First time visit with a rescue Shih Tzu who has allergy problems. I found them to be very nice and helpful, taking the time to explain in some detail just what I will be dealing with. I have my fingers crossed they will be able to discover just what is bothering this sweet boy. read more

So today I went to get my dog checked on and a vaccine. I was early on the vaccine and they told me after it was administered that it would not be included in the care plan because it was early. I got them to drop the charge and canceled my care plan. Then I get a call later saying that because my services did not equal the amount I payed in the care plan I owed them more money. They said the care plan is essentially just a payment plan for a set of services. This is NOT what was presented to me and essentially just means that they will make as much money as they can off you. Because if you don't reach the amount the of services equal to the care plan it's not like they refund you the difference! I find this manipulative and gross and not transparent at all! I really liked the staff which makes this suck even more but I wouldn't sign up for the care plan if I were you, it literally can't save you money the way they set it up it's just a financed way to pay for services and will likely make them more money than the services you get. I think this is taking advantage of clients! read more

Professional and patient. My Rottweiler has a reputation for not being a good patient but with calm and gentleness they were able to give my dog a thorough exam read more

After my experiences with different small animal vet clinics in Santa Rosa, I was skeptical to say the least about getting another vet in this area. I took a chance on LaPlaza and I was SO GLAD I DID!! The store front dressings may not be elegant but the team that works on the inside is the BEST! My Anatolian puppy has been a challenge that they met, and I mean THEY, ALL OF THE STAFF, with grace and kindness. Like unruly kids, unruly puppies can be a pain but the whole staff acted as if they were well trained kindergarten teachers!! Lol. EXCELLENCE is the word I would use. Never judge a book by its cover has a whole new meaning and a reminder that Quality is far better than Quantity. Thank you to LaPlaza Veterinary staff, Techs, Front Desk, and the brilliant Doctors themselves. Halime, Miss Kitty, Rascal and Sissy (if I can ever catch her!), and I am very grateful to you all. read more

La Plaza Veterinary Clinic - Dad and Hali on their walk with Bella in the background watching! :) - Veterinarians Near Me - Cotati, California

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amazing team at La Plaza Vet! They took care of the dew claws on my 6 Shihtzu puppies. They squeezed us in as this procedure must be done within 5 days of their birth. The staff are HAPPY PEOPLE that care about you and your pets. They are respectful and professional . Thank you La Plaza! read more

So far my main complaint is the pressure to agree to tests that my previous vet never recommended unless absolutely necessary. I get this a lot at La Plaza. Additionally, some of the people that work at the front desk are not the most friendly people. read more

Everyone told me that this vet removed lumps from their pets for $500 or $750. But when I took my Golden Doodle there, they said $2200 to $2600. That's 3 months of social security payments for me. Then I get a nasty email about how they are terminating services to me. Guess I just wasn't rich enough for them. read more

The new doctors are great! We thought Jaxx had a simple eye infection and should be treated with a medication, so we took him in to be looked at. The doctor did such a thorough exam that he discovered Jaxx had a cut on his eyeball. Using special techniques and tests, he was able to give us an exact diagnosis with an explanation that we actually understood. The prices are a bit more than when Dr. Reif was there, but I will say it's definitely worth it. The previous staff were not a happy or friendly group of people, but I must say that the current staff is much happier and more friendly, and it definitely makes for a very pleasant visit. My kids (Rottweilers) can be a little intimidating and not exactly charming (yes, we muzzle them), but everyone including my husband and I work together with the staff to make the exams go smoothly without further traumatizing my kids and keeping everyone happy. Jaxx and Moe are everything to us. Therefore, we will continue our many years of veterinary needs with LaPlaza! THANK YOU TO THE NEW AND IMPROVED LaPLAZA VET CLINIC! Hugs & Licks from Jaxx & Moe And their parents Tim & Karen. read more

La Plaza Veterinary Clinic - The new doctors are thorough & the staff is much happier & that makes for a great visit. - Veterinarians Near Me - Cotati, California

Friendly, efficient and reasonably priced!Just had dew claws removed from our 4 day old AKC ShihTzu puppies. They got us in fast. Crystal at the front desk was outstanding! Great work LaPlaza Vet Clinic! We will be back! read more

La Plaza Veterinary Clinic - 5 day old ShihTzu pups ready for dew claw removal. - Veterinarians Near Me - Cotati, California

Prices were fair and our vet was great with our dog. She didn't push extra procedures or testing on us and was very honest and open.

