telling me all about it! I didn't catch his name but the ymca is blessed to have him! read more

Just had my 3rd experience of incompetence in running this facility. The hours of programs on their website are not accurate. I brought my kids up, on 8/19 in the rain for Family Fun Friday that we pay extra for! It clearly states 4pm on their website. Only to be told it starts at 5. The 4pm time begins in September. Update your website! It does NOT say.. Starting in September anywhere! read more

CHASCO Family YMCA - FFF2 - Child Care & Day Care Near Me - Round Rock, Texas

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No company is perfect, and every business is going to make occasional mistakes when working with "customers" The CHASCO Family YMCA front desk team and lifeguards represent among the poorest levels of customer service I have experienced. Here's some tips! Be friendly. .. some seem as though they don't want to be there! Acknowledge customers quickly. .. the norm is to ignore the person just walking in the door!!! Make eye contact. ... I've said HELLO and got NOTHING!! Why is it important to greet a customer? A warm, sincere greeting will make a positive first impression and dissipate the customer's apprehension. An effective greeting should also help to identify the customer's needs, which can set the stage for making a positive experience. This small gesture has the potential to increase sales and overall customer satisfaction. read more

If you read the reviews, it's like half the group goes to a completely different YMCA. Every time I come in, I'm greeted. I honestly don't expect it as I usually feel like I'm rushing in. But they always catch me off guard. My youngest did the kids gymnastics in here and she had a great time. Both instructors were pleasant to us. Next up we will have swimming here. I guess I'll give an update on how that goes. I asked a lifeguard a bunch of questions and he was more than helpful in explaining where the lessons occur for the little ones and where my other little one could swim with her grandpa. I love how clean the place is - I wish I actually had time to enjoy this establishment myself. We have also done parents night out here a couple of times. We love that it gives us the opportunity for a date night every so often. read more

This Y has great potential. It is a huge and nice facility with many amenities and childcare. Also, a large collection of classes is available. My biggest complaints have to do with the website. It needs a major overhaul. You often need to sign up for classes in person. After several months of trying, we cancelled our family membership due to frustrating and seemingly dysfunctional operations. Might still send kids there for a class now and then, but I really wish I could be more excited about that. read more

We just joined and we love it ! Can't wait to bring our 3 month old son when he gets a little bit older

Everything here is great. The equipment is well kept and clean, the staff are really friendly, and they offer tons of programs. We love it here. We drop off our kids in the tiny village while we work out and they always have such a good time. This is the best gym in central Texas for busy families! read more

After being a Chasco member for a little over a year, I'll have to update my original rating from 5 stars to 3... The facility is Amazing! The fact that you can workout and have child watch is very helpful. I've previously had YMCA memberships in Maryland & Georgia and I have to say some of the staff here should be up for review.. With this being a "Family Friendly," Program I hold the staff up to very high standard. I don't know if this comes with my many years of being a store manager, nonetheless the Customer Service needs to be MUCH better. I can say the inappropriate encounters I've endured were not from the Chasco YMCA staff but the ones that fill in or visit from the Hutto location. I feel that If you're not a "People Person" this job does not suit you, especially working the front counter. Everyday I expect to see warm welcoming smiles and interacting with the members appropriately, relax a little this is not the Chasco YMCA Department of Corrections... read more

