We purchased our first set of snow tires in 2022. They removed our regular tires and installed the…read moresnow tires. The quality of the tires was excellent. We recently had the tires replaced with the regular tires. They have serviced our vehicle for the last four seasons. The quality of the work has been excellent. The value is good as well.

Unless you like wasting your time and money I would stay far away from this shop. They are…read moreincompetent, incapable of ordering the correct tires, or even picking up a phone to relay the information ($7,000 worth of tires scheduled a week in advance). The service staff lied to me and said they ordered tires that they didn't, then wanted to insult me insisting I'm on some kind of imaginary budget because I didn't want the $12,000 set of tires, (30 ton $250,000 privately owned rig). On top of it tried to sell me a garbage set of tires for the original name brand quote when I arrived at my appointment. Complete waste of a week of my time and $300 worth of diesel sitting around waiting for this shop. If I had a business license, Point S would absolutely be receiving a bill at this point for wasting so much of my time and money. Extremely unprofessional shop, stay far away!

Completely knowledgeable and trustworthy. Eric is also patient n conversations; he listens to…read morecomplaints and responds intelligently. I am comfortable... knowing that I don't have to look for any other mechanic to maintain my BMW 325I. (He is also proficiently maintaining my sister's Toyota 4Runner.)

Eric and his team are excellent at their craft, and his honest and straightforward approach is a…read morerarity. I have been bringing my car to him for a little over a year now and he always provides an in-depth explanation as to what needs to be done, and realistic expectations. Much like a medical practitioner, he gives a diagnosis and discusses options while providing confidence in my often-long range road trips. I highly recommend him, particularly if you have a been looking for someone in South Deschutes County who can adequately work on European vehicles.

My starter seized while I was traveling near La Pine. I had it towed to Integrity Auto based…read morelargely on their high google reviews. They were very friendly and communicative. They were able to replace my starter, but I was absolutely shocked at the price. The starter costs about $250. They billed me for the $250 starter, and over $800 for "diagnostics and labor." I was shocked to get a bill for over $1100 to replace a starter. No one there mentioned anything about such an exorbitant price coming my way. My truck is stock. There is nothing difficult about my starter. It is easily accessible, has a heat shield, and two bolts to swap the starter. Overall, they are super friendly, polite, communicative, but I would not return because they charge like a wounded rhino. They knew I was in a bind and at their mercy, so just be aware.

My wife took her car in to here to have the starter replaced. Immediately afterwards, her heated…read moreseats stopped working. We brought her car in shortly afterwards with the expectation of it getting at least diagnosed for free, because it stopped working after taking it to them. They started by saying they would check and probably replace the seat elements first and go from there. We took the car home without that done and I finally got around to checking the fuses, and the heated seat fuse was just missing. Threw a fuse in there and it works fine. They are lucky we aren't pressing charges for fraud, as they intentionally removed a fuse then stated they'd start on the most expensive item. Won't be returning.

Awesome people who do good work for a fair price. Tim and Evie go the extra mile to ensure…read morecustomers are happy.

did the job on time never had a problem Evy is nice to work with and Tim is very good.read more

I needed a flat repair while on vacation in the Bend area so contacted Les Schwab. They were able…read moreto squeeze me in even though it was a busy Saturday. When I went to settle up after the repair they didn't even charge me! I would expect this if I had purchased the tires from them but I hadn't. I was just some tourist passing through and they totally took care of me. I highly recommend based on their service alone!

Unfortunately this is my last time trying to come here. Multiple weeks I've tried to get in but…read morethey don't have room or time or there booked for over a month... it's not helpful the young woman in front was not nice and very impatient. If you don't have any customer service, you don't want to help, your a one way or the highway type of attitude... then your gonna lose business just like you did with me

Can you give 10 stars? If so, I would give them 10 stars for…read morethe quality of service and caring about you and your vehicle willing to go the extra mile both In customer service and the quality of repair work

Took my 86 yr old mothers 2010 Nissan Murano to them. Had to have it towed there to be diagnosed…read more unfortunately my middle aged sister, who has little mechanical knowledge, went to the shop to deal with them. after supposedly looking at the car and supposedly running diagnostics they said it could be a number of things. she chose to have them change out the engine. After having the car for weeks and charging more than $5500, they said they installed the used engine, which we later found out had more miles than the original and wasn't even the same year, so the pulleys,etc wouldn't line up. In a couple of days the car was dead again and had to be towed back to the shop. At that point they then said the power steering pump, alternator, catalytic converter were also all bad and wanted another $2200 to fix it correctly, but it would still run. We attempted to drive it home and got about a mile from the shop where it died again. We called the shop again and were told they were "done with us", and refused to do anything about it or refund any of the money. They changed their story about what had, or hadn't been done several times and were fine bilking $5500 from an 86 year old woman and leaving her without a car. Both Dan and DJ were not honest . Would NEVER take a vehicle there. Now have to get an attorney!!

Great company and owner is amazing thank you so much for saving our trip you rock!! We stopped…read morelocally her in LaPine and our battery died he gave us a jump start turned out our alternator wasn't working so he went and got one and replaced it on the side of 97 hwy beyond great company.. thanks again Jaysen

This was my first time using yelp to search for a mechanic and boy did I find a great one!…read moreI posted my particular needs on a holiday weekend and got a response in minutes even though they were closed Efram called me up asked if I needed a tow {which I didn't thanx to AAA} told me to get it over to him that same Sunday then sent me pictures where it was parked and before noon on Monday (memorial day) called me again with an estimate and estimated time of completion, completely blew my mind. If you ever need a real mechanic you can't go wrong here, I absolutely recommend PalaFox Thanx for everything Efram!

Efrain responded immediately to my request, offered to come diagnose my vehicle on site, limped my…read morebroken down car to his shop and has given me a great deal. Every time I have communicated with him he has responded immediately and articulated all of the issues very well. Highly recommend his services.