My husband and I stayed in San Antonio, our 1st time here, for a couple nights before we drove to…read moreBandera to attend a very dear friend's wedding. My husband booked this hotel because of its convenient location, close to the River Walk and Alamo and most important, its in a very old and full of history building. We both really enjoyed our stay. The hotel was clean with the most comfortable beds and pillows and the very fun and convenient breakfasts and dinners/drinks. The beds and pillows were so comfy, we slept for almost 12 hours our first night... The foods, buffet style, were good, with many options. (They are comfort foods, if you expect high-end kind, it's not for you...) The customer services were what we appreciated and enjoyed the most. All of the staff, from the front desk hosts, to the managers, bartender (Annette), food service group... everyone was so friendly, nice, and welcoming. *The only "issue" that we experienced was the super loud, seemed like hours long, of car honkings, engines noice... of 1 night. But it wasn't the hotel's problem. The home team, The Spurs, won the game and the city was celebrating... Highly recommend this hotel and the services here... Thanks for showing us, the out-of-towners, the warm and hospitality of San Antonio/Texans that we heard so often before...

Unclear instructions on parking unfriendly staff and lets employees & family have special viewing…read moreprivileges and tells guest that pay 1,100$ to stay to essentially get lost from the viewing areas, rooms are out dated, staff is mediocre at best, please spend your money on a better hotel considering the rates are way to much for what you get. Trip typeVacation · Family Rooms1.0Service1.0Location5.0 RoomsTerrible and outdated Nearby activitiesTons

I first stayed at the Mokara over 10 years ago. I remembered it being exceptional, so decided to…read morestay here again on this most recent visit to San Antonio. It was still AMAZING and left me wishing that I could stay longer! My King Room was huge and ultra clean and comfortable! Taking a break from work, I headed to the pool deck, which was small but sufficient and had comfortable chairs to sun in. I remembered an amazing redfish dish from Ostra, enjoyed so many years ago... I really wanted to eat at Ostra again this visit, because I saw redfish on the menu and wondered if it was really as good as my memory of it. I was initially bummed that Ostra was closed for a private event during my stay, BUT my disappointment quickly turned to excitement when I saw the same dish offered on the room service menu. YES!! It was as good if not better than my memory of it! Finally and importantly, the individuals working in valet, front desk, and room service were so service driven and friendly! Overall, I cannot wait to stay at the Mokara again in the hopefully, not so distant future!

This by far is my favorite hotel in San Antonio Texas. The customer service is top-notch. When you…read morepull up valet greet you and they're very friendly and helpful. Then I made my way to the front desk gosh, I wish I remembered her name. Marissa maybe? I can't remember, but she was an absolute professional. She checked me in and got me everything I needed and was just above and beyond top-notch pro! She held my luggage and text me when my room was ready. Also, Alli, who's working the evening is absolute professional as well. Top-notch service. Ashley who's working the restaurant she answered the phone and took my order. Another top-notch professional everyone with the name A is winning here. Last but not least Asia, she gave me the best massage ever. I've been getting massages for 22 years and that has been one of the best Massage I've ever had. So if you ever come to this hotel and you need a massage do yourself a favor and ask for Asia. She is simply the best. Comfort, the level comfort here is the best. The AC blows ice cold, the beds are super comfy. Everything they do here is to make your stay perfectly the best. They have fresh fruit and cookies and water scattered throughout the building. What a nice touch. The king premium room is super spacious and very nice. The spa, area is amazing. I really enjoyed the Jacuzzi, sauna and the relaxation room. Followed by the Massage. Everything is perfect here. I haven't had one issue at this hotel. Everyone that works here is simply top-notch and I understand the level of class at this hotel is all about. It's definitely not cheap but let me tell you what you get what you pay for because this is top-notch service. This will be one of my go to hotels when I come to San Antonio from now on

My husband Mark and I spent Mother's Day in the beautiful Hotel Emma…read more We have stayed in this unique hotel in this cultural city several times. Although we always had a wonderful time, nothing has compared to this stay. The concierge, Chelsea Chavez, is a true gem. She treats her patrons like family. She will answer any of your questions with a beautiful smile and a wealth of knowledge. Chelsea's husband, Jason, in food and beverage, is also quite a find. In the Library, he makes a mean Margarita! (With a smile and a great personality. A special shout out to Sebastian and Nicholas in the parking brigade. They are so engaging and fun as they welcome their guests. They also motored us around the city when we left the hotel with competency and safety. In conclusion, our experience with everyone we came in contact with at Hotel Emma was a pleasure! We can't wait to come back!

