Most compassionate team regarding animals I've ever met. From start to finish, explained everything. Listened to all my concerns, not just the eye emergency. Assisted me in finding a surgeon since they were already booked solid but stated she would figure it out if they were unable to find one. Since I now knew my Olive was going to be blind, one of the office staff came out and reassured me that she has seen such resiliance and happy dogs that have lost their sight. That comforted me alot. Thanks to ALL read more

Great care - Dr Newman is so warm and knowledgeable - we feel lucky to have her for 2 of our poodles who have vision issues.

Dr. Neumann (it's NOT spelled Newman) by the way. She saved my Cat's eye. Yes, it was expensive, but she she took the time and effort to figure it out. So, it cost it bit more. My cat was miserable & we thought her 15 year old life was over. Now, after the surgery and finding the right solution, she is back to her old self again, purring and eating, and NOT IN PAIN, and being the sweet girl she always was. I hope she lives forever. Dr. Neumann is a very smart and knowledgeable doctor. I would recommend All Animal Eye Care in Santa Rosa. read more

Several weeks ago I noticed a small 'bump' on the inside of my dog's eyelid. When his Vet saw it, she said it was a tumor, growing and needed to be removed. I phoned Gabrella at All Animal Eye Clinic and made an appointment to see Dr. Sylvia Newmann. Dr. Newmann confirmed the diagnosis. After discussing the details, we scheduled the surgery for the following week. Dr. Newmann and Gabrella were very professional and supportive but I was very nervous. I dropped my dog off at 9:30 AM for his surgery. Gabrella called me at 11:45 AM and told me all went well and he was ready to go home. When I saw my dog he had a cone collar that he needed to wear for 2 weeks. I hated it more than my dog but Dr. Newmann made it very clear how important it was to take care of his stitches. I think this was an understatement. She had done absolutely miraculous (micro) surgery on a very sensitive area of folding flesh. Afterward, when I saw his eye, it blinked perfectly. She later told me it required joining two different kinds of skin. He has now healed perfectly. Stitches have been removed. The cone collar is gone. And I could not be more grateful for the extraordinary service of Gabrella and Dr. Newmann of All Animal Eye Clinic. They are extraordinary people and fantastic professionals. read more

This deserves a zero starsAlso she took me back and won the case after getting an attorney and making me go over the death details of my dog if I wasn't so upset from the trauma I would have won. So I paid her over $3000 to kill my dog and she charged me for Cpr when I went to see my dead dog. She told me her attorney and her were going to sue me for slander if I didn't take it post down. You can't sue for slander if it's true. read more

I can't even find words to say what a gift Dr Neumann is for pets. After seeing 2 other Vets and an $800 tab it was Dr. Neumann the Eye Specialist who diagnosed my boy George with tetanus. Within the first 10 minutes of her examing him, she was right on with her assessment of Tetanus. While it's extremely rare in dogs it's often fatal and requires immediate and and intensive care. If I was religious I would light a candle and saint her! She has saved the life of George (we hope) as she made all the arrangements and flushed out the very best care at UC Davis for our boy. She even called back today to check on our guy, we have yet to hear from our regular Vet. My husbands says from now on we will say any pet issue is an eye thing so we can straight to Dr. Neumann. She is the BEST!!!! Guardian Angel for all pets. PS, she did not even charge us an emergency fee and saw him an hour after I made the call. read more

Over the past five years and many office visits, Dr. Neumann has treated two of my Maine Coon cats with eye problems including recurring blindness and conjunctivitis. She is an expert diagnostician using her specialized eye care and general veterinary knowledge to find and effectively treat the causes of eye problems. She prescribes only the tests and medications necessary, and is careful not to over-medicate. She spends the time to follow up and assess the progress of her patients. She is unusually caring and sympathetic to both her patients and their "owners". Her genuine concern for the welfare of both is sincere and appreciated. She is truly a healer in both her professional abilities and her attitude, I give Dr. Neumann the highest-possible recommendation. She is absolutely the best. read more