Initially I was not going to leave a review because I trusted the Leadership was going to handle this triggering traumatizing situation. This is the email I left along with a recorded memo stating evidence of their front desk employee Angela at the CHILDRENS preschool learning center speaking to me extremely rudely & pushing me in the hallway with my child in hand nearly knocking me over. I was told an investigation would be launched although I have a very clear recording of Angela apologizing for pushing me etc because I confronted her after I had got my child situated in class. Angelas rudeness & aggression towards me This seems racially motivated & lack of action & accountability from administrators seems that way as well. I showed up to drop my child off only to see she is still gainfully employed after this egregious incident. Here is my email to Leadership : I am writing this email in complaint of what occurred when I came into the office to drop my son off on Thursday. I walked into the lobby area, and I was immediately subjected to Angela speaking to me very abrasively, rudely, and abruptly asking did I email and I wasn't certain she was speaking to me at first because it was such a random question. I had no clue what she was referencing to. I turned, and I looked back to see if she was speaking to me and I asked if she talking to me she says yes did you email did you call? I went on to say what are you talking about. Then she went to continue responding very abrasively and rudely asking me did you email or call because you're coming in past time for drop off...drop off time is 9:30. I was very taken back by this, and did not quite know how to respond being that I speak to her every day with respect, and I say hello and that's not what I was met with. this is supposed to be a Christian-based organization and the fact that I see a lot of the staff every day I speak to all of them and it's almost like an extended family. They were so much better way she could have a dressed me, and especially being a parent that she is familiar with. Being that she was being completely disrespectful to me as a parent I dismissed her comments asking her was Melissa around and I continued towards Melissa's office to see if she was available. At that point there was no point of me communicating with someone who does not show proper communication towards others. She yelled out, ma'am, ma'am, ma'am you can't go there you can't go to there. I continue to walk to Melissa's office. I saw she was not there so I continue down the hallway and she says you can't leave your son here and where are you going? I ignored her and continue down the hallway as I continue down the hallway. She steps in front of me bumped into me right in front of my son's classroom and pushed her way in front of me and I explain to her. Why are you being so rude and aggressive, you almost knocked me over and during this time I had my son in my hands. I walked into the classroom, taken back and shot by what she had just done, and I said goodbye to my son wished him a blessed day, and I continued out toward the front doors. At this time I was unaware Melissa's office had changed to the very back of the facility due to the renovations that are occurring. This is information that I found out the following day when I was able to speak with Melissa regarding what had happened. And from my understanding the way it was explained as though I was the aggressor although I was completely violated, harassed and also assaulted by your worker Angela. I also discussed with Melissa this is not the first time that she's been rude but I was completely shocked about her basically assaulting me in the hallway, pushing me to get to Melissa's office, because she assumed that's where I was headed and wanted to get there prior to me. At this time when she did push me, there was no one else in the hallway. I was holding my son, and she could've walked around me, so it was a very purposeful, and calculated thing that she was doing. Once I continued toward the front doors, after dropping my son, his classroom, I saw she had returned at the front desk prior to this. I was no longer engaging her because of her disrespectful initial interaction, but the fact that she pushed me and nearly knocked me over with my son in my hands, I felt I need to stop and let her know that was not OK and call her out on it. read more

Joined the Y a couple weeks ago given Golds isn't reopening their pool or childcare. So happy we did! Great amount of workout equipment, though somewhat crowded, it's nice it's not just one big room where you see everyone. The functional room is a good place to stretch and do some of my circuits. Child watch seems somewhat disorganized but the staff and director Jessica are friendly and helpful and my 2 boys are happy and playing when we pick them up after the workout. The facilities are very up to date and I love the coffee bar next to the locker rooms. read more

My child just got out of the holiday drop off and I'm so disappointed. Since my daughter is 8 she can't be in the town so they stick the older kids in a tiny room for 4 hours with some screens. The workers didn't take them to the gym once and they had zero activities for them. She said 2 of the kid supervisors were mean to the kids and were on their phones. We definitely won't be bringing our kids back here again since they only seem to be doing the bare minimum for these kids. read more

A new regular! I love this location. Most the staff are so welcoming and helpful. Amenities galore. Child watch is included with your membership to allow you a little free time to workout, enjoy the hot tub or sauna. They really took the time to perfect this facility in and out, and making improvements daily. Jobana is an angel! Thank you for all you do! read more

Front staff at this location are always unfriendly when approached or looking down at their phones rather than doing their jobs, the people that workout here are frequently rude, twice this week people have moved my stuff off of machines that I was super setting on (during non-busy times), people rarely clean the machines down after working out on them, one guy is always still on his phone very loudly making real estate deals even after I told the front desk how annoying he is. read more

Friendly staff, Great working workout equipment and very affordable . The facility is always clean! My only complaint is that the daycare was low staff and filled up super quick the night before, so the weren't able to accommodate two hours for childcare. Which is understandable due to the low staff. Overall great family gym read more

Best YMCA I've ever been to; clean, new equipment and awesome amenities. The bathroom & showers are the best I've ever seen in a gym.

