Disappointing experience with this broker- I asked them for a quote- they said they would follow up…read moreand I never heard back.

Sharon is always there anytime I have insurance needs, questions, or wants. She is professional…read moreand works really hard to get me the coverage I want but is also honest when the quote is "as good as it will get." I highly recommend her.

I called to get a quote on auto insurance. I spoke to Cameron. He said he'd get me to an agent but…read morethen proceeded to tell me that they are looking to sign up customers for Home, Life, Flood and others and asked me if I was interested. I said I was only interested in Auto insurance. He said "then we're probably not a good fit for you" and that was it, silence, no explanation. I was completely shocked and speechless for a few secs. I then proceeded to end the call. A true "never again" example if I ever saw one. Horrible business model and a very unfriendly approach to potential new customers.

We were referred here by an old colleague. When we were a new client, Thomas Ward Agency INC got us…read morea really good rate on our condo master policy. For a few years since, our insurance rates rose aggressively. I've asked for new quotes but I get a lot of "others are coming back higher" or "we're still waiting on another quote" and this year I got ignored completely while my phone calls never got returned. However my cancellation email was responded to in a timely manner. I went to another broker: over 40% off this year's renewal rate (felt so cheap we even added 10% coverage but we were under covered before). The only explanation I can come up with is they aren't into brokering condo insurance (anymore?) and they didn't care whether I stayed with them or paid an obscene rate.

Amazing customer service! Prompt, professional, and most importantly, they saved me a significant…read moreamount of money by switching from Geico. Thank you, Elvia! You and your team exemplify the personal touch that is becoming rare in the age of digital transformation.

I called the office to inquire about my deductible and was quoted the wrong amount by two different…read moreagents at this office. I'm very disappointed as the office did nothing to attempt to make the situation better after I let them know what occurred. I would say be careful calling and asking the reps here to explain your policy because if they quote you incorrectly, it will fall on you.

What an honest agency I will recommend this agency due to its coaching on how to truly protect your…read moreassets for their True Value. The customer service it's at a premium level, I had State Farm for many years and after a claim I realized I was paying a cheap price annually therefore it only covered me 1/2 of the real damages it was by Mr Perez coaching that helped me understand that I needed more protection for my home since it was the real value. I'm so happy I switch to this insurance agency By paying a little more I'm more protected vs pay low and hardly any protection. Best way to get IN it's by calling for appointment, these office it's super busy. Everyone shall RE-CHECK their policy to compare with this agency has to offer

I just called this office for the first time and Jasmine (if that is her name) had a "dislike my…read morejob tone". We wanted to give Farmers Insurance a try for our 2 rental buildings in pilsen. Her questioner is fine but seems she gets upset if you ask a question. One Example: her question was when was it renovated?!! I was confused and I asked, well it is a 5 unit bulging (which she knew), do you want the building or each apartment. Her answer was "I guess". Then she was more annoyed that I asked why is she asking for each material used to update each apartment? It is a honest question we should ask ourselves. She was annoyed. I asked why and she said "do you want to continue this quote in a rude tone. I replied "not like that on how your tone is". She hung up on me. I called back to her her name and ask for her manager, she apparently does not have a manager. DO NOT GIVE YOUR MONEY TO PROTECT YOUR INVESTMENTS TO THIS OFFICE of JOSE PEREZ!! If this is how we get treated to get a quote, imagine after they insure you. Horrible.

I can't say enough good things about Jessica! Not only is she knowledgeable, she also listens and…read moregive her clients the best suggestions. We had a claim and the Adjustor checked out the damage and then never gotten back to us. I gave Jessica a call and she was able to get everything done in a matter of hours! Talk about customer service and making sure my problems are resolved! Keep up the great work Jessica!

I recently moved to Bridgeport and needed to find a new insurance provider for my car and…read moreresidence. I contacted Jessica and she immediately answered all my questions and provided me with the best solutions. She is friendly and easy to get a hold of. I highly recommend using her and this agency! Sean

Violeta was a GREAT agent during my time of finding a new home and moving to State Farm for car…read moreinsurance! She was speedy when it came to obtaining information and working with my real estate agent. Can say nothing else but she is an amazing State Farm representative and look forward to working with her!!

Pretty lackluster customer service, I'm pretty dissatisfied that I lost my discounts after…read moretransferring to this location which makes me mad since I want to support Latinx owned businesses. There was confusion on some paperwork that I did not receive a follow up call or email on and now I'm stuck paying a higher premium. Try somewhere else.

They were very professional and thorough I explaining everything. Will definitely recommend.read more

From the owner: To help our customers plan for their dreams and recover from the unexpected by providing the…read moreperfect products according to individual needs. By building deep and lasting customer relationships, my office will grow into a staple of the community that offers personalized suggestions to anyone with insurance and financial needs. License #: IL-3003440834, IN-4120350

Too bad I cannot give a ZERO. This company preys on the…read moreelderly, particularly those with dementia, who do not even understand what they are presented over the phone and who unknowingly sign up for auto repair coverage. I just attempted to cancel a $99 per month policy for my 78 year old neighbor with dementia, who I have been supporting over the past two years. The MEPCO rep refused to acknowledge my attempt and proceeded to re-sell the coverage and told my neighbor to tell me to shut up and stay out of it. Unbelievable. STEER AWAY FROM THIS BAND OF THIEVES!

Scam - stay away!!! They prey on the elderly, selling bogus…read moreauto repair insurance over the phone. Disgusting and immoral.

I have been with Ms Torres-Underhill's State Farm Office for 18 years now. The service has always…read morebeen top notch. Sylvia and her team are attentive and quick to handle issues that arise as well as questions that I have had. State Farm seems to be very thorough in their investigations and have been very fair with claims/settlements. Everyone I've ever dealt with at State Farm, is very nice which I especially appreciate.

I regret not leaving State Farm earlier. This agents office is useless, so don't even think about…read moreasking for insurance quotes....way to high!!! If you have auto claims forget about filing a claim because they are useless and don't guide you or provide any assistance. You make your payments on a monthly basis for what....so they sit on their !@#$. What's the purpose of an insurance agent if they don't help. Trust me look elsewhere.

If you are a person in the phase of pre-retirement or already retired. This agency has a Certified…read moreSenior Advisor who really can be a great resource about Medicare plans, Life insurance for seniors and helping with the retirement planning process! It's really a great resource during this time of so much uncertainty!

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. We are family run agency with an abundance of experience. We pride ourselves in positively impacting families and the community we serve!