Mother's Day weekend at the Hotel Emma was fantastic! Room, food, service, comfort and cleanliness…read moreall perfect! Chelsea, the Concierge, was incredible, as was Jason in the Library...First Class service from both!! Can't wait to return for another great experience!! 5 Stars!

This is my type of place... full of character and history. You'll never wonder if you're in Atlanta…read moreor Anchorage as with generic chain hotels. The appointments were top flight with a refrigerator stocked with beverages and robes awaiting your lounging pleasure. The coffee was like that served in the best European hotels. We enjoyed our morning coffee on the rooftop patio surrounded by ornate ironwork, cactus, treetops filled with signing birds and a view of the river walk. It doesn't get better than that.

Great location by the Riverwalk but away from all the chaos. We loved our room on the third floor…read morewith the extra tall ceiling. We had a shared terrace area that was perfect in the morning while we drank our coffee. Staff was friendly and the building is gorgeous and historic. Restaurant is currently closed for renovations.

This hotel is perfect. First, location is near the river and downtown. You can walk anywhere;…read morethere's coffee shops, restaurants and shops. Now if you don't want to walk the hotel has the best restaurants: Dorregos and Acenar. You can not go wrong with the restaurants. The breakfast plates were amazing and the Mexican food was delicious. The employees were friendly and helpful. They knew their jobs and they knew their town so if you need information or advice on where to eat or what to do they will give you great advice. We were very happy and pleased with everything here.

Sensory nightmare. My husband called months in advance and twice more leading up to checkin to…read morerequest fragrance free and feather free room. They insisted they could accommodate us. In the lobby for checkin today, I had an instant headache because the fragrance was so strong. At that point they informed us that there is some additional fee per day on top of the already pricey room, a fee that they never disclosed before today. We continued upstairs, and I could hardly breathe in the elevator it was so scented. When we got to the room it was also heavily fragranced. I tried to call the front desk, and the phone in the room didn't work reliably. Our call dropped several times. They offered box fans for us to air out the room. However, when we opened the windows, a blast of cigarette smoke wafted into the room because it is directly above their designated smoking area. We asked the front desk for help, and they said not to worry, hardly anyone smokes in that area. Meanwhile we watched several people out there smoking almost constantly. They offered no other accommodation or help. Not worth it. Very uncomfortable and upset because this will ruin our vacation. Edit: 1 to 3 stars. The manager eventually heard our concerns, responding to a secondary issue with cigar smoke in our room after leaving windows open - their recommendation- to air out the room. They found us a different accommodation and made it more than fair and comfortable. Why not 4 stars? Because it took the entire first day to be resolved.

Best point is that it's on the river. The Domingo restaurant patio is accessible from the river…read morealso. The bathroom was the best part of the room though. The minimalist design with concrete floor is nice. There is a Nespresso in the room Negative points: beds were lumpy, concrete floor gets cold to the touch at night-- bring your slippers! No room service after ten. Elevators are slow. Valet is $79 per night. You are paying for the convenience of being on the river . For same price you can get nicer amenities two blocks away.

Probably one of my favorites in the San Antonio area. Great location right in the heart of…read moreRiverwalk (could be a plus or minus depending on your perspective). Cute boutique Hilton property with modern design and aesthetic. Deluxe king was spacious, bathroom area separated by a barn door. Vanity outside the shower / toilet, and plenty of room in both. No closet per se, exposed area for things that need to be hanged, with a few drawers built in. Nespresso machine and a small fridge were convenient. Apparently even-numbered floors are getting upgraded so there was no ice machine on my floor (not the one above and below me for that matter oddly). Front desk was nice enough to send up some ice. The property is valet only, and price is quite steep, but the attendants were probably one of the most helpful and friendly I've come across in my years of travel. There's a restaurant in the lower floor that was quite popular ; wait was 3 hrs one night for a table. I opted for the 3rd floor bar which have more limited food selection, but I was able to find a seat at the bar all the nights I was there. I'll definitely be back next time I'm in town.