My granddaughters, aged 10 and 7, had a great time at the summer camp provided by CHASCO. They were able to make friends easly and enjoyed all the activities. They only wished that they had more swim time. read more

Absolutely loved the indoor swimming pool, jacuzzi and the kids enjoyed themselves for hours. My 6 year old enjoyed the splash pad and my older boys enjoyed the indoor water slide and jumping pads in the pool for hours! Definitely coming back here again! read more

Only been a member for 30 days. Already thinking about canceling. Disappointed in the lifeguard situation. Came at 5am. Lifeguard was late so we could not swim. She came and did not apologize for being late. Acted annoyed that she had to be there. Then today, we get there and again they don't follow their own schedule. No water play for kids and several lanes closed in the lap pool for a class that never showed up For the money they charge.... They should be a little more on the ball. Would not recommend at all read more

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When I approached the front desk I stood there for a whole minute before being acknowledged. The day care was loud and chaotic, the only pool they have is indoor, and completely drained; revealing an extreme amount of corrosion. Definitely won't be spending 73$ a month for my family to come to this run down facility. read more

CHASCO Family YMCA - Child Care & Day Care Near Me - Round Rock, Texas

My family and myself love going to this YMCA. The main lady at the child watch takes extremely well of my children and even gave me a heads up about their hours changing. My kids have been involved in swimming lessons there and absolutely have a blast and have learned so much. My husband and I love using all the different exercise equipment. My favorite places are the pool and movie theater room. read more

I have been to many gyms. 24 Hour, Gold's, and LA Fitness but I can tell you that the classes at the Y are unmatched!! Every class is challenging with experienced teachers, focusing on different muscle groups and goals! Absolutely love the local YMCA!!!! The Y offers swimming, free weights, basketball, cardio machines, classes, etc. The Round Rock facility has remodeled their location and its beautiful!! read more

I really wish I had done more research before signing my children up for summer camp. A few of these reviews are horrifying and I am afraid mine is not any better. My six year old came home one day to say the boys were being mean to her, not leaving her alone. She would not go into details at first. I discussed the issue with the drop off counselor but it appears my concerns were ignored. For the next week, she would resist and not want to go to camp. One day at pick up, I was given a notice that she had bitten a boy. It seems there was a boy touching her and after weeks of this happening, the counselors doing nothing, us ignorant (so mad at myself for this), she took action and defended herself. We really should have asked more questions as it turns out a group of boys would herd my daughter to this one boy where he would pester her, often by touching her bottom. The next morning my wife and I went to the office on Mays St and asked to speak with someone in charge. We waited a few minutes and a young man named Zach came to speak to us. Zach escorted us to his office where we explained the situation to him. He listened politely and made many appropriate noises but I was not happy with his general lack of sincerity. I particularly got upset when he suggested that she might be at fault for not keeping her distance. We quickly squashed that asinine argument. Zach said he would look into it and let us know what he finds. It seems my daughter was not the first to be abused by this boy. In the meantime, counselors will be advised to keep a closer eye. Three days later, my daughter was suspended for two days because she "slammed a boys head into a climbing wall." Once again, we were alarmed and asked for details. The pickup counselor was useless and slightly rude but as he was the only one checking kids out, I cut him some slack. Another sign this place is poorly run and managed. Later, we learned it was the same boy and she had pushed him which caused him to fall into a climbing wall. We have raised our children to be independent but seek help when they can. My daughter talked to the counselors and she talked to us but when that did not help, she took matters into her own hands and defended herself. I am sick to my stomach that I allowed this to get so far but I am proud of her actions. It has been three weeks and we have not heard back from Zach or anyone at the YMCA CHASCO (CHAOS would be a better name) on the first issue or this follow up issue. We immediately pulled our kids out of the summer camp program. Basically, our child was harassed and wrangled by a group of boys to lead her to another boy that molested her without any intervention from counselors or management. I am shocked this program is still going. If you have a daughter, do NOT bring them to this summer camp. They will be preyed upon by the boys. If you have a son, do NOT bring them to this summer camp. They will learn terrible behaviors. We are researching follow up actions. Letter to the directors, this review, report to the Better Business Bureau and maybe a news station would like to do an investigative report. I am completely serious when I say find any other summer camp program. Short of leaving your kids with wolves, you will do better somewhere else. read more

