My car was keyed again, by neighbors in the parking lot. That is 9 times being keyed living here…read more This is not a safe place. The HOA will not do anything. No security cameras and won't move my parking spot. It is over $10k in damages and police are now involved. Not a pleasant living experience.

The management is selling some of the units and leasing some (last time I heard, monthly lease rate…read moreis about $1350). So more than half of the village units are owned by individual owners. The management is friendly. On the first day when I moved in, repair requests like a hole in the wall and a broken blinder were fixed immediately (the place was not really ready to move in). Landscaping is well taken care by the village's HOA management. The units were built in early '70s. So you can hear your upstairs neighbors walking, talking, and taking showers; and the other way around too. Once a downstairs neighbor said, she can hear her upstairs neighbor peeing. And if you live upstairs and when your downstairs neighbor cooks, smell comes through the vent hole and the wall; no doubt, you will know what they're cooking for meal. After hours, your entertainment unit volume needs to turn down a lot lower so that you don't disturb your neighbors. Or you might want to try a pair of personal headphones. During summer, most of the student neighbors and their friends use pools past closing hour, 10 PM. Security can get there no faster than 30 minutes.

We are longtime residences here and completely enjoy this well-maintained quiet safe community. It…read moreis very dog friendly as well and the management does a good job of keeping the property clean and maintaining landscaping which is beautiful.

I loved living here. The office management and maintenance staff were attentive and helpful. Thank…read moreyou to Lawrence for especially making me feel at home. I won't forget you and apartment 5.

Amazing place to live and enjoy. Awesome pool with cabanas. Lots of recreational areas for parties…read moreand events, well equipped gym, greenery manicured. This is an upscale apartment complex and you can tell from the moment that you go up those stairs and also just when you enter to the lobby you feel you are like at a 5 star hotel. Just walking distance from restaurants and stores and few minutes by car to the beach makes One Paseo...that paseo (promenade) you don't want to leave!

I was a resident for over a year. When i moved out they tried to charge me for painting and…read morecleaning, also carpet that was not cleaned when i moved in. They kept my security deposit and tried to charge me an additional fee over $900. i was the only one living there and my apartment was spotless. i had the soiled carpet documented when i moved in and they still tried to charge me. Be VERY careful if you rent here, for the price they charge there are many other better choices.

Zero Compassion, Zero Accountability -- Avoid This Place…read more I've never dealt with a property management company as insensitive and careless as La Jolla Palms (Irvine Company). After their inspection found mold in my HVAC and a leaking sink, they told me I needed to relocate -- even though I had literally just had surgery and physically could not move right away. Instead of helping, they dragged their feet for weeks, gave me the runaround between EHS and leasing, and then offered me a so-called "comparable" unit that was directly facing a loud main road -- completely unreasonable for someone recovering and needing rest. Meanwhile, their website showed different "available units" every day, proving they had options but just didn't care to offer them. What hurt the most was how obvious it became that they don't care whether they actually have a suitable unit for you at all. Their attitude was basically: "Take whatever we give you or too bad." No empathy, no flexibility, no real support -- even when my health and post-surgery recovery were clearly involved. The leasing office manager even said to me: "If you delay another month, we can't ensure we will still provide the compensatory moving expense." How ridiculous is that? According to California Health & Safety Code §17920.3 and Civil Code §1941.1, when a landlord requires a tenant to temporarily relocate due to habitability issues (such as mold, HVAC contamination, or plumbing leaks), the landlord is legally responsible for providing relocation assistance. And under Civil Code §1942.5, it is illegal for a landlord to threaten to withhold services or benefits -- including relocation compensation -- simply because a tenant asserts their rights or requests a reasonable accommodation. A medical-necessary delay is not a refusal to relocate. It is protected under the Fair Housing Act (FHA) and California's Fair Employment and Housing Act (FEHA). The law explicitly states that a landlord cannot penalize, intimidate, or retaliate against a tenant for requesting extra time due to health or disability-related reasons. So for them to suggest that I might "lose" relocation assistance simply because I needed a doctor-recommended extension? That's not only heartless -- it borders on illegal. It made me realize they never cared whether a livable or quiet unit was available for me. They just wanted to check a box, push me out, and avoid responsibility. That's not how a responsible property management company treats human beings -- let alone tenants dealing with medical recovery and unsafe housing conditions. This whole experience has been exhausting, stressful, and completely avoidable. If you're looking for a place where management actually cares about residents, look elsewhere. Irvine Company talks about customer service, but when you really need help, they're nowhere to be found. Also, I'm not moving out easily following "their" assignment. I have legal right, I have been cooperative all the time, plus I have medical conditions. They are treating us like this just because there are so many residents are DONE with them, don't want to spend more time arguing. But I'm gonna fight all the way, defend my legal right following CA tenet and renting policy. I don't think they have a single fair point to win anything.