Went back for our 2 week check up and brought our new kittens in for shots and a well check. Saw Dr. Lester this time, she was just as kind as I expected. Gave me some advice on feeding kittens away from the older cats so they got their kitten food and rather than pushing tests (I mention because others have mentioned that) we decided to just give a deworming/parasite medication. I miss Dr Reif as much as the next patient does, I really do. I have to say the new Vets we have seen and office staff are really kind/friendly and I've felt listened to with zero pressure for testing or medications/fancy food. I have a pair of older cats who should come in for a check up and I won't hesitate to bring them. I really hope people aren't leaving low reviews just because they can't handle change. read more

La Plaza Veterinary Clinic - Kitten check! - Veterinarians Near Me - Cotati, California

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I was looking for a new Veterinary clinic for my two Shichon dogs. After reading the reviews on La Plaza Veterinary Clinic's new Veterinarian and their reasonable pricing, I gave them a try. We recently added a 6 month old female Shichon to our family and she needed a check- up and shots. Crystal, the front desk representative, answered all my questions with patience and was able to book our Bella right away. Email/text reminders was helpful. Walking in for Bella's appointment was welcoming. Bella was nervous and unsure of other dogs in the waiting room so she was growling and barking, somewhat surprising and a little embarrassing but the staff led us to our room, away from distraction, so glad this was done. I was pleased with the way Veterinarian, Nate Fichtenberg and his assistant, handled Bella and took his time answering my questions and adding helpful information, his assistant was also tentative and sweet to Bella's needs. My experience with La Plaza was very positive and I was also pleased with the cost. I will be switching my other Shichon from Animal Hospital of Sebastopol to La Plaza. Nothing major wrong with AHS just the cost and a better feeling. read more

I had an appointment for my dog who is a 15 year old Chihuahua and is very sick. He's been a patient here for many years with the prior doctor. The new doctor wasn't being very caring nor the staff, with the exception of one very nice medical assistant. I asked the doctor how long she's been practicing and she told me to leave with my sick dog. I've never experienced this with the prior doctor or anywhere else. I had to take my dog to rhonert park veterinary hospital which was great. Don't go to laplaza vet, they are no longer the caring place it was before my dogs Dr retired. Sad. She didn't care if he died or not. Rhonert park vet got him right in read more

The day Dr.Reiff retired I knew I was screwed. I went today with my cat with a pretty obvious UTI but I couldn't get even a broad spectrum antibiotic because they need to know which bacteria exactly is they did not offer any pain relief. Vet tech acting like she knows everything, the vet telling me that my cat is peeing around the house maybe to a behavioral issue... I have had cats for almost 40 years, I know my cats. Last year I paid $100 for Dr. Reiff to help my cat. Today I have paid $200 and my cat is pain in home... because they don't want to make it worse for a poor 17 year old cat who may create a new resistant bacteria if we don't give her the exact antibiotic. Oh... they don't let you use Chewy. I paid almost $20 for 20 pills of medication. I pay $32 for 120 in Chewy... don't walk, run away read more

We went to Dr. Reif over 30 years like many reviewers here, and loved him! Dr. Nate took over practice and he is in the process of updating/remodeling the practice so I expected modest price increases. After visiting with my 3-yr old cat in January, I felt comfortable with both Dr. Nate and the staff. One lady was a carryover from Dr. Reif. Dr. Reif kept prices low, and Dr. Nate is upgrading/modernizing things so expect some increases. He's still lower than most Vets in our area. Most impressive was the service they gave us when my cousin was visiting from out-of-state when her dog got foxtails imbedded in one paw. The receptionist was able to get us in on THE SAME DAY. Dr. Nate performed surgery on the paw and removed 12 foxtails. Our cousin was so impressed and thankful with the excellent and kind service. Life is change, so give Dr. Nate and his staff a chance. I think they're great! read more

The La Plaza vet team has taken care of my furry children (2 dogs and 2 cats) over the last three years. My kitten received their first vaccine free (part of the Rohnert Park animal shelter deal). My furry kids have been in for various reasons, including teeth extractions, infections, bladder infection and one sorrowful parting. They don't upsell me on things we don't need. Dr Reif gets the job done and is straight forward, and charges appropriately, which is refreshing! I only wish they had after hours care :) I am satisfied with them and will remain a customer as long as I have furry companions. read more