After trying several times to get an appointment with the "other" eye clinic in Santa Rosa, (left a message and didn't hear back), I was desperate to get care for my dog so I decided to give Dr Neumann and All Animal Eye Care a try. I am so glad I did. They gave me an appointment the same day and the care I received was top notch. The staff was friendly and the doctor made me feel at ease by explaining my dogs condition in clear understandable terms. You can tell Dr Neumann loves what she does, and loves her patients. My dog is usually a wreck any time I take her to the vet, but not here. She actually gave Dr Neumann kisses even after she operated and examined her extensively. Dr Neumann takes a conservative yet thorough approach that makes you feel confident you are getting the best care, at the best price. I highly recommend All Animal Eye Care for your pets. read more

My dog could not see and after working with Dr. Newman and staff her site was restored Dr. Newman was spot on on her diagnosis from the first moment we walked in I can't thank all animal eye care enough read more

Our cattledog Ella was hit in our driveway be a truck. We thought she had lost her eye. An odd circumstance where the tear duct glad tore through the third eyelid. We were distraught, and scared. A breeder friend suggested Dr. Neuman. We brought her in on a Monday afternoon for diagnosis after being hit the past Friday. She went in for surgery the next morning. After having dogs my entire life and having experience with may vets over the years, Sylvia Neuman comes in as top on our list. Her 30+ years of experience, this woman really knows her business. It was not an easy operation. She saved Ella's eye, her ability to see properly, and as a result of her expertise Ella has made a full recovery. But there is more to this story. Sylvia really cared about our dog, and us. And for whatever reason, and unlike any vet Ella has been to previously, she felt more comfortable there than any other place. So did we. In addition to that Dr. Neuman was fair. The procedure was expensive, but all specialists that are worth their salt are. We had originally taken Ella to our vet, and if we had let them treat Ella she would have lost her eye. They misdiagnosed the trauma, and made recommendations, that if we had gone along with, would have cost Ella her eye. We are forever grateful to the skills and compassion Sylvia Neuman has demonstrated to us. I saw another post that was not as positive as this. But our experience was nothing short exceptional. Thank you Sylvia for everything you did for our Ella. With much love. Clark and Adriana read more

Charged an emergency fee. Dog was under no distress and had an appointment on Saturday. Dog was wavered back and forth to come in on Friday. I dropped work and spent 4 hours commuting. Reviewing invoice, I called and asked why I was charged an ER fee. Facts: $335 bill, 4 hour commute with a geriatric 15 yr old dog, Friday traffic, and into high 87 F weather. Emergency Fee = $125 Explanations given: " Doctor usually is not in on Fridays. She only had one other patient." Thought and asked: "But the doctor was also in on surgery in the morning." Answer: "No she does not do surgery on Fridays." I stated: "Yes she did. I remember." I do not mind paying the amount if it is factual and honest in accordance with need and service. read more

My vet recommended Dr. Neumann in the Santa Rosa office when my senior cat Alexendra developed sudden blindness as a result of high pressure related to cancer of the kidney and other ailments. As a result, Alex regained her eyesight as it was caught early and she responded to medication to reattach her retina. I found Dr. Neumann warm and caring. I was impressed that she also took the time to split out the 30 tiny, tiny (and I mean tiny) pills into quarters with her finger tips when no one else was able to so that Alex could get the proper dose. Alex was able to live her final days with eyesight and for that I am grateful. Afterwards, I received a condolence card with a hand written note that was very touching. It is good to know that there are people like Dr. Neumann who can help when it seems hopeless. read more

I am always impressed by the professionalism and yet the friendliness of my visits here. A great doctor who has made amazing things happen for the animals I have taken to her. You can count on being pleased and confident when you take an animal to All Animal EyeCare. read more

I cannot say enough about Dr. Neumann and her eye specialty practice. She was kind enough to fit me in despite a full schedule and quickly assessed the situation with my Chloe to put my fears at ease. She is pragmatic, with a wealth of knowledge and experience, and is gentle with animals and their people. I wouldn't hesitate to recommend her and should anything of an ocular nature arise with my animals in the future she will be my first call. I am profoundly grateful to Dr. Neumann and her staff - they were wonderful. read more