We lived at La Jolla Palms for 7 months. The apartment was nice and Joe from maintenance was…read moreexcellent--but the office staff is negligent, evasive, and unprofessional. There was mold right after move-in, and both the dishwasher and dryer were broken--clearly never tested before we arrived. The elevator in Building 5 was down for nearly our entire stay, and management gave nothing but vague excuses for 7 months. At move-out, they tried to charge us for repainting stained walls that we had clearly documented with photos at move-in. We had to insist multiple times to get them to remove the false charge. Even though our apartment was re-rented quickly, they refused to confirm it, or even answer an email when I asked about it, we had to keep checking the final bill until they finally send the final statement. Avoid renting here unless you're ready to fight management for basic accountability Update, read the business answer to other reviews, it's jus a copy paste standard "couldn't care less" answer... their mediocrity doesn't have limits

This place has truly gone downhill. When I moved in three years ago, the staff was friendly and…read morewelcoming. Although the apartments were old, the rent prices were good. Now they don't even treat you with respect. The thing with old houses is that they are prone to having problems, no matter how much you try to refurbish them. In my three years here, I faced a pest infestation in which little bugs crawled into the apartment through cracks in the sliding doors. Weeks when my windows were sealed and taped shut because the landlord wanted to repaint the entire neighborhood. And when a hole was literally drilled into the wall of my apartment by mistake because the staff wanted to reinstall new stairs on the exterior of the walls. I tolerated all of it. On Monday, 3/9/2026, at 2pm, a notice to enter my apartment was posted at my door and sent to my email. Apparently, they spotted leaks in the pipes and would need to enter my apartment to fix the issue. According to the California statute, they are required to give a 24-hour notice in advance for maintenance work and to enter your dwelling. The work is to start at 8:30 AM the next day. Not even a full 24 hours later. And wouldn't you know it, I was woken up early in the morning by the manager banging loudly on my door, trying to come into my apartment, despite having posted a notice on my door stating this was an unacceptable practice. The landlord was argumentative and unapologetic about the whole ordeal. When I said, "If you're not going to treat your tenants with respect and like people with lives and a schedule, I'm not going to stay living here anymore," she responded with, " So what? I don't care!" Following the emergency repair work, a hole of approximately one square foot was left exposed on the exterior of the building for an extended period, from approximately March 10, 2026, until April 9, 2026. The issue was not addressed until after I complained to property staff on April 8, 2026, regarding the lack of attention to the exposed opening, which appeared to directly expose portions of the apartment's floorboard or structural area. The delayed response raised serious concerns about the property's attentiveness to maintenance conditions that could affect the safety, security, and habitability of the unit. I was also caught off guard and angered by the manner in which management addressed the source of the plumbing issue. When I raised the possibility of compensation after the March 9 incident, Ms. Carrillo implied that damage to the bathtub, which may have contributed to the leak, was caused by me. I found this implication inappropriate and unprofessional. I have prior documentation from my move-in records showing that damage to the tub existed at the time I took possession of the unit. As a result, the suggestion that I caused the damage was not only unsupported, but also deeply frustrating given the documented condition of the apartment at move-in. Taken together, these incidents reflect a broader pattern of poor communication, inadequate notice, lack of transparency, and insufficient attentiveness to residents' rights and living conditions. My peace and quiet enjoyment of the premises were disrupted with little regard for my personal schedule, responsibilities, or right to privacy in my dwelling. The people who own and work on this property don't respect their tenants anymore and only care about taking your rent money. They see the people of this neighborhood as obstacles that need to be moved out of the way asap so they can finish their jobs crudely and efficiently. Now home doesn't even feel like home, somewhere you feel safe and secure. I will not be renewing my lease.

Poor service from inattentive leasing office personnel. Illogical reasoning for extra fees and…read moreextra bureaucratic procedures. When demand is high, some businesses like this one take advantage of consumers.

Can't speak to living here, but cannot even get a hold of the property manager. This listing has…read morebeen available on Zillow and I've tried to reach out via Zillow messaging as well as by phone multiple times where the contact by the name of Paris McMahon's phone number is listed. I've never been able to reach anyone so either this listing is not available (in which case, it should be removed/they should let people know) or they just don't have good service and don't return calls or messages.

Paris is the worst leasing manager. she is so unprofessional & will make you want to move. She…read moretexts you at all hours of the day and threatens to tow your car when you ask her a simple question. She has the worst attitude, don't move in

Super rude manager. I do not recommend this place at all…read more Today I came in to help my friend get a new parking permit because her car was in an accident. She doesn't speak English well, so she had me come with her on the phone to translate. Instead of speaking to the actual tenant -- my friend, who lives here -- the manager refused to communicate properly and was extremely disrespectful. The attitude was completely unprofessional, dismissive, and made the whole experience unnecessarily stressful. Tenants deserve better treatment than this.