I brought my very scared and extremely strong, formally feral cat, Smokey, in today for a check-up and micro chipping. Katelyn (sp?) and Dr. Stone handled my Smokey firmly -yet with total respect. He unbelievably became compliant and they were able to complete the exam. The front office staff was great, too. La Plaza Veterinary Clinic is the best. (I have never taken the time to fully Yelp before, but could not let this experience pass without praising this business!) read more

La Plaza Veterinary Clinic - Smokey - Veterinarians Near Me - Cotati, California

Our Chocolate lab, Buddy received the best possible care by Dr. Stone up until his passing in June. He lived 15 years, 4 months. She is the best, I highly recommend them read more

If it was possible to post -20 stars i would do it ! They were only supposed to remove 6 teeth from this poor dog , and under anesthesia 1 1/2 maybe 2 hours ! It ended up 4 hours under anesthesia and removed 24 teeth without notifying the owner ! No phone call , no notification except when it was already done ! And then add on extra fees ? WTH. ! The 2 assistants that did it should be fired and any fees paid should be refunded ! You screwed up big time. Some of us love our animals like kids. This is heartbreaking to the dog and the owner ! If more needed to be removed owner should have been notified immediately so he had a choice in the matter. Not just do it ! The poor dog is so miserable right now. You are obviously not true a imal lovers. I wouldn't take my animals to you if you were the last vet on earth. I will be telling everybody I know warning them of this place. SMH read more

Horrible staff at front of house, RUDE, condescending and mean. Got no help whatsoever to get my dog some meds when I miscalculated by 4 days. Had to drive to my old vet 95 miles roundtrip to get some help. Had a bit*ch of a time with Crystal on the phone to reschedule the appointment because I took care of meds for the month. Chastised me and when I asked for her to send my records she said my records belonged to the business. I have not even stepped foot in the place and don't plan too. Anyone who talks to a new patient with a sick senior dog before being seen can not have my business. Horrible ! read more

Have been going here for 30 years, sad that it just changed owners but was glad Reif could retire. Walked into a staff that was not friendly, letting me know, everything in previous records was knoll and void because it was not done by the new vet, Dr. Nate. They wanted all the checkups although mine were just done for our normal every 3 month flea medication. They say and complained about the previous owner as I was there. I got copies of our records and told them to throw our file away. We won't return. read more

I was a first time customer, brought my dog Sammy in and who is a puppy, immediately found hostility from a vet tech name Sarah, she acted like my dog was gonna hurt her because he was a little rambunctious, it was the worst vet experience I've ever had, and I have three other rescues that I take to the vet all the time, I left without being being helped, because I didn't feel comfortable with him dealing with my dog, I would not recommend this pet to anybody if you truly care about your daughter, to have people like that working in a veterinarian office, is mind-boggling to me, I don't like to write reviews because everyone has a bad day, but this was an a bad day, I was a bad personality with a lack of professionalism read more

La Plaza Veterinary Clinic - This is the puppy she was scared of - Veterinarians Near Me - Cotati, California

I called the new La Plaza Vet to get records for my dog and was told that they had 3 boxes full of files from their prior Wednesday Vet Clinics and they had no way of tracking them down, unless I went through my payments over the past 3 years by going through my old checkbooks! The receptionist was very rude. I needed my pet's vaccine records but they couldn't help. read more

I miss Dr. Reif who was not in this for the money. New owner requires us to only use their pharmacy at twice the cost of what I found elsewhere. read more

Love this place!!!! When I could not get my dog into a vet visit ANYWHERE, they saw me immediately! No excuses no questions asked! My 12-year-old girl needed to have surgery as she had stones in her bladder. This vet saved her when noone else would even see her because of "Covid" excuses! I won't go anywhere else! read more

Took my kittens for a check up here, not impressed with staff. Came back for there first time during there "FREE" vaccination clinic, not free. and the staff was all over the place this lady was frantic saying "I don't normally work Wednesday", " I need to eat something", plus she was very rude. Not coming back. read more