WOW! From my first phone call to the office for my cat who has an eye problem. Gabby the VET tech took the time when I called for an appointment to find out what was going on with my cat. They were booked but squeezed me in graciously!! Dr. Neuman is extremely compassionate and takes the time to explain all details. You do not feel rushed. I love the doctor!! Abby the front desk manager was so helpful and kind. The team are fantastic caring people. I loved the office very uplifting and modern with allot of thought put in to it. I would say this is the BEST office for any eye issues you may have with your animal! 5 STARS read more

Recently our dog had an eye infection where critical care was needed. We found Dr Neumann through a referral and visited her office. Everything with our visit was dealt with in a pleasant and professional manner. When we received the diagnosis, surgery was eminent for our 16 yr old dog. The choices were clearly explained with alternatives in a kind and clear fashion. Since he was old the risk was high for surgery, we took trust in Dr Neumann and our dog made it thru with flying colors. We were kept in contact throughout the surgery and the procedure was done quickly and with care. Our dog's recovery has developed as expected and our furry friend is doing very well. This is my first review. It is important to know that it is written not because our dog made it. We were so impressed with how our vet made our experience special during a distressing time.the office isn't stuffy like some offices, rather homey like you were visiting a friends house. After making friends with Dr Neuman, we wouldn't go anywhere else! We have already suggested All Animal Eye Care to our friends! Thank you! read more

Our dog Tess had a small discoloration spot on her eye. We decided to take her to a vet that specialized in eyes. I booked an appointment with Dr. Neumann. Tess had a complete exam, I was informed that she had a non-cancer cyst in her Iris. I was given and explained my options. We chose not to have surgery completed as it seemed more cosmetic and her vision was not being affected by it. We did book for a reevaluation 3 months down the road. Glad we did! Her cyst grew and it was affecting her vision and if it continued to grow with nothing being done, her eye could be in jeopardy! I asked a lot of questions at each appointment plus called with a list of questions 1 week before surgery. I never once felt like they did not have time for me. I felt very confident that Tess was getting the BEST care! Tess is now at home recovering from Aspirated Cyst removal. The surgery was preformed beautifully without complications. Dr. Neumann, her staff and office are top dog! The best for all animal eye care! Thank you..... See you Friday read more

This doctor only cares about money. I brought my dog in for a consult to possibly have a "mass" on her eyelid removed. While we were being seen by the doctor (less than 10 minutes), the doctor decided to do an "eye exam" that I didn't ask for so she could charge me $150 for the visit that day. She told me my dog would need her mass removed and that it would cost $485. I said ok and brought my dog in for surgery two weeks later. When I went to pick up my dog the total came to $500. Why the extra $15? Because they gave her antibiotics. Um..you mean you didn't foresee her need for antibiotics when you gave me the original quote? It's standard to give antibiotics after surgery. I let that go and payed the amount. They want to see my dog for follow up in two weeks. Typically the charge of any surgery includes follow up care. Not at this place!!! When they called to confirm my appointment, I asked if there would be a charge and not surprisingly, they said yes. No doubt they were planning to gouge me for another $150, making my total payout for a tiny mass removal $800. No thanks. Hopefully my dog heals up good because I refuse to give that money grubbing doctor another dime. Do not take your animals here unless you are rich. read more

