Can you give 10 stars? If so, I would give them 10 stars for…read morethe quality of service and caring about you and your vehicle willing to go the extra mile both In customer service and the quality of repair work

Took my 86 yr old mothers 2010 Nissan Murano to them. Had to have it towed there to be diagnosed…read more unfortunately my middle aged sister, who has little mechanical knowledge, went to the shop to deal with them. after supposedly looking at the car and supposedly running diagnostics they said it could be a number of things. she chose to have them change out the engine. After having the car for weeks and charging more than $5500, they said they installed the used engine, which we later found out had more miles than the original and wasn't even the same year, so the pulleys,etc wouldn't line up. In a couple of days the car was dead again and had to be towed back to the shop. At that point they then said the power steering pump, alternator, catalytic converter were also all bad and wanted another $2200 to fix it correctly, but it would still run. We attempted to drive it home and got about a mile from the shop where it died again. We called the shop again and were told they were "done with us", and refused to do anything about it or refund any of the money. They changed their story about what had, or hadn't been done several times and were fine bilking $5500 from an 86 year old woman and leaving her without a car. Both Dan and DJ were not honest . Would NEVER take a vehicle there. Now have to get an attorney!!

outstanding service was right on time. The Magnum never looked nicer. I will hire them again…read more Interior exterior shine on our Dodge Magnum. Thank you

On a family trip to California for a memorial service and Thanksgiving, our Suburban broke down…read moreearly one Monday morning just as we drove into Gilchrist. Josh and his wife got us the parts that we needed for the repair, gave us a ride back to Bend for a rental car, and had the complete differential ordered, delivered, and replaced, along with an oil change within a week and allowed us to drive back to Idaho after the family gatherings. His price was exactly what he had quoted, and I couldn't recommend him more at a time when we really would have been stuck. He got us back on the road safely.

With our 2026 Subaru rental, what could go wrong?? Well about an hour out of Bend, OR, we had a…read moreflat tire. High Country Automotive popped up as a reliable shop, so we called and Shawn said he could help us out immediately, even though it was getting close to closing. Despite it being a screw that had made a pretty big hole in the tire, Shawn took the time to put three layers on it so it would hold. Each layer required setting time in between, but he did not rush the process so the patch would hold properly. My husband and I were a little nervous thinking that since we were obviously from out of town and undoubtedly in a bind with no other options, that Shawn would charge us much more than would be the normal cost for such a tire repair. He did not do that, though. He charged us a more than reasonable price. He was pleasant to hang out with, and his beautiful dog, Freckles, provided us with affection and entertainment while we waited. Shawn got us back on the road and back to our vacation without breaking the bank. We would definitely go back to him if anything were to happen again when we return.

We stopped by here on a long road trip because our check engine light came on. The business turned…read moreout to be closed but because I wasn't from anywhere close, we called the number on the door anyway. The owner of the shop not only answered, but dropped what he was doing and came straight to us to help - we later found out he was actually in the middle of buying a car in an another town ! He ran codes and we determined I didn't need work and we'd make it the rest of the way home, never once pushed a service of any kind. I offered to pay for his time and he waved me off several times. He's about as honest and genuine of a guy as you could ask for. We wish his shop was closer to us in Colorado.

A/C stopped blowing cold on my granddaughter's car. A 1.5-day turnaround was great. Seth was the…read moreguy I talked to, and I was impressed when he went to the car to see the issue for himself. What impressed me was the condition of the shop and office, and the fact that it was not in disarray but was laid out the way I would expect. It would appear I've found my shop........Thanks again, Seth. Mike McCormick

Excellent service! Got a loaner car while the worked on my vehicle and a lil goodie bag left in my…read morecar when I picked it up

Very good customer service, the manager knows what she's doing and is very knowledgeable, also very…read morekind and helpful, highly highly recommend.

I called Baxter Auto Parts in Wickiup Junction (La Pine) on Friday 4/11/2026 to check on the…read moreavailability of a PT (Performance Tool) #W54121. The female general manager affirmed that the tool was in stock for $7.99. I asked her why the $5.99 price listed as the online price did not coincide with her quoted $7.99. She claimed that the 25% markup was the instore price and if I wanted the $5.99 price, I would need to purchase the item online and pick up the part instore. I attempted to purchase the part, and it refused to complete the purchase cited an issue that the Baxter Auto Parts #37 did not have the part in stock. I drove from home 6 miles to discuss the issue with the counter gentleman with a beard. He went to the back and produced the part, I shown on my iPhone the attempted purchase and returned result that the purchase WAS NOT completed because the part was not shown to be in stock. He claimed that they would not match the $5.99 online purchase and I would have to pay the additional 25%. I asked him where the general manager was and he told me she was in the office in the back. I told him I would purchase the part at Amazon online since I was an Amazon Prime member and would receive the part in 2 days. I was clearly gaslit by the store manager who obviously marked the item as out of stock so I couldn't pick it up instore at the reduced online price. The folks in the store are clearly disingenuous and do not have the customer best interests in mind. There were no other customers in the store, like there are at NAPA several miles down the road. They closed once before and if they continue to conduct business with customers like they currently do I suspect this will eventually close again. I hope that Autozone gets built in the very near future as planned. Heaven knows we need another honest auto parts store in La Pine, OR

We started out at 8:30am this morning from LaPine State Park, got 10ish miles down the road and…read moresteam started coming from the engine. Thankfully Justin of J K Wrench Works was fast responsive and only .3 tenths of a mile from us. He diagnosed our problem quickly and it was our water pump. He and his wife are amazingly and super friendly. He had to go to Bend to get the new parts and the whole time was so amazing. Justin was very thorough in his work. If you ever have a breakdown near LaPine Oregon, get in touch with Jason, he has a shop plus he's a mobile mechanic.

The owner Eric is honest and kind. Very knowledge staff, professional, good communication, quick…read moreand helpful. Got my car in and out. Office is an easy and convenient location to drop off in Lapine. Highly recommend if you have a VW

Completely knowledgeable and trustworthy. Eric is also patient n conversations; he listens to…read morecomplaints and responds intelligently. I am comfortable... knowing that I don't have to look for any other mechanic to maintain my BMW 325I. (He is also proficiently maintaining my sister's Toyota 4Runner.)

Outstanding quick service arrived at our home Filled in…read moresmall stone chip in the center of the windshield of our Dodge Magnum extremely happy. You cannot see where the trip was quality work highly recommend the shop and the owner If we need auto glass replacement or repair, this is the shop we will go to and highly recommend it to anyone who asks also reasonable pricing

Living in Central Oregon for 20 we've gone through our share of pits, chips & cracks and we can…read morealways count on Auto Glass Professions to help. They are locally owned, professional & have knowledgeable staff. They offer convenient mobile services and actually came to our residence and took care of the windshield replacement. They're fast & efficient, we filed an insurance claim and had the windshield replaced with in 3 short days now that's impressive! Leave it up to the professionals the Auto Glass Professionals! Windshield Repair in La Pine - Auto Glass Professionals