Our 1998 Chevrolet K1500 Diesel would not start Yes Baby…read moreit's Cold Outside Had it towed to Integrity Replaced the Glowplugs back on the road the next day Very happy with the cost and services We will be back Not soon we hope This is a AAA aproved shop What's the big deal about that? If it needs repaired or replaced the AAA will back you anywhere in the U.S. Thank You

My starter seized while I was traveling near La Pine. I had it towed to Integrity Auto based…read morelargely on their high google reviews. They were very friendly and communicative. They were able to replace my starter, but I was absolutely shocked at the price. The starter costs about $250. They billed me for the $250 starter, and over $800 for "diagnostics and labor." I was shocked to get a bill for over $1100 to replace a starter. No one there mentioned anything about such an exorbitant price coming my way. My truck is stock. There is nothing difficult about my starter. It is easily accessible, has a heat shield, and two bolts to swap the starter. Overall, they are super friendly, polite, communicative, but I would not return because they charge like a wounded rhino. They knew I was in a bind and at their mercy, so just be aware.

Jason correctly diagnosed the issue we were having when we were ready to give up. Came out to look…read moreat the vehicle quickly after I called, and was able to help us secure the part we needed and taught me how he diagnosed the issue. Great service!

Good folks, honest work and great price. Needed an oil change while I was in town. Got me in quick…read moreand easy. Recommend you put a sign in front to find you easier but good experience thanks!

Shawn saved the day for me on a Sunday morning where nobody was open or answering phones. I picked…read moreup a flat tire between La Pine and and his shop. Facing the prospects of driving 350 miles home on a spare donut or getting a hotel for the night until other big box tire shops opened Monday morning- neither option was a great option. Fortunately for me, Shawn answered the call, and agreed to meet me at his shop and find a safer, more reliable short term solution to get me home the same day. He had a quality used tire on hand that he mounted, balanced, and ended up fitting the bill perfectly. Though a different brand from my original tires, the tread pattern ended up needing almost exactly the same. Long story short, the repair was quick, fairly priced for a weekend rescue, and got me home with a smooth ride to top it all off. Though I don't live in the area, I would definitely call on him for my automotive needs if I did. Throw some support to this smaller, local, family owned business!

We stopped by here on a long road trip because our check engine light came on. The business turned…read moreout to be closed but because I wasn't from anywhere close, we called the number on the door anyway. The owner of the shop not only answered, but dropped what he was doing and came straight to us to help - we later found out he was actually in the middle of buying a car in an another town ! He ran codes and we determined I didn't need work and we'd make it the rest of the way home, never once pushed a service of any kind. I offered to pay for his time and he waved me off several times. He's about as honest and genuine of a guy as you could ask for. We wish his shop was closer to us in Colorado.

Great staff up front, mechanics seem to know what they're doing, we keep bringing our cars back…read morehere.

June 2024 Van Handel provided a Ram 1500 tone ring replacement. Fast with accurate estimate of cost…read moreand great communication. No one enjoys emergency repairs while on vacation but I felt confident with the high quality, thorough service.

Outstanding service and customer focus. George goes above and beyond to accommodate special…read morerequests. Thank you.

Very efficient and cost conscious service. I much prefer to…read moreuse them rather than getting ripped off at the dealership.

I want to give these guys five stars. I had to make a quick trip to the hospital to be with my…read moredaughter and I ran out of windshield wiper fluid I stopped in to see if they did the service and they did it no charge

I would like to bring to everyone's attention a recent experience I had with the Jiffy Lube…read morelocation in Redmond, where we have been loyal customers for the past 13 years. We have always appreciated their status as a veteran-owned business and felt we could trust them with our vehicles. However, during my wife's recent visit to have her Jeep's oil changed, we noticed that the window sticker was not updated. This was the second time in a row this has happened. I also discovered that all four valve stem caps were missing. I had previously purchased stainless steel 9mm shell caps for her Jeep. I contacted the Jiffy Lube, and they assured me they would investigate the matter. The following day, they reviewed the technician's information and stated they would reach out to him. After several days, I followed up and was informed that the cameras confirmed the valve caps were present when the vehicle arrived, and not there when she left but they could not identify who removed them and that they would not replace them. When I expressed my disappointment, particularly regarding our longstanding patronage, the response I received indicated a lack of accountability. It is concerning that an employee had taken personal property, and the management's decision not to address the issue reinforces a mistrust. While the monetary value of the valve caps is not significant, the principle of the matter is troubling. This incident raises questions about overall security and integrity at this establishment. What else do the employees help themselves to? Change any cash they find? Consequently, I have decided to seek service from another provider moving forward.

Jack is that old school mechanic everybody wishes they had. I've gone to him thinking it would…read more$1,000+ fix to have him say that all I have to pay is 100 bucks for the labor and not pay for the part. Truly the best mechanic in Bend hands down. Also an incredibly knowledgeable car guy who will talk about everything from old 70s model Porsches to how to keep newer model land rovers running efficiently. Hats off to you Jack, truly one of a kind.

This shop ruined by sisters van. The owner Jack is dishonest, doesn't take responsibility for his…read morework, and as a result my sister lost her van and all of her summer plans.