First the positive, they are doing major construction to update the facility. Also, the Childwatch staff and a few of the front desk staff are amazing. Now for the negative, we have had issues with trying to utilize the sports. We had terrible communication with baseball and then our swim lessons were cancelled with less than 18 hours of notice. There were only 3 kids for the class not 5, now I have to explain to a 4 year old who has been thrilled to start tomorrow that his class has been cancelled. With 3 kids for the class over 4 weeks ask if we would be willing to pay a little more or shorten the duration. I find it unacceptable and a terrible business practice to cancel on their paying customers with such short notice. As far as the new renovation, it is beautiful but seems there are things they didn't think about or didn't want to spend the money on. There are 7 medium sized mirrors spread out on two walls in the yoga studio versus the old studio that was mirrors floor to ceiling. We have also lost 3 or 4 amazing instructors and not one has been replaced. The ones still here are great (with the exception of one) we love Nadya, Brenda, Tanja, Amber, Stacie, Kim Sharonda and the masters swim coaches like Angie but would be great if we could get some new talent as well. read more

*This review is for the Licensed Child Care Facility - Kinder Camp and Camp Apollo at Union Hill* I have to say that I absolutely love sending my children here. My youngest is in Kinder Camp at the main location and he loves it! He looks forward to going to school everyday and his teachers - Mr. Anthony and Ms. Gabriella are phenomenal. I've worked in child care and my children have gone to many different schools but this is our favorite so far. The staff here genuinely care about the children in their care and make it a point to tell me a highlight of their day. They are just so amazing and my son loves attending Kinder Camp! As for Camp Apollo, I love the staff there. They're all incredibly friendly, helpful and they genuinely care about my daughter. They take the time to listen to my concerns and reassure me. My daughter is genuinely excited to go each morning and is learning about the camp things and having the same experiences that I had as a child going to summer camp. I always feel that she is in safe and caring hands whenever I drop her off. Thank you all for genuinely loving and caring for my children and making them excited to return to school each day. read more

This review is for the AFTERSCHOOL PROGRAM: My daughters go to the "Y After School" program at their elementary school. I can't say enough good things about Jay (one of the counselors). He's been there since my oldest started with the program and even though I rarely pick up my kids (their dad or stepdad picks them up 99% of the time), Jay always remembers me and which kids are mine. There's been other counselors in and out of the program which I haven't been incredibly happy with (Patrick comes to mind - he supposedly wouldn't allow my 5 year old to use the bathroom and she then wet herself, but that may or may not be true), but I appreciate that my kids are bummed that they have to leave! To me, that says they're having a good time. Snacks are available, there's always a movie or two running, anytime it's reasonably warm outside, the kids are outside playing, mine are forever bringing crafts home, etc. The price is also reasonable, especially considering on teacher in-service days that the schools are closed, we have the ability to take the kids to the Y program all day while we can still go to work and not find another sitter. Very helpful! read more

It's 10AM and there is not a storm within 100 miles of Round Rock. Yet, you made the decision to cancel the entire days games with the slight possibility of weather affecting the games. A much more egregious stance than any other prior cancellation in the past 8 seasons that my son has played at the Y. I don't care about the 50% discount for next season because THIS was the last straw. My son is moving on to greener pastures. You have made judgement calls WHEN rain was occurring in the past. Now you make this judgement call?? You should at least waited until the first game was set up play. You think the parents would be pissed off going to the field and then having the game cancelled? Absolutely NOT! If the weather caused the cancellation, we would be perfectly fine with it. Sort of like last weekend when we were ALL standing out in the rain and the game was called. NOT 3 hours before hand on a chance of rain. As a trained Air Force meteorologist, I could tell you that nothing was going to hit until at least noon so I don't want to hear anything about it. Yet, someone decided it would be a good idea to cancel the whole day on some possibility that there may be rain. And not just any day - the FINAL two games of the season. Are you for real? Thanks for ruining the entire season of football for our kids. We have played with our coach for EIGHT seasons. And this was our year for a possible championship. Now I'm going to go enjoy my weekend with my family. Nice work YMCA. read more