I have been to many vets in the area and I keep going back to Dr. Reif. I live on the north end of Santa Rosa so driving to Cotati is not ideal when there are so many other vets closer to where I live. And trust me, I have been to a lot to try to find the right fit. A little history about me and my dog. Like many others, my dog is my baby. I would do anything for her. I am 29 and my dog is 11 years old so I have had her since I was 18 years old. She is still in great shape. I feed her top quality dog food and run her every other day. My dog has only had two semi serious things go wrong with her health. One was a scrape on her eye. Which I started at another vet but all they wanted to do was put her on medication. I started to become nervous when I did not see any improvement in a weeks time. Its hard to see your baby in pain. Thats when I made an appointment with Dr. Reif. He got Nala in fast and diagnosed her even faster. He said she had probably scratched her eye when trying to scratch her ear at some point. He got right to work with a scalpel and removed the dead skin. My baby was healed and looking great THE VERY NEXT DAY. The second semi serious health issue was just recently. Nala had a huge mass looking thing on her left cheek. This thing was no joke, the size of a tennis ball. This developed over a time period of two months. At the beginning I brought her to a vet in Windsor. They had me pay $400 for this test to see if she had this Muscle disorder. Test came back negative. $400 down the drain. They then said that it still could be that disorder but I was tired of wasting money and time. The size of the mass seemed to be getting larger. I was losing sleep at night worried sick about my dog. The next morning I called Dr. Reif and begged for him to see her. He did. Just like the time before, he diagnosed her instantly. Turned out to be a nasty infection which caused a huge abscess on the side of her cheek. He told me to bring in her tomorrow and he would perform the surgery. That was two weeks ago and my baby just got her stitches out yesterday and is doing great! I paid less in three appointments with Dr. Reif than I did with that one appointment in Windsor. This place may not be the nicest to look at, They may not have the nicest staff working the front, but this Doctor knows what he is doing. If you love your animal and want them to get better. Trust doctor Reif. He know's what he is doing and I am so grateful to him. read more

³we took our 9 year old healthy Yorkie Annie to La Plaza Veterinary clinic Dr. Reif injected her with something we don't even know, she died the following morning, she had been in because she had something wrong with her paw, she was limping on 3 legs , she was in for this specific reason, he barely checked her and said she had arthritis, he prescribed some medication and also gave her injection, he had listened to her heart and stated her heart was strong, the injection was too strong she had a reaction and died, this Veterinarian killed our dog. He never returned our calls numerous times I called for up to two weeks he never would get back to us, he is the most incompetent person. read more

La Plaza Veterinary Clinic - This is our Annie who the Vet killed - Veterinarians Near Me - Cotati, California

Dr. Stone and Nate actually care about my dog and me.. They actually listen to my concerns and helping navigate my dogs health condition. They give great helpful knowledge advise, They are helping me to keep my doge healthy and longer life.. thank you!! read more

A few days ago, we took our cat to the vet for her shots & check-up. Dr. Nathaniel Fichentenberg is the new vet and he goes by Dr. Nate. The place has been improved and modernized. Upgrades are ongoing. Our cat had no problem with Dr Nate's bedside manner. He was very gentle, kind, and thorough with the examination. The staff was nice and thoughtful. The service fee was reasonable and customer service was great. We will continue to take our pets to Dr. Nate. We give Dr Nate at La Plaza Vet Clinic a 2 thumbs up. Welcome to Cotati, Dr. Nate. Give Dr. Nate a try, you'll be glad you did. read more

Please don't waist your time. They have a rude staff who could never find my dogs records. They even wrote on my paper work the sent me rude comments about me. I called the other day to get all my dogs documents because my dogs travel with me and again they couldn't find her records. I think the staff needs to be fired and the dr needs to retire!! read more

I miss Dr Reif. He treated our pets like they were his own children. We went to him for over 20 years. The new owners have no record of any of our pets in their system. They won't approve online prescriptions which we have had ongoing for over a decade. I had my dog there three weeks ago and now want me to bring my dog back in to have a checkup before the prescription can be approved. Ah yes...as for the visit a few weeks ago what a complete waste of time and money. They wanted to run numerous tests and advised me if anything comes up we shouldn't do anything because of my pets age...we should do it for my peace of mind. WTF! read more