Grounds lovely. Front desk woman who checked us in on 7/1/26 talked too fast for my husband wearing…read morehearing aids. She had her routine down and wasn't communicating in a friendly way. Lazy River and pool were perfect temperatures. Family came for an afternoon to swim with us. JB's service is veerryyyy ssllloowwww! Waited 45 minutes for each midday order.

This review is for a day pass for the "waterpark". You will pay 75$ a piece for access to a kiddie…read morepool, a children's waterslide, a lazy river and a 21 and up wading pool and hot tub. If you're the type to laze by a river, and you've already got a room here, absolutely check it out, BUT dont spend 75/piece to tan here. If youre not taking kids don't do it! You do not get access to where you can actually swim, nothing gets deeper than 3 feet. You do not get access to the new "lagoon" area. There are no changing rooms, and only 2 restrooms for all the people there. If you dont want to trek your wet self through the lobby to your car, you'll be changing in 1 of the restroom stalls. If you are taking kids, trust me.....get the sea world passes and a meal pass, the cost is the same and everyone will have a lot more fun!!!

Really cool historic building truly in the heart of all the action of the Riverwalk. Park in the…read morepublic garage directly across the street and pay $9-$15 a day versus $55+ tip at hotel. My room and it appears most of the rooms just have a set of French doors that you enter through as far as natural light instead of a window. Just the way the rooms are set up in this historic building. Staff was great, drinks at bar where strong and used decent spirits. Breakfast at hotel restaurant was expensive but with very generous portions. There's a restaurant a block over La Panderia that had lines out the door for breakfast every morning so maybe check that out as well. Pool is pretty small and shallow 3ft-4ft but heated. I liked our stay quite a bit but I like older properties with quirks and character. The Riverwalk rooms do overlook all the action but my wife is super sensitive to noise at night so I avoided. I would stay again for sure, staff is very good.

Very conveniently located on the Riverwalk. Comfortable rooms. What put it over the top was our…read moreexperience at breakfast in the restaurant. With Filiberto as our waiter. He was so friendly and helpful, that we really enjoyed our final day of breakfast

My wife and I stayed at the Embassy Suites Riverwalk for three nights in late June/early July. All…read moreemployees I encountered were super friendly and helpful. We arrived around 1:00 PM on a Sunday. I had a rental car that I was returning shortly. The valet was great with helping get the car unloaded and keeping it nearby so I could return the rental/not pay to park for that 20-30 minutes. The front desk was able to accommodate and give me my room at 1:00 PM. The room was a great size, clean, and comfortable. We enjoyed the evening reception with some snacks and cocktails. I enjoyed the rum punch while my wife had wine. Breakfast was equally good. Lines were manageable and the food quality was excellent. My wife had omelettes two of the morning. I used the fitness room each morning which was clean and had enough options. I didn't make it to the pool but my wife did. The Riverwalk was right there, 10 minute walk to the Market Square, 15-20 minute to the Convention Center and Alamo. Bed/pillows were comfortable. We had housekeeping come daily which was nice. I thoroughly enjoyed my stay here and would highly recommend. San Antonio is a great city and the Embassy Suites makes your visit a little better.

Very clean hotel ,the service average ,parking pricey at 55 a night, the room ok but no…read morecomplementary waters seriously we are over 65 need to take our meds the breakfast we're ok. The coffee horrible. The valets were top notch Patrick was on it.

I'd give it a 5 if it hadn't been for the mattress and bathroom…read more The mattress was a bit broken down enough where it made it difficult to get out of and relax as it was a bit sunken in for lack of better words Bathroom door was 1/2 in from toilet when opened so needed to step in next up wall or into shower to get in. Staff was so helpful and readily available. Very very clean everywhere we walked or used. The food was delicious and they did a terrific job keeping it stocked for breakfast. I was impressed:)

This is a tough review because the hotel was great and in the best location for everything. Valet…read morewas a complete nightmare - however the woman running in charge was completely amazing at her job and so friendly! Check in was quick! Room was facing the Alamo and had tons of space for our stuff! Loved the shower, having a multiple shower head options with kids is a must! Every time I walked in I felt trapped by the Hyatt vacation club, I just wanted a map not a timeshare. Lobby was gorgeous, pool was small and busy and a little confusing to get to. I'd stay here again. Loved being able to walk out onto the river.