My daughter recently started the "All about me" program. She went Tuesday and Friday. She had a blast the first day. She is a social butterfly and loves other children. But a problem arose, I sent her to daycare with 4 diapers in her bag and she came home with 4 diapers. This means they did not change her pull up once the whole 4 hours she was there. We tried again on Friday (My husband dropped her off) and she came home with the same amount of diapers as she was dropped off with. So Friday, they didn't change her diaper for 4 whole hours again. I decided I was going to say something the next time we go. This morning at 9 a.m., we go inside and she goes back to the classroom, I speak to the director. I told her that my child did not get a diaper change either days. I asked what the protocol was and she said that they check every 30 minutes. So what she just told me was that they checked her diaper 8 times each day and did not change it. I've worked in childcare and even had my own babysitter services at my home when I first moved to ATX. The protocols at the facility that I worked at and at my home was that children get changed at least every 2 hours for urine and immediately for a bowel movement. It doesn't matter if the diaper is half full, no child should sit in hours worth of old urine. That's straight up negligence and child abuse. I went to speak to the manager in the front, she told me that she knew the childcare director would take care of it. Not one person apologized. Not one person told me they understood where I was coming from. Not one person acknowledged the issue at hand. They stuck by each other's side and tried to make it seem like I was making a big deal out of nothing. Honestly, they have me thinking about calling Texas Health and Human Services Commission. Customer service doesn't exist here and if you're not a friend or somebody who has gone here for a while then they won't even smile at you. And to put the cherry on top, as of May 1st they no longer require employees to wear masks. I asked the manager "Why wasn't the members notified?". She stated that "It was an internal issue". Although I highly disagree with their decision, that's their choice. But, I do have the choice to not give them $100+ a month for our membership. I pulled my daughter out of the classroom and left. read more

They treat special needs children like crap and they are horrible to them. My son was in the after school program & he was coming home with marks, bruises & told me about kids fighting him but they never reported these incidents to me. Do not send send your child to these people!!! read more

This is a review for the after school program at Gattis Elementary. My child began school this year and I felt the YMCA would be a great organization that would be regulated since the program was held at the school. There were several occasions I picked up my child and witnessed the way the staff communicated with the kids. The staff yells at the children, they are sarcastic, and intimidating. My child was too nervous to tell me anything negative about the YMCA other than requesting to go somewhere else. I confirmed with some of school staff who stay at the school after hours and have witnessed this behavior and strongly recommended I find another place for my child. I have pulled my child out of this program. It breaks my heart that children are being treated negatively and we are paying this institution to do it. It isn't difficult to have hire staff members who can properly communicate and interact with children in a professional manner. I am very disappointed. Most of all, I am saddened that most of the parents have no idea that this is what is happening there. read more

I'm so annoyed by how many people say the YMCA is expensive. For our family of 3, it is $70. 6 days a week for 3 hours a day, they will watch my daughter for free while I work out. That's a total of 72 hours of child care per average month so that I can work out, hit the hot tub, or sit and read a book in the lobby. Two Saturdays a month they have a kid's night out which is 5 hours each night. It costs $15 and they give my kid a pizza dinner (her favorite food). One Friday a month, they watch my kid for free for 4 hours while I run errands or shop off premises. That is a total of 14 hours of child care and it costs me just $30 extra dollars per month. So, for a grand total of $100 per month, I get 72 hours of child care while I work out AND 14 hours of child care where I can leave the building. That's $1.16 an hour for child care, people. AND, on top of that, I get full use of the gym equipment, water while I work out, fitness classes, swimming pools and a hot tub. Yeah, some of the staff are a little rude or seem annoyed by you asking simple questions, but that is the same as every other business staffed by high-schoolers and 20 somethings. I won't let that get in the way of this great deal. read more