I have tried to give this business the benefit of the doubt... I am a crazy animal lover and I am willing to pay what is necessary for the best care and treatment for my for babies... That being said I am horrified by the treatment from La Plaza veterinary clinic... I hope they reconsider who they hire as their front lines to Pet healthcare. Who they have currently are cruel and insensitive. I am so thankful to have taken the time to see our regular vet in Petaluma for our elderly boy who needed help, care and compassion-- definitely not traits of this veterinary office... If you want petty, rude and dismissive receptionists and vets that don't care, this is the place for you! read more

I am so happy to have found La Plaza Veterinary Clinic to take care of my senior dog. Dr. Nate Fichtenberg is highly skilled, thorough and compassionate. He takes the time to answer questions and allay concerns. The new clinic is immaculate and state of the art, with reasonable fees. I feel like my furry companion is in good hands with Dr. Nate and his knowledgeable, friendly staff! read more

The new vet quoted us a certain cost for two procedures on our pet when we were there for the examination and when I called back two weeks later to schedule for the surgery she did not honor that price and wanted much more money. She claimed that the cost which she originally quoted was actually the starting cost, which was not true, because I specifically remember her original quote. She clearly said to us that by doing the two procedures at the same time it would save us money and the reason for the price quoted. I will never return to this place again since I can't trust them anymore. read more

Horrible with the new take over. Prices sky high. They don't listen to the client. Pushes tests to be done just so they make more money, not because the pet needs it. Horrible with answering their phones. I never had to wait 3 weeks for appointment. Other vet was way better. And actually cared for the pets. read more

Really upset at this place its really outdated and they don't even have a computer system I've called multiple times asking for my dogs records to be either emailed to me or faxed over never get it. Boyfriend called only to see as they don't even have record of them being there!? How does that even happen after noting they dont have a computer. They write you in on a calendar and they give you a small slip as proof of shots. If you lose that slip you're out of luck getting a new one. read more

I miss the vet that cared about your pet and not just the money !!! Since the take over this year prices have gone way up making it all most impossible to take care of your pet . The customer service is absolutely terrible . You have to call several times before you ever get someone to answer the phone and then all you get is the run around . Very rude!!!!!! read more

Took my dog here to get his teeth cleaned, they did a great job! I got his teeth cleaned + nails trimmed for $217.00 ... they did put him under for the cleaning. I have referred this place to friends and family! I will for sure take my other 3 dogs here for their cleanings as well! read more

La Plaza Veterinary Clinic - Happy Boy - Veterinarians Near Me - Cotati, California

I can't believe this is my first time reviewing Dr Reif. I have been coming here for 24 years. I started coming here right before I had my first child. She's going to be 24 this week. About 20 years ago I recruited my parents to start coming here. I was working for Analy vet hospital at the time. And it was still a third of the price to come here even after my employee discount. I remember fighting with my mom about how reasonable his prices were here. She made the assumption I was exaggerating. Ha!! I was right. All though, I could never tell her that to her face. Right now I have four dogs. Bootie 11....Khloe 9....Junior 4 and Shug 2. (Yes I have a pug named after the prostitute on Hustle and Flow). Obviously Shug was named by my older daughter. Dr. Reif Has been the vet for all of them since day one. My parents consistently have two dogs. They had to put their German Shepherd Sky down last year. Her hips had gotten really bad. My mom and I took her in, Dr Reif put her to sleep. My parents had her cremated. She was put into a beautiful box with her name on it. It was a beautiful conclusion to a sad experience. OK...personal stories over. Here is what you REALLY NEED TO KNOW..... *** I'm not fond of the office staff. The staff they had in the 90s, so much more friendly. They all knew my name. I eat that up. These ladies are matter of fact & all business. Although one of them has his cute little tiny dog, a Pom I think. That lady was pretty nice. She let my crazy little three-year-old hold her dog. *** At first glance, The building is really old and run down. But let's be realistic he's been there for decades, Literally...I don't care if you have the best housekeeper in town, that shit is not going to stay new! *** You know.... the bottom line really is that you're not going to find a better veterinarian within this state. Period. Not only is he just a nice freaking guy. He's absolutely fabulous with the animals & you can NOT get a better deal for the $$$$$ *** I don't care if you think your current Vet craps GOLD bars. You will not be disappointed to come here. ***AS ALWAYS, thank you for reading & have a peachy day*** read more

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