AVOID THIS PLACE!!!!! I was referred by my Vet. This was an evaluation. My dog had surgery the same day she came in to Dr. Neumann. Dr Neumann said she had an opening right there and then. According to Dr Neumann it was a lot of pressure on my dogs blind eye. Dr Neumann told me no more than 800-900.00 but then came back in to say that did not include visit ok fine!! I came back 1 hr later and could hear my dog whimpering in the back which she has never done but i knew she just had this procedure so understandable. I could hear Dr Neumann and Gabriella discussing what to charge. Then Dr Neumann brought me my dog who was wobbling and Dr Neumann explanation of my dog whimpering says "Oh she is missing you" I said NO she has never done that. Why couldn't she just say she was in pain since she just had fluid removed behind her eye. So i get my bill from Receptionist Gabriella and over 1300.00 then I had to have a follow up appt the next week. Gabriella schedules this for me and while up at the desk i specifically asked the receptionist gabriella do i have to pay next week. She told me NO!!!!!! She said you would only have to pay if there was a problem with your dog when you come back in because of other issues and then she said but that never happens. I show up early for my appt waited past my appt by 20 minutes because Dr Neumann was still at lunch according to Gabriella then when the dr does come in gabriella came in to the room to tell me dr neumann was speaking with her (gabriellas) Vet in regards to her dog so not only is she behind from lunch but then chooses to speak about her employees animal while i sit in the room and wait passed my scheduled time. In the meantime i tell Gabriella (since she asked) how my dog whimpered for two days and understandable since she had this procedure and she says "oh no she should not have been in any pain??" Dr Neumann walks in and my dog GROWLS AT HER!! Dr Neumann asks does she bite?? My dog has never acted this way. Dr Neumann has Gabriella hold my dogs mouth shut Dr checks my dog puts some drops in looks at eyes says to come back in a month and then asks if i brought my dog's medication that Dr Neumann had prescribed from last weeks procedure. i said no i didn't know i was suppose to bring it? Dr Neumann reminds me that on the last invoice (1300.00) i was given it says to bring medication and proceeds to find my invoice so she can point this out. This bit of information is on the last line of the last page of your itemized invoice. The receptionist called my phone the day before as a reminder of my appt and did not mention this and i still have her message on my voicemail but Dr Neumann wanted to make sure that she pointed out it was on my invoice and i missed it!! Her reasoning was then she could determine how much more meds to give me and charge me.The last visit she said she would just give me the prescription to go to Costco to save money but she now is saying something different. i still have a lot of medication at home. She also changed her tune about my dogs other eye which she told me was fine but now wants to continue to keep an eye on it and decide what to do? Decide what to do? The 2 visits i had gave me a clear picture but Dr Neumann wants me to come back in a month. i go to the front and ask gabriella (receptionist) how much will i have to pay for the next visit (so i can be prepared) she tells me to wait a minute then says "that will be 206.00" for today..... I said for what?? You specifically told me there was no charge this was a follow up and there are no issues with my dog. She looked at me like a deer in headlights. I repeated myself and she still sat frozen. WOW!!! I paid the bill and will never be back this Dr. Neumann can run her business and charge as she sees fit but this is a SNEAKY BUSINESS PRACTICE I am surprised she didn't charge me for opening the door and counting for each step she made. I feel she sneaks things in her invoices. On this last invoice for the follow up visit i was specifically told i would not be charged it states Recheck EXAM -EXTENDED=98.00 (what was extended she just checked her eyes exactly how she did to determine her diagnosis) THEN FOR EACH CHECK SHE DID I WAS CHARGED ANOTHER 35.00 (EYE DROP STAIN), 21.00 (TOPICAL ANESTHETIC) EYE DROP 52.00 TONOMETRY EXACTLY WHAT SHE DID PUT DROPS IN MY DOGS EYE AND CHECKED THE PRESSURE. ISN'T THIS WHAT A FOLLOW UP IS from the procedure i paid you to alleviate the pressure???????. i didn't feel QUITE RIGHT ABOUT DR NEUMANN from the beginning for me there is a disconnect and i should have run with my instincts but when you think your dog might be in pain and you want to alleviate it well the rest is history she knows how to pull the heartstrings. Lesson learned i am also going to share this information with my vet so he can find someone else to refer patients to....there are other Specialists in Santa Rosa!!! Very bad business practice!!!!! read more

Dr. Neumann took care of our 12 yr. King Charles Spaniel for 2 months when he developed diabetes. We were told by his general practitioner he would become blind and he did. What complicated the problem was that he did not make tears so, therefore, he was not a candidate for cataract surgery which was devastating to us. Dr. Neumann was a guiding light for us. She was there to make him comfortable when he developed ulcers in his eyes. She took our phone calls when she was away speaking at a conference, talked to us when she didn't know if her clinic had survived the fire. Our sweet boy loved her like no other. Even on his last day he recognized her and was licking her face. Dr. Neumann agreed to help us say goodbye to him something she doesn't normally do. His back had failed and it was just too much for him. Dr. Neumann closed her office for us and helped us say goodbye. She is the most and incredible women and physician we have ever met. Santa Rosa should be so proud to have her in their community. We are so grateful to have had her in our lives and don't know how we would have gotten though this difficult time without her. read more

