I came here for the first time in February, to check if one of my tires had a leak. They checked it…read more& told me there wasn't anything they could do for now. I appreciated the honesty & their explanation of slow leaks, so I decided I would come here for my oil change instead of going to the dealership. Supporting local businesses is important to me. They were very thorough & again explained everything to me about recommended services. They're not pushy about it & they even had checked my Carfax before making the recommendations, which I was impressed by. Finding a shop you can trust is invaluable & I hope they don't change that. Marvin was who helped me today, but the entire team this afternoon was great!

Great experience all around! Heather was the VERY BEST service advisor I have ever worked with!…read moreVery professional, knowledgeable, and took the time necessary to explain what needed to be done, the pricing options, and future service needs. She also kept me updated on the status of the work I was having done. Best customer service experience I've had in the auto service industry. Would definitely recommend this place. The work gets done right, in a timely manner, and they offer a military discount.

I went to have new tired mounted and balanced. I called before hand. No appointment needed and the…read moreprice was said over the phone.

Great service in and out in under a half hour. Plugged my luxury EV tire without complaint. Even…read moreknew and reminded me snot the specialty jack plugs used to jack up my vehicle. No one else has ever done that. Everyone else uses the repo man truck without concern for car maintenance. Great experience!! Will save this information.

This company does not do oil changes according to the person who answered the phone. This post need…read moreenough characters to reach 85.

They are the best!!!!!! pricing wise and the way they work is amazing ! they're always looking out…read morefor you and getting jobs done quickly and for a reasonable price! anything with my car ! i won't hesitate to go there! they put on my rims and gave me all 4 brand new tires for $360 ! you can't beat them!

I have stopped here twice now, and both times I have received excellent service. I had the same…read moreadvisor both times (I think his name is Tony). The first time I had a flat tire on my run flats. I called and/or stopped by 4 or 5 places before trying Southern Tire. While they didn't have the run flats, they offered a viable solution. They sold me a regular tire of the same size so I could get back home to MA and replace it with the right kind. This worked well. Now that I have relocated to MD I needed to get a state inspection to register my vehicle. I was pleased to see that Southern Tire was on the list. They told me it would take about an hour but they finished my car in half the time. Again, great and friendly service. This is a gem in Waldorf!

Scheduled an appointment over the phone. The day of the appointment, they said it was too booked…read more Terrible service.

Mike was great!!!! I thought I needed tire sensors, turns…read moreout I only needed air Mike made sure I wasn't paying for something that I didn't need. He also made sure that I understood which oil change is best for my truck. Thanks Mike!!!

The staff were polite, the space was clean & quiet for a car shop. I will preface by saying this…read morelocation is out of the way, about 45 min from me but closer to family in case I had to wait. I came in for 2 new tires and an alignment. While I was in and out in about 45 min - 1 hour, quick work doesn't always = good work. Maybe I'm used to shops trying to up-charge or offer additional services but I had to ask for information and updates. I let them know that the steering was off and assumed that since they were doing an alignment - that would fix it. I wasn't aware that I was supposed to be provided a print out of the alignment as a reference which I didn't receive. It's almost as if they didn't check the steering or only did an alignment on the back because as you can see from the photo my wheel is still twisted while going straight. And yes I was charged for it (they provided a discount for a Google review so expect an update there). So because it was out of the way and I didn't get what I paid for - I went to a closer location 2 days later. They noted that the alignment was done incorrectly - fixed it and yes I was charged. The previous store was nice enough to refund me but I had to go up there to get it - hence me saying it was 45 min away from me. The manager Leo was really kind and apologetic, and refund was swift. While mistakes happen, this one was too obvious to overlook. Even when my truck had to be brought out - you could tell there was something off with the alignment but it was still considered complete. It was more of an inconvenience than anything.

My sister got a flat tire on the highway, and after waiting almost 2 hours for roadside assistance…read morethrough our insurance company, we gave up and started looking elsewhere. We found Ancash Roadside Assistance on Yelp and called because they had such great reviews. He answered immediately, sent me a location-sharing request, and arrived in about 20 minutes. After spending nearly two hours stranded on the side of the road, that level of responsiveness was a huge relief. Once he arrived, he got right to work and had the tire changed in less than 15 minutes. The entire process was quick, efficient, and stress-free, and we were safely back on the road much faster than expected. My only suggestion for improvement would be to introduce yourself before getting started. It was dark, and we were two women stranded on the side of the highway. When he arrived, he pulled up behind us and immediately started changing the tire without introducing himself. I genuinely appreciated the urgency and willingness to jump right in and get the job done, but in that situation, a quick introduction would have gone a long way in helping us feel more comfortable and know that the person approaching our vehicle was the roadside assistance we had called. Overall, though, the service was excellent. He showed up when we needed help, worked quickly, and got us moving again in no time. If you're stranded with a flat tire and need someone reliable, I would definitely recommend Ancash Roadside Assistance.

We discovered one of our junk trucks had a flat on Sunday morning. We used the Yelp option to send…read moreout repair requests with a photo and Ancash was the first to respond with a quote. They showed up 30 minutes later and got us back on the road. If you have a work truck. J recommend you keep their information in your phone.

I needed four new tires for my "sport wagon", Chocolate Chip. I searched online and found this…read morelocation. I also needed to get an alignment. The most important thing was I needed to get it done the same day. I discovered a defect in my old tire that needed to be addressed immediately. I scheduled an appointment for 5 pm, but I arrived early. The person who checked me in said that they may not be able to get my car done before closing but he would check. That's when Mr. David came out and said, "Sure, we can get it done." What a relief! The tires that i had selected were not available in the size I needed for my vehicle (my girl has big feet), so Mr. David suggested a comparable tire and saved me a few coins in the process. I was able to get tires and an alignment that evening. Owning and maintaining a car is expensive, there is no way around it if you want to be safe on the road, but customer service is a major factor that keeps me returning to a shop. It is one factor that encourages loyalty from customers. I would definitely visit this NTB location again, the service, selection, and speed would keep me coming back.

Totally impressed with the manager David Rota, his assistant manager and the crew at this store…read more They were very professional, and knowledgeable about my car. can't express how impressed I am with the shopping experience. I'll certainly be back.

Very baseline, no vending machines, no TV, the waiting room is bare, uncomfortable chairs. The…read moreoffice for this Pep Boys is to the right of a Hertz rental shop sitting with a door entry to the Pep Boys garage. The door leading to the garage section bangs every time someone opens it. Made appointment for a tire rotation at 10:00, which shouldn't take very long with an EV. This is not a place I would use regularly.

On a Sunday afternoon I discovered a deflated tire. Searched for an open tire center and there…read morewere only a few. My first stop didn't assist due to computer shut down but they inflated my tire so I can go to another. Pep boys was still open and when I got there a staff said they were understaffed and had an appointment at 430, if it's a now show then they will take care of me. Sure enough, suddenly an opening. Took my car and inspected the tire. It was repairable so they plugged the hole discovered then I was back on the road in no time. Million thanks to the staff for accommodating me in a very short notice. Well done everyone.