I have been a tenant here for over 8 years. Very reasonable rent, safe area and a responsive…read moreproperty manager (Jane). I would recommend this complex to anyone looking for a comfortable and safe living space. Thanks, Jane!

The Bad: 1) Rent…read morePrice I moved here in 2024 for a 2 bed, 2 bath (Plan C) for $3,030 with a 13 month lease. Upon renewal in 2025 they upped my rent to $3,200. Upon exit, my unit now is now available for $3,500+ San Diego Rent is already very expensive- and a $500 increase in 1.5 years is insane. So- just be aware that this complex may not be your long-term solution. 2) ANTS I have no idea WHY but we always got SOO many ants. I am a very clean person and I'd place traps and spray. But they were relentless. They weren't even kitchen ants going after food either, I'm talking like coming out of outlets in of my living room to crawl all the way to the master bedroom to crawl beneath the carpet 3) Carpet The carpet in my unit was awful, They also expect upon move out to do a Carpet Cleaning Service (like rent a Rug doctor or hire professionals). This carpet straight up needed to be REPLACED before I even moved in, it was so worn down and a sorry excuse for carpet. 4) You're not getting that Security Deposit Back I think we paid $700 for the deposit and got back $300. They charged me for what I would assume would be normal wear-and tear. But no, we were charged for re-painting the apartment (including the ceilings-?) despite them explicitly stating we are not allowed to paint the apartment. There were literally so many layers of paint on the walls as is, that every time you would bump into the wall it would leave a mark. We went through and washed down all the walls and wiped off more paint than expected.. The Good: 1) Bedrooms are spacious and great if you had to have roommates since each bedroom gets their own "master" bathroom. I could easily see 4 students or 2 couples splitting the house to make it more financially manageable. 2) The area is tough to beat for being so close to amenities. 3) Maintenance folks were chill and responsive. They didn't rat on us for having animals either 4) I always felt safe here. Except for the one time a homeless person was sleeping on my doorstep.

Simply put, this place is externally infested with rodents. Have been emailing management for a…read moremonth. Their response is the same- they will increase bait stations to help lower the amount of rats. However, several weeks later, the number of rats have not decreased. They mostly come out at dusk or early mornings, & it is particularly distressful when you have pets who then freak out when four or more rats are scurrying across the sidewalk. My neighbors have also told me it's a situation for them when the rats come out during their walks with the dogs. They will literally "jump" from one side of the walkway to the other into the bushes. Most recently, the rats started to appear in the daytime. On my way to work I was able to snap a picture & send it to management to ask them to please dispose of a rat on the sidewalk that appeared to be dying. Management has not responded to my requests on how they can measure efficacy of the bait stations and/or number of bait stations in the area to improve the situation. Until one sends photos, the emails get ignored or there is a delay in response. I am taking the time to write this review to motivate management to take action & for interested tenants to be aware & mindful of the current rodent infestation. I have never been in a complex where I had to watch where my feet were going in case I get an influx of rats when I go onto the walkway. Rats carry disease, including leptospirosis. (Pre-Covid 19 there was an influx of rats in the Hillcrest area, so it's a thing). This is not only an issue of sanitation, but a public health concern. The reason I still gave this place at least 3 stars is that when I first moved in, there were many problems w/ my apartment, but both management & maintenance worked with me. I am grateful to maintenance who has had to come out for the emergencies. I liked some of the staff I met in person - as they really tried to help with my transition to this place. Within two weeks of moving in, my toilet broke, the dryer broke, two bathroom sink leaks occurred, and there were an influx of spiders. I had to use the toilet in another unit across the way- even in the middle of the night. The timing really sucked- as it was New Year's Eve, and I had guests over. So we all had to take our "walk of shame" to another toilet. I had to use the dryer in another apartment, while carrying my clothes in the rain - since mine was broken. Again, a lot to deal with when just moving in. Management apologized and said that the apartment had been abandoned for at least two months. While it had previously been cleaned, it was apparently dirty as I got on my hands and knees and scrubbed the floor four times. When they saw how dirty the floor was (again I sent them a picture), they agreed to waive the cleaning fee upon move-out & gave me a small credit. Since that time, they have helped schedule an indoor pest control to come. However, the first time it was "scheduled," it didn't make the books even though I had moved all of my items & emptied all my cabinets and closets as instructed. It was super inconvenient that I had to do all that, as it made my apartment very cluttered and not a pleasant living space. (Not exactly what you want to be doing on a weekday after a long day of work). They finally were able to reschedule it, but again I had to keep reminding & confirming the appointment- it's a lot of work to move and re-clean an apartment to prepare it for indoor pest control. In summary, this apartment complex feels like Stranger Things. You never know what monsters or critters are actually in these old walls, and on the outside, there are rodents scurrying about - carrying who knows what disease- with no repercussions. I hope Management takes this review seriously & decides to take more pro-active steps to combat the rats & provide a cleaner & sanitary living environment.