I cannot speak highly enough of All Animal Eye Care. Recently our 8 month old golden was diagnosed with Entropion. Her eyelashes were scraping on her cornea and her eyes watered excessively all day. From My first phone call with Michelle, who was so friendly and caring, to the last hug and help into the car from Gabi, and everything in between with Dr. Neumann and her genuine care, explanations of the surgery, recovery time, etc. , I felt that Annie was in such good, loving, professional hands. All of this was well worth the 1 1/2 HR drive each time from Alamo. I continue with a hopefully life long friendship with Gabi. She has a rare gift of "dog love", and the best sense of humor. Hugs To YOU, Gabi!! read more

I think Dr Neuman is incredible. SHe has the compassion and the skill you want in a surgeon. Although my dogs surgery was in 2013 @ 11.5 yrs of age, he was fantastic from the moment he left Dr Neumans office for his eye removal to the day he passed away Mar 2016 due to old age. I had been away and my brother was caring for Jake and noticed his eye was discolored or cloudy. Our local emergency vet recommended Dr Neuman. She was up in Santa Rosa but said was able to see him at the larkspur office to make it easier for my brother on Saturday, the next day. My brother took Jake in and was told Jake had pressure on the eye, was explained everything and said when i returned, I should take Jake to see Dr Neuman to see if things changed. Since my brother had never been to a vet in very long time, he was amazed at how thorough she was in ther explanation about what was going on and potentially could happen that when he conveyed it to me, I was comfortable of what was to be. A week later, I took Jake to see Dr Neuman and my fears were realized. He had a fast growing tumor and the last thing i wanted to do was prolong the discomfort. I brought Jake back the next day for the surgery and he took it better than I did. She was right - he looked like he was winking. He was still as handsome as ever and never skipped a beat. She explained in length what to expect prior and post. She took the time to make sure I was I was comfortable with everything... After all, this was my baby. As a matter of fact, she was leaving for vacation and going out of the country for 2 weeks after his post exam. But she actually called me a week after the surgery to see how he was progressing. Now thats impressive. She has the compassion and heart of gold and the skill to go with it. And that is what you want in a surgeon. From what I read who was disgruntled with the billing practices, Dr Neuman charges what is fair and what any other Dr would have charged. I know, I have seen many dogs since then who have seen many surgeons for eye removal for various reasons. Her forte is helping your dog live a comfortable life with possibly only one eye and make him/her look great while enjoying their life. My dog walked right up to Dr Neuman and gave her some love each and every time we went to see her. SHe is there to give you the best advice and care for your pet. I would do it all over again with Dr Neuman if I had to. read more

Took my dog in for the first time for a simple eye pressure test. She is blind and has known elevated pressure levels. They were late to get me in by 35mins. I was immediately disappointed to see Neumann pull out a Tono-pen rather than the Tonovet. The Tono-pen is a device that requires numbing drops being put in the dogs eyes then a series of tapping of the eye directly to measure eye pressure. The Tonovet however requires no eye numbing drops and releases a small puff of air with a nearly imperceptible measuring device that lightly taps the eye. I had my first eye vet do it to me for fun, feels like a light puff of air that's all. The Tonovets only downside is a slightly higher results but when the dogs eyes are already known to be sensitive why not use the Tonovet? My only guess as to why Neumann doesn't carry a tonovet is (after some research) the Tono-pen is about $1500-2k and the Tonovet is about $3000-4k. A specialist should have both imo. Neumann applied the numbing drops in each eye then held my dogs head and started tapping her eyes. She took longer on the left eye and that night my dog was very uncomfortable. The next morning my dog had major discomfort in her left eye and mucus, her appetite dropped off and this lasted a number of days. I had to see my regular vet then buy eye-drops and antibiotics. I've read the tono-pen is all about the technique and requires a light touch so-to-say or it can be irritating. Some argue that the tono-pen can't hurt the animal but why then the need for eye numbing drops? Everyone at All Animal EyeCare was friendly and warm, 10/10 for how nice everyone was. But, I went in for an eye pressure test (simple) with a relatively happy healthy dog and left with an unhappy hurt dog that needed further veterinary care. read more